What users are saying about
8 Ratings
14 Ratings
8 Ratings
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Score 8.8 out of 100
14 Ratings
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Score 9.4 out of 100

Feature Set Ratings

  • 17hats ranks higher in 1 feature set: Customization
  • BIGContacts ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
9.6

BIGContacts

96%
BIGContacts ranks higher in 5/9 features

Customer data management / contact management

10.0
100%
2 Ratings
9.9
99%
7 Ratings

Workflow management

10.0
100%
2 Ratings
9.4
94%
7 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.6
96%
7 Ratings

Contract management

10.0
100%
2 Ratings
9.7
97%
7 Ratings

Quote & order management

10.0
100%
1 Rating
9.7
97%
6 Ratings

Interaction tracking

8.0
80%
1 Rating
9.6
96%
5 Ratings

Territory management

N/A
0 Ratings
9.5
95%
6 Ratings

Opportunity management

N/A
0 Ratings
9.6
96%
7 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.8
98%
5 Ratings

Customer Service & Support

8.0

17hats

80%
9.7

BIGContacts

97%
BIGContacts ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
9.8
98%
6 Ratings

Call center management

N/A
0 Ratings
9.5
95%
6 Ratings

Help desk management

N/A
0 Ratings
9.8
98%
6 Ratings

Marketing Automation

8.0

17hats

80%
9.5

BIGContacts

95%
BIGContacts ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
9.7
97%
6 Ratings

Email marketing

N/A
0 Ratings
9.3
93%
6 Ratings

CRM Project Management

9.5

17hats

95%
9.8

BIGContacts

98%
BIGContacts ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
10.0
100%
6 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
9.7
97%
6 Ratings

Reporting

N/A
0 Ratings
9.8
98%
6 Ratings

Customization

10.0

17hats

100%
9.4

BIGContacts

94%
BIGContacts ranks higher in 3/4 features

Custom fields

9.9
99%
2 Ratings
10.0
100%
4 Ratings

Custom objects

10.0
100%
1 Rating
9.5
95%
4 Ratings

Scripting environment

N/A
0 Ratings
9.2
92%
4 Ratings

API for custom integration

N/A
0 Ratings
9.0
90%
4 Ratings

Security

9.5

17hats

95%
9.8

BIGContacts

98%
17hats ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
9.7
97%
3 Ratings

Role-based user permissions

9.0
90%
1 Rating
10.0
100%
3 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
9.3

BIGContacts

93%
BIGContacts ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
9.0
90%
3 Ratings

Compensation management

N/A
0 Ratings
9.7
97%
3 Ratings

Platform

8.0

17hats

80%
9.7

BIGContacts

97%
BIGContacts ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
9.7
97%
3 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
9.7

BIGContacts

97%
BIGContacts ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
9.5
95%
4 Ratings

Pipeline visualization

N/A
0 Ratings
9.7
97%
4 Ratings

Customizable reports

N/A
0 Ratings
9.7
97%
4 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
9.7

BIGContacts

97%
BIGContacts ranks higher in 2/2 features

Social data

N/A
0 Ratings
9.7
97%
3 Ratings

Social engagement

N/A
0 Ratings
9.7
97%
3 Ratings

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend
  • BIGContacts is rated higher in 2 areas: Usability, Support Rating

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
9.7

BIGContacts

97%
10 Ratings

Usability

9.0

17hats

90%
1 Rating
9.5

BIGContacts

95%
9 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
9.5

BIGContacts

95%
9 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

BIGContacts

BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

BIGContacts

  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

BIGContacts

  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

BIGContacts

Starting Price

Editions & Modules

BIGContacts editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    17hats

    It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
    Read full review

    BIGContacts

    BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
    Read full review

    Support Rating

    17hats

    It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
    Read full review

    BIGContacts

    . By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
    Read full review

    Alternatives Considered

    17hats

    No answers on this topic

    BIGContacts

    As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
    Read full review

    Return on Investment

    17hats

    • ROI - Saves me time on creating invoices and questionnaires.
    Read full review

    BIGContacts

    • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
    Read full review

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