17hats vs Agile CRM | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 6.5 out of 10

Based on 124 reviews and ratings

Feature Set Ratings

17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%

6.0

Agile CRM

60%

17hats ranks higher in 6/9 features

Customer data management / contact management

9.9

99%

2 Ratings

5.8

58%

20 Ratings

Workflow management

9.9

99%

2 Ratings

6.3

63%

17 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

4.4

44%

19 Ratings

Contract management

10.0

100%

2 Ratings

7.3

73%

12 Ratings

Quote & order management

10.0

100%

1 Rating

6.1

61%

13 Ratings

Interaction tracking

8.0

80%

1 Rating

5.8

58%

19 Ratings

Territory management

N/A

0 Ratings

5.7

57%

12 Ratings

Opportunity management

N/A

0 Ratings

5.7

57%

17 Ratings

Channel / partner relationship management

N/A

0 Ratings

7.3

73%

10 Ratings

Customer Service & Support

8.0

17hats

80%

5.1

Agile CRM

51%

Agile CRM ranks higher in 2/3 features

Case management

8.0

80%

1 Rating

5.1

51%

15 Ratings

Call center management

N/A

0 Ratings

5.1

51%

15 Ratings

Help desk management

N/A

0 Ratings

5.0

50%

17 Ratings

Marketing Automation

8.0

17hats

80%

5.2

Agile CRM

52%

17hats ranks higher in 1/2 features

Lead management

8.0

80%

1 Rating

6.4

64%

19 Ratings

Email marketing

N/A

0 Ratings

4.1

41%

20 Ratings

CRM Project Management

9.5

17hats

95%

5.9

Agile CRM

59%

17hats ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

6.2

62%

16 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

5.4

54%

11 Ratings

Reporting

N/A

0 Ratings

6.0

60%

18 Ratings

Customization

9.9

17hats

99%

6.4

Agile CRM

64%

17hats ranks higher in 2/4 features

Custom fields

9.9

99%

2 Ratings

6.0

60%

20 Ratings

Custom objects

10.0

100%

1 Rating

6.5

65%

14 Ratings

Scripting environment

N/A

0 Ratings

5.9

59%

10 Ratings

API for custom integration

N/A

0 Ratings

7.2

72%

12 Ratings

Security

9.5

17hats

95%

6.9

Agile CRM

69%

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

6.9

69%

16 Ratings

Role-based user permissions

9.0

90%

1 Rating

6.9

69%

17 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

6.6

Agile CRM

66%

17hats ranks higher in 1/2 features

Marketing automation

8.0

80%

1 Rating

6.6

66%

15 Ratings

Compensation management

N/A

0 Ratings

6.7

67%

10 Ratings

Platform

8.0

17hats

80%

6.7

Agile CRM

67%

17hats ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

6.7

67%

15 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

5.1

Agile CRM

51%

Agile CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

5.5

55%

15 Ratings

Pipeline visualization

N/A

0 Ratings

5.4

54%

17 Ratings

Customizable reports

N/A

0 Ratings

4.4

44%

18 Ratings

Social CRM

17hats

Feature Set Not Supported

N/A

6.2

Agile CRM

62%

Agile CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

6.2

62%

13 Ratings

Social engagement

N/A

0 Ratings

6.2

62%

13 Ratings

Attribute Ratings

17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

17hats

99%

2 Ratings

3.7

Agile CRM

37%

21 Ratings

17hats

N/A

0 Ratings

10.0

Agile CRM

100%

2 Ratings

17hats

90%

1 Rating

4.7

Agile CRM

47%

11 Ratings

17hats

N/A

0 Ratings

10.0

Agile CRM

100%

2 Ratings

17hats

N/A

0 Ratings

10.0

Agile CRM

100%

2 Ratings

17hats

80%

3 Ratings

3.6

Agile CRM

36%

13 Ratings

17hats

N/A

0 Ratings

10.0

Agile CRM

100%

1 Rating

17hats

N/A

0 Ratings

10.0

Agile CRM

100%

3 Ratings

17hats

N/A

0 Ratings

10.0

Agile CRM

100%

1 Rating

Pros

Invoicing
Creating online questionnaire

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Tracking new prospects and adding them in right funnel helping a lot for sales and support team to streamline the process.
Easy third party integration with Google Apps and Microsoft exchange.
Email reporting works smoothly to track CTR open rate, Growth Reports.
Easy to configure for the all the departments across the organization.
Amazing customer support experience to all the end-users and prospects.

