17hats vs Highrise | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 5.5 out of 10

Based on 19 reviews and ratings

Feature Set Ratings

Sales Force Automation

9.5

17hats

95%

Highrise

Feature Set Not Supported

N/A

17hats ranks higher in 6/6 features

Customer data management / contact management

9.9

99%

2 Ratings

N/A

0 Ratings

Workflow management

9.9

99%

2 Ratings

N/A

0 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

N/A

0 Ratings

Contract management

10.0

100%

2 Ratings

N/A

0 Ratings

Quote & order management

10.0

100%

1 Rating

N/A

0 Ratings

Interaction tracking

8.0

80%

1 Rating

N/A

0 Ratings

Customer Service & Support

8.0

17hats

80%

Highrise

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Case management

8.0

80%

1 Rating

N/A

0 Ratings

Marketing Automation

8.0

17hats

80%

Highrise

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Lead management

8.0

80%

1 Rating

N/A

0 Ratings

CRM Project Management

9.5

17hats

95%

Highrise

Feature Set Not Supported

N/A

17hats ranks higher in 2/2 features

Task management

9.0

90%

1 Rating

N/A

0 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

N/A

0 Ratings

Customization

9.9

17hats

99%

Highrise

Feature Set Not Supported

N/A

17hats ranks higher in 2/2 features

Custom fields

9.8

98%

2 Ratings

N/A

0 Ratings

Custom objects

10.0

100%

1 Rating

N/A

0 Ratings

Security

9.5

17hats

95%

Highrise

Feature Set Not Supported

N/A

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

N/A

0 Ratings

Role-based user permissions

9.0

90%

1 Rating

N/A

0 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

Highrise

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Marketing automation

8.0

80%

1 Rating

N/A

0 Ratings

Platform

8.0

17hats

80%

Highrise

Feature Set Not Supported

N/A

17hats ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

N/A

0 Ratings

Attribute Ratings

17hats is rated higher in 1 area: Likelihood to Recommend
Highrise is rated higher in 1 area: Support Rating
17hats and Highrise are tied in 1 area: Usability

17hats

99%

2 Ratings

9.0

Highrise

90%

10 Ratings

17hats

N/A

0 Ratings

8.2

Highrise

82%

9 Ratings

17hats

90%

1 Rating

9.0

Highrise

90%

1 Rating

17hats

80%

3 Ratings

9.0

Highrise

90%

2 Ratings

Pros

Invoicing
Creating online questionnaire

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.

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Averill Earls

Creative Services Assistant

Cabot CreameryDairy, 501-1000 employees

View all 10 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.

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Derek Jones

Director of Product Management

Revive MS SupportHospital & Health Care, 11-50 employees

View all 10 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$4 Per User Per Month

Highrise Editions & Modules

Edition

Highrise	$4.00¹

Per User Per Month

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Highrise 8.2

Based on 9 answers

Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.

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Rachel Panush

Project Manager | Interactive Producer

ExecutionistsInformation Technology and Services, 1-10 employees

View all 9 answers on this topic

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Highrise 9.0

Based on 1 answer

It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with

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Derek Jones

Director of Product Management

Revive MS SupportHospital & Health Care, 11-50 employees

View all 1 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

Highrise 9.0

Based on 2 answers

They are quick and SO nice. They are very friendly and are eager to help.

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Denice Castillo

Special Projects

Mobile Med Inc.Marketing and Advertising, 11-50 employees

View all 2 answers on this topic

Alternatives Considered

No answers on this topic

Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.

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Blake Baron

Ecommerce & Consumer Products Manager

Midwest Tungsten ServiceMining & Metals, 11-50 employees

View all 10 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Better customer service, I am able to look up client info in a more organized way
I feel that our efficiency has really increased. Highrise is a lot faster than our old program
Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement

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Stephanie Belleville

Project Coordinator

Plastic Surgery StudiosMarketing and Advertising, 11-50 employees

View all 10 answers on this topic

17hats

Highrise

17hats

Highrise

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

17hats

Highrise

Case management

17hats

Highrise

Lead management

17hats

Highrise

Task management

Billing and invoicing management

17hats

Highrise

Custom fields

Custom objects

17hats

Highrise

Single sign-on capability

Role-based user permissions

17hats

Highrise

Marketing automation

17hats

Highrise

Mobile access

17hats

Highrise

17hats

Highrise

17hats

Highrise

17hats

Highrise

Likelihood to Recommend

17hats

Highrise

Pros

17hats

Highrise

Cons

17hats

Highrise

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

17hats Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Highrise Editions & Modules

Edition

Additional Pricing Details

Likelihood to Renew

17hats

Highrise

Usability

17hats

Highrise

Support Rating

17hats

Highrise

Alternatives Considered