What users are saying about
7 Ratings
9 Ratings
7 Ratings
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Score 9.1 out of 100
9 Ratings
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Score 8.8 out of 100

Feature Set Ratings

  • 17hats ranks higher in 6 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Integrations with 3rd-party Software, Platform
  • Cosential ranks higher in 1 feature set: Security

Sales Force Automation

9.5

17hats

95%
8.7

Cosential

87%
Cosential ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
10.0
100%
1 Rating

Workflow management

9.9
99%
2 Ratings
6.0
60%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
10.0
100%
1 Rating

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
9.0
90%
1 Rating

Territory management

N/A
0 Ratings
9.0
90%
1 Rating

Opportunity management

N/A
0 Ratings
10.0
100%
1 Rating

Channel / partner relationship management

N/A
0 Ratings
7.0
70%
1 Rating

Customer Service & Support

8.0

17hats

80%

Cosential

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Case management

8.0
80%
1 Rating
N/A
0 Ratings

Marketing Automation

8.0

17hats

80%
7.5

Cosential

75%
Cosential ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
10.0
100%
1 Rating

Email marketing

N/A
0 Ratings
5.0
50%
1 Rating

CRM Project Management

9.5

17hats

95%
8.0

Cosential

80%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
7.0
70%
1 Rating

Billing and invoicing management

10.0
100%
2 Ratings
N/A
0 Ratings

Reporting

N/A
0 Ratings
9.0
90%
1 Rating

Customization

9.9

17hats

99%
7.5

Cosential

75%
17hats ranks higher in 2/2 features

Custom fields

9.8
98%
2 Ratings
9.0
90%
1 Rating

Custom objects

10.0
100%
1 Rating
6.0
60%
1 Rating

Security

9.5

17hats

95%
10.0

Cosential

100%
Cosential ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
10.0
100%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
10.0
100%
1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%
5.0

Cosential

50%
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
5.0
50%
1 Rating

Platform

8.0

17hats

80%
7.0

Cosential

70%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.0
70%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.7

Cosential

87%
Cosential ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
6.0
60%
1 Rating

Pipeline visualization

N/A
0 Ratings
10.0
100%
1 Rating

Customizable reports

N/A
0 Ratings
10.0
100%
1 Rating

Social CRM

17hats

Feature Set Not Supported
N/A
5.0

Cosential

50%
Cosential ranks higher in 2/2 features

Social data

N/A
0 Ratings
5.0
50%
1 Rating

Social engagement

N/A
0 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Usability
  • Cosential is rated higher in 1 area: Likelihood to Recommend
  • 17hats and Cosential are tied in 1 area: Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
10.0

Cosential

100%
1 Rating

Usability

9.0

17hats

90%
1 Rating
8.0

Cosential

80%
1 Rating

Support Rating

8.0

17hats

80%
3 Ratings
8.0

Cosential

80%
1 Rating

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Cosential Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

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