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Verified User

C-Level Executive in Customer Service

Information Services Company, 11-50 employees

View all 21 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

The email template building tool is inflexible although it is simple to use and looks nice if you can work within its parameters.
Customer Support is not committed to finding answers and providing the best solutions. Many times each support person has a different answer or fixing a bug will take up to 2 weeks to address. They do not seem to understand that they are an online marketing platform that requires solutions within hours (or maybe days) and not weeks.
At some point in mid-2021, the process for sending out emails to 10s of thousands of contacts stopped functioning as simply and effectively as it had in the past. My staff (which I use as test cases) was no longer receiving emails, even though it showed in the system that they had received it (and no, it wasn't in spam). The bandaids that they provided me would work for one or two mailings and then stop working again. I was regularly trying to get customer support to find my answers but they were never able to solve my problem. The basic functionality that I appreciated - sending out nicely formatted email newsletters - is now completely gone and the platform is useless for our needs.
The reporting tools are awful and poorly configured. Querying on groups of people is inconsistent and inaccurate. There is no segmentation feature that I found that was actually effective.

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Kimberly Kupferman

Head of Investor Relations

Fifth EraVenture Capital & Private Equity, 1-10 employees

View all 21 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$0 for 10 users

Agile CRM Editions & Modules

Edition

Free	Free¹
Starter	8.99²
Regular	29.99²
Enterprise	47.99²

for 10 users
*per user per month

Additional Pricing Details

*pricing for 2 year plan.

Likelihood to Renew

No score

No answers yet

No answers on this topic

Agile CRM 10.0

Based on 2 answers

There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.

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Steven Davis

Founder and Managing Director

Global Education and Career Development Abroad (GlobalEd)Education Management, 1-10 employees

View all 2 answers on this topic

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Agile CRM 4.7

Based on 11 answers

Until the email issues are resolved I cannot recommend agile for any function. The email delivery rate has halved in the last six months and halved again in the last two with no resolution in sight. The customer service discussions start from zero information anytime suggesting agile are not writing notes or using a ticketing system to track customers' complaints. This results in our staff having to send emails manually and defeating the purpose of the system.

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Verified User

C-Level Executive in Corporate

Financial Services Company, 11-50 employees

View all 11 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Agile CRM 10.0

Based on 2 answers

The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.

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Steven Davis

Founder and Managing Director

Global Education and Career Development Abroad (GlobalEd)Education Management, 1-10 employees

View all 2 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Agile CRM 10.0

Based on 2 answers

The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.

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Steven Davis

Founder and Managing Director

Global Education and Career Development Abroad (GlobalEd)Education Management, 1-10 employees

View all 2 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

Agile CRM 3.6

Based on 13 answers

The technical support of this software I liked a lot because whenever we need help to solve any problem or even to answer any questions about the software, Agile CRM's support was quick and efficient and guided us on the best solution to solve the problem. I admire and respect that a lot.

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João Mauricio

IT-Support

Grupo BoticárioCosmetics, 5001-10,000 employees

View all 13 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Agile CRM 10.0

Based on 1 answer

Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..

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Steven Davis

Founder and Managing Director

Global Education and Career Development Abroad (GlobalEd)Education Management, 1-10 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Agile CRM 10.0

Based on 3 answers

Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business

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Steven Davis

Founder and Managing Director

Global Education and Career Development Abroad (GlobalEd)Education Management, 1-10 employees

View all 3 answers on this topic

Alternatives Considered

No answers on this topic

It was able to do most of the functions needed but was the most cost-effective to get us started. If you are a new company and looking to get started with a CRM start here for a year or two and when you have the money you can pay for one of the bigger players. This platform will give you all you need to be successful. We have been using it for 2 years and we profited more each year.

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Max Safier

Contact Center Solutions Engineer

VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees

View all 21 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Agile CRM 10.0

Based on 1 answer

This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.

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Steven Davis

Founder and Managing Director

Global Education and Career Development Abroad (GlobalEd)Education Management, 1-10 employees

View all 1 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.

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Colin Butler

Snr Account Manager

Prospect Creative MarketingMarketing and Advertising, 1-10 employees

View all 21 answers on this topic

17hats

Agile CRM

17hats

Agile CRM

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Agile CRM

Case management

Call center management

Help desk management

17hats

Agile CRM

Lead management

Email marketing

17hats

Agile CRM

Task management

Billing and invoicing management

Reporting

17hats

Agile CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Agile CRM

Single sign-on capability

Role-based user permissions

17hats

Agile CRM

Marketing automation

Compensation management

17hats

Agile CRM

Mobile access

17hats

Agile CRM

Forecasting

Pipeline visualization

Customizable reports

17hats

Agile CRM

Social data

Social engagement

17hats

Agile CRM

17hats

Agile CRM

17hats

Agile CRM

17hats

Agile CRM

17hats

Agile CRM

17hats

Agile CRM

17hats

Agile CRM

17hats

Agile CRM

17hats

Agile CRM

Likelihood to Recommend

17hats

Agile CRM

Pros

17hats

Agile CRM

Cons

17hats

Agile CRM