What users are saying about
17hats vs Aptean CRM
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 8 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
- Aptean CRM ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform
Sales Force Automation
9.5
17hats
95%

9.2
Aptean CRM
92%
Aptean CRM ranks higher in 7/9 features
Aptean CRM ranks higher in 7/9 features
Customer data management / contact management
9.9
99%
2 Ratings

10.0
100%
2 Ratings
Workflow management
9.9
99%
2 Ratings

9.0
90%
2 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

9.0
90%
2 Ratings
Contract management
10.0
100%
2 Ratings

10.0
100%
2 Ratings
Quote & order management
10.0
100%
1 Rating

9.0
90%
2 Ratings
Interaction tracking
8.0
80%
1 Rating

9.0
90%
2 Ratings
Territory management
N/A
0 Ratings

9.0
90%
2 Ratings
Opportunity management
N/A
0 Ratings

9.0
90%
2 Ratings
Channel / partner relationship management
N/A
0 Ratings

9.0
90%
2 Ratings
Customer Service & Support
8.0
17hats
80%

9.7
Aptean CRM
97%
Aptean CRM ranks higher in 3/3 features
Aptean CRM ranks higher in 3/3 features
Case management
8.0
80%
1 Rating

9.0
90%
2 Ratings
Call center management
N/A
0 Ratings

10.0
100%
2 Ratings
Help desk management
N/A
0 Ratings

10.0
100%
1 Rating
Marketing Automation
8.0
17hats
80%

9.5
Aptean CRM
95%
Aptean CRM ranks higher in 2/2 features
Aptean CRM ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating

10.0
100%
2 Ratings
Email marketing
N/A
0 Ratings

9.0
90%
2 Ratings
CRM Project Management
9.5
17hats
95%

9.0
Aptean CRM
90%
Aptean CRM ranks higher in 2/3 features
Aptean CRM ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

10.0
100%
2 Ratings
Billing and invoicing management
10.0
100%
2 Ratings

9.0
90%
2 Ratings
Reporting
N/A
0 Ratings

8.0
80%
2 Ratings
Customization
9.9
17hats
99%

9.0
Aptean CRM
90%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.9
99%
2 Ratings

9.0
90%
2 Ratings
Custom objects
10.0
100%
1 Rating

9.0
90%
2 Ratings
Scripting environment
N/A
0 Ratings

9.0
90%
1 Rating
API for custom integration
N/A
0 Ratings

9.0
90%
1 Rating
Security
9.5
17hats
95%

8.5
Aptean CRM
85%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating

9.0
90%
2 Ratings
Role-based user permissions
9.0
90%
1 Rating

8.0
80%
2 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%

9.5
Aptean CRM
95%
Aptean CRM ranks higher in 2/2 features
Aptean CRM ranks higher in 2/2 features
Marketing automation
8.0
80%
1 Rating

10.0
100%
1 Rating
Compensation management
N/A
0 Ratings

9.0
90%
1 Rating
Platform
8.0
17hats
80%

9.0
Aptean CRM
90%
Aptean CRM ranks higher in 1/1 features
Aptean CRM ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

9.0
90%
1 Rating
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

9.0
Aptean CRM
90%
Aptean CRM ranks higher in 3/3 features
Aptean CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

9.0
90%
2 Ratings
Pipeline visualization
N/A
0 Ratings

9.0
90%
2 Ratings
Customizable reports
N/A
0 Ratings

9.0
90%
2 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A

9.5
Aptean CRM
95%
Aptean CRM ranks higher in 2/2 features
Aptean CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

10.0
100%
1 Rating
Social engagement
N/A
0 Ratings

9.0
90%
1 Rating
Attribute Ratings
- 17hats is rated higher in 1 area: Likelihood to Recommend
- Aptean CRM is rated higher in 1 area: Support Rating
- 17hats and Aptean CRM are tied in 1 area: Usability
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

9.0
Aptean CRM
90%
2 Ratings
Usability
9.0
17hats
90%
1 Rating

9.0
Aptean CRM
90%
1 Rating
Support Rating
8.0
17hats
80%
3 Ratings

9.0
Aptean CRM
90%
1 Rating
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Aptean CRM
As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
Digital Marketing & eCommerce Manager
Grafton InternationalImport & Export, 51-200 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Aptean CRM
- Simple: it isn't too convoluted with too many features
- Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
- Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
IT Manager
Anderson Power ProductsElectrical/Electronic Manufacturing, 51-200 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Aptean CRM
- I was expecting some more flexibility in it.
- Its customer support is highly non-vigilant and should learn how to work responsibly.
Digital Marketing & eCommerce Manager
Grafton InternationalImport & Export, 51-200 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Aptean CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Aptean CRM Editions & Modules
—
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Aptean CRM
Aptean CRM 9.0
Based on 1 answer
Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
Digital Marketing & eCommerce Manager
Grafton InternationalImport & Export, 51-200 employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Aptean CRM
Aptean CRM 9.0
Based on 1 answer
Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
Digital Marketing & eCommerce Manager
Grafton InternationalImport & Export, 51-200 employees
Alternatives Considered
17hats
No answers on this topic
Aptean CRM
IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
IT Manager
Anderson Power ProductsElectrical/Electronic Manufacturing, 51-200 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Aptean CRM
- Improved interaction with customers for incident management.
- Greatly improved opportunity management.
- Lead management for marketing is improved and centralized.
IT Manager
Anderson Power ProductsElectrical/Electronic Manufacturing, 51-200 employees