What users are saying about
1 Ratings
4 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Apptivo

(UPDATE: Please note that my review was for the Version 5 of their apps. They have recently updated 2 of their main apps to V6 which show a lot of improvements. The sad thing however is that many of their 40+ apps never even made to V5 let alone V6. V5 to V6 has taken over a year and only the core apps are getting attention.)

As it stands Apptivo is only useful for one person or sole trader type entities. If your business wants to use all the apps and works internationally then Apptivo will create headaches and frustration rather than increasing productivity. They may solve many of the 100+ items we provided them with free of charge in an upcoming release, but we left with a bad taste in our mouth. Countless hours lost in our business while we acted as bug finders for Apptivo while paying for the product.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Apptivo
4.7
Customer data management / contact management
17hats
9.0
Apptivo
8.7
Workflow management
17hats
9.0
Apptivo
6.8
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Apptivo
6.0
Contract management
17hats
10.0
Apptivo
Quote & order management
17hats
10.0
Apptivo
1.0
Interaction tracking
17hats
8.0
Apptivo
1.8
Territory management
17hats
Apptivo
4.5
Opportunity management
17hats
Apptivo
4.5
Channel / partner relationship management
17hats
Apptivo
4.5

Customer Service & Support

17hats
8.0
Apptivo
5.7
Case management
17hats
8.0
Apptivo
7.7
Help desk management
17hats
Apptivo
3.6

Marketing Automation

17hats
8.0
Apptivo
4.5
Lead management
17hats
8.0
Apptivo
4.5
Email marketing
17hats
Apptivo
4.5

CRM Project Management

17hats
9.5
Apptivo
7.3
Task management
17hats
9.0
Apptivo
8.7
Billing and invoicing management
17hats
10.0
Apptivo
4.5
Reporting
17hats
Apptivo
8.7

Customization

17hats
8.0
Apptivo
6.4
Custom fields
17hats
8.0
Apptivo
6.4
Custom objects
17hats
Apptivo
6.4

Security

17hats
9.5
Apptivo
9.8
Single sign-on capability
17hats
10.0
Apptivo
9.9
Role-based user permissions
17hats
9.0
Apptivo
9.7

Integrations with 3rd-party Software

17hats
8.0
Apptivo
Marketing automation
17hats
8.0
Apptivo

Platform

17hats
8.0
Apptivo
9.7
Mobile access
17hats
8.0
Apptivo
9.7

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Apptivo

  • Good for streamlining project management on projects over a long life cycle.
  • Helpful in keeping contacts up to date and relevant.
  • Streamlines processes across the organization where there are many departments.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Apptivo

  • Homescreen claims to be the center of the application however the sub sections are mostly flawed or do not function as one would expect.
  • The built in email client kinda works but depending on which section of the app you are in the default font will be different from your signature. Also you cannot add a cell phone to staff signatures. I asked about this for months. It was never fixed. When will CRM companies learn that email is STILL the center of many business. It is unacceptable to have different fonts in the same mail and signatures that change from client to client.
  • They frequently messed up our contact data.
  • Multi currency exists on invoices but not on other apps.
  • Fragmentation with their apps....some apps are still on version 3 some on 4 and some on version 5. This means you are forced to deal with 2 or more different user interfaces within the same app.
  • No consistency between the apps.
  • Often there is little or no integration between the apps inside Apptivo.
Anonymous | TrustRadius Reviewer

Usability

17hats

No score
No answers yet
No answers on this topic

Apptivo

Apptivo 2.7
Based on 1 answer
Our uses kept running into bugs that stopped them from doing simple things like creating a contact or selecting an item from a custom drop list which is required to save the contact or item. This of course is after time was spent filling out all the previous data which gets lost when you cannot complete the form. This is just one example of many.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Apptivo

No score
No answers yet
No answers on this topic

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Apptivo

Apptivo 3.6
Based on 1 answer
If you are starting a business and want a free app or nearly free app that can grow with you....then apptivo could be for you. However if you grow faster than them then you will be quickly seeking alternatives
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Apptivo

The price was right for what we needed to use Apptivo for (the CRM and the contact management/project management models). And, we needed something basic and easy to implement so we could get up and running with little down time. The other systems we evaluated didn't seem to have the exact pricing and features/functionality we were looking for so we made the determination that Apptivo would be the best fit.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Apptivo

  • Helped us increase time to completion of projects.
  • Allowed us to execute on customer service and response times.
  • Elevated our department's visibility within the organization for a more streamlined workflow.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

Apptivo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Apptivo Editions & Modules

Edition
StarterFree1
Premium$101
Ultimate$251
EnterpriseN/A
  1. Per User per Month
Additional Pricing Details

Rating Summary

Add comparison