What users are saying about
1 Ratings
41 Ratings
1 Ratings
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Score 9 out of 100
41 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

DemandTools

Sales territory changes are much faster and efficient for our company when using DemandTools; updating the Account owner and having the additional related records for Contacts, open Tasks, and open Opportunities, certain custom object records flow to the new Owner is awesome. We also use DemandTools scenarios to solve some problems with updating custom object records daily in our Finance team; our third ERP vendor is difficult to work with so this was easier than paying them thousands of dollars to improve their system.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
DemandTools
Customer data management / contact management
17hats
9.0
DemandTools
Workflow management
17hats
9.0
DemandTools
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
DemandTools
Contract management
17hats
10.0
DemandTools
Quote & order management
17hats
10.0
DemandTools
Interaction tracking
17hats
8.0
DemandTools

Customer Service & Support

17hats
8.0
DemandTools
Case management
17hats
8.0
DemandTools

Marketing Automation

17hats
8.0
DemandTools
Lead management
17hats
8.0
DemandTools

CRM Project Management

17hats
9.5
DemandTools
Task management
17hats
9.0
DemandTools
Billing and invoicing management
17hats
10.0
DemandTools

Customization

17hats
8.0
DemandTools
Custom fields
17hats
8.0
DemandTools

Security

17hats
9.5
DemandTools
Single sign-on capability
17hats
10.0
DemandTools
Role-based user permissions
17hats
9.0
DemandTools

Integrations with 3rd-party Software

17hats
8.0
DemandTools
Marketing automation
17hats
8.0
DemandTools

Platform

17hats
8.0
DemandTools
Mobile access
17hats
8.0
DemandTools

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

DemandTools

  • The simplest things can mean so much. Being able to upload data from an Excel file is very helpful.
  • The ability to use transformations and constants makes uploading records so much easier. Less clean-up and manipulation of files before upload means less likelihood of user error.
  • The ability to update data based on a set of business rules is invaluable. Updating dates using a formula (date + 30 days) is so much easier than exporting data to Excel, performing a date function, saving as CSV, and then uploading. And providing the functionality to save scenarios on top of it makes a very big difference.
  • The single table de-dupe is a great feature. I can customize the logic and use fuzzy matching to find dupes and clean them up.
Beth Follenweider | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

DemandTools

  • UX/UI - I like the all-in-one screen with steps labeled approach, but it can get clunky at times.
  • Navigating to the right tool - there's not a lot of info on the nav bar about what each tool does. For the ones that aren't obvious, it would help to have a little info so that you don't have to go into Mass Effect and Mass Impact just to determine which one you need.
  • Information in the tool about the advanced options - I rarely know how to use that stuff or what will happen. For example, Mass Impact updates with a formula, etc.
Andrew Schatzberg | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 10.0
Based on 10 answers
We inherited our Salesforce instance from the previous IT group of this company, who were not putting Salesforce to the correct use. We are a comparatively small organization. The data-related headaches have been dealt with and resolved at the initial stages of revamping the Salesforce instance. Since then, we have put more stress into data validation and data entry, so that we don't get bad data into the system. Thus our current data issues are minimal for using a robust tool like DemandTools.
Mithun Sapui | TrustRadius Reviewer

Usability

17hats

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.4
Based on 3 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

DemandTools

DemandTools 9.0
Based on 10 answers
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
Anonymous | TrustRadius Reviewer

Online Training

17hats

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

DemandTools

DemandTools 10.0
Based on 6 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

DemandTools

DemandTools is essentially the best mass data manipulation tool on the market for working with Salesforce data.
DataLoader is old, out-dated and cumbersome to use. This tool is what DataLoader wishes it could be and essentially replaces it as it surpasses it in every way possible.
Some of the key features of DemandTools over DataLoader are the "expert logic" checkbox which allows for detailed logic-based searches, saving scenarios (repeatable tasks) and the PowerGrid tool in general. After beginning to use DemandTools in 2016, I have used DataLoader maybe 1 time since.
The only use case for DataLoader over DemandTools is to view/export deleted records. That is so far the only thing I've found that DemandTools cannot do that DataLoader can.
Jared Wacht | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

DemandTools

  • With so many inquiries coming from dozens of sources, being able to remove duplicate records has been a huge return on investment. This can be seen, first and foremost, in the money saved by not mailing any print materials to the same student more than once.
  • Similarly, having the ability to mass update records in batch format has allowed us to ensure that our coding is up-to-date and as accurate as possible.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

17hats
9.0
DemandTools
8.3

Likelihood to Renew

17hats
DemandTools
10.0

Usability

17hats
DemandTools
8.4

Performance

17hats
DemandTools
10.0

Support Rating

17hats
8.0
DemandTools
9.0

Online Training

17hats
DemandTools
8.5

Implementation Rating

17hats
DemandTools
10.0

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