What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 5 reviews and ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 10 reviews and ratings
Likelihood to Recommend
12d Synergy
12d Synergy and its ability to handle all file types really suited the engineering industry.

Verified User
Engineer in Engineering
Civil Engineering Company, 51-200 employeesPaperTrail
It is very easy to use. We utilize it to save and show the logs for as many apps as we want. You can use it as an addon on Heroku.

Verified User
Engineer in Engineering
Internet Company, 1-10 employeesPros
12d Synergy
- Manages multiple files in a folder, while allowing file sharing (AutoCAD, xrefs, etc.)
- Delivers HUGE (2, 3, or 5GB) files with minimal bandwidth

Verified User
Engineer in Other
Civil Engineering Company, 5001-10,000 employeesPaperTrail
- PaperTrail is less expensive than many of its competitors.
- PaperTrail is very easy to set up; you can start collecting logs in no time.
- It is easy to configure email alerts and Slack integrations with PaperTrail.

Verified User
Engineer in Engineering
Research Company, 11-50 employeesCons
12d Synergy
- 12d Synergy could provide additional analytical reporting on user behavior and usage out of the box.
- Improved speeds when referencing shared files from other 12d model projects.
Design Manager
WSP in Australia & New ZealandCivil Engineering, 10,001+ employees
PaperTrail
- Interface is aging and in need of a re-write. It's functional, but not all that nice to work with
- While the logs are near-real-time, they could greatly improve the speed at which logs are available in the UI
- Pricing plans are not all that competitive with newer offerings with other companies
Director of Engineering
NorthOutComputer Software, 51-200 employees
Usability
12d Synergy
No score
No answers yet
No answers on this topic
PaperTrail
PaperTrail 9.0
Based on 2 answers
PaperTrail has become a basic app for me to save and see app logs. It is very easy to use, very intuitive and easy to customize. The feature I like most is that we can use it with several apps at same time.

Verified User
Engineer in Engineering
Internet Company, 1-10 employeesPerformance
12d Synergy
No score
No answers yet
No answers on this topic
PaperTrail
PaperTrail 7.0
Based on 2 answers
PaperTrail's live-tailing performance is adequate and searches over the recent history load quickly. Searching over long periods of time can be extremely slow, however.

Verified User
Engineer in Engineering
Research Company, 11-50 employeesSupport Rating
12d Synergy
12d Synergy 9.1
Based on 4 answers
The 12d Synergy team is always ensuring our issues and needs are resolved promptly. Whether it be on the forum or phone, they are kind and helpful
Senior Civil Engineering Designer
ArcadisCivil Engineering, 10,001+ employees
PaperTrail
No score
No answers yet
No answers on this topic
Alternatives Considered
12d Synergy
Hands down prefer 12d Synergy. Bentley ProjectWise is overly complex, expensive and has a very cluttered interface.

Verified User
Engineer in Other
Civil Engineering Company, 5001-10,000 employeesPaperTrail
I only used Logz.io for a very brief time. It seemed a bit more difficult to setup than Papertrail.
Wordpress Developer
Saltech SystemsInternet, 1-10 employees
Return on Investment
12d Synergy
- 12d Synergy has solved our multiple office syncing issues, adding the ability to have staff from remote offices collaborate together on projects.
- Email saving used to be a nightmare, however, staff finds 12d Synergy's email saving easy to use and are able to search for saved emails quickly.

Verified User
Engineer in Engineering
Civil Engineering Company, 51-200 employeesPaperTrail
- Free plan is sufficient for development and small services, and the paid plans are very cheap at low log volume. For us, the price is right with PaperTrail - though I can't speak to how their pricing compares at very high volumes.
- Adding cloud-logging to your apps can really speed up development and debugging - the impact to engineering productivity cannot be understated.

Verified User
Engineer in Engineering
Health, Wellness and Fitness Company, 1-10 employeesPricing Details
12d Synergy
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
7.00*
* Per user
12d Synergy Editions & Modules
Edition
Email Management | $0 |
---|---|
Document Management | $0 |
Advanced Data Management | $0 |
Additional Pricing Details
—PaperTrail
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—PaperTrail Editions & Modules
—