What users are saying about
7 Ratings
7 Ratings
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Score 9.1 out of 100
1 Rating
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Score 7 out of 100

Feature Set Ratings

  • 17hats ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
6.3

Contactability

63%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
6.0
60%
1 Rating

Workflow management

9.9
99%
2 Ratings
7.0
70%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
6.0
60%
1 Rating

Contract management

10.0
100%
2 Ratings
5.0
50%
1 Rating

Quote & order management

10.0
100%
1 Rating
6.0
60%
1 Rating

Interaction tracking

8.0
80%
1 Rating
7.0
70%
1 Rating

Territory management

N/A
0 Ratings
7.0
70%
1 Rating

Opportunity management

N/A
0 Ratings
7.0
70%
1 Rating

Channel / partner relationship management

N/A
0 Ratings
6.0
60%
1 Rating

Customer Service & Support

8.0

17hats

80%
4.3

Contactability

43%
Contactability ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
4.0
40%
1 Rating

Call center management

N/A
0 Ratings
5.0
50%
1 Rating

Help desk management

N/A
0 Ratings
4.0
40%
1 Rating

Marketing Automation

8.0

17hats

80%
6.0

Contactability

60%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
6.0
60%
1 Rating

Email marketing

N/A
0 Ratings
6.0
60%
1 Rating

CRM Project Management

9.5

17hats

95%
6.7

Contactability

67%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
6.0
60%
1 Rating

Billing and invoicing management

10.0
100%
2 Ratings
7.0
70%
1 Rating

Reporting

N/A
0 Ratings
7.0
70%
1 Rating

Customization

9.9

17hats

99%
7.0

Contactability

70%
17hats ranks higher in 2/3 features

Custom fields

9.8
98%
2 Ratings
7.0
70%
1 Rating

Custom objects

10.0
100%
1 Rating
8.0
80%
1 Rating

Scripting environment

N/A
0 Ratings
6.0
60%
1 Rating

Security

9.5

17hats

95%
6.5

Contactability

65%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
7.0
70%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
6.0
60%
1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%
7.0

Contactability

70%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
6.0
60%
1 Rating

Compensation management

N/A
0 Ratings
8.0
80%
1 Rating

Platform

8.0

17hats

80%
6.0

Contactability

60%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
6.0
60%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
6.3

Contactability

63%
Contactability ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
6.0
60%
1 Rating

Pipeline visualization

N/A
0 Ratings
7.0
70%
1 Rating

Customizable reports

N/A
0 Ratings
6.0
60%
1 Rating

Social CRM

17hats

Feature Set Not Supported
N/A
7.0

Contactability

70%
Contactability ranks higher in 2/2 features

Social data

N/A
0 Ratings
6.0
60%
1 Rating

Social engagement

N/A
0 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
7.0

Contactability

70%
1 Rating

Usability

9.0

17hats

90%
1 Rating

Contactability

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

Contactability

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Contactability

Contactability is really good for teams that are trying to branch out to an untapped market space. Especially those that are trying to disrupt the health insurance scene. This helps them get their foot in the door in the area and their name out in the community. The customer service representatives could be more responsive.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Contactability

  • The software reporting system is really clean and works well and they are good at sending you leads.
  • Their customer service is also willing to work with you and they really tried to help me improve our ROI.
  • Since using Contactability our workflow is changing. We now only pick up the phone when someone is interested in our services. The prescreening is all handled and we have control over the flow, what is said. Even when we're out of the office we can log in from anywhere and see what's happening with our leads and those missed calls get scheduled for us automatically.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Contactability

  • Call the toll-free customer service number and you are transferred to a blank voicemail, with an electronic repeat of the phone number.
  • The software training videos were confusing to non technical users.
  • We encountered bugs with the use of Windows 10. Some of the futures were bugged.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Contactability

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$149 per month

Contactability Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Contactability

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Contactability

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Contactability

Contactability does a pretty decent job as it is very user-friendly and puts us in contact with our prospective clients. What they could improve on that Insightly does well is training and support. This could be due to the size of the company or their prioritization of resources. Overall we enjoyed Contactability better than Insightly.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Contactability

  • We got our people to become more open minded in trying new software and exploring options for automation.
  • Users got discouraged when the software did not work as it was supposed to and customer service was not there too help.
  • Once used correctly, we did have a large increase in the number of new clients that our office handled.
Anonymous | TrustRadius Reviewer

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