17hats vs. BIGContacts

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
BIGContacts
Score 9.6 out of 10
N/A
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
$9.99
per month per user
Pricing
17hatsBIGContacts
Editions & Modules
Starting Price
$45.00
per month
Business Plan
$9.99
per month per user
Offerings
Pricing Offerings
17hatsBIGContacts
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
17hatsBIGContacts
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
BIGContacts
9.6
7 Ratings
22% above category average
Customer data management / contact management10.02 Ratings9.87 Ratings
Workflow management10.02 Ratings9.57 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings9.57 Ratings
Contract management10.02 Ratings9.67 Ratings
Quote & order management10.01 Ratings9.76 Ratings
Interaction tracking8.01 Ratings9.75 Ratings
Territory management00 Ratings9.46 Ratings
Opportunity management00 Ratings9.57 Ratings
Channel / partner relationship management00 Ratings9.75 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
BIGContacts
9.7
7 Ratings
26% above category average
Case management8.01 Ratings9.86 Ratings
Call center management00 Ratings9.56 Ratings
Help desk management00 Ratings9.86 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
BIGContacts
9.5
6 Ratings
23% above category average
Lead management8.01 Ratings9.76 Ratings
Email marketing00 Ratings9.36 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
23% above category average
BIGContacts
9.9
6 Ratings
27% above category average
Task management9.01 Ratings10.06 Ratings
Billing and invoicing management10.02 Ratings9.86 Ratings
Reporting00 Ratings9.96 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
BIGContacts
9.3
4 Ratings
21% above category average
Custom fields9.92 Ratings10.04 Ratings
Custom objects10.01 Ratings9.44 Ratings
Scripting environment00 Ratings9.04 Ratings
API for custom integration00 Ratings8.74 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
BIGContacts
9.8
3 Ratings
16% above category average
Single sign-on capability10.01 Ratings9.53 Ratings
Role-based user permissions9.01 Ratings10.03 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
BIGContacts
9.0
3 Ratings
23% above category average
Marketing automation8.01 Ratings8.53 Ratings
Compensation management00 Ratings9.53 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
BIGContacts
9.5
3 Ratings
23% above category average
Mobile access8.01 Ratings9.53 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
BIGContacts
9.5
4 Ratings
22% above category average
Forecasting00 Ratings9.34 Ratings
Pipeline visualization00 Ratings9.64 Ratings
Customizable reports00 Ratings9.74 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
BIGContacts
9.7
3 Ratings
29% above category average
Social data00 Ratings10.03 Ratings
Social engagement00 Ratings9.53 Ratings
Best Alternatives
17hatsBIGContacts
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsBIGContacts
Likelihood to Recommend
10.0
(2 ratings)
9.6
(10 ratings)
Usability
9.0
(1 ratings)
9.4
(9 ratings)
Support Rating
8.0
(2 ratings)
9.4
(9 ratings)
User Testimonials
17hatsBIGContacts
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
ProProfs
BigContacts has helped us automate and personalize our marketing campaigns, which has resulted in an improvement in our bottom line. We have been able to create and deliver highly personalized experiences for our customers, which has contributed to improved satisfaction and reduced churn.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
ProProfs
  • easy to track the performance of email campaigns with the help of detailed reports and analytics
  • BigContacts also allows us to define custom triggers for delivering emails
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Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
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ProProfs
  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
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Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
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ProProfs
BigContacts has stood out from all of them since it offers customization to a great extent. It is easy to customize the sales pipeline, reports, layouts, workflows, etc., to get the most out of them.
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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ProProfs
. By eliminating repetitive activities such as follow-ups or data entry, BIGContacts saves a lot of time for us. Did not faced any difficulties while using the software . It is the perfect software to go for
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Alternatives Considered
17hats
No answers on this topic
ProProfs
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
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ProProfs
  • The performance of the mobile version is one area that BigContacts can improve upon to become the most reliable CRM for small businesses.
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ScreenShots