What users are saying about
6 Ratings
1 Rating
6 Ratings
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Score 1 out of 100
1 Rating
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Score 9 out of 100

Attribute Ratings

  • VL OMNI is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.5

12mass

85%
3 Ratings
9.0

VL OMNI

90%
1 Rating

Likelihood to Renew

8.2

12mass

82%
3 Ratings

VL OMNI

N/A
0 Ratings

Usability

8.2

12mass

82%
2 Ratings

VL OMNI

N/A
0 Ratings

Support Rating

8.2

12mass

82%
4 Ratings

VL OMNI

N/A
0 Ratings

Implementation Rating

8.2

12mass

82%
2 Ratings

VL OMNI

N/A
0 Ratings

Likelihood to Recommend

12mass

The only problem with 12mass may be that it might come accross as spam. Personally, for every 100+ sincere responses that I get, I'm hit by 1 or 2 responses that ask me to stop spamming. The beauty is that if you're paying attention to your dashboard, you see when these things happen, and you can reply yourself to assure the customer that there is a real live human typing out the characters they are reading. I would advise that the person given the 12mass account to handle should be someone who can exercise caution. It is a great tool to leverage on, provided you put thought and effort into your 'canned' responses that are actually useful instead of just blatant advertising/spamming. The latter would not be optimal for you.
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VL Virtual Logistics Inc.

We could use it to prevent wasting time. In my company, we are working with Agile. Not it person can use it without any difficulty.
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Pros

12mass

  • The smart clustering works wonder and will help you loads in managing a huge number of mentions everyday or reaching out to people who might be interested in your product. The tool cleverly groups similar tweets together even though they don't match word by word. It saves me time everyday responding to tweets with similar content. The nice thing about it is you can customize your responses so you don't sound like a machine, thus the personal touch is still there.
  • 12mass is the only tool that allows you to measure your responses against stipulated metrics like engagement rate, click-through rate and so on, so you know which responses are best welcome by the audience
  • The system gets smarter as you use it, which speeds up the conversations even further.
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VL Virtual Logistics Inc.

  • Easy to use
  • Support
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Cons

12mass

  • Should add a Facebook private messages option.
  • If my brand wasn't mentioned so much I don't think I would need to use it.
  • Sometimes the site is slow.
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VL Virtual Logistics Inc.

  • There could be more platform to integrate.
  • It is not available for mobile.
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Pricing Details

12mass

Starting Price

Editions & Modules

12mass editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    VL OMNI

    Starting Price

    Editions & Modules

    VL OMNI editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Likelihood to Renew

      12mass

      In addition to what I've said, maybe its personal, but I don't waste time on a new product if I find something that works. If I hear of anything better (maybe on TrustRadius!) then we'll see. But for now, if it ain't broke don't fix it. My efforts could be much better used elsewhere.
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      VL Virtual Logistics Inc.

      No answers on this topic

      Usability

      12mass

      It's easy to use, after a while you'll get used to it and find it easy to navigate
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      VL Virtual Logistics Inc.

      No answers on this topic

      Support Rating

      12mass

      helped me every time
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      VL Virtual Logistics Inc.

      No answers on this topic

      Implementation Rating

      12mass

      see the tutorials on you tube. that helps
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      VL Virtual Logistics Inc.

      No answers on this topic

      Alternatives Considered

      12mass

      We selected 12mass because they responsed to our queries readily, and understood our concerns. The CEO (Agmon) doesn't waste time or effort, and got down to the brass tacks during our discussions. Even today, if there is an issue, the team is quick and reliable in responding
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      VL Virtual Logistics Inc.

      We have used Whelp. It is an Azerbaijan product. But it is speed and monitoring were so bad.
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      Return on Investment

      12mass

      • Better customer service and more interactions on twitter for sure! I've seen a huge jump in the interactions since I started using the product. Also, I've established a lot of connections with influencers by asking meaningful questions.
      • It definitely saves time, I don't think you can ever engage with that many people manually.
      • More people are trying our products as we find a fit between their needs and our offerings through engaging with them on Twitter.
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      VL Virtual Logistics Inc.

      • For small companies employee can do in one platform
      • Activity Dashboard
      • It easy Monitoring
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