What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 15 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
- Contactually, by Compass ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform
Sales Force Automation
9.5
17hats
95%
8.8
Contactually, by Compass
88%
Contactually, by Compass ranks higher in 5/9 features
Contactually, by Compass ranks higher in 5/9 features
Customer data management / contact management
9.9
99%
2 Ratings
9.8
98%
4 Ratings
Workflow management
9.9
99%
2 Ratings
9.6
96%
4 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
9.9
99%
4 Ratings
Contract management
10.0
100%
2 Ratings
6.0
60%
2 Ratings
Quote & order management
10.0
100%
1 Rating
6.0
60%
1 Rating
Interaction tracking
8.0
80%
1 Rating
9.8
98%
4 Ratings
Territory management
N/A
0 Ratings
8.9
89%
2 Ratings
Opportunity management
N/A
0 Ratings
9.4
94%
3 Ratings
Channel / partner relationship management
N/A
0 Ratings
9.8
98%
3 Ratings
Customer Service & Support
8.0
17hats
80%
9.1
Contactually, by Compass
91%
Contactually, by Compass ranks higher in 3/3 features
Contactually, by Compass ranks higher in 3/3 features
Case management
8.0
80%
1 Rating
9.7
97%
4 Ratings
Call center management
N/A
0 Ratings
8.0
80%
3 Ratings
Help desk management
N/A
0 Ratings
9.7
97%
3 Ratings
Marketing Automation
8.0
17hats
80%
9.7
Contactually, by Compass
97%
Contactually, by Compass ranks higher in 2/2 features
Contactually, by Compass ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating
9.8
98%
4 Ratings
Email marketing
N/A
0 Ratings
9.6
96%
4 Ratings
CRM Project Management
9.5
17hats
95%
6.3
Contactually, by Compass
63%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating
7.0
70%
3 Ratings
Billing and invoicing management
10.0
100%
2 Ratings
5.0
50%
1 Rating
Reporting
N/A
0 Ratings
7.0
70%
1 Rating
Customization
9.9
17hats
99%
7.0
Contactually, by Compass
70%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.8
98%
2 Ratings
7.0
70%
2 Ratings
Custom objects
10.0
100%
1 Rating
7.0
70%
1 Rating
Scripting environment
N/A
0 Ratings
7.0
70%
2 Ratings
API for custom integration
N/A
0 Ratings
7.0
70%
1 Rating
Security
9.5
17hats
95%
7.5
Contactually, by Compass
75%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating
9.0
90%
2 Ratings
Role-based user permissions
9.0
90%
1 Rating
6.0
60%
2 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%
9.9
Contactually, by Compass
99%
Contactually, by Compass ranks higher in 1/1 features
Contactually, by Compass ranks higher in 1/1 features
Marketing automation
8.0
80%
1 Rating
9.9
99%
3 Ratings
Platform
8.0
17hats
80%
9.4
Contactually, by Compass
94%
Contactually, by Compass ranks higher in 1/1 features
Contactually, by Compass ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
9.4
94%
4 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A
7.0
Contactually, by Compass
70%
Contactually, by Compass ranks higher in 3/3 features
Contactually, by Compass ranks higher in 3/3 features
Forecasting
N/A
0 Ratings
7.0
70%
1 Rating
Pipeline visualization
N/A
0 Ratings
7.0
70%
3 Ratings
Customizable reports
N/A
0 Ratings
7.0
70%
1 Rating
Social CRM
17hats
Feature Set Not Supported
N/A
8.4
Contactually, by Compass
84%
Contactually, by Compass ranks higher in 2/2 features
Contactually, by Compass ranks higher in 2/2 features
Social data
N/A
0 Ratings
9.9
99%
2 Ratings
Social engagement
N/A
0 Ratings
7.0
70%
2 Ratings
Attribute Ratings
- 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend
9.9
17hats
99%
2 Ratings
9.0
Contactually, by Compass
90%
5 Ratings
Likelihood to Renew
17hats
N/A
0 Ratings
1.0
Contactually, by Compass
10%
1 Rating
Usability
9.0
17hats
90%
1 Rating
7.0
Contactually, by Compass
70%
1 Rating
Support Rating
8.0
17hats
80%
3 Ratings
Contactually, by Compass
N/A
0 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Contactually, by Compass
Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
Disciple & Head Honcho
Word RevolutionMarketing and Advertising, 1-10 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Contactually, by Compass
- The get connected prompts is a very useful feature.
- Good data consolidation picked up from a variety of sources.
- Once added, the contact profiles are updated regularly with how the contacts' LinkedIn profile would change.

Verified User
Engineer in Information Technology
Non-Profit Organization Management Company, 501-1000 employeesCons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Contactually, by Compass
- Pipeline functions. It's pretty bare minimum right now.
- Capturing text and phone calls outside the app. It's hard to remember to initiate both from the app.
- Calendar function. You should be able to edit the calendar in Contactually and it would sync with your Google calendar.
Real Estate Agent
Sawyer Smith Residential BrokerageReal Estate, 1-10 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Contactually, by Compass
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$69 per month
Contactually, by Compass Editions & Modules
Edition
Professional | $69.001 |
---|---|
Accelerator | $119.001 |
- per month
Additional Pricing Details
—Likelihood to Renew
17hats
No score
No answers yet
No answers on this topic
Contactually, by Compass
Contactually, by Compass 1.0
Based on 1 answer
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.

Verified User
Consultant in Other
Internet Company, 1-10 employeesUsability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Contactually, by Compass
Contactually, by Compass 7.0
Based on 1 answer
Easy to use, does not require a strong technical background at all.

Verified User
Engineer in Information Technology
Non-Profit Organization Management Company, 501-1000 employeesSupport Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Contactually, by Compass
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Contactually, by Compass
It seemed to have everything that I wanted and wasn't too expensive.
Real Estate Agent
Sawyer Smith Residential BrokerageReal Estate, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Contactually, by Compass
- It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Co-founder, Director
Bunker LabsNon-Profit Organization Management, 11-50 employees