17hats vs Cosential | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 8.8 out of 10

Based on 9 reviews and ratings

Feature Set Ratings

17hats ranks higher in 6 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Integrations with 3rd-party Software, Platform
Cosential ranks higher in 1 feature set: Security

Sales Force Automation

9.5

17hats

95%

8.7

Cosential

87%

Cosential ranks higher in 6/9 features

Customer data management / contact management

9.9

99%

2 Ratings

10.0

100%

1 Rating

Workflow management

9.9

99%

2 Ratings

6.0

60%

1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

10.0

100%

1 Rating

Contract management

10.0

100%

2 Ratings

N/A

0 Ratings

Quote & order management

10.0

100%

1 Rating

N/A

0 Ratings

Interaction tracking

8.0

80%

1 Rating

9.0

90%

1 Rating

Territory management

N/A

0 Ratings

9.0

90%

1 Rating

Opportunity management

N/A

0 Ratings

10.0

100%

1 Rating

Channel / partner relationship management

N/A

0 Ratings

7.0

70%

1 Rating

Customer Service & Support

8.0

17hats

80%

Cosential

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Case management

8.0

80%

1 Rating

N/A

0 Ratings

Marketing Automation

8.0

17hats

80%

7.5

Cosential

75%

Cosential ranks higher in 2/2 features

Lead management

8.0

80%

1 Rating

10.0

100%

1 Rating

Email marketing

N/A

0 Ratings

5.0

50%

1 Rating

CRM Project Management

9.5

17hats

95%

8.0

Cosential

80%

17hats ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

7.0

70%

1 Rating

Billing and invoicing management

10.0

100%

2 Ratings

N/A

0 Ratings

Reporting

N/A

0 Ratings

9.0

90%

1 Rating

Customization

9.9

17hats

99%

7.5

Cosential

75%

17hats ranks higher in 2/2 features

Custom fields

9.8

98%

2 Ratings

9.0

90%

1 Rating

Custom objects

10.0

100%

1 Rating

6.0

60%

1 Rating

Security

9.5

17hats

95%

10.0

Cosential

100%

Cosential ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

10.0

100%

1 Rating

Role-based user permissions

9.0

90%

1 Rating

10.0

100%

1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%

5.0

Cosential

50%

17hats ranks higher in 1/1 features

Marketing automation

8.0

80%

1 Rating

5.0

50%

1 Rating

Platform

8.0

17hats

80%

7.0

Cosential

70%

17hats ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

7.0

70%

1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

8.7

Cosential

87%

Cosential ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

6.0

60%

1 Rating

Pipeline visualization

N/A

0 Ratings

10.0

100%

1 Rating

Customizable reports

N/A

0 Ratings

10.0

100%

1 Rating

Social CRM

17hats

Feature Set Not Supported

N/A

5.0

Cosential

50%

Cosential ranks higher in 2/2 features

Social data

N/A

0 Ratings

5.0

50%

1 Rating

Social engagement

N/A

0 Ratings

5.0

50%

1 Rating

Attribute Ratings

17hats is rated higher in 1 area: Usability
Cosential is rated higher in 1 area: Likelihood to Recommend
17hats and Cosential are tied in 1 area: Support Rating

17hats

99%

2 Ratings

10.0

Cosential

100%

1 Rating

17hats

90%

1 Rating

8.0

Cosential

80%

1 Rating

17hats

80%

3 Ratings

8.0

Cosential

80%

1 Rating

Pros

Invoicing
Creating online questionnaire

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Inputting of companies and leads who may become prospects.
Creating specific opportunities for construction projects.
Tracking opportunities through the entire sales cycle.
Inputting detailed notes and activity by the Sales team.

Read full review

Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

Read full review

Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

The open software is somewhat difficult to master as an administrator.
Report writing could be more intuitive.
The company seems to cater to larger users.

Read full review

Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Cosential Editions & Modules

—

Additional Pricing Details

—

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

Read full review

Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Cosential 8.0

Based on 1 answer

Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.

Read full review

Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

Cosential 8.0

Based on 1 answer

My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.

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Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

Alternatives Considered

No answers on this topic

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.

Read full review

Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Allowed for common tracking by business developers in different regions.
Helped us quantify effort.
Provides great reports for management.

Read full review

Kevin Shaw

Vice-President - Marketing

WIELANDConstruction, 51-200 employees

View all 1 answers on this topic

17hats

Cosential

17hats

Cosential

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Cosential

Case management

17hats

Cosential

Lead management

Email marketing

17hats

Cosential

Task management

Billing and invoicing management

Reporting

17hats

Cosential

Custom fields

Custom objects

17hats

Cosential

Single sign-on capability

Role-based user permissions

17hats

Cosential

Marketing automation

17hats

Cosential

Mobile access

17hats

Cosential

Forecasting

Pipeline visualization

Customizable reports

17hats

Cosential

Social data

Social engagement

17hats

Cosential

17hats

Cosential

17hats

Cosential

Likelihood to Recommend

17hats

Cosential

Pros

17hats

Cosential

Cons

17hats

Cosential

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

17hats Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Cosential Editions & Modules