What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
94 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 94 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
- Freshworks CRM (formerly Freshsales) ranks higher in 2 feature sets: Marketing Automation, Platform
Sales Force Automation
9.5
17hats
95%
8.0
Freshworks CRM (formerly Freshsales)
80%
17hats ranks higher in 5/9 features
17hats ranks higher in 5/9 features
Customer data management / contact management
9.9
99%
2 Ratings
8.5
85%
51 Ratings
Workflow management
9.9
99%
2 Ratings
8.6
86%
49 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
8.1
81%
50 Ratings
Contract management
10.0
100%
2 Ratings
N/A
0 Ratings
Quote & order management
10.0
100%
1 Rating
N/A
0 Ratings
Interaction tracking
8.0
80%
1 Rating
8.3
83%
50 Ratings
Territory management
N/A
0 Ratings
9.0
90%
40 Ratings
Opportunity management
N/A
0 Ratings
7.9
79%
44 Ratings
Channel / partner relationship management
N/A
0 Ratings
6.0
60%
38 Ratings
Customer Service & Support
8.0
17hats
80%
Freshworks CRM (formerly Freshsales)
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Case management
8.0
80%
1 Rating
N/A
0 Ratings
Marketing Automation
8.0
17hats
80%
8.9
Freshworks CRM (formerly Freshsales)
89%
Freshworks CRM (formerly Freshsales) ranks higher in 2/2 features
Freshworks CRM (formerly Freshsales) ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating
9.0
90%
46 Ratings
Email marketing
N/A
0 Ratings
8.7
87%
47 Ratings
CRM Project Management
9.5
17hats
95%
8.5
Freshworks CRM (formerly Freshsales)
85%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating
8.5
85%
46 Ratings
Billing and invoicing management
10.0
100%
2 Ratings
N/A
0 Ratings
Reporting
N/A
0 Ratings
8.5
85%
48 Ratings
Customization
9.9
17hats
99%
8.2
Freshworks CRM (formerly Freshsales)
82%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Custom fields
9.8
98%
2 Ratings
8.3
83%
48 Ratings
Custom objects
10.0
100%
1 Rating
8.3
83%
39 Ratings
API for custom integration
N/A
0 Ratings
7.9
79%
36 Ratings
Security
9.5
17hats
95%
8.4
Freshworks CRM (formerly Freshsales)
84%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating
8.4
84%
39 Ratings
Role-based user permissions
9.0
90%
1 Rating
8.4
84%
44 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%
Freshworks CRM (formerly Freshsales)
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Marketing automation
8.0
80%
1 Rating
N/A
0 Ratings
Platform
8.0
17hats
80%
9.5
Freshworks CRM (formerly Freshsales)
95%
Freshworks CRM (formerly Freshsales) ranks higher in 1/1 features
Freshworks CRM (formerly Freshsales) ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
9.5
95%
46 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A
8.4
Freshworks CRM (formerly Freshsales)
84%
Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features
Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features
Forecasting
N/A
0 Ratings
8.3
83%
42 Ratings
Pipeline visualization
N/A
0 Ratings
8.7
87%
50 Ratings
Customizable reports
N/A
0 Ratings
8.1
81%
44 Ratings
Attribute Ratings
- 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings
8.3
Freshworks CRM (formerly Freshsales)
83%
54 Ratings
Usability
9.0
17hats
90%
1 Rating
8.8
Freshworks CRM (formerly Freshsales)
88%
6 Ratings
Support Rating
8.0
17hats
80%
3 Ratings
7.2
Freshworks CRM (formerly Freshsales)
72%
5 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Freshworks CRM (formerly Freshsales)
If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.

Verified User
Manager in Sales
Telecommunications Company, 11-50 employeesPros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Freshworks CRM (formerly Freshsales)
- It helps you automate your onboarding process for new leads.
- It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
- It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Owner
All My Web NeedsMarketing & Advertising, 1-10 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Freshworks CRM (formerly Freshsales)
- Persistent and pervasive down time
- Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
- Slow and unhelpful customer service
- Account management doesn't understand our business or what we're trying to accomplish
- Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
- Lead and contact records have gone missing and FreshSales is unable to recover data

Verified User
Director in Sales
Internet Company, 11-50 employeesPricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Freshworks CRM (formerly Freshsales)
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$19 per user per month, billed annually
Freshworks CRM (formerly Freshsales) Editions & Modules
Edition
Customer-for-Life Cloud - Growth | $29.001 |
---|---|
Customer-for-Life Cloud - Pro | $69.001 |
Customer-for-Life Cloud - Enterprise | $125.001 |
Sales Cloud - Growth | $29.001 |
Sales Cloud - Pro | $59.001 |
Sales Cloud - Enterprise | $99.001 |
Marketing Cloud - Growth | $19.001 |
Marketing Cloud - Pro | $59.001 |
Marketing Cloud - Enterprise | $99.001 |
- per user per month, billed annually
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Freshworks CRM (formerly Freshsales)
Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Senior executive - Business Development
Indium SoftwareInformation Technology & Services, 1001-5000 employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Freshworks CRM (formerly Freshsales)
Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Senior executive - Business Development
Indium SoftwareInformation Technology & Services, 1001-5000 employees
Alternatives Considered
17hats
No answers on this topic
Freshworks CRM (formerly Freshsales)
Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.

Verified User
Manager in Sales
Information Technology and Services Company, 1-10 employeesReturn on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Freshworks CRM (formerly Freshsales)
- It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
- The reporting functions help me stay on track of sales opportunities.
- The task reminders help me accelerate how quickly deals come together.
Founder and Creative Director
Avastar MarketingInternet, 1-10 employees