What users are saying about
7 Ratings
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Score 9.1 out of 100
15 Ratings
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Score 9 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • Contactually, by Compass ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
8.8

Contactually, by Compass

88%
Contactually, by Compass ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
9.8
98%
4 Ratings

Workflow management

9.9
99%
2 Ratings
9.6
96%
4 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.9
99%
4 Ratings

Contract management

10.0
100%
2 Ratings
6.0
60%
2 Ratings

Quote & order management

10.0
100%
1 Rating
6.0
60%
1 Rating

Interaction tracking

8.0
80%
1 Rating
9.8
98%
4 Ratings

Territory management

N/A
0 Ratings
8.9
89%
2 Ratings

Opportunity management

N/A
0 Ratings
9.4
94%
3 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.8
98%
3 Ratings

Customer Service & Support

8.0

17hats

80%
9.1

Contactually, by Compass

91%
Contactually, by Compass ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
9.7
97%
4 Ratings

Call center management

N/A
0 Ratings
8.0
80%
3 Ratings

Help desk management

N/A
0 Ratings
9.7
97%
3 Ratings

Marketing Automation

8.0

17hats

80%
9.7

Contactually, by Compass

97%
Contactually, by Compass ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
9.8
98%
4 Ratings

Email marketing

N/A
0 Ratings
9.6
96%
4 Ratings

CRM Project Management

9.5

17hats

95%
6.3

Contactually, by Compass

63%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
7.0
70%
3 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
5.0
50%
1 Rating

Reporting

N/A
0 Ratings
7.0
70%
1 Rating

Customization

9.9

17hats

99%
7.0

Contactually, by Compass

70%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
7.0
70%
2 Ratings

Custom objects

10.0
100%
1 Rating
7.0
70%
1 Rating

Scripting environment

N/A
0 Ratings
7.0
70%
2 Ratings

API for custom integration

N/A
0 Ratings
7.0
70%
1 Rating

Security

9.5

17hats

95%
7.5

Contactually, by Compass

75%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
9.0
90%
2 Ratings

Role-based user permissions

9.0
90%
1 Rating
6.0
60%
2 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
9.9

Contactually, by Compass

99%
Contactually, by Compass ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
9.9
99%
3 Ratings

Platform

8.0

17hats

80%
9.4

Contactually, by Compass

94%
Contactually, by Compass ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
9.4
94%
4 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
7.0

Contactually, by Compass

70%
Contactually, by Compass ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
7.0
70%
1 Rating

Pipeline visualization

N/A
0 Ratings
7.0
70%
3 Ratings

Customizable reports

N/A
0 Ratings
7.0
70%
1 Rating

Social CRM

17hats

Feature Set Not Supported
N/A
8.4

Contactually, by Compass

84%
Contactually, by Compass ranks higher in 2/2 features

Social data

N/A
0 Ratings
9.9
99%
2 Ratings

Social engagement

N/A
0 Ratings
7.0
70%
2 Ratings

Attribute Ratings

  • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.0

Contactually, by Compass

90%
5 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
1.0

Contactually, by Compass

10%
1 Rating

Usability

9.0

17hats

90%
1 Rating
7.0

Contactually, by Compass

70%
1 Rating

Support Rating

8.0

17hats

80%
3 Ratings

Contactually, by Compass

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Contactually, by Compass

Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Barbara Carneiro | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Contactually, by Compass

  • The get connected prompts is a very useful feature.
  • Good data consolidation picked up from a variety of sources.
  • Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Contactually, by Compass

  • Pipeline functions. It's pretty bare minimum right now.
  • Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
  • Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Leilani Chin | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Contactually, by Compass

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$69 per month

Contactually, by Compass Editions & Modules

Edition
Professional$69.001
Accelerator$119.001
  1. per month
Additional Pricing Details

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Contactually, by Compass

Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
Anonymous | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Contactually, by Compass

Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Contactually, by Compass

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Contactually, by Compass

It seemed to have everything that I wanted and wasn't too expensive.
Leilani Chin | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Contactually, by Compass

  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Sabrina Marshall-Wojtewicz | TrustRadius Reviewer

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