What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 1 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
Sales Force Automation
9.5
17hats
95%

6.3
Contactability
63%
17hats ranks higher in 6/9 features
17hats ranks higher in 6/9 features
Customer data management / contact management
9.9
99%
2 Ratings

6.0
60%
1 Rating
Workflow management
9.9
99%
2 Ratings

7.0
70%
1 Rating
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

6.0
60%
1 Rating
Contract management
10.0
100%
2 Ratings

5.0
50%
1 Rating
Quote & order management
10.0
100%
1 Rating

6.0
60%
1 Rating
Interaction tracking
8.0
80%
1 Rating

7.0
70%
1 Rating
Territory management
N/A
0 Ratings

7.0
70%
1 Rating
Opportunity management
N/A
0 Ratings

7.0
70%
1 Rating
Channel / partner relationship management
N/A
0 Ratings

6.0
60%
1 Rating
Customer Service & Support
8.0
17hats
80%

4.3
Contactability
43%
Contactability ranks higher in 2/3 features
Contactability ranks higher in 2/3 features
Case management
8.0
80%
1 Rating

4.0
40%
1 Rating
Call center management
N/A
0 Ratings

5.0
50%
1 Rating
Help desk management
N/A
0 Ratings

4.0
40%
1 Rating
Marketing Automation
8.0
17hats
80%

6.0
Contactability
60%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Lead management
8.0
80%
1 Rating

6.0
60%
1 Rating
Email marketing
N/A
0 Ratings

6.0
60%
1 Rating
CRM Project Management
9.5
17hats
95%

6.7
Contactability
67%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

6.0
60%
1 Rating
Billing and invoicing management
10.0
100%
2 Ratings

7.0
70%
1 Rating
Reporting
N/A
0 Ratings

7.0
70%
1 Rating
Customization
9.9
17hats
99%

7.0
Contactability
70%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Custom fields
9.8
98%
2 Ratings

7.0
70%
1 Rating
Custom objects
10.0
100%
1 Rating

8.0
80%
1 Rating
Scripting environment
N/A
0 Ratings

6.0
60%
1 Rating
Security
9.5
17hats
95%

6.5
Contactability
65%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating

7.0
70%
1 Rating
Role-based user permissions
9.0
90%
1 Rating

6.0
60%
1 Rating
Integrations with 3rd-party Software
8.0
17hats
80%

7.0
Contactability
70%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Marketing automation
8.0
80%
1 Rating

6.0
60%
1 Rating
Compensation management
N/A
0 Ratings

8.0
80%
1 Rating
Platform
8.0
17hats
80%

6.0
Contactability
60%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

6.0
60%
1 Rating
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

6.3
Contactability
63%
Contactability ranks higher in 3/3 features
Contactability ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

6.0
60%
1 Rating
Pipeline visualization
N/A
0 Ratings

7.0
70%
1 Rating
Customizable reports
N/A
0 Ratings

6.0
60%
1 Rating
Social CRM
17hats
Feature Set Not Supported
N/A

7.0
Contactability
70%
Contactability ranks higher in 2/2 features
Contactability ranks higher in 2/2 features
Social data
N/A
0 Ratings

6.0
60%
1 Rating
Social engagement
N/A
0 Ratings

8.0
80%
1 Rating
Attribute Ratings
- 17hats is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

7.0
Contactability
70%
1 Rating
Usability
9.0
17hats
90%
1 Rating

Contactability
N/A
0 Ratings
Support Rating
8.0
17hats
80%
3 Ratings

Contactability
N/A
0 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Contactability
Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesPros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Contactability
- The software reporting system is really clean and works well and they are good at sending you leads.
- Their customer service is also willing to work with you and they really tried to help me improve our ROI.
- Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesCons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Contactability
- Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
- The software training videos were confusing to non technical users.
- We encountered bugs with the use of Windows 10. Some of the futures were bugged.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesPricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Contactability
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$149 per month
Contactability Editions & Modules
—
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Contactability
No score
No answers yet
No answers on this topic
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Contactability
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Contactability
Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employeesReturn on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Contactability
- We got our people to become more open minded in trying new software and exploring options for automation.
- Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
- Once used correctly, we did have a large increase in the number of new clients that our office handled.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employees