123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Qualtrics

Top Rated
225 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.

Qualtrics

Qualtrics is well suited for individuals who need help with their product roadmaps. If you are looking to accumulate and manage customer feedback at each stage of the product lifecycle, Qualtrics can help you immensely. When used appropriately, you can easily manage consumer feedback at each stage, which helps you to be better informed when making roadmap decisions, like whether or not to kill or re-vamp a certain product.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.1
Survey templates
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.5
Themes
123FormBuilder (formerly 123ContactForm)
Qualtrics
6.9
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Qualtrics
9.0

Survey Content

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.9
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.7
Question design help
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.4
Multiple question types
123FormBuilder (formerly 123ContactForm)
Qualtrics
9.7

Survey Logic

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.7
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.7

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Qualtrics
7.9
Response tracking
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.8
Data export
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.7
Standard reports
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.3
Custom reports
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.3
Analytics
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.3
Access controls
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.3
Compliance
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.3

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Qualtrics
7.6
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.1
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.1

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
  • Custom survey creation
  • Very intuitive and easy to use interface
  • Advanced configuration features for those versed in HTML/CSS/Java
  • But simple enough that ANYONE can use it to create, modify, update, and report on various things

Cons

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
  • Reporting was a little difficult to navigate at times, but they are working on a new tool here
  • Some fairly standard features in my opinion (like advanced quota management) required paid upgrades
  • Some needs required workarounds - they were able to get us everything we needed eventually, but a few things didn't seem out of the box
  • No in-house resources to outsource the work to if we need someone to program a survey for us or conduct analysis (although they did introduce a new partner firm to us this year who can provide that support)
  • Response-based pricing model vs. flat fee or survey based model

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Qualtrics9.4
Based on 41 answers
The simple fact is that I have a lot of historical data and questionnaires already tied into Qualtrics. Having the same product in place makes it easy to look back at old studies for learning purposes as well as design purposes for consistency

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Qualtrics8.6
Based on 10 answers
I have trained one colleague who had no background in survey programming. She has picked it up quite nicely and can program things fairly easily without much assistance

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Qualtrics9.0
Based on 1 answer
No answer on this topic is available.

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Qualtrics5.5
Based on 1 answer
No answer on this topic is available.

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Qualtrics10.0
Based on 11 answers
The few times I've requested help with the product, the service representatives are quick to contact me and follow up with me on my questions.

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Qualtrics8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Qualtrics9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password

Alternatives Considered

I have used several contact form plugins for WordPress, they are superior to 123ContactForm in that they provide more CRM options, but in terms of ease of installation and ease of use 123ContactForm is a better option for non-development website builders, or site owners that might not be as tech-savy.
I was actually not involved with the switch from our previous platform to Qualtrics, but I have been here for the early use. From what I understand, the distributions to students offer much more options, and the customer service with Qualtrics is much better.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
  • Qualtrics has really helped us communicate about the quality of our programs to stakeholders, which has helped us secure trust and funding for future projects.

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Qualtrics

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Qualtrics Editions & Modules
Qualtrics
Additional Pricing Details