What users are saying about
3 Ratings
9 Ratings
3 Ratings
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Score 9.6 out of 100
9 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Cosential

Great for medium and large construction companies that have a specific salesforce.
Kevin Shaw | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.3
Cosential
8.7
Customer data management / contact management
17hats
9.5
Cosential
10.0
Workflow management
17hats
9.5
Cosential
6.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Cosential
10.0
Contract management
17hats
10.0
Cosential
Quote & order management
17hats
10.0
Cosential
Interaction tracking
17hats
8.0
Cosential
9.0
Territory management
17hats
Cosential
9.0
Opportunity management
17hats
Cosential
10.0
Channel / partner relationship management
17hats
Cosential
7.0

Customer Service & Support

17hats
8.0
Cosential
Case management
17hats
8.0
Cosential

Marketing Automation

17hats
8.0
Cosential
7.5
Lead management
17hats
8.0
Cosential
10.0
Email marketing
17hats
Cosential
5.0

CRM Project Management

17hats
9.5
Cosential
8.0
Task management
17hats
9.0
Cosential
7.0
Billing and invoicing management
17hats
10.0
Cosential
Reporting
17hats
Cosential
9.0

Customization

17hats
9.5
Cosential
7.5
Custom fields
17hats
9.1
Cosential
9.0
Custom objects
17hats
10.0
Cosential
6.0

Security

17hats
9.5
Cosential
10.0
Single sign-on capability
17hats
10.0
Cosential
10.0
Role-based user permissions
17hats
9.0
Cosential
10.0

Integrations with 3rd-party Software

17hats
8.0
Cosential
5.0
Marketing automation
17hats
8.0
Cosential
5.0

Platform

17hats
8.0
Cosential
7.0
Mobile access
17hats
8.0
Cosential
7.0

CRM Reporting & Analytics

17hats
Cosential
8.7
Forecasting
17hats
Cosential
6.0
Pipeline visualization
17hats
Cosential
10.0
Customizable reports
17hats
Cosential
10.0

Social CRM

17hats
Cosential
5.0
Social data
17hats
Cosential
5.0
Social engagement
17hats
Cosential
5.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Cosential

  • Inputting of companies and leads who may become prospects.
  • Creating specific opportunities for construction projects.
  • Tracking opportunities through the entire sales cycle.
  • Inputting detailed notes and activity by the Sales team.
Kevin Shaw | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Cosential

  • The open software is somewhat difficult to master as an administrator.
  • Report writing could be more intuitive.
  • The company seems to cater to larger users.
Kevin Shaw | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Cosential

Cosential 8.0
Based on 1 answer
Cosential is very intuitive for the AEC industry and has the ability to be customized for your specific needs. The reports are especially helpful, with good visual dashboards.
Kevin Shaw | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Cosential

Cosential 8.0
Based on 1 answer
My original trainer / implementation specialist was fantastic. That relationship has continued, even though I have been officially handed off to the customer service side. The customer service side seems to have higher turnover than normal, but in general they are also very supportive, although not as responsive as I might like.
Kevin Shaw | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Cosential

Cosential is specific to the A/E industry and is the most intuitive software we found for construction.
Kevin Shaw | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Cosential

  • Allowed for common tracking by business developers in different regions.
  • Helped us quantify effort.
  • Provides great reports for management.
Kevin Shaw | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

Cosential

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cosential Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.5
Cosential
10.0

Usability

17hats
9.0
Cosential
8.0

Support Rating

17hats
8.0
Cosential
8.0

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