What users are saying about
8 Ratings
13 Ratings
8 Ratings
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Score 8.8 out of 100
13 Ratings
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Score 6.2 out of 100

Feature Set Ratings

  • 17hats ranks higher in 5 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Platform
  • Claritysoft ranks higher in 2 feature sets: Customer Service & Support, Marketing Automation

Sales Force Automation

9.5

17hats

95%
8.6

Claritysoft

86%
17hats ranks higher in 5/9 features

Customer data management / contact management

10.0
100%
2 Ratings
9.3
93%
5 Ratings

Workflow management

10.0
100%
2 Ratings
9.1
91%
4 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.5
85%
5 Ratings

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
7.5
75%
5 Ratings

Interaction tracking

8.0
80%
1 Rating
9.0
90%
5 Ratings

Territory management

N/A
0 Ratings
8.2
82%
4 Ratings

Opportunity management

N/A
0 Ratings
8.8
88%
5 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.2
82%
4 Ratings

Customer Service & Support

8.0

17hats

80%
10.0

Claritysoft

100%
17hats ranks higher in 1/2 features

Case management

8.0
80%
1 Rating
N/A
0 Ratings

Help desk management

N/A
0 Ratings
10.0
100%
3 Ratings

Marketing Automation

8.0

17hats

80%
8.8

Claritysoft

88%
Claritysoft ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.8
88%
4 Ratings

Email marketing

N/A
0 Ratings
8.8
88%
4 Ratings

CRM Project Management

9.5

17hats

95%
9.2

Claritysoft

92%
Claritysoft ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
10.0
100%
4 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
9.0
90%
3 Ratings

Reporting

N/A
0 Ratings
8.5
85%
5 Ratings

Customization

10.0

17hats

100%
8.8

Claritysoft

88%
17hats ranks higher in 2/3 features

Custom fields

9.9
99%
2 Ratings
8.7
87%
5 Ratings

Custom objects

10.0
100%
1 Rating
8.3
83%
4 Ratings

API for custom integration

N/A
0 Ratings
9.4
94%
4 Ratings

Security

9.5

17hats

95%
9.0

Claritysoft

90%
17hats ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
8.5
85%
5 Ratings

Role-based user permissions

9.0
90%
1 Rating
9.5
95%
5 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

Claritysoft

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%
6.5

Claritysoft

65%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
6.5
65%
4 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
9.4

Claritysoft

94%
Claritysoft ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
9.0
90%
4 Ratings

Pipeline visualization

N/A
0 Ratings
9.0
90%
4 Ratings

Customizable reports

N/A
0 Ratings
10.0
100%
4 Ratings

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
7.2

Claritysoft

72%
5 Ratings

Usability

9.0

17hats

90%
1 Rating

Claritysoft

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

Claritysoft

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

Claritysoft

Great software for keeping track of things you've done or need to do with certain customers or potential customers.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

Claritysoft

  • Claritysoft is a low-cost solution for smaller companies to be able to keep up with leads and customers.
  • It also is great for having one depository for quotes and opportunities you and your company are working on.
  • The marketing function seems to also work really well for sending out and tracking email campaigns.
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

Claritysoft

  • Needs to have the ability to be able to change accounts, opportunities, leads, and contacts over to another rep without having to go into each field separately--this is extremely time-consuming.
  • Would like to see each page be able to bring up more then 100 clients at a time.
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Claritysoft

Starting Price

$39 per month

Editions & Modules

Claritysoft editions and modules pricing
EditionModules
Claritysoft$39.001

Footnotes

  1. Per Month Per User

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Usability

17hats

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review

Claritysoft

No answers on this topic

Support Rating

17hats

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review

Claritysoft

No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Claritysoft

Claritysoft's emails are much easier to use since Salesforce is in the middle of switching from Classic to Lightning. Also, Salesforce does not have a native group edit option. Claritysoft is much more data driven and you can use all functions of Excel to customize reports. However, Claritysoft does not have as many third-party add-on options compared to Salesforce's app exchange.
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Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Read full review

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Read full review

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