17hats vs. Ardexus CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.3 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Ardexus CRM
Score 8.1 out of 10
N/A
Ardexus Customer Relationship Management (CRM) is built as a marketing, sales, service, and mobile CRM solution.N/A
Pricing
17hatsArdexus CRM
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsArdexus CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
17hatsArdexus CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Ardexus CRM
8.1
1 Ratings
5% above category average
Customer data management / contact management10.02 Ratings10.01 Ratings
Workflow management10.02 Ratings7.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings10.01 Ratings
Contract management10.02 Ratings00 Ratings
Quote & order management10.01 Ratings00 Ratings
Interaction tracking8.01 Ratings10.01 Ratings
Territory management00 Ratings7.01 Ratings
Opportunity management00 Ratings7.01 Ratings
Channel / partner relationship management00 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Ardexus CRM
9.0
1 Ratings
18% above category average
Case management8.01 Ratings9.01 Ratings
Call center management00 Ratings9.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
5% above category average
Ardexus CRM
8.5
1 Ratings
11% above category average
Lead management8.01 Ratings9.01 Ratings
Email marketing00 Ratings8.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
Ardexus CRM
-
Ratings
Task management9.01 Ratings00 Ratings
Billing and invoicing management10.02 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Ardexus CRM
10.0
1 Ratings
28% above category average
Custom fields9.92 Ratings10.01 Ratings
Custom objects10.01 Ratings10.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
Ardexus CRM
10.0
1 Ratings
18% above category average
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions9.01 Ratings10.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
9% above category average
Ardexus CRM
-
Ratings
Marketing automation8.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
8% above category average
Ardexus CRM
10.0
1 Ratings
30% above category average
Mobile access8.01 Ratings10.01 Ratings
Best Alternatives
17hatsArdexus CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsArdexus CRM
Likelihood to Recommend
10.0
(2 ratings)
8.0
(1 ratings)
Usability
9.0
(1 ratings)
9.0
(1 ratings)
Support Rating
8.0
(2 ratings)
8.0
(1 ratings)
User Testimonials
17hatsArdexus CRM
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Ardexus Inc.
It is well-suited for mid-sized companies. And the pricing is relatively better. I don't think it will work well well with companies handling bleeding-edge tech. But if u are looking for a typical CRM which does what it's supposed to do, then go for it. And it works well with your ERP software too.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
Ardexus Inc.
  • Integrates well with Lotus Notes
  • Integrates well with Outlook
  • Is IBM-based
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
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Ardexus Inc.
  • UI is very basic
  • NO themes options in web mode
  • NO Call option online
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Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
Ardexus Inc.
Firstly, it's relatively cheaper than the other products in this segment but offers more features. For mid-Sized companies, this CRM is the best choice. If the company is already using Lotus Notes, the integration becomes easier. And finally, this is IBM-based.
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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Ardexus Inc.
Actually, I never had to use support during all this time.
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Alternatives Considered
17hats
No answers on this topic
Ardexus Inc.
Oracle CRM on-demand is better for a huge company; it doesn't offer the level of customization this CRM offers. It provides less scope for 3rd party integrations. The analytics are far better with Ardexus CRM. Oracle CRM has not changed in 10 years, whereas Ardexus CRM gets constant Updates.
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
Ardexus Inc.
  • Increased per person productivity
  • Saves time when compared to doing it manually
  • It makes data easily retrievable
Read full review
ScreenShots