12mass vs. Rannkly

The only problem with 12mass may be that it might come accross as spam. Personally, for every 100+ sincere responses that I get, I'm hit by 1 or 2 responses that ask me to stop spamming. The beauty is that if you're paying attention to your dashboard, you see when these things happen, and you can reply yourself to assure the customer that there is a real live human typing out the characters they are reading. I would advise that the person given the 12mass account to handle should be someone who can exercise caution. It is a great tool to leverage on, provided you put thought and effort into your 'canned' responses that are actually useful instead of just blatant advertising/spamming. The latter would not be optimal for you.

My overall experience with Rankky was good if specific the terms which I liked the most is I don't need to switch to every platform to see the ratings and reviews I can manage that from one dashboard which Rannkly provides and makes my work so easy to monitor all the rating platforms in social media platforms. And one more thing the universal QR code it's very unique in terms of QR code where I can find all my ratings and social media platforms in a single QR code and it's easy to get reviews from my clients which is helping me a lot in getting reviews.

Incentivized

• The smart clustering works wonder and will help you loads in managing a huge number of mentions everyday or reaching out to people who might be interested in your product. The tool cleverly groups similar tweets together even though they don't match word by word. It saves me time everyday responding to tweets with similar content. The nice thing about it is you can customize your responses so you don't sound like a machine, thus the personal touch is still there.
• 12mass is the only tool that allows you to measure your responses against stipulated metrics like engagement rate, click-through rate and so on, so you know which responses are best welcome by the audience
• The system gets smarter as you use it, which speeds up the conversations even further.

• Should add a Facebook private messages option.
• If my brand wasn't mentioned so much I don't think I would need to use it.
• Sometimes the site is slow.

• As of now nothing.
• They can add more reviews platforms.
• YouTube must be needed.

Incentivized

In addition to what I've said, maybe its personal, but I don't waste time on a new product if I find something that works. If I hear of anything better (maybe on TrustRadius!) then we'll see. But for now, if it ain't broke don't fix it. My efforts could be much better used elsewhere.

It's easy to use, after a while you'll get used to it and find it easy to navigate

Best product to manage your online Reputation with the help of reviews-rating & social media

Incentivized

helped me every time

The best product to manage your online reputation in terms of getting or generating reviews plus social media. One more thing is a universal QR code which helps you to manage all the platforms and present you that in a single dashboard which saves time cost and effort.

Incentivized

see the tutorials on you tube. that helps

We selected 12mass because they responsed to our queries readily, and understood our concerns. The CEO (Agmon) doesn't waste time or effort, and got down to the brass tacks during our discussions. Even today, if there is an issue, the team is quick and reliable in responding

• Better customer service and more interactions on twitter for sure! I've seen a huge jump in the interactions since I started using the product. Also, I've established a lot of connections with influencers by asking meaningful questions.
• It definitely saves time, I don't think you can ever engage with that many people manually.
• More people are trying our products as we find a fit between their needs and our offerings through engaging with them on Twitter.

• Full return of ROI I got from Rannkly and it is a good product.
• Good
• Positive impact

Incentivized