What users are saying about
7 Ratings
7 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Platform
  • Apptivo ranks higher in 3 feature sets: Customer Service & Support, Marketing Automation, Security

Sales Force Automation

9.5

17hats

95%
7.8

Apptivo

78%
Apptivo ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
10.0
100%
4 Ratings

Workflow management

9.9
99%
2 Ratings
6.8
68%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.5
95%
4 Ratings

Contract management

10.0
100%
2 Ratings
10.0
100%
2 Ratings

Quote & order management

10.0
100%
1 Rating
8.4
84%
3 Ratings

Interaction tracking

8.0
80%
1 Rating
1.8
18%
1 Rating

Territory management

N/A
0 Ratings
4.5
45%
1 Rating

Opportunity management

N/A
0 Ratings
10.0
100%
3 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.5
95%
3 Ratings

Customer Service & Support

8.0

17hats

80%
9.8

Apptivo

98%
Apptivo ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
9.5
95%
4 Ratings

Call center management

N/A
0 Ratings
10.0
100%
2 Ratings

Help desk management

N/A
0 Ratings
10.0
100%
3 Ratings

Marketing Automation

8.0

17hats

80%
10.0

Apptivo

100%
Apptivo ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
10.0
100%
3 Ratings

Email marketing

N/A
0 Ratings
10.0
100%
3 Ratings

CRM Project Management

9.5

17hats

95%
9.3

Apptivo

93%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
9.0
90%
4 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
9.5
95%
3 Ratings

Reporting

N/A
0 Ratings
9.5
95%
4 Ratings

Customization

9.9

17hats

99%
8.3

Apptivo

83%
17hats ranks higher in 2/3 features

Custom fields

9.9
99%
2 Ratings
7.4
74%
3 Ratings

Custom objects

10.0
100%
1 Rating
7.9
79%
3 Ratings

API for custom integration

N/A
0 Ratings
9.5
95%
2 Ratings

Security

9.5

17hats

95%
10.0

Apptivo

100%
Apptivo ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
10.0
100%
4 Ratings

Role-based user permissions

9.0
90%
1 Rating
10.0
100%
4 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

Apptivo

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%
7.5

Apptivo

75%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.5
75%
4 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
10.0

Apptivo

100%
Apptivo ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
10.0
100%
2 Ratings

Pipeline visualization

N/A
0 Ratings
10.0
100%
2 Ratings

Customizable reports

N/A
0 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • Apptivo is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
10.0

Apptivo

100%
4 Ratings

Usability

9.0

17hats

90%
1 Rating
9.5

Apptivo

95%
3 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
9.5

Apptivo

95%
2 Ratings

Implementation Rating

17hats

N/A
0 Ratings
3.6

Apptivo

36%
2 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Apptivo

I would absolutely recommend Apptivo! We have used Apptivo for years, and we wouldn't consider another platform to keep all of our contacts together in one place. It's easy to export certain lists for certain mailings and to add/remove new contacts and move things around as needed over time. There's freedom to adding new contacts and the pricing is phenomenal
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Apptivo

  • Built in support for new users.
  • Basic crm works...just dont expect it do anything well beyond the basic.
  • Price.
  • Google Apps integration is better than a lot of the competition who charge and anwful lot more.
  • They are open to and try adapt quickly based on customer feedback.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Apptivo

  • Dashboard and interface subsections are a bit clunky re: functionality.
  • Built-in email client isn't always a feasible option for efficiency (signatures are different, contacts don't always update accordingly).
  • Consistency and integration between apps is not always optimal.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0 Per User per Month

Apptivo Editions & Modules

Edition
StarterFree1
Premium$101
Ultimate$251
EnterpriseN/A
  1. Per User per Month
  2. none
Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Apptivo

Apptivo 9.5
Based on 3 answers
Without a doubt, the best thing about Apptivo is that it has become a perfect internal and external communication platform. This platform will allow you to know who is taking care of certain tasks with clients and control all projects with your clients. With very affordable plans for your pocket, it has a free version for up to 3 users. It far surpasses quite a few CRMs in the same category. Apptivo CRM allows you to customize many details and work with it does not consume time or resources. You are faced with a very comfortable software to use, simple and well designed.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Apptivo

Apptivo 9.5
Based on 2 answers
Apptivo is always quick to respond whenever we have had a problem over out time of using the program. The customer service reps are always very polite and professional in their responses and are very knowledgeable! I have never gone to them with a problem that they don't do everything in their power to help solve, and most times they have (abbreviating states is the only issue we weren't able to solve).
Anonymous | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Apptivo

Apptivo 3.6
Based on 2 answers
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Apptivo

The price was right for what we needed to use Apptivo for (the CRM and the contact management/project management models). And, we needed something basic and easy to implement so we could get up and running with little down time. The other systems we evaluated didn't seem to have the exact pricing and features/functionality we were looking for so we made the determination that Apptivo would be the best fit.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Apptivo

  • It allows me to get a vision of what is happening with the business
  • control sales, marketing and customer service processes from a single point
  • facilitates administrative tasks
Anonymous | TrustRadius Reviewer

Screenshots

Add comparison