Qualtrics

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Top Rated
262 Ratings
38 Ratings
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Score 6.7 out of 101

Qualtrics

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Top Rated
262 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

Qualtrics

If you have a need to collect information in a structured form from a group of people, it's the best tool around. This can be related to external market research or internal polls or anything in-between.I can't think of a scenario where it wouldn't serve well or a better tool exists.
Asif Mehedi profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.2
Survey templates
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.4
Themes
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.5
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.8

Survey Content

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.9
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.7
Question design help
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.5
Multiple question types
123FormBuilder (formerly 123ContactForm)
Qualtrics
9.4

Survey Logic

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.5
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.5

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Qualtrics
7.6
Response tracking
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.8
Data export
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.5
Standard reports
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.5
Custom reports
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.2
Analytics
123FormBuilder (formerly 123ContactForm)
Qualtrics
6.1

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.5
Access controls
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.8
Compliance
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.3

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Qualtrics
7.8
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.2
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.4

Pros

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma profile photo
  • Ease of user interface. The programming underlying Qualtrics allows for dynamic and rich text editing of question type, ordering, presentation, and administrating. One of the greatest strengths is it helps the apprehensive learn to love data collection. This is because you feel empowered by how easy it is to design and set-up a study.
  • The branching, embedded data, and conditional responses can be used for more sophisticated applications in research, such as counterbalancing, randomization, pre-screening, and tracking carelessness in participants' responses. Even better is the fact so many other platforms are designing unique ways to interface with Qualtrics given its popularity. For instance, I can gather a large sample for numerous research questions on MTurk within a matter of seconds all thanks to the fact that Qualtrics can take in unique ids from Mturk and provide randomized codes for those completing the study. This automates the process and saves a ton of time.
  • Qualtrics has very responsive customer service. They always respond within a data, are truly interested in understanding your problem, and will send you useful videos and screenshots highlighting how they helped problem solve the particular issue. This has the doubled advantage of solving my issue but also teaching me more about the mechanics of Qualtrics.
Daniel Simonet profile photo

Cons

  • Design elements can be too simple.
  • CRM features
Justin Kofron profile photo
  • Less "packaged" products. Qualtrics appears to be going the way of SPSS where more useful, advanced features are being bundled off and sold separately. This is very undesirable if you're wanting to adopt Qualtrics for all research needs. They have 360 feedback reports, API integration, and longitudinal/experiential sampling capabilities which are exorbitantly expensive and incentivize me to seek out other options. Since they got their start in academics, if would be nice if they respected these roots and offered more discounts for pure or applied research purposes.
  • The reporting function is static and difficult to manipulate. I believe the 360 add-on is better, but also demands more money. It would be ideal if you could customize the graphs, add text, use pivot tables, and manipulate the data and presentation more easily with the base report package.
  • Statistical manipulations. The coding and application of more advanced statistics to the data within Qualtrics is rife with potential error. Even calculating a mean can be a frustrating experience if brackets aren't spaced correctly. Further, the scoring option outputs numerical information without rounding. This makes piping such information within the survey ugly and jarring for participants.
  • Upper-level customer service. While I have found the basic technical support superb, I have had difficulty interacting with more upper-level management and sales for support on advanced issues, such as auto enrollment, forms and paperwork, and price negotiation. They have an outstanding product but would be better if they were less profit- and more service-oriented as a whole.
Daniel Simonet profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo
Qualtrics9.4
Based on 41 answers
We won't use anything other than Qualtrics going forward. I've never seen a better product
Erika Meeske profile photo

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
Qualtrics8.6
Based on 10 answers
I can't imagine ever using another platform or tool. I love the Qualtrics Platform
Erika Meeske profile photo

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
Qualtrics9.0
Based on 1 answer
No answer on this topic is available.

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
Qualtrics5.5
Based on 1 answer
No answer on this topic is available.

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
Qualtrics10.0
Based on 11 answers
They have always gotten back to me quickly and always solved my problems
Erika Meeske profile photo

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
Qualtrics8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek profile photo

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
Qualtrics9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider profile photo

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
Prasar Sharma profile photo
I found Qualtrics to be superior to the SurveyMonkey tool I used in a previous role. I prefer the look and feel of a Qualtrics survey and can easily identify in the surveys I am invited to take whether or not it is a Qualtrics survey or something else. Another benefit is the level of security Qualtrics provides to safeguard your data. In an age where data security is a concern, I am comfortable with the protection Qualtrics provides. They are happy to share with you how they protect your data. When exploring other survey options, it was alarming to learn how other survey tools own your data and/or the lack of measures they take in protecting the data you collect.
Denise Henry profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • Without the data collected with Qualtrics, it would be difficult to measure engagement and effectiveness of training.
  • Increased efficiency at providing the right training aimed at growth initiatives.
  • Improved event experiences.
Denise Henry profile photo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Qualtrics

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Qualtrics Editions & Modules
Qualtrics
Additional Pricing Details