42 Ratings
9 Ratings
42 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100
9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Survey Format & Appearance

    123FormBuilder

    Feature Set Not Supported
    N/A
    8.3

    SurveySparrow

    83%
    SurveySparrow ranks higher in 3/3 features

    Survey templates

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Themes

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Custom logo/branding

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Survey Content

    123FormBuilder

    Feature Set Not Supported
    N/A
    9.0

    SurveySparrow

    90%
    SurveySparrow ranks higher in 3/3 features

    Changes to live survey

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Question design help

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Multiple question types

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Survey Logic

    123FormBuilder

    Feature Set Not Supported
    N/A
    10.0

    SurveySparrow

    100%
    SurveySparrow ranks higher in 1/1 features

    Survey logic flexibility

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Survey Reporting & Analytics

    123FormBuilder

    Feature Set Not Supported
    N/A
    9.4

    SurveySparrow

    94%
    SurveySparrow ranks higher in 5/5 features

    Response tracking

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Data export

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Standard reports

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Custom reports

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Analytics

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Survey Administration & Security

    123FormBuilder

    Feature Set Not Supported
    N/A
    10.0

    SurveySparrow

    100%
    SurveySparrow ranks higher in 2/2 features

    Access controls

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Compliance

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Survey Distribution

    123FormBuilder

    Feature Set Not Supported
    N/A
    9.5

    SurveySparrow

    95%
    SurveySparrow ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Respondent restrictions

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Attribute Ratings

    • SurveySparrow is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.0

    123FormBuilder

    90%
    8 Ratings
    10.0

    SurveySparrow

    100%
    3 Ratings

    Likelihood to Renew

    6.0

    123FormBuilder

    60%
    4 Ratings

    SurveySparrow

    N/A
    0 Ratings

    Usability

    8.0

    123FormBuilder

    80%
    1 Rating
    9.0

    SurveySparrow

    90%
    1 Rating

    Availability

    8.0

    123FormBuilder

    80%
    2 Ratings

    SurveySparrow

    N/A
    0 Ratings

    Performance

    9.0

    123FormBuilder

    90%
    2 Ratings

    SurveySparrow

    N/A
    0 Ratings

    Support Rating

    7.0

    123FormBuilder

    70%
    2 Ratings
    9.0

    SurveySparrow

    90%
    1 Rating

    Online Training

    8.0

    123FormBuilder

    80%
    1 Rating

    SurveySparrow

    N/A
    0 Ratings

    Implementation Rating

    8.0

    123FormBuilder

    80%
    2 Ratings

    SurveySparrow

    N/A
    0 Ratings

    Product Scalability

    7.0

    123FormBuilder

    70%
    1 Rating

    SurveySparrow

    N/A
    0 Ratings

    Likelihood to Recommend

    123FormBuilder

    123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
    Katie Bindert | TrustRadius Reviewer

    SurveySparrow

    Well getting surveys from clients is a hectic job (as a user we all ignore surveys all the time ) SurveySparrow comes to the rescue and provides links to forward your survey on WhatsApp, email, and so many options. You can create a copy of the survey which you created and that is very time efficient. Suppose you have 3 clients and you give them the same service you can add a variable that will simply change the name of the client and the rest of the survey stays the same no need to create a different survey, mega time saver.
    rohit bagdi | TrustRadius Reviewer

    Pros

    123FormBuilder

    • Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
    • Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
    • All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
    Brad Price | TrustRadius Reviewer

    SurveySparrow

    • Creating and sending surveys is very easy and intuitive, no instructions needed. The interface is clean and inviting.
    • The mobile-first interface greatly increases response rates form my experience. Filling out a survey is like text messaging on your phone.
    • Surveys are more conversational in tone rather than an answer to the question style of the survey most other companies offer.
    • The feature set is not as robust as some other survey software but its simplicity makes it easy to use all around.
    • Customer support is very responsive.
    Gary Shouldis | TrustRadius Reviewer

    Cons

    123FormBuilder

    • One-off payment integration requires a higher subscription
    • Storage is not commensurate with pricing
    • Not exactly a strong negative, but could work on pricing it better for non-US markets
    Prasar Sharma | TrustRadius Reviewer

    SurveySparrow

    • Add custom CSS for Premium plan.
    Vitali Kosyrau | TrustRadius Reviewer

    Pricing Details

    123FormBuilder

    General

    Free Trial
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $14.95 per month

    123FormBuilder Editions & Modules

    Edition
    BasicFree
    Gold$192
    Platinum$393
    Corporate$79/month4
    1. none
    2. per Month; or $190 per Year
    3. per Month; or $390 per Year
    4. billed annually
    Additional Pricing Details

    SurveySparrow

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    SurveySparrow Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    123FormBuilder

    123FormBuilder 6.0
    Based on 4 answers
    I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
    Justin Kofron | TrustRadius Reviewer

    SurveySparrow

    No score
    No answers yet
    No answers on this topic

    Usability

    123FormBuilder

    123FormBuilder 8.0
    Based on 1 answer
    Easy to install and quickly explain to others how to use
    Justin Kofron | TrustRadius Reviewer

    SurveySparrow

    SurveySparrow 9.0
    Based on 1 answer
    User-friendly data is easy to analyze with simple tools. The customer service team is also very helpful, easy to create the survey in less than 5 minutes, engage with your clients on all possible platforms.
    rohit bagdi | TrustRadius Reviewer

    Reliability and Availability

    123FormBuilder

    123FormBuilder 8.0
    Based on 2 answers
    I did not encounter any blackout issues
    Justin Kofron | TrustRadius Reviewer

    SurveySparrow

    No score
    No answers yet
    No answers on this topic

    Performance

    123FormBuilder

    123FormBuilder 9.0
    Based on 2 answers
    The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
    Justin Kofron | TrustRadius Reviewer

    SurveySparrow

    No score
    No answers yet
    No answers on this topic

    Support Rating

    123FormBuilder

    123FormBuilder 7.0
    Based on 2 answers
    Very neutral, did not have to use support a lot
    Justin Kofron | TrustRadius Reviewer

    SurveySparrow

    SurveySparrow 9.0
    Based on 1 answer
    The support team is just a call away and also provides email support.
    rohit bagdi | TrustRadius Reviewer

    Online Training

    123FormBuilder

    123FormBuilder 8.0
    Based on 1 answer
    I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
    Justin Kofron | TrustRadius Reviewer

    SurveySparrow

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    123FormBuilder

    123FormBuilder 8.0
    Based on 2 answers
    123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
    Justin Kofron | TrustRadius Reviewer

    SurveySparrow

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    123FormBuilder

    Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
    Anonymous | TrustRadius Reviewer

    SurveySparrow

    We originally used Survey Monkey but found customer support to be unresponsive when we needed it and also the style of surveys you could create were bland and boring, leading to lower response rates. We chose Survey Sparrow for their mobile-first and chat-style survey interface because we have a mobile audience and have found they prefer this style of survey better.
    Gary Shouldis | TrustRadius Reviewer

    Scalability

    123FormBuilder

    123FormBuilder 7.0
    Based on 1 answer
    It was easy to install and I believe that would make it easy to use across several websites
    Justin Kofron | TrustRadius Reviewer

    SurveySparrow

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    123FormBuilder

    • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
    Brendan Farrugia | TrustRadius Reviewer

    SurveySparrow

    • Very simple and intuitive interface.
    • Easy to set-up and use - pays off quickly.
    Vitali Kosyrau | TrustRadius Reviewer

    Screenshots

    SurveySparrow

    Add comparison