What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
37 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 37 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Platform
- Capsule CRM ranks higher in 3 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software
Sales Force Automation
9.5
17hats
95%

8.3
Capsule CRM
83%
17hats ranks higher in 6/9 features
17hats ranks higher in 6/9 features
Customer data management / contact management
9.9
99%
2 Ratings
8.5
85%
15 Ratings
Workflow management
9.9
99%
2 Ratings
8.7
87%
13 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
8.9
89%
14 Ratings
Contract management
10.0
100%
2 Ratings
8.4
84%
12 Ratings
Quote & order management
10.0
100%
1 Rating
8.0
80%
11 Ratings
Interaction tracking
8.0
80%
1 Rating
7.5
75%
13 Ratings
Territory management
N/A
0 Ratings
7.8
78%
8 Ratings
Opportunity management
N/A
0 Ratings
8.3
83%
15 Ratings
Channel / partner relationship management
N/A
0 Ratings
8.9
89%
11 Ratings
Customer Service & Support
8.0
17hats
80%

8.5
Capsule CRM
85%
Capsule CRM ranks higher in 3/3 features
Capsule CRM ranks higher in 3/3 features
Case management
8.0
80%
1 Rating
8.7
87%
8 Ratings
Call center management
N/A
0 Ratings
8.5
85%
7 Ratings
Help desk management
N/A
0 Ratings
8.3
83%
8 Ratings
Marketing Automation
8.0
17hats
80%

8.7
Capsule CRM
87%
Capsule CRM ranks higher in 2/2 features
Capsule CRM ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating
8.9
89%
10 Ratings
Email marketing
N/A
0 Ratings
8.6
86%
9 Ratings
CRM Project Management
9.5
17hats
95%

8.2
Capsule CRM
82%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating
8.3
83%
12 Ratings
Billing and invoicing management
10.0
100%
2 Ratings
8.3
83%
10 Ratings
Reporting
N/A
0 Ratings
7.9
79%
12 Ratings
Customization
9.9
17hats
99%

8.2
Capsule CRM
82%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.8
98%
2 Ratings
8.0
80%
13 Ratings
Custom objects
10.0
100%
1 Rating
7.9
79%
11 Ratings
Scripting environment
N/A
0 Ratings
8.6
86%
8 Ratings
API for custom integration
N/A
0 Ratings
8.3
83%
10 Ratings
Security
9.5
17hats
95%

8.2
Capsule CRM
82%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating
8.0
80%
10 Ratings
Role-based user permissions
9.0
90%
1 Rating
8.5
85%
11 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%

8.1
Capsule CRM
81%
Capsule CRM ranks higher in 2/2 features
Capsule CRM ranks higher in 2/2 features
Marketing automation
8.0
80%
1 Rating
8.4
84%
11 Ratings
Compensation management
N/A
0 Ratings
7.9
79%
9 Ratings
Platform
8.0
17hats
80%

7.9
Capsule CRM
79%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
7.9
79%
12 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

8.2
Capsule CRM
82%
Capsule CRM ranks higher in 3/3 features
Capsule CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings
8.1
81%
12 Ratings
Pipeline visualization
N/A
0 Ratings
8.2
82%
14 Ratings
Customizable reports
N/A
0 Ratings
8.4
84%
11 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A

7.9
Capsule CRM
79%
Capsule CRM ranks higher in 2/2 features
Capsule CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings
8.1
81%
12 Ratings
Social engagement
N/A
0 Ratings
7.7
77%
11 Ratings
Attribute Ratings
- 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
- Capsule CRM is rated higher in 1 area: Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

8.7
Capsule CRM
87%
15 Ratings
Usability
9.0
17hats
90%
1 Rating

8.7
Capsule CRM
87%
4 Ratings
Support Rating
8.0
17hats
80%
3 Ratings

8.7
Capsule CRM
87%
4 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Capsule CRM
It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.

Verified User
Account Manager in Marketing
Marketing & Advertising Company, 1-10 employeesPros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Capsule CRM
- Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
- The UI is clean and intuitive. We don't get easily overwhelmed while using it.
- Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
- I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
- Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Analyst
CSR-Atlanta, LLCManagement Consulting, 1-10 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Capsule CRM
- Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
- It needs to improve the user interface and make it more productive especially on the calendar view.
- The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
Social Media Ghostwriter & Storyteller
AmyBlaschka.comWriting & Editing, 1-10 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Capsule CRM
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$18 per month per user
Capsule CRM Editions & Modules
Edition
Teams | $361 |
---|---|
Professional | $181 |
Enterprise | $541 |
- per month per user
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Capsule CRM
Capsule CRM 8.7
Based on 4 answers
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
Frontend Developer
Asian Technology Information Program (ATIP)Information Technology & Services, 51-200 employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Capsule CRM
Capsule CRM 8.7
Based on 4 answers
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
Digital support officer
HM Courts & Tribunals Service (HMCTS)Government Administration, 10,001+ employees
Alternatives Considered
17hats
No answers on this topic
Capsule CRM
We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.

Verified User
Consultant in Marketing
Graphic Design Company, 1-10 employeesReturn on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Capsule CRM
- It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
- It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
- Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
Database Administrator
The Blake SchoolMarketing and Advertising, 1-10 employees