What users are saying about
Top Rated
53 Ratings
Top Rated
53 Ratings
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Score 9.3 out of 100
7 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

15Five

15Five is for any size/type department or individual who has annual, quarterly and even weekly goal setting as a component of their performance evaluation. Whether it is a base salary only compensation model, or a base plus commission compensation model- it fits across roles, industries and diverse organizations
Mindy Farr | TrustRadius Reviewer

Stella Connect, by Medallia

The survey sent is customer-friendly, vibrant, simple, and easy to understand. The survey itself is comprised of simple question(s) with straightforward answer options for customers to make their selections. Creating the survey is a straightforward process for us to prepare and implement. Making updates or changes is just as easy.
Alyson Sherlock | TrustRadius Reviewer

Feature Rating Comparison

Performance and Goals

15Five
8.6
Stella Connect, by Medallia
Corporate goal setting
15Five
8.5
Stella Connect, by Medallia
Subordinate goal setting
15Five
8.7
Stella Connect, by Medallia
Individual goal setting
15Five
8.9
Stella Connect, by Medallia
Line-of sight-visibility
15Five
8.3
Stella Connect, by Medallia
Performance tracking
15Five
8.6
Stella Connect, by Medallia

Performance Management

15Five
8.5
Stella Connect, by Medallia
Performance plans
15Five
9.0
Stella Connect, by Medallia
Plan weighting
15Five
6.8
Stella Connect, by Medallia
Manager note taking
15Five
9.3
Stella Connect, by Medallia
Performance improvement plans
15Five
8.2
Stella Connect, by Medallia
Review status tracking
15Five
8.8
Stella Connect, by Medallia
Rater nomination workflow
15Five
6.7
Stella Connect, by Medallia
Review reminders
15Five
9.1
Stella Connect, by Medallia
Workflow restrictions
15Five
8.7
Stella Connect, by Medallia
Multiple review frequency
15Five
9.1
Stella Connect, by Medallia
Reporting
15Five
9.2
Stella Connect, by Medallia

Pros

15Five

  • The Pulse Check feature is both easy to use and allows staff and management to gauge how team health is.
  • The metric and key performance tools are very well designed.
  • Automated reminders and reporting are great features.
  • I find the customer services to be best in class.
Jono Anzalone | TrustRadius Reviewer

Stella Connect, by Medallia

  • The fundamental tool for customer satisfaction is exactly right. The way they allow us as agents to share details about ourselves, and humanize the process, has made a huge impact on the customer experience we provide. Our customers feel more inclined to leave us feedback and it allows us to get a real understanding of each of their individual expectations.
  • Customer Journey. From the beginning through the Sales process, through procurement, through trial and through now being users for over a year, the Stella Connect team has been incredibly helpful, informative and has provided us with the exact amount of interaction we need. They are very good at respecting your time while making sure they get in touch when necessary. New features that are relevant to our use case are sent my way. It's one of the only product update emails I actually read. They're incredibly responsive and very helpful.
Joelle Waksman | TrustRadius Reviewer

Cons

15Five

  • Questions are repetitive weekly, though this may be a function of our administrator, and not the platform itself. Answering the same questions every 2 weeks is an awful lot like the movie Groundhog day.
  • Give employees at all levels visibility into the "How are you feeling" score to get a pulse on the entire company at once.
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

  • Ability to create and send out different surveys triggered by different customer touchpoints
  • Ability to create surveys that aren't focused solely on agent performance
  • Ability to break down and search the data based on different customer attributes, such as profession or state
Alyson Sherlock | TrustRadius Reviewer

Likelihood to Renew

15Five

15Five 9.8
Based on 3 answers
This program is the absolute best I've ever used in 30 years with organizations. Not only do I enjoy being a user and "filling it out" every week- but I would personally buy it if available for goal tracking in my personal life I love it that much!
Mindy Farr | TrustRadius Reviewer

Stella Connect, by Medallia

No score
No answers yet
No answers on this topic

Usability

15Five

15Five 9.7
Based on 3 answers
It's very simple to use - not overly complicated. You wouldn't need training to use. There are some features I never use because I don't understand -- like one on ones. However we use without and still find a lot of value in it!
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

