17hats vs. Contactability

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Contactability
Score 7.0 out of 10
N/A
Contactability is a multi-channel marketing platform which automates the lead conversion process.
$149
per month
Pricing
17hatsContactability
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsContactability
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
17hatsContactability
Top Pros
Top Cons
Features
17hatsContactability
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Contactability
6.3
1 Ratings
20% below category average
Customer data management / contact management10.02 Ratings6.01 Ratings
Workflow management10.02 Ratings7.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings6.01 Ratings
Contract management10.02 Ratings5.01 Ratings
Quote & order management10.01 Ratings6.01 Ratings
Interaction tracking8.01 Ratings7.01 Ratings
Territory management00 Ratings7.01 Ratings
Opportunity management00 Ratings7.01 Ratings
Channel / partner relationship management00 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
7% above category average
Contactability
4.3
1 Ratings
54% below category average
Case management8.01 Ratings4.01 Ratings
Call center management00 Ratings5.01 Ratings
Help desk management00 Ratings4.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Contactability
6.0
1 Ratings
23% below category average
Lead management8.01 Ratings6.01 Ratings
Email marketing00 Ratings6.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
23% above category average
Contactability
6.7
1 Ratings
12% below category average
Task management9.01 Ratings6.01 Ratings
Billing and invoicing management10.02 Ratings7.01 Ratings
Reporting00 Ratings7.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Contactability
7.0
1 Ratings
8% below category average
Custom fields9.92 Ratings7.01 Ratings
Custom objects10.01 Ratings8.01 Ratings
Scripting environment00 Ratings6.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
14% above category average
Contactability
6.5
1 Ratings
24% below category average
Single sign-on capability10.01 Ratings7.01 Ratings
Role-based user permissions9.01 Ratings6.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Contactability
7.0
1 Ratings
2% below category average
Marketing automation8.01 Ratings6.01 Ratings
Compensation management00 Ratings8.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
7% above category average
Contactability
6.0
1 Ratings
22% below category average
Mobile access8.01 Ratings6.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Contactability
6.3
1 Ratings
19% below category average
Forecasting00 Ratings6.01 Ratings
Pipeline visualization00 Ratings7.01 Ratings
Customizable reports00 Ratings6.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
Contactability
7.0
1 Ratings
4% below category average
Social data00 Ratings6.01 Ratings
Social engagement00 Ratings8.01 Ratings
Best Alternatives
17hatsContactability
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsContactability
Likelihood to Recommend
10.0
(2 ratings)
7.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
17hatsContactability
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Read full review
Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
Contactability
  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
Contactability
  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
Contactability
No answers on this topic
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review
Contactability
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Read full review
Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
Contactability
  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Read full review
ScreenShots