123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Qualtrics

215 Ratings
Score 8.4 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.

Qualtrics

Qualtrics is well suited for individuals who need help with their product roadmaps. If you are looking to accumulate and manage customer feedback at each stage of the product lifecycle, Qualtrics can help you immensely. When used appropriately, you can easily manage consumer feedback at each stage, which helps you to be better informed when making roadmap decisions, like whether or not to kill or re-vamp a certain product.

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.2
Survey templates
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.5
Themes
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Qualtrics
9.0

Survey Content

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.9
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.7
Question design help
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.4
Multiple question types
123FormBuilder (formerly 123ContactForm)
Qualtrics
9.7

Survey Logic

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.7
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.7

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Qualtrics
7.9
Response tracking
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.9
Data export
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.7
Standard reports
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.4
Custom reports
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.2
Analytics
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.3
Access controls
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.3
Compliance
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.3

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Qualtrics
7.6
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.2
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.1

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
  • Qualtrics is great for designing complex surveys. For example, if you want your customers to register for a survey, you can automatically send them the survey link after they register or you can set an exact number of days to wait before sending the survey.
  • Qualtrics is ideal for individuals who want to manage their consumer insights data in one location. You can manage the survey from start to finish on the same platform.
  • The data analysis features in Qualtrics is incomparable to other software programs on the market. You can export your data, but you rarely need to because the reporting feature gives you 90% of what you need with the click of a few buttons.

Cons

  • Design elements can be too simple.
  • CRM features
  • Less "packaged" products. Qualtrics appears to be going the way of SPSS where more useful, advanced features are being bundled off and sold separately. This is very undesirable if you're wanting to adopt Qualtrics for all research needs. They have 360 feedback reports, API integration, and longitudinal/experiential sampling capabilities which are exorbitantly expensive and incentivize me to seek out other options. Since they got their start in academics, if would be nice if they respected these roots and offered more discounts for pure or applied research purposes.
  • The reporting function is static and difficult to manipulate. I believe the 360 add-on is better, but also demands more money. It would be ideal if you could customize the graphs, add text, use pivot tables, and manipulate the data and presentation more easily with the base report package.
  • Statistical manipulations. The coding and application of more advanced statistics to the data within Qualtrics is rife with potential error. Even calculating a mean can be a frustrating experience if brackets aren't spaced correctly. Further, the scoring option outputs numerical information without rounding. This makes piping such information within the survey ugly and jarring for participants.
  • Upper-level customer service. While I have found the basic technical support superb, I have had difficulty interacting with more upper-level management and sales for support on advanced issues, such as auto enrollment, forms and paperwork, and price negotiation. They have an outstanding product but would be better if they were less profit- and more service-oriented as a whole.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Qualtrics9.4
Based on 41 answers
We really get a lot of value from our Qualtrics purchase and we don't even come close to using all of the available features, the sky is the limit.

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Qualtrics8.5
Based on 10 answers
There are many things which go wrong when survey is live, if you change some setting in the survey...it automatically gets reflected in the Live link. One of our survey was live and setting got changed to "Do not record personal information and remove associate panel information" and we lost close to 200 participants background information ....the issue is still under investigation as to how/who made this change, as only I had the access to the survey and I am 100% confident I didn't change anything in the survey once it went Live.When I contacted support if they have any information on who made the change on the survey, they mentioned they don't keep this information on their server. I was Shocked, one can go and change anything in the active survey and no information is recorded who made that change on the server.God Save our Active surveys on Qualtrics :(

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Qualtrics9.0
Based on 1 answer
No answer on this topic is available.

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Qualtrics5.5
Based on 1 answer
No answer on this topic is available.

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Qualtrics10.0
Based on 11 answers
One point docked since waiting times occur occasionally and another point docked for the long time it takes for an email response.

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Qualtrics8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Qualtrics9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
I didn't choose Qualtrics per se - the contract was already in place when I started at NYT. But the level of sophistication and customer support is far better than other competitive products.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
  • Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
  • Improved cost basis for information gathering for clients
  • Ability to recruit highly qualified individuals for qualitative research
  • Conducting research for ad sales projects that require very short turnaround times
  • Tracking attitudinal behavior over time

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Qualtrics

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Qualtrics Editions & Modules
Qualtrics
Additional Pricing Details