17hats vs Contactually, by Compass

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 9 out of 10

Based on 15 reviews and ratings

Feature Set Ratings

17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
Contactually, by Compass ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%

8.8

Contactually, by Compass

88%

Contactually, by Compass ranks higher in 5/9 features

Customer data management / contact management

9.9

99%

2 Ratings

9.8

98%

4 Ratings

Workflow management

9.9

99%

2 Ratings

9.6

96%

4 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

9.9

99%

4 Ratings

Contract management

10.0

100%

2 Ratings

6.0

60%

2 Ratings

Quote & order management

10.0

100%

1 Rating

6.0

60%

1 Rating

Interaction tracking

8.0

80%

1 Rating

9.8

98%

4 Ratings

Territory management

N/A

0 Ratings

8.9

89%

2 Ratings

Opportunity management

N/A

0 Ratings

9.4

94%

3 Ratings

Channel / partner relationship management

N/A

0 Ratings

9.8

98%

3 Ratings

Customer Service & Support

8.0

17hats

80%

9.1

Contactually, by Compass

91%

Contactually, by Compass ranks higher in 3/3 features

Case management

8.0

80%

1 Rating

9.7

97%

4 Ratings

Call center management

N/A

0 Ratings

8.0

80%

3 Ratings

Help desk management

N/A

0 Ratings

9.7

97%

3 Ratings

Marketing Automation

8.0

17hats

80%

9.7

Contactually, by Compass

97%

Contactually, by Compass ranks higher in 2/2 features

Lead management

8.0

80%

1 Rating

9.8

98%

4 Ratings

Email marketing

N/A

0 Ratings

9.6

96%

4 Ratings

CRM Project Management

9.5

17hats

95%

6.3

Contactually, by Compass

63%

17hats ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

7.0

70%

3 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

5.0

50%

1 Rating

Reporting

N/A

0 Ratings

7.0

70%

1 Rating

Customization

9.9

17hats

99%

7.0

Contactually, by Compass

70%

17hats ranks higher in 2/4 features

Custom fields

9.8

98%

2 Ratings

7.0

70%

2 Ratings

Custom objects

10.0

100%

1 Rating

7.0

70%

1 Rating

Scripting environment

N/A

0 Ratings

7.0

70%

2 Ratings

API for custom integration

N/A

0 Ratings

7.0

70%

1 Rating

Security

9.5

17hats

95%

7.5

Contactually, by Compass

75%

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

9.0

90%

2 Ratings

Role-based user permissions

9.0

90%

1 Rating

6.0

60%

2 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

9.9

Contactually, by Compass

99%

Contactually, by Compass ranks higher in 1/1 features

Marketing automation

8.0

80%

1 Rating

9.9

99%

3 Ratings

Platform

8.0

17hats

80%

9.4

Contactually, by Compass

94%

Contactually, by Compass ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

9.4

94%

4 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

7.0

Contactually, by Compass

70%

Contactually, by Compass ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

7.0

70%

1 Rating

Pipeline visualization

N/A

0 Ratings

7.0

70%

3 Ratings

Customizable reports

N/A

0 Ratings

7.0

70%

1 Rating

Social CRM

17hats

Feature Set Not Supported

N/A

8.4

Contactually, by Compass

84%

Contactually, by Compass ranks higher in 2/2 features

Social data

N/A

0 Ratings

9.9

99%

2 Ratings

Social engagement

N/A

0 Ratings

7.0

70%

2 Ratings

Attribute Ratings

17hats is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

9.9

17hats

99%

2 Ratings

9.0

Contactually, by Compass

90%

5 Ratings

Likelihood to Renew

17hats

N/A

0 Ratings

1.0

Contactually, by Compass

10%

1 Rating

Usability

9.0

17hats

90%

1 Rating

7.0

Contactually, by Compass

70%

1 Rating

Support Rating

8.0

17hats

80%

3 Ratings

Contactually, by Compass

N/A

0 Ratings

Pros

Invoicing
Creating online questionnaire

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

The get connected prompts is a very useful feature.
Good data consolidation picked up from a variety of sources.
Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.

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Verified User

Engineer in Information Technology

Non-Profit Organization Management Company, 501-1000 employees

View all 5 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Pipeline functions. It's pretty bare minimum right now.
Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.

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Leilani Chin

Real Estate Agent

Sawyer Smith Residential BrokerageReal Estate, 1-10 employees

View all 5 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$69 per month

Contactually, by Compass Editions & Modules

Edition

Professional	$69.00¹
Accelerator	$119.00¹

per month

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Contactually, by Compass 1.0

Based on 1 answer

Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.

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Verified User

Consultant in Other

Internet Company, 1-10 employees

View all 1 answers on this topic

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Contactually, by Compass 7.0

Based on 1 answer

Easy to use, does not require a strong technical background at all.

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Verified User

Engineer in Information Technology

Non-Profit Organization Management Company, 501-1000 employees