What users are saying about
4 Ratings
5 Ratings
4 Ratings
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Score 8.9 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

BigContacts

Lesser cache in the upcoming versions can help avoid [some of] the lag issues.
N K Samuel Guria | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
BigContacts
9.8
Customer data management / contact management
17hats
9.7
BigContacts
10.0
Workflow management
17hats
9.7
BigContacts
9.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
BigContacts
10.0
Contract management
17hats
10.0
BigContacts
10.0
Quote & order management
17hats
10.0
BigContacts
10.0
Interaction tracking
17hats
8.0
BigContacts
9.0
Territory management
17hats
BigContacts
10.0
Opportunity management
17hats
BigContacts
10.0
Channel / partner relationship management
17hats
BigContacts
10.0

Customer Service & Support

17hats
8.0
BigContacts
9.7
Case management
17hats
8.0
BigContacts
10.0
Call center management
17hats
BigContacts
9.0
Help desk management
17hats
BigContacts
10.0

Marketing Automation

17hats
8.0
BigContacts
10.0
Lead management
17hats
8.0
BigContacts
10.0
Email marketing
17hats
BigContacts
10.0

CRM Project Management

17hats
9.5
BigContacts
9.7
Task management
17hats
9.0
BigContacts
10.0
Billing and invoicing management
17hats
10.0
BigContacts
9.0
Reporting
17hats
BigContacts
10.0

Customization

17hats
9.7
BigContacts
10.0
Custom fields
17hats
9.4
BigContacts
10.0
Custom objects
17hats
10.0
BigContacts
10.0
Scripting environment
17hats
BigContacts
10.0
API for custom integration
17hats
BigContacts
10.0

Security

17hats
9.5
BigContacts
10.0
Single sign-on capability
17hats
10.0
BigContacts
10.0
Role-based user permissions
17hats
9.0
BigContacts
10.0

Integrations with 3rd-party Software

17hats
8.0
BigContacts
10.0
Marketing automation
17hats
8.0
BigContacts
10.0
Compensation management
17hats
BigContacts
10.0

Platform

17hats
8.0
BigContacts
10.0
Mobile access
17hats
8.0
BigContacts
10.0

CRM Reporting & Analytics

17hats
BigContacts
10.0
Forecasting
17hats
BigContacts
10.0
Pipeline visualization
17hats
BigContacts
10.0
Customizable reports
17hats
BigContacts
10.0

Social CRM

17hats
BigContacts
9.5
Social data
17hats
BigContacts
9.0
Social engagement
17hats
BigContacts
10.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

BigContacts

  • Shared Calendar
  • Pipeline Management
  • Excellent customer support
Rakesh Kumar | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

BigContacts

  • There have been some issues with the speed of the software after the upgrade.
  • Looking up contacts could be made easier.
N K Samuel Guria | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

BigContacts

BigContacts 10.0
Based on 1 answer
One of the most intuitive CRM tools available.
N K Samuel Guria | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

BigContacts

BigContacts 10.0
Based on 1 answer
One of the most intuitive CRM tools available.
N K Samuel Guria | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

BigContacts

BigContacts has made our contact management system much more efficient. With all the details of our customers stored in one place, getting in touch with them has become easier. We have been able to offer more personalized services ever since we switched to this CRM tool. The powerful performance and reliable customer support have made BIGContacts our favorite CRM software so far.
Rakesh Kumar | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

BigContacts

  • Excellent customer support
  • Shared Calendar
Rakesh Kumar | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

BigContacts

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BigContacts Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.7
BigContacts
9.6

Usability

17hats
9.0
BigContacts
10.0

Support Rating

17hats
8.0
BigContacts
10.0

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