What users are saying about
8 Ratings
13 Ratings
8 Ratings
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Score 9.3 out of 100
13 Ratings
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Score 8.3 out of 100

Attribute Ratings

  • 12d Synergy is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.4

12d Synergy

94%
4 Ratings
8.4

DocLink

84%
10 Ratings

Usability

12d Synergy

N/A
0 Ratings
9.0

DocLink

90%
1 Rating

Performance

12d Synergy

N/A
0 Ratings
8.0

DocLink

80%
2 Ratings

Support Rating

9.2

12d Synergy

92%
8 Ratings

DocLink

N/A
0 Ratings

Ease of integration

12d Synergy

N/A
0 Ratings
9.0

DocLink

90%
1 Rating

Likelihood to Recommend

12d Synergy

12d Synergy and its ability to handle all file types really suited the engineering industry.
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Altec

It's a great tool that works well to automate processes and, once set up, reduce admin time on things like tracking the approval process. However, it can be challenging to initially set up because it requires an understanding of the process in the first place. We have a team of business analysts who work for us so one of them was assigned to understand our own internal processes and then set up the relevant workflows. I think without this we might have struggled. We also each use the expense receipt feature which is great. You can in a receipt and using OCR the expense forms are automatically populated. You do need to manually check it but this saves a lot of time in filling in forms. As we now have a workflow in place it is straightforward to submit your monthly expense report for approval straight afterward. The document tracking feature is good too - who has seen, worked on, or needs to see the document. It means we were able to stop using Slack.
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Pros

12d Synergy

  • Manages multiple files in a folder, while allowing file sharing (AutoCAD, xrefs, etc.)
  • Delivers HUGE (2, 3, or 5GB) files with minimal bandwidth
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Altec

  • Records Management - Enterprise Content Managemen
  • Documents are serving its purpose better and faster now.
  • Activities - Enterprise Content Management
  • Tracking documents review and approval, read and understand. There's a history of the document too.
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Cons

12d Synergy

  • 12d Synergy could provide additional analytical reporting on user behavior and usage out of the box.
  • Improved speeds when referencing shared files from other 12d model projects.
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Altec

  • Search parameters are limited. I would love to be able to enter one value and the program pull in all items containing that value (ie: wildcard search).
  • The workflow creation module is complicated. There are so many steps, and if a step is overlooked during creation, the process does not function properly.
  • It is challenging to delete workflows once a history for a specific workflow has been established.
  • The services monitoring system is confusing for the average, non-technical user.
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Pricing Details

12d Synergy

Starting Price

$0

Editions & Modules

12d Synergy editions and modules pricing
EditionModules
Email Management$0.001
Document Management$0.002
Advanced Data Management$0.003

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $7.00

Additional Details

DocLink

Starting Price

Editions & Modules

DocLink editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    12d Synergy

    No answers on this topic

    Altec

    DocLink is VERY user-friendly! The daily functions are easily taught to non-financial individuals. It's easy to understand and easy to manipulate with a simple, functional layout. The Administrative module is not too complicated, but it would be more effective if there was a more thorough "help" section or an online forum for users. All of my knowledge is self-taught, trial and error, but it would be helpful for a new user to have an online resource to address questions or issues.
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    Performance

    12d Synergy

    No answers on this topic

    Altec

    DocLink is quite reliable and effective. Scanned documents are easy to read with very slight loss of integrity. Pages load quickly with occasional lag loading very large files. We use DocLink with MS Dynamics SL, and the two systems perform well together without much interruption or ambiguity in the process. One issue we have is in relation to the number of licenses and issues we have when a session will not close upon exit, thus suspending an available license rendering it unusable. Although very infrequent, IT has had to manually "end" a session to clear the license.
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    Support Rating

    12d Synergy

    The 12d Synergy team is always ensuring our issues and needs are resolved promptly. Whether it be on the forum or phone, they are kind and helpful
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    Altec

    No answers on this topic

    Alternatives Considered

    12d Synergy

    Hands down prefer 12d Synergy. Bentley ProjectWise is overly complex, expensive and has a very cluttered interface.
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    Altec

    DocLink stacks up against them because it is free of cost so basically everyone can use it. Has better performance and reliability. The systems of record integration are amazing. Case management has also been made simpler in DocLink. You can easily send hundred of documents in one go instead of using emails.
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    Return on Investment

    12d Synergy

    • 12d Synergy has solved our multiple office syncing issues, adding the ability to have staff from remote offices collaborate together on projects.
    • Email saving used to be a nightmare, however, staff finds 12d Synergy's email saving easy to use and are able to search for saved emails quickly.
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    Altec

    • Less time to email documents, means more time to work on other tasks
    • Mass sending no delays - queue all your invoices to send at once and DocLink will parse them out and send them
    • Document retention is required for an FDA facility, DocLink scan index the files and make them available for quality control
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