What users are saying about
1 Ratings
26 Ratings
1 Ratings
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Score 9 out of 100
26 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

GreenRope

There's no such thing as a CRM that doesn't have its complications and headaches. I have tried a lot of them and ultimately like GreenRope heads and shoulders above the rest. GreenRope is particularly suited for small to medium sized businesses who do not have the budget or need for a SalesForce install, or the engineers necessary to make other CRM software work. If you want a more sophisticated system than an email responder like MailChimp or Constant Contact, you need to have a CRM. So ask yourself what you are looking to automate in your business and then go for a solution that has the ability to scale with you. A CRM is a commitment to long term growth and automation, and you should see it as an investment -- both in cash and in time. I don't have a programmer and have managed to get a lot of functionality out of GreenRope (all DIY). And I'm always adding to it with no limits in sight.
Alicia Dearn | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
GreenRope
8.3
Customer data management / contact management
17hats
9.0
GreenRope
9.4
Workflow management
17hats
9.0
GreenRope
9.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
GreenRope
9.6
Contract management
17hats
10.0
GreenRope
3.8
Quote & order management
17hats
10.0
GreenRope
9.0
Interaction tracking
17hats
8.0
GreenRope
9.7
Territory management
17hats
GreenRope
8.1
Opportunity management
17hats
GreenRope
9.7
Channel / partner relationship management
17hats
GreenRope
6.6

Customer Service & Support

17hats
8.0
GreenRope
9.7
Case management
17hats
8.0
GreenRope
9.7
Call center management
17hats
GreenRope
9.6
Help desk management
17hats
GreenRope
9.7

Marketing Automation

17hats
8.0
GreenRope
9.2
Lead management
17hats
8.0
GreenRope
9.0
Email marketing
17hats
GreenRope
9.4

CRM Project Management

17hats
9.5
GreenRope
9.6
Task management
17hats
9.0
GreenRope
9.4
Billing and invoicing management
17hats
10.0
GreenRope
9.7
Reporting
17hats
GreenRope
9.7

Customization

17hats
8.0
GreenRope
8.3
Custom fields
17hats
8.0
GreenRope
9.0
Custom objects
17hats
GreenRope
8.3
Scripting environment
17hats
GreenRope
7.0
API for custom integration
17hats
GreenRope
9.0

Security

17hats
9.5
GreenRope
8.7
Single sign-on capability
17hats
10.0
GreenRope
8.6
Role-based user permissions
17hats
9.0
GreenRope
8.9

Integrations with 3rd-party Software

17hats
8.0
GreenRope
9.2
Marketing automation
17hats
8.0
GreenRope
9.0
Compensation management
17hats
GreenRope
9.4

Platform

17hats
8.0
GreenRope
8.0
Mobile access
17hats
8.0
GreenRope
8.0

CRM Reporting & Analytics

17hats
GreenRope
8.8
Forecasting
17hats
GreenRope
8.7
Pipeline visualization
17hats
GreenRope
8.4
Customizable reports
17hats
GreenRope
9.4

Social CRM

17hats
GreenRope
9.0
Social data
17hats
GreenRope
9.0
Social engagement
17hats
GreenRope
9.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

GreenRope

  • GreenRope provides a full-featured application at ALL pricing levels. You don't have to 'upgrade' to get better features - you've got them all right away. I really appreciated this!
  • GreenRope doesn't charge per user (i.e., administrator of the system). Other systems require additional fees when adding administrators to your account. GreenRope makes it easy for me to get help with the CRM by adding more of my people, without adding multiple fees.
  • Customer Service at GreenRope rocks! They really want to help you get started well. The training and set-up calls are fantastic. For any support issues that have come up (usually newbie questions!) I've always received a prompt response. I can't say enough about their support.
  • There are many ways for me to customize my data sets, for management and segmentation of contacts, specific to my industry and business needs.
  • Dashboard customization - as a visual learner, the presentation of information on my screen is important to me, and GreenRope allows me the ability to customize colours, icons, and sizes of things in my dashboard. This is helpful for my creativity and productivity.
Raylene Wall | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

GreenRope

  • The project management software - while usable in its current form - can still benefit from further development. But I've noticed that they are working on it, so it seems they are aware of this area of opportunity.
  • This is a little thing, but I'd like the ability to drill into specific tasks from more areas, and mark them complete quickly or make notes on them.
  • I honestly don't have many suggestions. I use their ticket system to make suggestions when they occur to me, and they tend to incorporate suggestions very quickly into subsequent builds.
Andrea Hill | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 8.8
Based on 8 answers
They have monthly renewals, so at any time you can cancel and not feel like they are holding your money. Their customer support is easy to work with. Their ticketing system to communicate with you about service issues is fantastic(which is included in the monthly fee) allows you to track issues. We use the ticketing system and add it to our website. This gives people the ability to communicate with us 24/7.
Lance Labno | TrustRadius Reviewer

Usability

17hats

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 6.6
Based on 4 answers
It takes time to learn this system. It is not going to happen over night, but once you master it it will be worth it. I am already seeing some great results, all I have to do is keep learning.
Renee Charbonneau | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

GreenRope

GreenRope 7.3
Based on 2 answers
Many times I have to repeat the issue several times before the person understands correctly. There was also an instant where support was not available when help was needed, had to wait for a response and it was a business day.
Anonymous | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

GreenRope

GreenRope 8.2
Based on 1 answer
I think there are some cheat sheets and best practises lists that could be created that would save a business a lot of time and frustration. BUT, even as it is, the frustrations and challenges disappear as things start working. I am going to be offering up a few of the tricks I have learned to the team at GreenRope to share with other users because when customers offer valuable work arounds that they find helpful to others, we accomplish a few things. The coders get an idea of things that aren't working quite as expected so they can look into fixes, other customers get benefit and we all win
Renee Charbonneau | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

GreenRope

We chose GreenRope.com because they were the best fit. We already had a marketing email strategy with Constant Contact so choosing a CRM with those capabilities was very important when making our decision. Everything we were already doing could be in 1 place instead of needing to login to several different outlets to reach our goals and objectives. For example, email marketing (Constant Contact), website tracking (our Host), client tracking (spreadsheets), Calendars (Outlook), etc. Now we do everything, email marketing, track leads, have a work flow, track website visitors, post events and forecast all with 1 login. It's great!!
Wendy Tibus | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

GreenRope

  • It has helped us from an efficiency standpoint to organize, keep track off, and communicate with our contacts.
  • We have high functionality and great features for a great cost.
  • People with varying levels of computer experience can use GreenRope and many of its features.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

GreenRope

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$399*

* Per Account

GreenRope Editions & Modules

Edition
Starter$1491
Prime$1991
Pro$2491
Premium$2991
Powerhouse$3491
Supreme$4491
Ultimate$6991
  1. Per Month [Unlimited Users]
Additional Pricing Details
All price plans include unlimited users, unlimited emails, and all features.

Rating Summary

Likelihood to Recommend

17hats
9.0
GreenRope
9.0

Likelihood to Renew

17hats
GreenRope
8.8

Usability

17hats
GreenRope
6.6

Performance

17hats
GreenRope
8.2

Support Rating

17hats
8.0
GreenRope
7.3

Implementation Rating

17hats
GreenRope
8.2

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