What users are saying about
7 Ratings
8 Ratings
7 Ratings
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Score 9.1 out of 100
8 Ratings
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Score 8.9 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • Aptean CRM ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
9.2

Aptean CRM

92%
Aptean CRM ranks higher in 7/9 features

Customer data management / contact management

9.9
99%
2 Ratings
10.0
100%
2 Ratings

Workflow management

9.9
99%
2 Ratings
9.0
90%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.0
90%
2 Ratings

Contract management

10.0
100%
2 Ratings
10.0
100%
2 Ratings

Quote & order management

10.0
100%
1 Rating
9.0
90%
2 Ratings

Interaction tracking

8.0
80%
1 Rating
9.0
90%
2 Ratings

Territory management

N/A
0 Ratings
9.0
90%
2 Ratings

Opportunity management

N/A
0 Ratings
9.0
90%
2 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.0
90%
2 Ratings

Customer Service & Support

8.0

17hats

80%
9.7

Aptean CRM

97%
Aptean CRM ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
9.0
90%
2 Ratings

Call center management

N/A
0 Ratings
10.0
100%
2 Ratings

Help desk management

N/A
0 Ratings
10.0
100%
1 Rating

Marketing Automation

8.0

17hats

80%
9.5

Aptean CRM

95%
Aptean CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
10.0
100%
2 Ratings

Email marketing

N/A
0 Ratings
9.0
90%
2 Ratings

CRM Project Management

9.5

17hats

95%
9.0

Aptean CRM

90%
Aptean CRM ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
10.0
100%
2 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
9.0
90%
2 Ratings

Reporting

N/A
0 Ratings
8.0
80%
2 Ratings

Customization

9.9

17hats

99%
9.0

Aptean CRM

90%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
9.0
90%
2 Ratings

Custom objects

10.0
100%
1 Rating
9.0
90%
2 Ratings

Scripting environment

N/A
0 Ratings
9.0
90%
1 Rating

API for custom integration

N/A
0 Ratings
9.0
90%
1 Rating

Security

9.5

17hats

95%
8.5

Aptean CRM

85%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
9.0
90%
2 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
2 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
9.5

Aptean CRM

95%
Aptean CRM ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
10.0
100%
1 Rating

Compensation management

N/A
0 Ratings
9.0
90%
1 Rating

Platform

8.0

17hats

80%
9.0

Aptean CRM

90%
Aptean CRM ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
9.0
90%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
9.0

Aptean CRM

90%
Aptean CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
9.0
90%
2 Ratings

Pipeline visualization

N/A
0 Ratings
9.0
90%
2 Ratings

Customizable reports

N/A
0 Ratings
9.0
90%
2 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
9.5

Aptean CRM

95%
Aptean CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
10.0
100%
1 Rating

Social engagement

N/A
0 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend
  • Aptean CRM is rated higher in 1 area: Support Rating
  • 17hats and Aptean CRM are tied in 1 area: Usability

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.0

Aptean CRM

90%
2 Ratings

Usability

9.0

17hats

90%
1 Rating
9.0

Aptean CRM

90%
1 Rating

Support Rating

8.0

17hats

80%
3 Ratings
9.0

Aptean CRM

90%
1 Rating

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Aptean CRM

As I am highly satisfied with the working of Apteama CRM I would like to recommend it to everyone with all sizes of the firm as it is ideal for firms from small to large ones. With its features, I can guarantee the best CRM solutions along with marketing automation. Although I am looking forward to it to offer more customizations.
Daniel Jhoseph | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Aptean CRM

  • Simple: it isn't too convoluted with too many features
  • Flexible: user-defined fields are able to be added to every segment of both opportunities and incidents
  • Dynamic: Integrates with the existing ERP system to pass customer and vendor data back and forth
Craig Cormier | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Aptean CRM

  • I was expecting some more flexibility in it.
  • Its customer support is highly non-vigilant and should learn how to work responsibly.
Daniel Jhoseph | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Aptean CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Aptean CRM Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Aptean CRM

Aptean CRM 9.0
Based on 1 answer
Its simple yet full-fledged interface is doing wonders in making our work time- effective. It is not just cost-effective but the marketing automation and sales force automation has proved very beneficial for us. By the grace of its reports, we can analyze intricacies.
Daniel Jhoseph | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Aptean CRM

Aptean CRM 9.0
Based on 1 answer
Apean CRM gives adaptability in working hours to timetables and they give client service all day, every day. This application has progressed highlights CRM, Distribution of the executives, announcing/investigation. Thing and Support are simple to utilize and easy to adjust subject to the business. Modify reports and structures we can associate with no issue.
Daniel Jhoseph | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Aptean CRM

IntuitiveERP included this CRM package with our license, so there was no extra cost to implement it. Salesforce is expensive so we felt that we could use this package to justify our need for CRM by implementing this package, and if it was improving our sales we could say that a larger package would give the ROI we expect.
Craig Cormier | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Aptean CRM

  • Improved interaction with customers for incident management.
  • Greatly improved opportunity management.
  • Lead management for marketing is improved and centralized.
Craig Cormier | TrustRadius Reviewer

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