TrustRadius

17hats vs. ConvergeHub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.3 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
ConvergeHub
Score 8.0 out of 10
Small Businesses (1-50 employees)
ConvergeHub is a converged CRM for SMBs. According to the vendor, this solution can manage all of your sales, marketing, support, and billing needs, with a converged, full-featured, yet extremely easy-to-use CRM that is priced within reach. The vendor’s value proposition is that the features are optimized for small to medium-sized businesses that have the same needs as large corporations–but don’t have massive budgets to integrate or pay for expensive add-ons. All ConvergeHub CRM…
$9
per user - per month
Pricing
17hatsConvergeHub
Editions & Modules
Starting Price
$45.00
per month
Lite
$9
per user - per month
Professional
$29
per user - per month
Premium
$59
per user - per month
Offerings
Pricing Offerings
17hatsConvergeHub
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details——
More Pricing Information
Community Pulse
17hatsConvergeHub
Top Pros
Top Cons
Features
17hatsConvergeHub
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
ConvergeHub
8.3
1 Ratings
8% above category average
Customer data management / contact management10.02 Ratings9.01 Ratings
Workflow management10.02 Ratings9.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings7.01 Ratings
Contract management10.02 Ratings8.01 Ratings
Quote & order management10.01 Ratings9.01 Ratings
Interaction tracking8.01 Ratings8.01 Ratings
Territory management00 Ratings8.01 Ratings
Opportunity management00 Ratings9.01 Ratings
Channel / partner relationship management00 Ratings8.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
ConvergeHub
7.0
1 Ratings
8% below category average
Case management8.01 Ratings7.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
5% above category average
ConvergeHub
9.0
1 Ratings
17% above category average
Lead management8.01 Ratings9.01 Ratings
Email marketing00 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
ConvergeHub
9.0
1 Ratings
17% above category average
Task management9.01 Ratings9.01 Ratings
Billing and invoicing management10.02 Ratings9.01 Ratings
Reporting00 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
27% above category average
ConvergeHub
7.5
1 Ratings
1% below category average
Custom fields9.92 Ratings8.01 Ratings
Custom objects10.01 Ratings00 Ratings
API for custom integration00 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
ConvergeHub
9.0
1 Ratings
8% above category average
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions9.01 Ratings9.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
ConvergeHub
-
Ratings
Marketing automation8.01 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
7% above category average
ConvergeHub
9.0
1 Ratings
18% above category average
Mobile access8.01 Ratings9.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
ConvergeHub
8.0
1 Ratings
5% above category average
Pipeline visualization00 Ratings8.01 Ratings
Customizable reports00 Ratings8.01 Ratings
Best Alternatives
17hatsConvergeHub
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsConvergeHub
Likelihood to Recommend
10.0
(2 ratings)
8.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
17hatsConvergeHub
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer
Erika Tebbens
Business Strategist, Owner
Read full review
ConvergeHub
It is really well suited for clients looking to automate the process with a budget constraint and that is inline with most small and medium enterprises, startups as well as entrepreneurs looking for a productive environment to grow their business in.
Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
Business Development Manager
Read full review
Pros
17hats
  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer
Marli Espinales
Internet Marketing Director and Consultant
Read full review
ConvergeHub
  • The dashboards are really good and feature laden.
  • The UI is really intuitive as well as user friendly.
  • Automation of simple tasks as well as the marketing process is really easy.
  • Above all the pricing takes the cake here.
Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
Business Development Manager
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer
Erika Tebbens
Business Strategist, Owner
Read full review
ConvergeHub
  • Customer support isn't that great, takes a lot of time to respond.
  • Notifications are not on time, i.e. they are delayed and not real time.
  • Lack of integration with other applications.
Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
Business Development Manager
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer
Erika Tebbens
Business Strategist, Owner
Read full review
ConvergeHub
No answers on this topic
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer
Marli Espinales
Internet Marketing Director and Consultant
Read full review
ConvergeHub
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
ConvergeHub
ConvergeHub offers the best set of features and the interface that it does at a price that is by far the best out of its competitors. This has been an easy-to-sell product as the maximum amount of clients are startups or SMEs and budget is the main constraint for them, with which the views of ConvergeHub creators seem to align well.
Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
Business Development Manager
Read full review
Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer
Marli Espinales
Internet Marketing Director and Consultant
Read full review
ConvergeHub
  • It helps increase the overall productivity by automating daily routine tasks.
  • Sales & marketing process becomes easier and more productive.
  • Workflow management is easier.
  • Overall productivity increases many-fold.
Prashant Choudhary | TrustRadius Reviewer
Prashant Choudhary
Business Development Manager
Read full review
ScreenShots

ConvergeHub Screenshots

Screenshot of ConvergeHub dashboard provides a quick and precise snapshot of the key business metrics, namely – Deals by Expected Close Date; Leads by Source; Lead Acquisition & Deal Acquisition and so on.Screenshot of ConvergeHub calendar allows users to schedule, reschedule, organize, add and edit the tasks. Users can share the calendar with colleagues for quick collaboration. They can check tasks due dates and get notified about upcoming meetings.Screenshot of Users can frame and run marketing campaigns across four broadcast mediums – Email, Direct Mail, SMS and Social. At the end of every campaign, they can use the cross-channel campaign tracking feature to measure the campaign performance and identify the most profitable channels.Screenshot of ConvergeHub provides Case History for every customer stored in the CRM. The case history section includes important details like - total number of cases, assigned customer support agents, case resolution status and case closure date.Screenshot of ConvergeHub Library module enables users to store, share and manage important files, collaterals, brochures, presentations and case studies for every target, lead, account, contact, deal and customer.Screenshot of ConvergeHub facilitates its users to store all business contacts within one unified database that is accessible round-the-clock from any internet-enabled device. The contact details section includes information such as email, phone number, meeting notes, to-do lists and documents. Users can customize the contacts management section and add comments, notes, events and files to the contacts.