What users are saying about
1 Ratings
1 Ratings
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Score 9 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Claude Phan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Contactability
6.3
Customer data management / contact management
17hats
9.0
Contactability
6.0
Workflow management
17hats
9.0
Contactability
7.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Contactability
6.0
Contract management
17hats
10.0
Contactability
5.0
Quote & order management
17hats
10.0
Contactability
6.0
Interaction tracking
17hats
8.0
Contactability
7.0
Territory management
17hats
Contactability
7.0
Opportunity management
17hats
Contactability
7.0
Channel / partner relationship management
17hats
Contactability
6.0

Customer Service & Support

17hats
8.0
Contactability
4.3
Case management
17hats
8.0
Contactability
4.0
Call center management
17hats
Contactability
5.0
Help desk management
17hats
Contactability
4.0

Marketing Automation

17hats
8.0
Contactability
6.0
Lead management
17hats
8.0
Contactability
6.0
Email marketing
17hats
Contactability
6.0

CRM Project Management

17hats
9.5
Contactability
6.7
Task management
17hats
9.0
Contactability
6.0
Billing and invoicing management
17hats
10.0
Contactability
7.0
Reporting
17hats
Contactability
7.0

Customization

17hats
8.0
Contactability
7.0
Custom fields
17hats
8.0
Contactability
7.0
Custom objects
17hats
Contactability
8.0
Scripting environment
17hats
Contactability
6.0

Security

17hats
9.5
Contactability
6.5
Single sign-on capability
17hats
10.0
Contactability
7.0
Role-based user permissions
17hats
9.0
Contactability
6.0

Integrations with 3rd-party Software

17hats
8.0
Contactability
7.0
Marketing automation
17hats
8.0
Contactability
6.0
Compensation management
17hats
Contactability
8.0

Platform

17hats
8.0
Contactability
6.0
Mobile access
17hats
8.0
Contactability
6.0

CRM Reporting & Analytics

17hats
Contactability
6.3
Forecasting
17hats
Contactability
6.0
Pipeline visualization
17hats
Contactability
7.0
Customizable reports
17hats
Contactability
6.0

Social CRM

17hats
Contactability
7.0
Social data
17hats
Contactability
6.0
Social engagement
17hats
Contactability
8.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Claude Phan | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Claude Phan | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Contactability

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Claude Phan | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Claude Phan | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

17hats
9.0
Contactability
7.0

Support Rating

17hats
8.0
Contactability

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