What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.4 out of 100
Based on 5 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 10 out of 100
Based on 4 reviews and ratings
Likelihood to Recommend
12d Synergy
12d Synergy and its ability to handle all file types really suited the engineering industry.

Verified User
Engineer in Engineering
Civil Engineering Company, 51-200 employeesSmartSearch
Not really. This is a smart product built by a bunch of former Xerox Docushare and Westbrook Fortis developers and sales directors who got tired of doing it wrong at their old employment.
CEO
Dynamic Excellence in Information, LLCInformation Technology and Services, 11-50 employees
Pros
12d Synergy
- Manages multiple files in a folder, while allowing file sharing (AutoCAD, xrefs, etc.)
- Delivers HUGE (2, 3, or 5GB) files with minimal bandwidth

Verified User
Engineer in Other
Civil Engineering Company, 5001-10,000 employeesSmartSearch
- Sends email notifications to appropriate individuals when expiration or renewal notice dates are approaching.
- Offers an easy and fast way to search for specific documents.
- It allows managers to simply drop documents into the inboxes for Legal to permanently archive.
- Allows documents to be easily emailed. No more sorting through various files on the desktop to try to find the correct document.
- Is set up in an organized manner that is appropriate for the documents that are contained in the archives.
Legal Assistant
OTT CommunicationsTelecommunications, 51-200 employees
Cons
12d Synergy
- 12d Synergy could provide additional analytical reporting on user behavior and usage out of the box.
- Improved speeds when referencing shared files from other 12d model projects.
Design Manager
WSP in Australia & New ZealandCivil Engineering, 10,001+ employees
SmartSearch
- I use Firefox on a Mac Mini and often times my documents will not display in the preview so I will need to email them to myself first to preview prior to sending them to a client or candidate. (The Adobe image preview does not work either)
- Sometimes it can hang up when saving files with a large amount of graphics.
President/ Senior Technical Recruiter (Engineering, Architecture, Manufacturing, Design, CAD)
Techstaff of Southern WisconsinStaffing and Recruiting, 51-200 employees
Likelihood to Renew
12d Synergy
No score
No answers yet
No answers on this topic
SmartSearch
SmartSearch 8.6
Based on 3 answers
Too easy to use, low enough TCO to continue on with for a long, long time.
CEO
Dynamic Excellence in Information, LLCInformation Technology and Services, 11-50 employees
Usability
12d Synergy
No score
No answers yet
No answers on this topic
SmartSearch
SmartSearch 7.5
Based on 2 answers
Need to fix the preview utility.
President/ Senior Technical Recruiter (Engineering, Architecture, Manufacturing, Design, CAD)
Techstaff of Southern WisconsinStaffing and Recruiting, 51-200 employees
Reliability and Availability
12d Synergy
No score
No answers yet
No answers on this topic
SmartSearch
SmartSearch 9.1
Based on 1 answer
Square-9 can get this product out to you in almost the same hour your order it. We got ours very fast.
CEO
Dynamic Excellence in Information, LLCInformation Technology and Services, 11-50 employees
Performance
12d Synergy
No score
No answers yet
No answers on this topic
SmartSearch
SmartSearch 8.2
Based on 1 answer
With the PDF projected viewer, the document retrieval-to-display can drag for a second more than some systems, and the capture workflow if you overload a server array can also drag, but those are the only two issues we've ever seen with this product, and they are not serious issues at all.
CEO
Dynamic Excellence in Information, LLCInformation Technology and Services, 11-50 employees
Support Rating
12d Synergy
12d Synergy 9.1
Based on 4 answers
The 12d Synergy team is always ensuring our issues and needs are resolved promptly. Whether it be on the forum or phone, they are kind and helpful
Senior Civil Engineering Designer
ArcadisCivil Engineering, 10,001+ employees
SmartSearch
SmartSearch 6.4
Based on 2 answers
I have never really needed support for this feature.
President/ Senior Technical Recruiter (Engineering, Architecture, Manufacturing, Design, CAD)
Techstaff of Southern WisconsinStaffing and Recruiting, 51-200 employees
In-Person Training
12d Synergy
No score
No answers yet
No answers on this topic
SmartSearch
SmartSearch 7.3
Based on 1 answer
It would have been higher, but the training is a bit muted for the lesser qualified office equipment vendors who signed up as partners to sell and support it. The more experienced ECM vendors and customer end-users will find the training very good, but a bit slow.
CEO
Dynamic Excellence in Information, LLCInformation Technology and Services, 11-50 employees
Implementation Rating
12d Synergy
No score
No answers yet
No answers on this topic
SmartSearch
SmartSearch 8.1
Based on 2 answers
Just let it happen. It's very quick and smooth.
CEO
Dynamic Excellence in Information, LLCInformation Technology and Services, 11-50 employees
Alternatives Considered
12d Synergy
Hands down prefer 12d Synergy. Bentley ProjectWise is overly complex, expensive and has a very cluttered interface.

Verified User
Engineer in Other
Civil Engineering Company, 5001-10,000 employeesSmartSearch
A similar product I have used was Time Matters. For a Law Firm, I think Time Matters is more useful as it keeps track of everything for a client, including billing. However, since I now work for a legal department of a corporation, SmartSearch is definitley more useful. It is not possible to seperate the documents we have internally in neat client files. We have various miscellaneous documents for many different services and customers or vendors. SmartSearch allows us to organize in broad categories that make sense to internal employees using it and to make sure security is set on specific documents. Time Matters would not have been sufficient for our managers to have access to, since it uploads all documents to the file - some of which are confidential.
Legal Assistant
OTT CommunicationsTelecommunications, 51-200 employees
Scalability
12d Synergy
No score
No answers yet
No answers on this topic
SmartSearch
SmartSearch 7.3
Based on 1 answer
The scale-ability is quite good actually, but you need competent sales/support folks providing it to you, so the scale is set right for the demands of your system use. Some resellers are not good at doing this, some are fantastic. If you are scaled correctly at first implementation, you'll be very happy with this system.
CEO
Dynamic Excellence in Information, LLCInformation Technology and Services, 11-50 employees
Return on Investment
12d Synergy
- 12d Synergy has solved our multiple office syncing issues, adding the ability to have staff from remote offices collaborate together on projects.
- Email saving used to be a nightmare, however, staff finds 12d Synergy's email saving easy to use and are able to search for saved emails quickly.

Verified User
Engineer in Engineering
Civil Engineering Company, 51-200 employeesSmartSearch
- Increased efficiency in time management
- Assists the company in not missing termination dates of vendors we do not wish to continue business.
- Allows an easy analysis of all active vendors and customers.
Legal Assistant
OTT CommunicationsTelecommunications, 51-200 employees
Pricing Details
12d Synergy
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$7.00*
* Per user
12d Synergy Editions & Modules
Edition
Email Management | $0.00 |
---|---|
Document Management | $0.00 |
Advanced Data Management | $0.00 |
Additional Pricing Details
—SmartSearch
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
SmartSearch Editions & Modules
—