What users are saying about
8 Ratings
57 Ratings
8 Ratings
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Score 8.8 out of 100
57 Ratings
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Score 6.1 out of 100

Feature Set Ratings

  • 17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
6.4

Act! CRM

64%
17hats ranks higher in 6/9 features

Customer data management / contact management

10.0
100%
2 Ratings
9.3
93%
3 Ratings

Workflow management

10.0
100%
2 Ratings
7.5
75%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
3.6
36%
3 Ratings

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
4.0
40%
1 Rating

Interaction tracking

8.0
80%
1 Rating
7.1
71%
2 Ratings

Territory management

N/A
0 Ratings
8.5
85%
2 Ratings

Opportunity management

N/A
0 Ratings
8.4
84%
3 Ratings

Channel / partner relationship management

N/A
0 Ratings
2.9
29%
2 Ratings

Customer Service & Support

8.0

17hats

80%
7.4

Act! CRM

74%
Act! CRM ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
5.3
53%
2 Ratings

Call center management

N/A
0 Ratings
9.0
90%
2 Ratings

Help desk management

N/A
0 Ratings
8.0
80%
1 Rating

Marketing Automation

8.0

17hats

80%
5.2

Act! CRM

52%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
5.2
52%
3 Ratings

Email marketing

N/A
0 Ratings
5.2
52%
3 Ratings

CRM Project Management

9.5

17hats

95%
4.0

Act! CRM

40%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.0
80%
2 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
1.0
10%
1 Rating

Reporting

N/A
0 Ratings
3.0
30%
2 Ratings

Customization

10.0

17hats

100%
3.2

Act! CRM

32%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
7.3
73%
3 Ratings

Custom objects

10.0
100%
1 Rating
2.0
20%
2 Ratings

Scripting environment

N/A
0 Ratings
2.0
20%
1 Rating

API for custom integration

N/A
0 Ratings
1.5
15%
2 Ratings

Security

9.5

17hats

95%
8.0

Act! CRM

80%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
7.0
70%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
9.0
90%
2 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
3.9

Act! CRM

39%
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
3.9
39%
3 Ratings

Platform

8.0

17hats

80%
5.2

Act! CRM

52%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
5.2
52%
3 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
4.5

Act! CRM

45%
Act! CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
4.0
40%
2 Ratings

Pipeline visualization

N/A
0 Ratings
4.0
40%
3 Ratings

Customizable reports

N/A
0 Ratings
5.5
55%
2 Ratings

Attribute Ratings

  • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
5.3

Act! CRM

53%
18 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
1.0

Act! CRM

10%
2 Ratings

Usability

9.0

17hats

90%
1 Rating
6.4

Act! CRM

64%
7 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
3.9

Act! CRM

39%
15 Ratings

Implementation Rating

17hats

N/A
0 Ratings
1.0

Act! CRM

10%
3 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

ACT! LLC

Swiftpage ACT! would be well suited if you are using a desktop computing environment. ACT! is an old product and they were on the desktop for many years (and still are). Also, ACT! would also be well suited if you are not as concerned about implementing a CRM product that might require a little more training (e.g. if you had employees/salespeople that needed to be trained). Also, ACT! seems to be more generic than some of the industry focused products you see nowadays. For example, MethodCRM works well with non-profits that are on the cloud.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

ACT! LLC

  • Integrated Email Marketing: For a small business, you can have a strong method to handle email marketing in an integrated non-disparate solution.
  • Tailoring: There are no limits on what data you can store in the system and the ease of making changes can be done by a nontechnical person.
  • User Interface: The tool is easy to get around in both the desktop (fat client) and (webclient) which both are quite similar in functionality.
  • Integration: The tool integrates with Word, Excel, and Outlook nicely. And, it integrates with Google Mail and Contacts. There is a nice selection of third party tools available for various needs like AddressGrabber which allows for easy input of contacts from various sources such as email signatures, webpages, etc.
  • Templates: I have enjoyed being able to store tons of various templates for letters which we use over and over for various communications like sales proposals, quotes, and nudging clients along the funnel and sales process.
  • Automation: SwiftPage ACT! has a small business automation engine which allows for reminders and workflow to be administered by the system. It's not as sophisticated as some enterprise workflow automation solutions but for the price it's an awesome addition.
  • Maintenance: Very rarely have a problem which needs to be dealt with and costs to upgrade are minimal at best. We hosted the system internally for the web client and implemented it ourselves initially but had upgrades subsequently done by a local partner simply due to time/cost scenario. In other words, less to have someone else do it.
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

ACT! LLC

  • Not intuitive to use. I will have to contact support for help if I haven't used some functions in a while.
  • It's near impossible to delete duplicates as they have to be deleted individually. This is a problem if you have more than 5000 contacts.
  • Reporting is difficult.
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Act! CRM

Starting Price

$22 per month

Editions & Modules

Act! CRM editions and modules pricing
EditionModules
Essentials$221
Standard$402
Expert$553
Act! Premium - Basic$37.504
Select - Extra Features$795
Complete - Extra Features$1996
Advanced - Extra Features$3997

Footnotes

  1. per user, per month
  2. per user, per month
  3. per user, per month
  4. per user, per month (billed annually)
  5. per user, per month (billed annually)
  6. per user, per month (billed annually)
  7. per user, per month (billed annually)

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

For SaaS version, discount available for annual subscription.

Likelihood to Renew

17hats

No answers on this topic

ACT! LLC

There are a lot of good SaaS options on the market but SwiftPage ACT still has a place in the mix today. It depends on your needs, goals, processes, and people
Read full review

Usability

17hats

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review

ACT! LLC

Try printing reports with each record's notes section - really awful output that you are embarrassed to show anyone. Want to add a new record to a group, ACT will present another record for the group assignment. Want to work seamlessly with email? Forget it!
Read full review

Support Rating

17hats

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review

ACT! LLC

There has been an ongoing problem with Google synchronisation which no one seems to be bothered about fixing, even though it clearly states on the website that the software synchronises with Google. When the customer-facing support team are on the phone, they are brilliant, it's the back-end development support which is severely lacking.
Read full review

Implementation Rating

17hats

No answers on this topic

ACT! LLC

Delay your upgrades! ACT appears to ship out new software with virtually no checking and no concern about bad installs do to their customers.
Read full review

Alternatives Considered

17hats

No answers on this topic

ACT! LLC

ACT! CRM is more cost effective than like a Salesforce, but that is for a reason, it lacks a lot of the functionality that a Salesforce has. Pipedrive is actually another cost effective platform I've been evaluating as a potential ACT! CRM replacement. I like it's modern day look and feel versus ACT!.
Read full review

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Read full review

ACT! LLC

  • It's been easy to keep track of progress of goals with the software. This provides the opportunity to know what is working and what is not.
  • We have had to adjust a lot of things since the Virus issue took a foothold, but it is providing invaluable to make those adjustments.
  • Our ROI has increased at least 30%.
Read full review

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