15Five vs. Medallia Agent Connect

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
15Five
Score 8.2 out of 10
Mid-Size Companies (51-1,000 employees)
15Five in San Francisco offers their employee performance management platform, which emphasizes employee engagement via pulse surveys and an emphasis on frequent feedback, fast one-on-one meeting planning, objective tracking, and other related features.
$7
per person/per month
Medallia Agent Connect
Score 7.0 out of 10
N/A
Medallia Agent Connect (based on the former Stella Connect) is a CX suite of applications, performing customer feedback collection and service quality measurement, customer agent motivation tools, and employee engagement tools such as agent reward tools and performance tracking. Stella Connect was acquired by Medallia September 2020.N/A
Pricing
15FiveMedallia Agent Connect
Editions & Modules
Basic
$7
per person/per month
Plus
$14
per person/per month
Performance
Custom Pricing
No answers on this topic
Offerings
Pricing Offerings
15FiveMedallia Agent Connect
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Features
15FiveMedallia Agent Connect
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
15Five
5.3
36 Ratings
37% below category average
Medallia Agent Connect
-
Ratings
Corporate goal setting5.629 Ratings00 Ratings
Subordinate goal setting5.031 Ratings00 Ratings
Individual goal setting5.535 Ratings00 Ratings
Line-of sight-visibility4.728 Ratings00 Ratings
Performance tracking5.832 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
15Five
6.7
36 Ratings
20% below category average
Medallia Agent Connect
-
Ratings
Performance plans6.325 Ratings00 Ratings
Plan weighting6.89 Ratings00 Ratings
Manager note taking4.831 Ratings00 Ratings
Performance improvement plans7.118 Ratings00 Ratings
Review status tracking5.426 Ratings00 Ratings
Rater nomination workflow6.75 Ratings00 Ratings
Review reminders8.629 Ratings00 Ratings
Workflow restrictions8.115 Ratings00 Ratings
Multiple review frequency8.123 Ratings00 Ratings
Reporting5.326 Ratings00 Ratings
Best Alternatives
15FiveMedallia Agent Connect
Small Businesses
iSpring Learn
iSpring Learn
Score 8.9 out of 10
Sogolytics
Sogolytics
Score 8.9 out of 10
Medium-sized Companies
Reviewsnap
Reviewsnap
Score 9.0 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Bridge Learning Platform
Bridge Learning Platform
Score 9.9 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
15FiveMedallia Agent Connect
Likelihood to Recommend
7.0
(43 ratings)
9.0
(2 ratings)
Likelihood to Renew
10.0
(3 ratings)
-
(0 ratings)
Usability
10.0
(3 ratings)
-
(0 ratings)
Support Rating
8.6
(24 ratings)
10.0
(1 ratings)
Online Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
15FiveMedallia Agent Connect
Likelihood to Recommend
15Five
I believe if your managers can't make time to have in-person or live check-ins with their employees, the 15Five surveys and tools can create a semblance of care and follow-up, but many employees resent how impersonal it is. If you are able to have more face-to-face interactions or Zoom one-on-ones, those are almost always better-received by employees.
Read full review
Medallia
The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.
Read full review
Pros
15Five
  • The Pulse Check feature is both easy to use and allows staff and management to gauge how team health is.
  • The metric and key performance tools are very well designed.
  • Automated reminders and reporting are great features.
  • I find the customer services to be best in class.
Read full review
Medallia
  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Read full review
Cons
15Five
  • The more business units and teams you adopt consistently using 15five, the more you see the full value.
  • Reporting - it would be helpful to see an entire org chart breakdown of the goals hit/missed at the end of each quarter.
  • Recommendations - focus points/alerts on OKRs that aren't progressing and auto-generated action items you should take would be really useful functionality.
Read full review
Medallia
  • Ability to create and send out different surveys triggered by different customer touchpoints
  • Ability to create surveys that aren't focused solely on agent performance
  • Ability to break down and search the data based on different customer attributes, such as profession or state
Read full review
Likelihood to Renew
15Five
This program is the absolute best I've ever used in 30 years with organizations. Not only do I enjoy being a user and "filling it out" every week- but I would personally buy it if available for goal tracking in my personal life I love it that much!
Read full review
Medallia
No answers on this topic
Usability
15Five
It's very simple to use - not overly complicated. You wouldn't need training to use. There are some features I never use because I don't understand -- like one on ones. However we use without and still find a lot of value in it!
Read full review
Medallia
No answers on this topic
Support Rating
15Five
15Five support is quick and helpful. We work with other vendors in the people management space and performance tracking/management who offshore their support or force us into long queues to chat for support and it just doesn't support our needs very well. 15Five is responsive and speedy. We constantly evaluate our vendors for their support and have switched vendors in the past in other areas because of limited support capabilities
Read full review
Medallia
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Read full review
Online Training
15Five
Very helpful webinar training. They answer questions, the slides are all very helpful, and they send you the presentation once the webinar is complete so that you can share with your team.
Read full review
Medallia
No answers on this topic
Implementation Rating
15Five
It was very easy and support was super helpful!
Read full review
Medallia
No answers on this topic
Alternatives Considered
15Five
Visually 15Five blows Yammer out of the water! Yammer was easy to use as well, but it felt very difficult to get on to and was not single sign-on when we were using it. 15Five allows for easy login with single sing on feature and has less "clicks" to get to where I need to be on the program. I also love the app way more than Yammer!
Read full review
Medallia
We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.
Read full review
Return on Investment
15Five
  • It holds each employee to a certain standard by having them select their own list
  • Gives them the opportunity to reach their list of goals
  • Being able to accomplish each set goal and/or priority gives a sense of pride in each person's work as they are able to check off what has been done
  • On the negative, it can also show what the employee is not being done and may show poorly if there is a consistent pattern of not completing tasks
Read full review
Medallia
  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Read full review
ScreenShots

15Five Screenshots

Screenshot of Celebrate wins, tout progress, and give good feedback where good feedback is due.Screenshot of 15Five Home DashboardScreenshot of Connect managers with their teams through regular Check-Ins that lead to actionable insights.