What users are saying about
7 Ratings
124 Ratings
7 Ratings
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Score 9.1 out of 100
124 Ratings
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Score 6.5 out of 100

Feature Set Ratings

  • 17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
6.0

Agile CRM

60%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
5.8
58%
20 Ratings

Workflow management

9.9
99%
2 Ratings
6.3
63%
17 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
4.4
44%
19 Ratings

Contract management

10.0
100%
2 Ratings
7.3
73%
12 Ratings

Quote & order management

10.0
100%
1 Rating
6.1
61%
13 Ratings

Interaction tracking

8.0
80%
1 Rating
5.8
58%
19 Ratings

Territory management

N/A
0 Ratings
5.7
57%
12 Ratings

Opportunity management

N/A
0 Ratings
5.7
57%
17 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.3
73%
10 Ratings

Customer Service & Support

8.0

17hats

80%
5.1

Agile CRM

51%
Agile CRM ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
5.1
51%
15 Ratings

Call center management

N/A
0 Ratings
5.1
51%
15 Ratings

Help desk management

N/A
0 Ratings
5.0
50%
17 Ratings

Marketing Automation

8.0

17hats

80%
5.2

Agile CRM

52%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
6.4
64%
19 Ratings

Email marketing

N/A
0 Ratings
4.1
41%
20 Ratings

CRM Project Management

9.5

17hats

95%
5.9

Agile CRM

59%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
6.2
62%
16 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
5.4
54%
11 Ratings

Reporting

N/A
0 Ratings
6.0
60%
18 Ratings

Customization

9.9

17hats

99%
6.4

Agile CRM

64%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
6.0
60%
20 Ratings

Custom objects

10.0
100%
1 Rating
6.5
65%
14 Ratings

Scripting environment

N/A
0 Ratings
5.9
59%
10 Ratings

API for custom integration

N/A
0 Ratings
7.2
72%
12 Ratings

Security

9.5

17hats

95%
6.9

Agile CRM

69%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
6.9
69%
16 Ratings

Role-based user permissions

9.0
90%
1 Rating
6.9
69%
17 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
6.6

Agile CRM

66%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
6.6
66%
15 Ratings

Compensation management

N/A
0 Ratings
6.7
67%
10 Ratings

Platform

8.0

17hats

80%
6.7

Agile CRM

67%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
6.7
67%
15 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
5.1

Agile CRM

51%
Agile CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
5.5
55%
15 Ratings

Pipeline visualization

N/A
0 Ratings
5.4
54%
17 Ratings

Customizable reports

N/A
0 Ratings
4.4
44%
18 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
6.2

Agile CRM

62%
Agile CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
6.2
62%
13 Ratings

Social engagement

N/A
0 Ratings
6.2
62%
13 Ratings

Attribute Ratings

  • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
3.7

Agile CRM

37%
21 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
10.0

Agile CRM

100%
2 Ratings

Usability

9.0

17hats

90%
1 Rating
4.7

Agile CRM

47%
11 Ratings

Availability

17hats

N/A
0 Ratings
10.0

Agile CRM

100%
2 Ratings

Performance

17hats

N/A
0 Ratings
10.0

Agile CRM

100%
2 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
3.6

Agile CRM

36%
13 Ratings

Online Training

17hats

N/A
0 Ratings
10.0

Agile CRM

100%
1 Rating

Implementation Rating

17hats

N/A
0 Ratings
10.0

Agile CRM

100%
3 Ratings

Product Scalability

17hats

N/A
0 Ratings
10.0

Agile CRM

100%
1 Rating

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Agile CRM

Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Agile CRM

  • Tracking new prospects and adding them in right funnel helping a lot for sales and support team to streamline the process.
  • Easy third party integration with Google Apps and Microsoft exchange.
  • Email reporting works smoothly to track CTR open rate, Growth Reports.
  • Easy to configure for the all the departments across the organization.
  • Amazing customer support experience to all the end-users and prospects.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Agile CRM

  • The email template building tool is inflexible although it is simple to use and looks nice if you can work within its parameters.
  • Customer Support is not committed to finding answers and providing the best solutions. Many times each support person has a different answer or fixing a bug will take up to 2 weeks to address. They do not seem to understand that they are an online marketing platform that requires solutions within hours (or maybe days) and not weeks.
  • At some point in mid-2021, the process for sending out emails to 10s of thousands of contacts stopped functioning as simply and effectively as it had in the past. My staff (which I use as test cases) was no longer receiving emails, even though it showed in the system that they had received it (and no, it wasn't in spam). The bandaids that they provided me would work for one or two mailings and then stop working again. I was regularly trying to get customer support to find my answers but they were never able to solve my problem. The basic functionality that I appreciated - sending out nicely formatted email newsletters - is now completely gone and the platform is useless for our needs.
  • The reporting tools are awful and poorly configured. Querying on groups of people is inconsistent and inaccurate. There is no segmentation feature that I found that was actually effective.
Kimberly Kupferman | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Agile CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$0 for 10 users

Agile CRM Editions & Modules

Edition
FreeFree1
Starter8.992
Regular29.992
Enterprise47.992
  1. for 10 users
  2. *per user per month
Additional Pricing Details
*pricing for 2 year plan.

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Steven Davis | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Agile CRM

Agile CRM 4.7
Based on 11 answers
Until the email issues are resolved I cannot recommend agile for any function. The email delivery rate has halved in the last six months and halved again in the last two with no resolution in sight. The customer service discussions start from zero information anytime suggesting agile are not writing notes or using a ticketing system to track customers' complaints. This results in our staff having to send emails manually and defeating the purpose of the system.
Anonymous | TrustRadius Reviewer

Reliability and Availability

17hats

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 2 answers
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Steven Davis | TrustRadius Reviewer

Performance

17hats

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 2 answers
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Steven Davis | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Agile CRM

Agile CRM 3.6
Based on 13 answers
The technical support of this software I liked a lot because whenever we need help to solve any problem or even to answer any questions about the software, Agile CRM's support was quick and efficient and guided us on the best solution to solve the problem. I admire and respect that a lot.
João Mauricio | TrustRadius Reviewer

Online Training

17hats

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Steven Davis | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 3 answers
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Steven Davis | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Agile CRM

It was able to do most of the functions needed but was the most cost-effective to get us started. If you are a new company and looking to get started with a CRM start here for a year or two and when you have the money you can pay for one of the bigger players. This platform will give you all you need to be successful. We have been using it for 2 years and we profited more each year.
Max Safier | TrustRadius Reviewer

Scalability

17hats

No score
No answers yet
No answers on this topic

Agile CRM

Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Steven Davis | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Agile CRM

  • It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Colin Butler | TrustRadius Reviewer

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