What users are saying about

123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

REDCap

4 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price profile photo

REDCap

Our main use has been for research studies. It allows HIPPA compliant data collection with a vast amount of customization options, branching logic to keep collection clean, and validation to ensure data collected can easily be analyzed. We can send surveys to participants in between visits and use forms for in person visits where a staff member is collecting the information
Taylor Read profile photo

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
REDCap
7.0
Survey templates
123FormBuilder (formerly 123ContactForm)
REDCap
5.5
Themes
123FormBuilder (formerly 123ContactForm)
REDCap
7.5
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
REDCap
8.0

Survey Content

123FormBuilder (formerly 123ContactForm)
REDCap
7.7
Changes to live survey
123FormBuilder (formerly 123ContactForm)
REDCap
6.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
REDCap
9.5

Survey Logic

123FormBuilder (formerly 123ContactForm)
REDCap
9.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
REDCap
9.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
REDCap
9.1
Response tracking
123FormBuilder (formerly 123ContactForm)
REDCap
10.0
Data export
123FormBuilder (formerly 123ContactForm)
REDCap
8.0
Standard reports
123FormBuilder (formerly 123ContactForm)
REDCap
8.5
Custom reports
123FormBuilder (formerly 123ContactForm)
REDCap
9.0
Analytics
123FormBuilder (formerly 123ContactForm)
REDCap
10.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
REDCap
9.0
Access controls
123FormBuilder (formerly 123ContactForm)
REDCap
9.0
Compliance
123FormBuilder (formerly 123ContactForm)
REDCap
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
REDCap
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
REDCap
8.0

Pros

  • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
  • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
  • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
Brad Price profile photo
  • Customization. I can use HTML to change format but there are also a ton of built in functionality for branching logic, matrix configuration, slider scales, etc.
  • Security. HIPPA compliance is extremely important for medical research and REDCap ensures our data is safe.
  • Variety of use. Being able to send both surveys and create forms for internal use makes the use cases numerous.
Taylor Read profile photo

Cons

  • From a functionality perspective, it was really good, though I'd have liked a realtime editing feature. Meaning, I'd like to have been able to see changes on a preview form as I made changes. That would've save a lot of back forth, especially initially.
Brad Price profile photo
  • Format options built in, instead of having to use HTML code.
  • User maintenance can be difficult with collaborators outside of your institution.
Taylor Read profile photo

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
Brad Price profile photo
SurveyMonkey and Google Forms have similar features for surveys but they lack the form options and user interface. They are also not HIPPA compliant so we are not able to collect any identifying information which is usually an issue in research when we are tracking participants. Many institutional review boards won't even approve a study without a HIPPA compliant data collection service.
Taylor Read profile photo

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
  • Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
  • Improved cost basis for information gathering for clients
Prasar Sharma profile photo
  • Very positive since it has reasonable (or free) rates and is constantly upgraded and maintained.
Taylor Read profile photo

Screenshots

REDCap

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

REDCap

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
REDCap Editions & Modules
REDCap
Additional Pricing Details