7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
124 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.5 out of 100
Based on 124 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
Sales Force Automation
9.5
17hats
95%

6.0
Agile CRM
60%
17hats ranks higher in 6/9 features
17hats ranks higher in 6/9 features
Customer data management / contact management
9.9
99%
2 Ratings

5.8
58%
20 Ratings
Workflow management
9.9
99%
2 Ratings

6.3
63%
17 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

4.4
44%
19 Ratings
Contract management
10.0
100%
2 Ratings

7.3
73%
12 Ratings
Quote & order management
10.0
100%
1 Rating

6.1
61%
13 Ratings
Interaction tracking
8.0
80%
1 Rating

5.8
58%
19 Ratings
Territory management
N/A
0 Ratings

5.7
57%
12 Ratings
Opportunity management
N/A
0 Ratings

5.7
57%
17 Ratings
Channel / partner relationship management
N/A
0 Ratings

7.3
73%
10 Ratings
Customer Service & Support
8.0
17hats
80%

5.1
Agile CRM
51%
Agile CRM ranks higher in 2/3 features
Agile CRM ranks higher in 2/3 features
Case management
8.0
80%
1 Rating

5.1
51%
15 Ratings
Call center management
N/A
0 Ratings

5.1
51%
15 Ratings
Help desk management
N/A
0 Ratings

5.0
50%
17 Ratings
Marketing Automation
8.0
17hats
80%

5.2
Agile CRM
52%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Lead management
8.0
80%
1 Rating

6.4
64%
19 Ratings
Email marketing
N/A
0 Ratings

4.1
41%
20 Ratings
CRM Project Management
9.5
17hats
95%

5.9
Agile CRM
59%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

6.2
62%
16 Ratings
Billing and invoicing management
10.0
100%
2 Ratings

5.4
54%
11 Ratings
Reporting
N/A
0 Ratings

6.0
60%
18 Ratings
Customization
9.9
17hats
99%

6.4
Agile CRM
64%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.9
99%
2 Ratings

6.0
60%
20 Ratings
Custom objects
10.0
100%
1 Rating

6.5
65%
14 Ratings
Scripting environment
N/A
0 Ratings

5.9
59%
10 Ratings
API for custom integration
N/A
0 Ratings

7.2
72%
12 Ratings
Security
9.5
17hats
95%

6.9
Agile CRM
69%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating

6.9
69%
16 Ratings
Role-based user permissions
9.0
90%
1 Rating

6.9
69%
17 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%

6.6
Agile CRM
66%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Marketing automation
8.0
80%
1 Rating

6.6
66%
15 Ratings
Compensation management
N/A
0 Ratings

6.7
67%
10 Ratings
Platform
8.0
17hats
80%

6.7
Agile CRM
67%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

6.7
67%
15 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

5.1
Agile CRM
51%
Agile CRM ranks higher in 3/3 features
Agile CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

5.5
55%
15 Ratings
Pipeline visualization
N/A
0 Ratings

5.4
54%
17 Ratings
Customizable reports
N/A
0 Ratings

4.4
44%
18 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A

6.2
Agile CRM
62%
Agile CRM ranks higher in 2/2 features
Agile CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

6.2
62%
13 Ratings
Social engagement
N/A
0 Ratings

6.2
62%
13 Ratings
Attribute Ratings
- 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

3.7
Agile CRM
37%
21 Ratings
Likelihood to Renew
17hats
N/A
0 Ratings

10.0
Agile CRM
100%
2 Ratings
Usability
9.0
17hats
90%
1 Rating

4.7
Agile CRM
47%
11 Ratings
Availability
17hats
N/A
0 Ratings

10.0
Agile CRM
100%
2 Ratings
Performance
17hats
N/A
0 Ratings

10.0
Agile CRM
100%
2 Ratings
Support Rating
8.0
17hats
80%
3 Ratings

3.6
Agile CRM
36%
13 Ratings
Online Training
17hats
N/A
0 Ratings

10.0
Agile CRM
100%
1 Rating
Implementation Rating
17hats
N/A
0 Ratings

10.0
Agile CRM
100%
3 Ratings
Product Scalability
17hats
N/A
0 Ratings

10.0
Agile CRM
100%
1 Rating
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Agile CRM
Agile CRM is well suited if an existing customer business process is defined or drafted thoroughly. Agile allowed automating workflows and marketing to improve lead management and suppress tedious tasks so users can focus on more important matters. However, Agile CRM costs can increase significantly if you want additional features and customizations. If you know what you're doing with CRMs and marketing automation or customer contracts and management then AgileCRM is worth a try.

Verified User
Professional in Information Technology
Investment Management Company, 1001-5000 employeesPros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Agile CRM
- Tracking new prospects and adding them in right funnel helping a lot for sales and support team to streamline the process.
- Easy third party integration with Google Apps and Microsoft exchange.
- Email reporting works smoothly to track CTR open rate, Growth Reports.
- Easy to configure for the all the departments across the organization.
- Amazing customer support experience to all the end-users and prospects.

