123FormBuilder (formerly 123ContactForm)

36 Ratings
Score 6.8 out of 101

Verint Enterprise

6 Ratings
Score 4 out of 101

Add comparison

Likelihood to Recommend

123FormBuilder (formerly 123ContactForm)

In our case we used it in a range of varying scenarios across internal functions as well as for external clients. It is fairly well featured and suited for use across multiple use cases. Albeit we ended up not using the pay features because it was an occasional requirement for us, I think one of the areas where it would be well suited would be processes requiring online payments based on variable logic. The pricing structure ironically makes it less suited for the same scenario for users with limited requirements.

Verint Enterprise

Verint is very well suited for the corporate enterprise market as it has sufficient granular permission controls, feature rich and scalable. Their pricing model is also very cost effective as it doesn't punish you for being successful (getting lots of submissions or responses). If you are considering Verint, you should ask very specific questions for functionality to make sure it is covered.

Pros

  • 123ContactForm makes creating online forms and surveys a breeze. It comes with a free form-builder that you can even connect to other online platforms like MailChimp, Salesforce, and more. Data collection is automated through its robust features.
  • 123ContactForm also offers numerous payment processes that you can integrate with an online form without having to resort to a shopping cart function.
  • The program comes with a built-in analytics so that you can easily track online form performance and interpret data through graphical reports and efficient data mining.
  • Scalable: no issues with volume for sending out emails nor reporting.
  • Feature Rich: very well equipped.
  • Support: excellent knowledge base and even better live support
  • Pricing: very cost effective pricing models

Cons

  • I found no drawbacks to using 123ContactForm.
  • Admin User interface: feels a bit dated, though functionally it works well.
  • Reporting: Lots of options, but could use some design improvements to "prettify" the reporting

Likelihood to Renew

123FormBuilder (formerly 123ContactForm)6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
Verint Enterprise10.0
Based on 1 answer
Stable, competitive, reliable, cost effective and exceeds our needs. Great vendor/customer relationship. Most importantly, amazing support.

Usability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
Verint Enterprise7.0
Based on 1 answer
Overall usability is easy and while I have been using it for years and used to it, new users seem to be able to create surveys without any training or hand holding. Simply create a login and they can figure it out themselves quickly because of the intuitive nature of the layout.Verint could use to improve or update the user interface as it seems very dated visually.

Reliability and Availability

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I did not encounter any blackout issues
No score
No answers yet
No answers on this topic

Performance

123FormBuilder (formerly 123ContactForm)9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
No score
No answers yet
No answers on this topic

Support

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
Very neutral, did not have to use support a lot
Verint Enterprise10.0
Based on 1 answer
Every support contact I have had, be it by email, live chat or phone, I have had my issue resolved very quickly, efficiently and professionally by a knowledgeable and well trained support team member. Having worked in technical support many years ago myself, I can appreciate the level of service and quality of support offered by Verint. I would, without hesitation, say that Verint offers one of the best support experiences out there.

Online Training

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
No score
No answers yet
No answers on this topic

Implementation

123FormBuilder (formerly 123ContactForm)8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
No score
No answers yet
No answers on this topic

Alternatives Considered

I think functionality between 123FormBuilder and other options is quite similar, in most cases. Where I found 123FormBuilder to be a significant winner was with regard to ease of use, and overall UX. Robust, simple, accessible, effective, and customizable are the keywords I'd highlight that helped me choose 123FormBuilder with complete confidence. That's not to say the other options will fail you, but you surely can't go wrong with 123FormBuilder.
No answers on this topic

Scalability

123FormBuilder (formerly 123ContactForm)7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
No score
No answers yet
No answers on this topic

Return on Investment

  • It was hard to put a numerical ROI on the use of 123FormBuilder, but it saved time, collected required data swiftly, and provided the data in easily accessible formats.
  • I don't believe there were any negative impacts from the use of 123FormBuilder.
  • Deeper customer relationships
  • Insights into customer desires
  • "Free" customer feedback

Screenshots

Verint Enterprise

Pricing Details

123FormBuilder (formerly 123ContactForm)

General
Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
123FormBuilder (formerly 123ContactForm)
Edition
Basic
Free
Gold
$192
Platinum
$393
Corporate
$79/month4
2. per Month; or $190 per Year
3. per Month; or $390 per Year
4. billed annually
Additional Pricing Details

Verint Enterprise

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Verint Enterprise Editions & Modules
Verint Enterprise
Additional Pricing Details