17hats vs. Aurea CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.3 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Aurea CRM
Score 7.0 out of 10
N/A
Aurea CRM is a comprehensive customer relationship management solution that is designed to enable companies to drive customer engagement tools deep into their sales organization. The vendor says with end-to-end capabilities for sales and marketing, this solution provides a one-stop-shop that delivers a compact overview of team activities, sales pipelines, and key performance indicators so companies can set priorities and make informed decisions. The vendor’s value proposition is that the…N/A
Pricing
17hatsAurea CRM
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsAurea CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
17hatsAurea CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Aurea CRM
8.6
1 Ratings
11% above category average
Customer data management / contact management10.02 Ratings9.01 Ratings
Workflow management10.02 Ratings8.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings00 Ratings
Contract management10.02 Ratings00 Ratings
Quote & order management10.01 Ratings8.01 Ratings
Interaction tracking8.01 Ratings9.01 Ratings
Territory management00 Ratings8.01 Ratings
Opportunity management00 Ratings9.01 Ratings
Channel / partner relationship management00 Ratings9.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Aurea CRM
-
Ratings
Case management8.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Aurea CRM
7.0
1 Ratings
8% below category average
Lead management8.01 Ratings7.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
Aurea CRM
8.5
1 Ratings
11% above category average
Task management9.01 Ratings8.01 Ratings
Billing and invoicing management10.02 Ratings00 Ratings
Reporting00 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Aurea CRM
8.5
1 Ratings
12% above category average
Custom fields9.92 Ratings8.01 Ratings
Custom objects10.01 Ratings9.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
Aurea CRM
-
Ratings
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions9.01 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Aurea CRM
-
Ratings
Marketing automation8.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Aurea CRM
1.0
1 Ratings
153% below category average
Mobile access8.01 Ratings1.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Aurea CRM
6.3
1 Ratings
19% below category average
Forecasting00 Ratings6.01 Ratings
Pipeline visualization00 Ratings4.01 Ratings
Customizable reports00 Ratings9.01 Ratings
Best Alternatives
17hatsAurea CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsAurea CRM
Likelihood to Recommend
10.0
(2 ratings)
7.0
(1 ratings)
Usability
9.0
(1 ratings)
7.0
(1 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
17hatsAurea CRM
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Aurea
I have prepared deeply detailed customised queries to prepare detailed customer reports including markets, segments, classifications and potentials to present to our company management which have been highly appreciated. So, it was well suited in that case. Since I'm traveling a lot for customer visit activities, I frequently need to use it as mobile but it's slightly nightmarish to use its unfriendly search function as well as very slow loading speeds. So, it's less appropriate in that case.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
Aurea
  • customised and detailed query preparation
  • offer creation
  • creation of detailed activity reports
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Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
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Aurea
  • slightly complex user interface and menu items
  • very slow loading speeds particularly for mobile smartphone use
  • missing information for current or next steps of the menu while typing or entering something
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
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Aurea
Since it's providing useful features, I like to use Aurea CRM on my company PC at the office for my daily activities. However, we are in highly digital age via mobile devices particularly smart phones and we need to use softwares even in mobility which is highly weak feature of Aurea CRM and needs to be improved as soon as possible.
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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Aurea
I'm not getting in touch directly with Aurea CRM support team member because they have trained our company's IT team members that are in direct contact with Aurea CRM support channel. As far as I know, the overall support for Aurea CRM is quite good and highly prompt in a professional way.
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Alternatives Considered
17hats
No answers on this topic
Aurea
I didn't select Aurea CRM myself. Since our company is global, our headquarter has selected Aurea CRM after certain years of old Oracle based Crm use. As far as I know the old one was having some weaknesses about reporting, analysing via queries, lack of marketing activies etc. That's why our top management has selected Aurea CRM for a better solution which I highly agree with it except terrible mobile use.
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
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Aurea
  • positive impact for efficiency of indoor sales activies
  • positive impact for better report preparation
  • negative impact for mobile use
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ScreenShots

Aurea CRM Screenshots

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