Verified User
C-Level Executive in Customer Service
Information Services Company, 11-50 employeesCons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Agile CRM
- The email template building tool is inflexible although it is simple to use and looks nice if you can work within its parameters.
- Customer Support is not committed to finding answers and providing the best solutions. Many times each support person has a different answer or fixing a bug will take up to 2 weeks to address. They do not seem to understand that they are an online marketing platform that requires solutions within hours (or maybe days) and not weeks.
- At some point in mid-2021, the process for sending out emails to 10s of thousands of contacts stopped functioning as simply and effectively as it had in the past. My staff (which I use as test cases) was no longer receiving emails, even though it showed in the system that they had received it (and no, it wasn't in spam). The bandaids that they provided me would work for one or two mailings and then stop working again. I was regularly trying to get customer support to find my answers but they were never able to solve my problem. The basic functionality that I appreciated - sending out nicely formatted email newsletters - is now completely gone and the platform is useless for our needs.
- The reporting tools are awful and poorly configured. Querying on groups of people is inconsistent and inaccurate. There is no segmentation feature that I found that was actually effective.
Head of Investor Relations
Fifth EraVenture Capital & Private Equity, 1-10 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Agile CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0 for 10 users
Agile CRM Editions & Modules
Edition
Free | Free1 |
---|---|
Starter | 8.992 |
Regular | 29.992 |
Enterprise | 47.992 |
- for 10 users
- *per user per month
Additional Pricing Details
*pricing for 2 year plan.Likelihood to Renew
17hats
No score
No answers yet
No answers on this topic
Agile CRM
Agile CRM 10.0
Based on 2 answers
There was a little bit of a learning curve and some bumps along the way to managing this platform, but AgileCRM appears to be responsive to any challenges that arise, which I consider to be of vital importance.
Founder and Managing Director
Global Education and Career Development Abroad (GlobalEd)Education Management, 1-10 employees
Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Agile CRM
Agile CRM 4.7
Based on 11 answers
Until the email issues are resolved I cannot recommend agile for any function. The email delivery rate has halved in the last six months and halved again in the last two with no resolution in sight. The customer service discussions start from zero information anytime suggesting agile are not writing notes or using a ticketing system to track customers' complaints. This results in our staff having to send emails manually and defeating the purpose of the system.

Verified User
C-Level Executive in Corporate
Financial Services Company, 11-50 employeesReliability and Availability
17hats
No score
No answers yet
No answers on this topic
Agile CRM
Agile CRM 10.0
Based on 2 answers
The training sessions are very helpful, because you have specialist that is available to answer any questions, guide you and coach you on how to dominate a certain feature of the platform. That being said,Whenever I have an issue that needs to be resolved, I can send email or call a support line. I usually use the support line.
Founder and Managing Director
Global Education and Career Development Abroad (GlobalEd)Education Management, 1-10 employees
Performance
17hats
No score
No answers yet
No answers on this topic
Agile CRM
Agile CRM 10.0
Based on 2 answers
The performance of AgileCRM has been acceptable to date. I'm pleased with the ability to modify leads in the system and search for them and add groups to campaigns.
Founder and Managing Director
Global Education and Career Development Abroad (GlobalEd)Education Management, 1-10 employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Agile CRM
Agile CRM 3.6
Based on 13 answers
The technical support of this software I liked a lot because whenever we need help to solve any problem or even to answer any questions about the software, Agile CRM's support was quick and efficient and guided us on the best solution to solve the problem. I admire and respect that a lot.
IT-Support
Grupo BoticárioCosmetics, 5001-10,000 employees
Online Training
17hats
No score
No answers yet
No answers on this topic
Agile CRM
Agile CRM 10.0
Based on 1 answer
Each section of the AgileCRM platform has an instructional video that describes in detail all of the features of that section. I found this to be very instructional way to learn about each section. Whenever I had more questions, I could always schedule a conference call with a tutor..
Founder and Managing Director
Global Education and Career Development Abroad (GlobalEd)Education Management, 1-10 employees
Implementation Rating
17hats
No score
No answers yet
No answers on this topic
Agile CRM
Agile CRM 10.0
Based on 3 answers
Once I get everything set up, everything started to flow and I can see the major benefit of this platform to my business
Founder and Managing Director
Global Education and Career Development Abroad (GlobalEd)Education Management, 1-10 employees
Alternatives Considered
17hats
No answers on this topic
Agile CRM
It was able to do most of the functions needed but was the most cost-effective to get us started. If you are a new company and looking to get started with a CRM start here for a year or two and when you have the money you can pay for one of the bigger players. This platform will give you all you need to be successful. We have been using it for 2 years and we profited more each year.
Contact Center Solutions Engineer
VesuvITas Contact Center Solutions GroupInformation Technology & Services, 11-50 employees
Scalability
17hats
No score
No answers yet
No answers on this topic
Agile CRM
Agile CRM 10.0
Based on 1 answer
This products Starts with a free Limited version. You can upgradeTo an affordable paid version with minimal features. There's also an enterprise version which is what I have. It's much more expensive, however it allows me to access the full range of features available.
Founder and Managing Director
Global Education and Career Development Abroad (GlobalEd)Education Management, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Agile CRM
- It may be me but I spent a disproportionate amount of time figuring out how to derive more ROI from Agile CRM. The functionality and facilities were there but I eventually gave up as it was taking too much time and attention.
Snr Account Manager
Prospect Creative MarketingMarketing and Advertising, 1-10 employees