What users are saying about
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.6 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Creatio (formerly bpm'online)

bpm'online is a great tool for activity tracking and account/contact specific notes. It is easy to adjust an account or contact page to include the information you want to reference, and you can create tabs within those pages to segregate information as needed. It is less friendly when it comes to actually using the system for email communications; we use Office365 to send and receive emails and use the SmartCloud connector to help integrate the two systems. The reason for this is that composing an email replaces any information you had visible on the browser tab, requiring you to open a new duplicate tab to refer to information.
Kenneth Harrington-Colon | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Creatio (formerly bpm'online)
8.4
Customer data management / contact management
17hats
9.0
Creatio (formerly bpm'online)
9.1
Workflow management
17hats
9.0
Creatio (formerly bpm'online)
7.9
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Creatio (formerly bpm'online)
8.5
Contract management
17hats
10.0
Creatio (formerly bpm'online)
9.3
Quote & order management
17hats
10.0
Creatio (formerly bpm'online)
9.3
Interaction tracking
17hats
8.0
Creatio (formerly bpm'online)
8.0
Opportunity management
17hats
Creatio (formerly bpm'online)
7.7
Channel / partner relationship management
17hats
Creatio (formerly bpm'online)
7.5

Customer Service & Support

17hats
8.0
Creatio (formerly bpm'online)
9.0
Case management
17hats
8.0
Creatio (formerly bpm'online)
9.0
Call center management
17hats
Creatio (formerly bpm'online)
9.0
Help desk management
17hats
Creatio (formerly bpm'online)
9.0

Marketing Automation

17hats
8.0
Creatio (formerly bpm'online)
7.7
Lead management
17hats
8.0
Creatio (formerly bpm'online)
7.7
Email marketing
17hats
Creatio (formerly bpm'online)
7.6

CRM Project Management

17hats
9.5
Creatio (formerly bpm'online)
8.0
Task management
17hats
9.0
Creatio (formerly bpm'online)
7.4
Billing and invoicing management
17hats
10.0
Creatio (formerly bpm'online)
9.1
Reporting
17hats
Creatio (formerly bpm'online)
7.5

Customization

17hats
8.0
Creatio (formerly bpm'online)
8.9
Custom fields
17hats
8.0
Creatio (formerly bpm'online)
9.2
Custom objects
17hats
Creatio (formerly bpm'online)
8.9
Scripting environment
17hats
Creatio (formerly bpm'online)
9.1
API for custom integration
17hats
Creatio (formerly bpm'online)
8.6

Security

17hats
9.5
Creatio (formerly bpm'online)
8.8
Single sign-on capability
17hats
10.0
Creatio (formerly bpm'online)
8.6
Role-based user permissions
17hats
9.0
Creatio (formerly bpm'online)
9.1

Integrations with 3rd-party Software

17hats
8.0
Creatio (formerly bpm'online)
8.4
Marketing automation
17hats
8.0
Creatio (formerly bpm'online)
8.4

Platform

17hats
8.0
Creatio (formerly bpm'online)
8.1
Mobile access
17hats
8.0
Creatio (formerly bpm'online)
8.1

CRM Reporting & Analytics

17hats
Creatio (formerly bpm'online)
7.7
Forecasting
17hats
Creatio (formerly bpm'online)
7.8
Pipeline visualization
17hats
Creatio (formerly bpm'online)
7.9
Customizable reports
17hats
Creatio (formerly bpm'online)
7.5

Social CRM

17hats
Creatio (formerly bpm'online)
8.5
Social data
17hats
Creatio (formerly bpm'online)
8.6
Social engagement
17hats
Creatio (formerly bpm'online)
8.4

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Creatio (formerly bpm'online)

  • Having the ability to check lead profile accuracy and search the system for duplicate leads is a huge plus.
  • Another great feature is having the ability to connect leads to relevant accounts to enrich lead data. Tools for reporting are awesome: we were able to integrate bpm online with other tracking solutions so it drastically helps us to identify traffic sources, channels and link this data to leads or accounts.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Creatio (formerly bpm'online)

  • The time needed to sift through our company processes. It was an intensive, organization project to undertake before we could even think about implementation.
Elina Polonska | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Creatio (formerly bpm'online)

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Creatio (formerly bpm'online)

We switched from Quickbase to this platform and our whole set up was more organized on both sides, which helped set us up for success. I've head good things about QuickBase overall, but we just didn't have the bandwidth on our side or the support for our team members that we felt we needed during set up (this is word of mouth, I did not personally participate in the QuickBase set up process).
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Creatio (formerly bpm'online)

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Creatio (formerly bpm'online)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* per installation

Rating Summary

Likelihood to Recommend

17hats
9.0
Creatio (formerly bpm'online)
9.0

Support Rating

17hats
8.0
Creatio (formerly bpm'online)

Add comparison