17hats vs. Amdocs CES

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Amdocs CES
Score 9.3 out of 10
N/A
N/AN/A
Pricing
17hatsAmdocs CES
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsAmdocs CES
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
17hatsAmdocs CES
Top Pros
Top Cons
Features
17hatsAmdocs CES
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Amdocs CES
8.1
1 Ratings
5% above category average
Customer data management / contact management10.02 Ratings10.01 Ratings
Workflow management10.02 Ratings3.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings10.01 Ratings
Contract management10.02 Ratings10.01 Ratings
Quote & order management10.01 Ratings8.01 Ratings
Interaction tracking8.01 Ratings8.01 Ratings
Territory management00 Ratings7.01 Ratings
Opportunity management00 Ratings7.01 Ratings
Channel / partner relationship management00 Ratings10.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
7% above category average
Amdocs CES
7.5
1 Ratings
1% above category average
Case management8.01 Ratings10.01 Ratings
Help desk management00 Ratings5.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Amdocs CES
10.0
1 Ratings
28% above category average
Lead management8.01 Ratings10.01 Ratings
Email marketing00 Ratings10.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
23% above category average
Amdocs CES
7.0
1 Ratings
8% below category average
Task management9.01 Ratings7.01 Ratings
Billing and invoicing management10.02 Ratings7.01 Ratings
Reporting00 Ratings7.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Amdocs CES
7.0
1 Ratings
8% below category average
Custom fields9.92 Ratings6.01 Ratings
Custom objects10.01 Ratings6.01 Ratings
Scripting environment00 Ratings6.01 Ratings
API for custom integration00 Ratings10.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
14% above category average
Amdocs CES
9.0
1 Ratings
8% above category average
Single sign-on capability10.01 Ratings9.01 Ratings
Role-based user permissions9.01 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Amdocs CES
6.5
1 Ratings
9% below category average
Marketing automation8.01 Ratings6.01 Ratings
Compensation management00 Ratings7.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
7% above category average
Amdocs CES
10.0
1 Ratings
29% above category average
Mobile access8.01 Ratings10.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Amdocs CES
9.3
1 Ratings
20% above category average
Forecasting00 Ratings10.01 Ratings
Pipeline visualization00 Ratings10.01 Ratings
Customizable reports00 Ratings8.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
Amdocs CES
10.0
1 Ratings
32% above category average
Social data00 Ratings10.01 Ratings
Social engagement00 Ratings10.01 Ratings
Best Alternatives
17hatsAmdocs CES
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsAmdocs CES
Likelihood to Recommend
10.0
(2 ratings)
8.0
(1 ratings)
Usability
9.0
(1 ratings)
8.0
(1 ratings)
Support Rating
8.0
(2 ratings)
5.0
(1 ratings)
User Testimonials
17hatsAmdocs CES
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Amdocs
Amdocs CES is well suited for organizations looking for robust and highly integrated CES tools, I would definitely recommend it for medium or large sized enterprises. Is less appropiate for small business that do not have a skilled team in place to operate it and doing maintenance.
Read full review
Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
Amdocs
  • Modern User Interface
  • Improved User Experience and Intuitiveness
  • Highly scalable plattform
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
Amdocs
  • Is a very robust service, but it could be more economically accessible
  • It could have more features powered by AI, Auto-Typing, etc for data input into the platform
  • Could improve Amdocs delivery center
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
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Amdocs
The most robust tool available on market, highly intuitive, scalable. But the process to start operations and customization is quite hard/complicated.
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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Amdocs
Support is centralized in Israel, sometimes the time when we get answers are considered delayed compared with the price you are paying.
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Alternatives Considered
17hats
No answers on this topic
Amdocs
Amdocs CES is more robust, scalable and powerful. Although the project delivery method and high customizations / development to reach the final problemas are points of attention
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
Amdocs
  • It has empowered our organization to handle our customer requests without services interruption.
  • The customization required to put the service operational, at the beginning, delayed some processes.
  • Amdocs CES has helped driving innovation and aligns with our digital transformation objectives.
Read full review
ScreenShots