17hats vs. Contactually CRM (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.3 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Contactually CRM (discontinued)
Score 8.0 out of 10
N/A
Contactually was a CRM for real estate agents and brokerages, that automatically prompted users to take action with the most important people to prevent things from falling through the cracks. Contactually was acquired by Compass in 2019, and is no longer available.
$69
per month
Pricing
17hatsContactually CRM (discontinued)
Editions & Modules
Starting Price
$45.00
per month
Professional
$69.00
per month
Accelerator
$119.00
per month
Offerings
Pricing Offerings
17hatsContactually CRM (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
17hatsContactually CRM (discontinued)
Top Pros
Top Cons
Features
17hatsContactually CRM (discontinued)
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Contactually CRM (discontinued)
9.2
3 Ratings
18% above category average
Customer data management / contact management10.02 Ratings9.93 Ratings
Workflow management10.02 Ratings9.63 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings9.93 Ratings
Contract management10.02 Ratings6.01 Ratings
Quote & order management10.01 Ratings00 Ratings
Interaction tracking8.01 Ratings9.93 Ratings
Territory management00 Ratings9.01 Ratings
Opportunity management00 Ratings9.42 Ratings
Channel / partner relationship management00 Ratings9.92 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Contactually CRM (discontinued)
9.1
3 Ratings
19% above category average
Case management8.01 Ratings9.73 Ratings
Call center management00 Ratings8.02 Ratings
Help desk management00 Ratings9.73 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Contactually CRM (discontinued)
9.7
3 Ratings
25% above category average
Lead management8.01 Ratings9.93 Ratings
Email marketing00 Ratings9.63 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
Task management9.01 Ratings7.02 Ratings
Billing and invoicing management10.02 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
Custom fields9.92 Ratings7.02 Ratings
Custom objects10.01 Ratings7.01 Ratings
Scripting environment00 Ratings7.02 Ratings
API for custom integration00 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
Contactually CRM (discontinued)
7.5
2 Ratings
11% below category average
Single sign-on capability10.01 Ratings9.02 Ratings
Role-based user permissions9.01 Ratings6.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Contactually CRM (discontinued)
9.9
3 Ratings
32% above category average
Marketing automation8.01 Ratings9.93 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Contactually CRM (discontinued)
9.4
3 Ratings
22% above category average
Mobile access8.01 Ratings9.43 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Contactually CRM (discontinued)
7.0
2 Ratings
8% below category average
Pipeline visualization00 Ratings7.02 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
Contactually CRM (discontinued)
8.4
3 Ratings
14% above category average
Social data00 Ratings9.92 Ratings
Social engagement00 Ratings7.02 Ratings
Best Alternatives
17hatsContactually CRM (discontinued)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsContactually CRM (discontinued)
Likelihood to Recommend
10.0
(2 ratings)
9.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
1.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
17hatsContactually CRM (discontinued)
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Discontinued Products
Contactually is a very powerful CRM, even though it is extremely simple to use. It is very intuitive and fun to use! Their templates for nurturing and follow-up are phenomenal, so if you have a sales cycle, this is the tool for you. I even use it to keep track of family and acquaintances' interactions, as Contactually can alert me when it's been 30 days since the last time I talked to person A. The only reason I don't give it a 10 is because price has been going up in recent years.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
Discontinued Products
  • Syncing to email
  • Design and interface
  • Support team
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
Discontinued Products
  • Social tracking is really only through Twitter so though you can add LinkedIn, G+, and even AngelList social profiles, you don't get users' social posts from those
  • The feature that highlights opportunities to stay connected with "important" contacts COULD be incredible but it only reports to you when those users have birthdays or they tweet @ you. Rather worthless in that regard. Would be nice if Important contacts showed every time those people posted something on social media.
  • Becomes laborious when you have thousands of contacts and need to organize them and indicate their level of importance.
  • Time since last contacted only tracks email. You can't manually indicate that you've contacted them, it doesn't track your calendar to know if you had a meeting
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Likelihood to Renew
17hats
No answers on this topic
Discontinued Products
Just doesn't provide the sophistication that I seek. It's a simple solution with some innovation automation relatively speaking, but ideal for individuals and small businesses with basic CRM needs.
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Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
Discontinued Products
No answers on this topic
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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Discontinued Products
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Discontinued Products
It seemed to have everything that I wanted and wasn't too expensive.
Read full review
Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
Discontinued Products
  • It's had a very positive impact in building and maintaining my relationships. The ROI has been positive as an affordable and user-friendly CRM.
Read full review
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