No score
No answers yet
No answers on this topic

Support Rating

15Five

15Five 8.7
Based on 32 answers
The 15Five support team is amazing. They were always willing to speak with me when I did something wrong in the system and never had a harsh or placing judgment tone in their voices. They respond quickly and promptly and allowed me to learn something new each time I cross lines with them. I am thankful for their knowledge and customer service they shared with me when I needed it.
Ty Johnson | TrustRadius Reviewer

Stella Connect, by Medallia

Stella Connect, by Medallia 10.0
Based on 2 answers
They are the absolute best. My Sales guy Corey D. and my CSM Tim P. are totally a part of the team. They have been incredibly helpful through the process pre and post-sales and have become good friends. I appreciate that I feel like our team's success is always at the forefront of their minds.
Joelle Waksman | TrustRadius Reviewer

Online Training

15Five

15Five 10.0
Based on 1 answer
Very helpful webinar training. They answer questions, the slides are all very helpful, and they send you the presentation once the webinar is complete so that you can share with your team.
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

No score
No answers yet
No answers on this topic

Implementation Rating

15Five

15Five 10.0
Based on 2 answers
It was very easy and support was super helpful!
Anonymous | TrustRadius Reviewer

Stella Connect, by Medallia

No score
No answers yet
No answers on this topic

Alternatives Considered

15Five

I used Achievers a while ago and it was only limited to rewards. 15FIVE really makes a difference, it's real engagement for businesses and provides a lot of structure. I also love what they preach in their social channels as we are constantly learning from their podcasts and blog posts.
Carlos Andrés Patiño | TrustRadius Reviewer

Stella Connect, by Medallia

We do not currently use any other products like Stella Connect, by Medallia. We have recently begun evaluating platforms that would allow us to collect feedback at different touchpoints throughout our customers' journeys, as well as through additional channels such as during our application process, quote and purchase experience, website experience, etc. We have looked at companies such as Survey Monkey, Medallia, and Qualtrics to help us better understand CSAT.
Alyson Sherlock | TrustRadius Reviewer

Return on Investment

15Five

  • 15Five opened up many discussions for issues/challenges in the workplace that wasn't available in meetings/during projects/in other capacities.
  • 15Five has opened the door to creative ideas that became projects and improvements.
  • 15Five improved culture by allowing team members in other departments see what others are doing/feeling, making us feel as one company
Rocky Kev | TrustRadius Reviewer

Stella Connect, by Medallia

  • Implementing Stella Connect was such an easy decision. Before, we were working with "yes, I'm satisfied" or "no, I'm not satisfied" and felt it was an incredibly unclear and polarizing experience, as our users were forced to pick one or the other. Most often, we'd get a negative rating with a comment saying that the experience was fine, but some feature in the product was missing. This left it very difficult for us to really gauge the experience we were providing and how to improve. In addition, agent motivation was incredibly low and impossible to improve because they were left feeling like their scores were not matching their experience. Needless to say, implementing Stella Connect improved all of these issues 10-fold. The ROI has been incredibly substantial. We've been able to improve CSAT scores and properly measure the rate of first attempt resolutions. Team morale is at an all-time high, and our customers even love the experience.
Joelle Waksman | TrustRadius Reviewer

Screenshots

Pricing Details

15Five

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

15Five Editions & Modules

Edition
Basic$71
Plus$141
PerformanceCustom Pricing
  1. per person/per month
  2. none
Additional Pricing Details

Stella Connect, by Medallia

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Stella Connect, by Medallia Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

15Five
9.4
Stella Connect, by Medallia
9.1

Likelihood to Renew

15Five
9.8
Stella Connect, by Medallia

Usability

15Five
9.7
Stella Connect, by Medallia

Support Rating

15Five
8.7
Stella Connect, by Medallia
10.0

Online Training

15Five
10.0
Stella Connect, by Medallia

Implementation Rating

15Five
10.0
Stella Connect, by Medallia

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