What users are saying about
4 Ratings
10 Ratings
4 Ratings
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Score 9.4 out of 100
10 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

12d Synergy

12d Synergy and its ability to handle all file types really suited the engineering industry.
Anonymous | TrustRadius Reviewer

PaperTrail

It is very easy to use. We utilize it to save and show the logs for as many apps as we want. You can use it as an addon on Heroku.
Anonymous | TrustRadius Reviewer

Pros

12d Synergy

  • Manages multiple files in a folder, while allowing file sharing (AutoCAD, xrefs, etc.)
  • Delivers HUGE (2, 3, or 5GB) files with minimal bandwidth
Anonymous | TrustRadius Reviewer

PaperTrail

  • PaperTrail is less expensive than many of its competitors.
  • PaperTrail is very easy to set up; you can start collecting logs in no time.
  • It is easy to configure email alerts and Slack integrations with PaperTrail.
Anonymous | TrustRadius Reviewer

Cons

12d Synergy

  • 12d Synergy could provide additional analytical reporting on user behavior and usage out of the box.
  • Improved speeds when referencing shared files from other 12d model projects.
Travis March | TrustRadius Reviewer

PaperTrail

  • Interface is aging and in need of a re-write. It's functional, but not all that nice to work with
  • While the logs are near-real-time, they could greatly improve the speed at which logs are available in the UI
  • Pricing plans are not all that competitive with newer offerings with other companies
Joshua Dickson | TrustRadius Reviewer

Usability

12d Synergy

No score
No answers yet
No answers on this topic

PaperTrail

PaperTrail 9.0
Based on 2 answers
PaperTrail has become a basic app for me to save and see app logs. It is very easy to use, very intuitive and easy to customize. The feature I like most is that we can use it with several apps at same time.
Anonymous | TrustRadius Reviewer

Performance

12d Synergy

No score
No answers yet
No answers on this topic

PaperTrail

PaperTrail 7.0
Based on 2 answers
PaperTrail's live-tailing performance is adequate and searches over the recent history load quickly. Searching over long periods of time can be extremely slow, however.
Anonymous | TrustRadius Reviewer

Support Rating

12d Synergy

12d Synergy 9.1
Based on 4 answers
The 12d Synergy team is always ensuring our issues and needs are resolved promptly. Whether it be on the forum or phone, they are kind and helpful
Patrick Cavanagh | TrustRadius Reviewer

PaperTrail

No score
No answers yet
No answers on this topic

Alternatives Considered

12d Synergy

Hands down prefer 12d Synergy. Bentley ProjectWise is overly complex, expensive and has a very cluttered interface.
Anonymous | TrustRadius Reviewer

PaperTrail

I only used Logz.io for a very brief time. It seemed a bit more difficult to setup than Papertrail.
Tyler Longren | TrustRadius Reviewer

Return on Investment

12d Synergy

  • 12d Synergy has solved our multiple office syncing issues, adding the ability to have staff from remote offices collaborate together on projects.
  • Email saving used to be a nightmare, however, staff finds 12d Synergy's email saving easy to use and are able to search for saved emails quickly.
Anonymous | TrustRadius Reviewer

PaperTrail

  • Free plan is sufficient for development and small services, and the paid plans are very cheap at low log volume. For us, the price is right with PaperTrail - though I can't speak to how their pricing compares at very high volumes.
  • Adding cloud-logging to your apps can really speed up development and debugging - the impact to engineering productivity cannot be understated.
Anonymous | TrustRadius Reviewer

Pricing Details

12d Synergy

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
7.00*

* Per user

12d Synergy Editions & Modules

Edition
Email Management$0
Document Management$0
Advanced Data Management$0
    Additional Pricing Details

    PaperTrail

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?

    PaperTrail Editions & Modules

    Additional Pricing Details

    Add comparison