38 Ratings
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Score 6.6 out of 100
2 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

If you have a lot of customer interaction with your site, where you need to collected specific, targeted, situational data, 123FormBuilder is an absolute winner. If your site is more information and perhaps leads to a software platform or other product or service, 123FormBuilder might prove unnecessarily robust for you. Something simpler and cheaper might make more sense for you. But in most cases where you're seeking to collect information from customers, I'd happily recommend 123FormBuilder.
Brad Price | TrustRadius Reviewer

SurveySparrow

From our experience, most people that fill out our surveys will do so from a mobile device. Survey Sparrow is perfect for a mobile audience and greatly improves response rates with its chat-style survey format. It is a great option for businesses that want a simple and reliable way to get feedback from their customers and website visitors and don't need extensive customization options. I would highly recommend Survey Sparrow if you want a no-fuss, easy to use survey software that just works. It is also suited for businesses that want the reassurance that they can speak to customer support when needed.
Gary Shouldis | TrustRadius Reviewer

Feature Rating Comparison

Survey Format & Appearance

123FormBuilder (formerly 123ContactForm)
SurveySparrow
7.7
Survey templates
123FormBuilder (formerly 123ContactForm)
SurveySparrow
8.0
Themes
123FormBuilder (formerly 123ContactForm)
SurveySparrow
8.0
Custom logo/branding
123FormBuilder (formerly 123ContactForm)
SurveySparrow
7.0

Survey Content

123FormBuilder (formerly 123ContactForm)
SurveySparrow
9.8
Changes to live survey
123FormBuilder (formerly 123ContactForm)
SurveySparrow
10.0
Question design help
123FormBuilder (formerly 123ContactForm)
SurveySparrow
10.0
Multiple question types
123FormBuilder (formerly 123ContactForm)
SurveySparrow
9.5

Survey Logic

123FormBuilder (formerly 123ContactForm)
SurveySparrow
10.0
Survey logic flexibility
123FormBuilder (formerly 123ContactForm)
SurveySparrow
10.0

Survey Reporting & Analytics

123FormBuilder (formerly 123ContactForm)
SurveySparrow
9.0
Response tracking
123FormBuilder (formerly 123ContactForm)
SurveySparrow
10.0
Data export
123FormBuilder (formerly 123ContactForm)
SurveySparrow
8.5
Standard reports
123FormBuilder (formerly 123ContactForm)
SurveySparrow
9.5
Custom reports
123FormBuilder (formerly 123ContactForm)
SurveySparrow
8.5
Analytics
123FormBuilder (formerly 123ContactForm)
SurveySparrow
8.5

Survey Administration & Security

123FormBuilder (formerly 123ContactForm)
SurveySparrow
10.0
Access controls
123FormBuilder (formerly 123ContactForm)
SurveySparrow
10.0
Compliance
123FormBuilder (formerly 123ContactForm)
SurveySparrow
10.0

Survey Distribution

123FormBuilder (formerly 123ContactForm)
SurveySparrow
10.0
Vendor-offered crowdsourcing
123FormBuilder (formerly 123ContactForm)
SurveySparrow
10.0
Respondent restrictions
123FormBuilder (formerly 123ContactForm)
SurveySparrow
10.0

Pros

123FormBuilder (formerly 123ContactForm)

  • Ease of constructing a form with requisite inputs
  • Customizable look and feel options based on varying requirements in our case
  • Logic based branching & validation
Prasar Sharma | TrustRadius Reviewer

SurveySparrow

  • Measurement NPS.
  • Getting feedback from customers.
  • We also use for lead generation.
Vitali Kosyrau | TrustRadius Reviewer

Cons

123FormBuilder (formerly 123ContactForm)

  • Some employees are intimidated at first. After all, it is html.
  • There is so much functionality that it can be easy for novices to get lost.
  • Will there be more payment flexibility? parents use more of the bank to person payment options.
Ann Murray, M. Ed. | TrustRadius Reviewer

SurveySparrow

  • There are limits as far as features and design options, and it would be nice to have more customization options.
  • The reporting and analyzing of survey data needs improvement. Exported reports do not show answers to custom text answers, and you can only read them online.
  • Needs more template options for specific use cases.
Gary Shouldis | TrustRadius Reviewer

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Justin Kofron | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Usability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Justin Kofron | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Reliability and Availability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
Justin Kofron | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
Justin Kofron | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Support Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Justin Kofron | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Online Training

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
Justin Kofron | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Implementation Rating

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
Justin Kofron | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Alternatives Considered

123FormBuilder (formerly 123ContactForm)

Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form
Anonymous | TrustRadius Reviewer

SurveySparrow

SurverySparrow is cheaper with better options, and includes built-in email sharing and recurring surveys.
Vitali Kosyrau | TrustRadius Reviewer

Scalability

123FormBuilder (formerly 123ContactForm)

123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
Justin Kofron | TrustRadius Reviewer

SurveySparrow

No score
No answers yet
No answers on this topic

Return on Investment

123FormBuilder (formerly 123ContactForm)

  • 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Brendan Farrugia | TrustRadius Reviewer

SurveySparrow

  • With a few short surveys, we were able to introduce improvements that greatly increased ROI.
  • With NPS scoring surveys we were able to catch customer service challenges before they became an issue with our customers.
  • Since Survey Sparrow is so easy to use we regularly create feedback surveys both for our customers and on our website.
Gary Shouldis | TrustRadius Reviewer

Screenshots

SurveySparrow

Pricing Details

123FormBuilder (formerly 123ContactForm)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

123FormBuilder (formerly 123ContactForm) Editions & Modules

Edition
BasicFree
Gold$192
Platinum$393
Corporate$79/month4
  1. per Month; or $190 per Year
  2. per Month; or $390 per Year
  3. billed annually
Additional Pricing Details

SurveySparrow

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurveySparrow Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)
8.0
SurveySparrow
9.5

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)
6.0
SurveySparrow

Usability

123FormBuilder (formerly 123ContactForm)
8.0
SurveySparrow

Reliability and Availability

123FormBuilder (formerly 123ContactForm)
8.0
SurveySparrow

Performance

123FormBuilder (formerly 123ContactForm)
9.0
SurveySparrow

Support Rating

123FormBuilder (formerly 123ContactForm)
7.0
SurveySparrow

Online Training

123FormBuilder (formerly 123ContactForm)
8.0
SurveySparrow

Implementation Rating

123FormBuilder (formerly 123ContactForm)
8.0
SurveySparrow

Scalability

123FormBuilder (formerly 123ContactForm)
7.0
SurveySparrow

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