17hats vs. Aptean CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Aptean CRM
Score 8.7 out of 10
N/A
CDC Software (CDC) and Consona Corporation (Consona), both enterprise application software (EAS) providers of on-premise and cloud technologies to form Aptean in 2012. Onyx supports more than 1,700 mid-market and enterprise customers in approximately 50 countries. While Onyx is largely known for its on-premise horizontal customer relationship management software suite, it also provides industry specific versions for the healthcare, financial services, professional services, contact center, high…N/A
Pricing
17hatsAptean CRM
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsAptean CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
17hatsAptean CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Aptean CRM
9.2
2 Ratings
18% above category average
Customer data management / contact management10.02 Ratings10.02 Ratings
Workflow management10.02 Ratings9.02 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings9.02 Ratings
Contract management10.02 Ratings10.02 Ratings
Quote & order management10.01 Ratings9.02 Ratings
Interaction tracking8.01 Ratings9.02 Ratings
Territory management00 Ratings9.02 Ratings
Opportunity management00 Ratings9.02 Ratings
Channel / partner relationship management00 Ratings9.02 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Aptean CRM
9.7
2 Ratings
26% above category average
Case management8.01 Ratings9.02 Ratings
Call center management00 Ratings10.02 Ratings
Help desk management00 Ratings10.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Aptean CRM
9.5
2 Ratings
23% above category average
Lead management8.01 Ratings10.02 Ratings
Email marketing00 Ratings9.02 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
Aptean CRM
9.0
2 Ratings
17% above category average
Task management9.01 Ratings10.02 Ratings
Billing and invoicing management10.02 Ratings9.02 Ratings
Reporting00 Ratings8.02 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Aptean CRM
9.0
2 Ratings
17% above category average
Custom fields9.92 Ratings9.02 Ratings
Custom objects10.01 Ratings9.02 Ratings
Scripting environment00 Ratings9.01 Ratings
API for custom integration00 Ratings9.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
Aptean CRM
8.5
2 Ratings
2% above category average
Single sign-on capability10.01 Ratings9.02 Ratings
Role-based user permissions9.01 Ratings8.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Aptean CRM
9.5
1 Ratings
28% above category average
Marketing automation8.01 Ratings10.01 Ratings
Compensation management00 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Aptean CRM
9.0
1 Ratings
18% above category average
Mobile access8.01 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Aptean CRM
9.0
2 Ratings
17% above category average
Forecasting00 Ratings9.02 Ratings
Pipeline visualization00 Ratings9.02 Ratings
Customizable reports00 Ratings9.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
Aptean CRM
9.5
1 Ratings
26% above category average
Social data00 Ratings10.01 Ratings
Social engagement00 Ratings9.01 Ratings
Best Alternatives
17hatsAptean CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsAptean CRM
Likelihood to Recommend
10.0
(2 ratings)
9.0
(2 ratings)
Usability
9.0
(1 ratings)
9.0
(1 ratings)
Support Rating
8.0
(2 ratings)
9.0
(1 ratings)
User Testimonials
17hatsAptean CRM
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Aptean
As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
Aptean
  • Simple: it isn't too convoluted with too many features
  • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
  • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
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Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
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Aptean
  • I was expecting some more flexibility in it.
  • Its customer support is highly non-vigilant and should learn how to work responsibly.
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Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
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Aptean
Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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Aptean
Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
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Alternatives Considered
17hats
No answers on this topic
Aptean
IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
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Aptean
  • Improved interaction with customers for incident management.
  • Greatly improved opportunity management.
  • Lead management for marketing is improved and centralized.
Read full review
ScreenShots