What users are saying about
7 Ratings
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Score 9.1 out of 100
94 Ratings
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Score 8 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • Freshworks CRM (formerly Freshsales) ranks higher in 2 feature sets: Marketing Automation, Platform

Sales Force Automation

9.5

17hats

95%
8.0

Freshworks CRM (formerly Freshsales)

80%
17hats ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.5
85%
51 Ratings

Workflow management

9.9
99%
2 Ratings
8.6
86%
49 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.1
81%
50 Ratings

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
8.3
83%
50 Ratings

Territory management

N/A
0 Ratings
9.0
90%
40 Ratings

Opportunity management

N/A
0 Ratings
7.9
79%
44 Ratings

Channel / partner relationship management

N/A
0 Ratings
6.0
60%
38 Ratings

Customer Service & Support

8.0

17hats

80%

Freshworks CRM (formerly Freshsales)

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Case management

8.0
80%
1 Rating
N/A
0 Ratings

Marketing Automation

8.0

17hats

80%
8.9

Freshworks CRM (formerly Freshsales)

89%
Freshworks CRM (formerly Freshsales) ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
9.0
90%
46 Ratings

Email marketing

N/A
0 Ratings
8.7
87%
47 Ratings

CRM Project Management

9.5

17hats

95%
8.5

Freshworks CRM (formerly Freshsales)

85%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.5
85%
46 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
N/A
0 Ratings

Reporting

N/A
0 Ratings
8.5
85%
48 Ratings

Customization

9.9

17hats

99%
8.2

Freshworks CRM (formerly Freshsales)

82%
17hats ranks higher in 2/3 features

Custom fields

9.8
98%
2 Ratings
8.3
83%
48 Ratings

Custom objects

10.0
100%
1 Rating
8.3
83%
39 Ratings

API for custom integration

N/A
0 Ratings
7.9
79%
36 Ratings

Security

9.5

17hats

95%
8.4

Freshworks CRM (formerly Freshsales)

84%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.4
84%
39 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.4
84%
44 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

Freshworks CRM (formerly Freshsales)

Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
N/A
0 Ratings

Platform

8.0

17hats

80%
9.5

Freshworks CRM (formerly Freshsales)

95%
Freshworks CRM (formerly Freshsales) ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
9.5
95%
46 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.4

Freshworks CRM (formerly Freshsales)

84%
Freshworks CRM (formerly Freshsales) ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.3
83%
42 Ratings

Pipeline visualization

N/A
0 Ratings
8.7
87%
50 Ratings

Customizable reports

N/A
0 Ratings
8.1
81%
44 Ratings

Attribute Ratings

  • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
8.3

Freshworks CRM (formerly Freshsales)

83%
54 Ratings

Usability

9.0

17hats

90%
1 Rating
8.8

Freshworks CRM (formerly Freshsales)

88%
6 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
7.2

Freshworks CRM (formerly Freshsales)

72%
5 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$19 per user per month, billed annually

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

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