Qualtrics

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Top Rated
247 Ratings
38 Ratings
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Score 6.8 out of 101

Qualtrics

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Top Rated
247 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

Qualtrics

Qualtrics is well suited for individuals who need help with their product roadmaps. If you are looking to accumulate and manage customer feedback at each stage of the product lifecycle, Qualtrics can help you immensely. When used appropriately, you can easily manage consumer feedback at each stage, which helps you to be better informed when making roadmap decisions, like whether or not to kill or re-vamp a certain product.
Corinne Gibson profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.2
Survey templates
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.5
Themes
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
Qualtrics
9.0

Survey Content

123FormBuilder (formerly 123ContactForm)
Qualtrics
9.0
Changes to live survey
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.8
Question design help
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.5
Multiple question types
123FormBuilder (formerly 123ContactForm)
Qualtrics
9.7

Survey Logic

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.6
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.6

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
Qualtrics
7.9
Response tracking
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.7
Data export
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.7
Standard reports
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.3
Custom reports
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.3
Analytics
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
Qualtrics
8.3
Access controls
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.3
Compliance
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.3

Survey Distribution

123FormBuilder (formerly 123ContactForm)
Qualtrics
7.6
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
Qualtrics
8.1
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
Qualtrics
7.1

Pros

  • Easy installation.
  • Easy to make changes and easy to user interface.
  • Great integrations.
Justin Kofron profile photo
  • First and foremost, the ability to program the survey myself reduces costs significantly compared to what we would pay a programmer. It also allows us to edit and make the inevitable last minute changes that always tend to occur.
  • The ability to tailor the survey to meet our or our clients' specifications leads to better responses. To illustrate, I am able to incorporate my clients color schemes and logos for their customer database surveys which leads to greater trust in the survey and incrementally more completed surveys. When it comes to new development ideas, Qualtrics allows me to use video and graphics to best describe and portray a potential development idea thereby resulting in better, more educated responses. This ability allowed me to run a college survey for a $450 million stadium redevelopment that was sent to over 250,000 alumni and resulted in 25,000 completed responses.
  • The previous point leads to my greatest point which is the ability to generate easy reports and disseminate the data through cross tabs. In the past I had used SPSS, which I found less than user friendly. Being able to cross tabulate and create instant visuals through Qualtrics reporting not only saves me an astounding amount of time, but also eliminates the stress that other programs have caused in the past.
  • I use their panels quite often when running our national and regional surveys for random samples of people. Their panels team is always very helpful, knowledgeable and efficient. After I program my surveys, they take over and run the survey to achieve the appropriate amount of responses based on my quotas. The process is effortless and much easier than when we hired another company to run our regional and national surveys. Additionally they have several panel houses from which they can get a random sample which reduces the cost considerably.
Erika Meeske profile photo

Cons

  • Design elements can be too simple.
  • CRM features
Justin Kofron profile photo
  • The only weakness I can think of was the reporting in Beta mode. However since then there have been significant improvements and the reporting element runs beautifully.
  • Not sure if this is an issue anymore, however in the beginning they gave quicker support to their larger clients. That being said, today when I had a questions for support they got back to me within the hour.
Erika Meeske profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
Ann Murray, M. Ed. profile photo
Qualtrics9.4
Based on 41 answers
We won't use anything other than Qualtrics going forward. I've never seen a better product
Erika Meeske profile photo

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
Qualtrics8.6
Based on 10 answers
I can't imagine ever using another platform or tool. I love the Qualtrics Platform
Erika Meeske profile photo

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
Qualtrics9.0
Based on 1 answer
No answer on this topic is available.

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
Qualtrics5.5
Based on 1 answer
No answer on this topic is available.

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
Qualtrics10.0
Based on 11 answers
Call support and someone will always answer with a value added response.
Kevin Chang profile photo

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
Qualtrics8.0
Based on 2 answers
I still use it. It does everything you need an online survey to do. From heat mapping to complex skip logic and display logic. I use it weekly and it never disappoints
Michael Climek profile photo

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
Qualtrics9.0
Based on 1 answer
I like being able to easily integrate new colleagues by simply giving them a log in user name and password
Benjamin Sider profile photo

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo
I didn't choose Qualtrics per se - the contract was already in place when I started at NYT. But the level of sophistication and customer support is far better than other competitive products.
Benjamin Sider profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Faster lead conversion
  • Increased employee efficiency
  • Better customer service
Bindesh Rach profile photo
  • Qualtrics has made my job a LOT easier and faster especially with the copy survey feature
Sydni C. Warner profile photo

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Qualtrics

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Qualtrics Editions & Modules
Qualtrics
Additional Pricing Details