What users are saying about
7 Ratings
37 Ratings
7 Ratings
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Score 9.1 out of 100
37 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • 17hats ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Platform
  • Capsule CRM ranks higher in 3 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software

Sales Force Automation

9.5

17hats

95%
8.3

Capsule CRM

83%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.5
85%
15 Ratings

Workflow management

9.9
99%
2 Ratings
8.7
87%
13 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.9
89%
14 Ratings

Contract management

10.0
100%
2 Ratings
8.4
84%
12 Ratings

Quote & order management

10.0
100%
1 Rating
8.0
80%
11 Ratings

Interaction tracking

8.0
80%
1 Rating
7.5
75%
13 Ratings

Territory management

N/A
0 Ratings
7.8
78%
8 Ratings

Opportunity management

N/A
0 Ratings
8.3
83%
15 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.9
89%
11 Ratings

Customer Service & Support

8.0

17hats

80%
8.5

Capsule CRM

85%
Capsule CRM ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
8.7
87%
8 Ratings

Call center management

N/A
0 Ratings
8.5
85%
7 Ratings

Help desk management

N/A
0 Ratings
8.3
83%
8 Ratings

Marketing Automation

8.0

17hats

80%
8.7

Capsule CRM

87%
Capsule CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.9
89%
10 Ratings

Email marketing

N/A
0 Ratings
8.6
86%
9 Ratings

CRM Project Management

9.5

17hats

95%
8.2

Capsule CRM

82%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.3
83%
12 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.3
83%
10 Ratings

Reporting

N/A
0 Ratings
7.9
79%
12 Ratings

Customization

9.9

17hats

99%
8.2

Capsule CRM

82%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
8.0
80%
13 Ratings

Custom objects

10.0
100%
1 Rating
7.9
79%
11 Ratings

Scripting environment

N/A
0 Ratings
8.6
86%
8 Ratings

API for custom integration

N/A
0 Ratings
8.3
83%
10 Ratings

Security

9.5

17hats

95%
8.2

Capsule CRM

82%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.0
80%
10 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.5
85%
11 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.1

Capsule CRM

81%
Capsule CRM ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
8.4
84%
11 Ratings

Compensation management

N/A
0 Ratings
7.9
79%
9 Ratings

Platform

8.0

17hats

80%
7.9

Capsule CRM

79%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.9
79%
12 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.2

Capsule CRM

82%
Capsule CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.1
81%
12 Ratings

Pipeline visualization

N/A
0 Ratings
8.2
82%
14 Ratings

Customizable reports

N/A
0 Ratings
8.4
84%
11 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
7.9

Capsule CRM

79%
Capsule CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
8.1
81%
12 Ratings

Social engagement

N/A
0 Ratings
7.7
77%
11 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Capsule CRM is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
8.7

Capsule CRM

87%
15 Ratings

Usability

9.0

17hats

90%
1 Rating
8.7

Capsule CRM

87%
4 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
8.7

Capsule CRM

87%
4 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Capsule CRM

It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Capsule CRM

  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Rosi Muñoz | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Capsule CRM

  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
Hannah Eleanor | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Capsule CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$18 per month per user

Capsule CRM Editions & Modules

Edition
Teams$361
Professional$181
Enterprise$541
  1. per month per user
Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Capsule CRM

Capsule CRM 8.7
Based on 4 answers
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
Farjana Labonno | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Capsule CRM

Capsule CRM 8.7
Based on 4 answers
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
Samuel-Borris James | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Capsule CRM

We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Capsule CRM

  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

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