12d Synergy vs. PaperTrail

12d Synergy and its ability to handle all file types really suited the engineering industry.

It is very easy to use. We utilize it to save and show the logs for as many apps as we want. You can use it as an addon on Heroku.

Incentivized

• Manages multiple files in a folder, while allowing file sharing (AutoCAD, xrefs, etc.)
• Delivers HUGE (2, 3, or 5GB) files with minimal bandwidth

• PaperTrail is less expensive than many of its competitors.
• PaperTrail is very easy to set up; you can start collecting logs in no time.
• It is easy to configure email alerts and Slack integrations with PaperTrail.

Incentivized

• 12d Synergy could provide additional analytical reporting on user behavior and usage out of the box.
• Improved speeds when referencing shared files from other 12d model projects.

• Interface is aging and in need of a re-write. It's functional, but not all that nice to work with
• While the logs are near-real-time, they could greatly improve the speed at which logs are available in the UI
• Pricing plans are not all that competitive with newer offerings with other companies

Incentivized

PaperTrail has become a basic app for me to save and see app logs. It is very easy to use, very intuitive and easy to customize. The feature I like most is that we can use it with several apps at same time.

Incentivized

PaperTrail's live-tailing performance is adequate and searches over the recent history load quickly. Searching over long periods of time can be extremely slow, however.

Incentivized

The 12d Synergy team is always ensuring our issues and needs are resolved promptly. Whether it be on the forum or phone, they are kind and helpful

Hands down prefer 12d Synergy. Bentley ProjectWise is overly complex, expensive and has a very cluttered interface.

I only used Logz.io for a very brief time. It seemed a bit more difficult to setup than Papertrail.

Incentivized

• 12d Synergy has solved our multiple office syncing issues, adding the ability to have staff from remote offices collaborate together on projects.
• Email saving used to be a nightmare, however, staff finds 12d Synergy's email saving easy to use and are able to search for saved emails quickly.

• Free plan is sufficient for development and small services, and the paid plans are very cheap at low log volume. For us, the price is right with PaperTrail - though I can't speak to how their pricing compares at very high volumes.
• Adding cloud-logging to your apps can really speed up development and debugging - the impact to engineering productivity cannot be understated.

Incentivized