What users are saying about

123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

REDCap

4 Ratings
Score 8.6 out of 101

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Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.

REDCap

Our main use has been for research studies. It allows HIPPA compliant data collection with a vast amount of customization options, branching logic to keep collection clean, and validation to ensure data collected can easily be analyzed. We can send surveys to participants in between visits and use forms for in person visits where a staff member is collecting the information

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
REDCap
7.0
Survey templates
123FormBuilder (formerly 123ContactForm)
REDCap
5.5
Themes
123FormBuilder (formerly 123ContactForm)
REDCap
7.5
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
REDCap
8.0

Survey Content

123FormBuilder (formerly 123ContactForm)
REDCap
7.8
Changes to live survey
123FormBuilder (formerly 123ContactForm)
REDCap
6.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
REDCap
9.5

Survey Logic

123FormBuilder (formerly 123ContactForm)
REDCap
9.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
REDCap
9.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
REDCap
9.1
Response tracking
123FormBuilder (formerly 123ContactForm)
REDCap
10.0
Data export
123FormBuilder (formerly 123ContactForm)
REDCap
8.0
Standard reports
123FormBuilder (formerly 123ContactForm)
REDCap
8.5
Custom reports
123FormBuilder (formerly 123ContactForm)
REDCap
9.0
Analytics
123FormBuilder (formerly 123ContactForm)
REDCap
10.0

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
REDCap
9.0
Access controls
123FormBuilder (formerly 123ContactForm)
REDCap
9.0
Compliance
123FormBuilder (formerly 123ContactForm)
REDCap
9.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
REDCap
8.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
REDCap
8.0

Pros

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
  • Customization. I can use HTML to change format but there are also a ton of built in functionality for branching logic, matrix configuration, slider scales, etc.
  • Security. HIPPA compliance is extremely important for medical research and REDCap ensures our data is safe.
  • Variety of use. Being able to send both surveys and create forms for internal use makes the use cases numerous.

Cons

  • One-off payment integration requires a higher subscription
  • Storage is not commensurate with pricing
  • Not exactly a strong negative, but could work on pricing it better for non-US markets
  • Format options built in, instead of having to use HTML code.
  • User maintenance can be difficult with collaborators outside of your institution.

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I no longer work for that employer, so I don't know if they renewed
No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

Looked at Zoho Forms, Google Forms, Form Assembly and a couple of others. In general there is a variety of features and it would not be wise to negatively rate any of the others. But purely from a price-feature mix, we chose to use 123ContactForm over the others and in that context it was ideal for us.
SurveyMonkey and Google Forms have similar features for surveys but they lack the form options and user interface. They are also not HIPPA compliant so we are not able to collect any identifying information which is usually an issue in research when we are tracking participants. Many institutional review boards won't even approve a study without a HIPPA compliant data collection service.

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • It helped with supplier/client information leakage. Occasionally during fast on-boarding information gets left out which later may create issues during filing (or in unfortunate cases of dispute).
  • Payment requests by suppliers & remittance info from clients was easily logged ensuring easy information flow.
  • Improved cost basis for information gathering for clients
  • Very positive since it has reasonable (or free) rates and is constantly upgraded and maintained.

Screenshots

REDCap

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

REDCap

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
REDCap Editions & Modules
REDCap
Additional Pricing Details