74 Ratings
74 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Feature Set Ratings

    Performance and Goals

    8.9

    15Five

    89%

    Medallia Agent Connect

    Feature Set Not Supported
    N/A
    15Five ranks higher in 5/5 features

    Corporate goal setting

    8.9
    89%
    26 Ratings
    N/A
    0 Ratings

    Subordinate goal setting

    8.6
    86%
    28 Ratings
    N/A
    0 Ratings

    Individual goal setting

    8.8
    88%
    33 Ratings
    N/A
    0 Ratings

    Line-of sight-visibility

    9.4
    94%
    25 Ratings
    N/A
    0 Ratings

    Performance tracking

    9.0
    90%
    28 Ratings
    N/A
    0 Ratings

    Performance Management

    9.0

    15Five

    90%

    Medallia Agent Connect

    Feature Set Not Supported
    N/A
    15Five ranks higher in 10/10 features

    Performance plans

    9.3
    93%
    22 Ratings
    N/A
    0 Ratings

    Plan weighting

    6.8
    68%
    9 Ratings
    N/A
    0 Ratings

    Manager note taking

    9.5
    95%
    29 Ratings
    N/A
    0 Ratings

    Performance improvement plans

    9.2
    92%
    16 Ratings
    N/A
    0 Ratings

    Review status tracking

    9.8
    98%
    24 Ratings
    N/A
    0 Ratings

    Rater nomination workflow

    6.7
    67%
    5 Ratings
    N/A
    0 Ratings

    Review reminders

    9.7
    97%
    27 Ratings
    N/A
    0 Ratings

    Workflow restrictions

    10.0
    100%
    14 Ratings
    N/A
    0 Ratings

    Multiple review frequency

    9.8
    98%
    22 Ratings
    N/A
    0 Ratings

    Reporting

    9.6
    96%
    23 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • 15Five is rated higher in 1 area: Likelihood to Recommend
    • Medallia Agent Connect is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.6

    15Five

    96%
    40 Ratings
    9.0

    Medallia Agent Connect

    90%
    2 Ratings

    Likelihood to Renew

    10.0

    15Five

    100%
    3 Ratings

    Medallia Agent Connect

    N/A
    0 Ratings

    Usability

    10.0

    15Five

    100%
    3 Ratings

    Medallia Agent Connect

    N/A
    0 Ratings

    Support Rating

    8.4

    15Five

    84%
    47 Ratings
    10.0

    Medallia Agent Connect

    100%
    2 Ratings

    Online Training

    10.0

    15Five

    100%
    1 Rating

    Medallia Agent Connect

    N/A
    0 Ratings

    Implementation Rating

    10.0

    15Five

    100%
    2 Ratings

    Medallia Agent Connect

    N/A
    0 Ratings

    Likelihood to Recommend

    15Five

    At first, it was a little much to continue reporting each week. Then, as time went on, it was more helpful as I was using it as a tool to accomplish and complete tasks that were listed. There have only been a few weeks that I was unable to complete a weekly report, but all in all, it has made me more aware.
    Read full review

    Medallia

    The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.
    Read full review

    Pros

    15Five

    • The Pulse Check feature is both easy to use and allows staff and management to gauge how team health is.
    • The metric and key performance tools are very well designed.
    • Automated reminders and reporting are great features.
    • I find the customer services to be best in class.
    Read full review

    Medallia

    • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
    • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
    Read full review

    Cons

    15Five

    • Questions are repetitive weekly, though this may be a function of our administrator, and not the platform itself. Answering the same questions every 2 weeks is an awful lot like the movie Groundhog day.
    • Give employees at all levels visibility into the "How are you feeling" score to get a pulse on the entire company at once.
    Read full review

    Medallia

    • Ability to create and send out different surveys triggered by different customer touchpoints
    • Ability to create surveys that aren't focused solely on agent performance
    • Ability to break down and search the data based on different customer attributes, such as profession or state
    Read full review

    Pricing Details

    15Five

    Starting Price

    $0

    Editions & Modules

    15Five editions and modules pricing
    EditionModules
    Basic71
    Plus142
    PerformanceCustom Pricing3

    Footnotes

    1. per person/per month
    2. per person/per month
    3. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Medallia Agent Connect

    Starting Price

    Editions & Modules

    Medallia Agent Connect editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      15Five

      This program is the absolute best I've ever used in 30 years with organizations. Not only do I enjoy being a user and "filling it out" every week- but I would personally buy it if available for goal tracking in my personal life I love it that much!
      Read full review

      Medallia

      No answers on this topic

      Usability

      15Five

      It's very simple to use - not overly complicated. You wouldn't need training to use. There are some features I never use because I don't understand -- like one on ones. However we use without and still find a lot of value in it!
      Read full review

      Medallia

      No answers on this topic

      Support Rating

      15Five

      The 15Five support team is amazing. They were always willing to speak with me when I did something wrong in the system and never had a harsh or placing judgment tone in their voices. They respond quickly and promptly and allowed me to learn something new each time I cross lines with them. I am thankful for their knowledge and customer service they shared with me when I needed it.
      Read full review

      Medallia

      They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
      Read full review

      Online Training

      15Five

      Very helpful webinar training. They answer questions, the slides are all very helpful, and they send you the presentation once the webinar is complete so that you can share with your team.
      Read full review

      Medallia

      No answers on this topic

      Implementation Rating

      15Five

      It was very easy and support was super helpful!
      Read full review

      Medallia

      No answers on this topic

      Alternatives Considered

      15Five

      I used Achievers a while ago and it was only limited to rewards. 15FIVE really makes a difference, it's real engagement for businesses and provides a lot of structure. I also love what they preach in their social channels as we are constantly learning from their podcasts and blog posts.
      Read full review

      Medallia

      We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.
      Read full review

      Return on Investment

      15Five

      • 15Five opened up many discussions for issues/challenges in the workplace that wasn't available in meetings/during projects/in other capacities.
      • 15Five has opened the door to creative ideas that became projects and improvements.
      • 15Five improved culture by allowing team members in other departments see what others are doing/feeling, making us feel as one company
      Read full review

      Medallia

      • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
      Read full review

      Screenshots

      Add comparison