7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 5.5 out of 100
Based on 19 reviews and ratings
Feature Set Ratings
Sales Force Automation
9.5
17hats
95%
Highrise
Feature Set Not Supported
N/A
17hats ranks higher in 6/6 features
17hats ranks higher in 6/6 features
Customer data management / contact management
9.9
99%
2 Ratings
N/A
0 Ratings
Workflow management
9.9
99%
2 Ratings
N/A
0 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
N/A
0 Ratings
Contract management
10.0
100%
2 Ratings
N/A
0 Ratings
Quote & order management
10.0
100%
1 Rating
N/A
0 Ratings
Interaction tracking
8.0
80%
1 Rating
N/A
0 Ratings
Customer Service & Support
8.0
17hats
80%
Highrise
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Case management
8.0
80%
1 Rating
N/A
0 Ratings
Marketing Automation
8.0
17hats
80%
Highrise
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Lead management
8.0
80%
1 Rating
N/A
0 Ratings
CRM Project Management
9.5
17hats
95%
Highrise
Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Task management
9.0
90%
1 Rating
N/A
0 Ratings
Billing and invoicing management
10.0
100%
2 Ratings
N/A
0 Ratings
Customization
9.9
17hats
99%
Highrise
Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Custom fields
9.8
98%
2 Ratings
N/A
0 Ratings
Custom objects
10.0
100%
1 Rating
N/A
0 Ratings
Security
9.5
17hats
95%
Highrise
Feature Set Not Supported
N/A
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating
N/A
0 Ratings
Role-based user permissions
9.0
90%
1 Rating
N/A
0 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%
Highrise
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Marketing automation
8.0
80%
1 Rating
N/A
0 Ratings
Platform
8.0
17hats
80%
Highrise
Feature Set Not Supported
N/A
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
N/A
0 Ratings
Attribute Ratings
- 17hats is rated higher in 1 area: Likelihood to Recommend
- Highrise is rated higher in 1 area: Support Rating
- 17hats and Highrise are tied in 1 area: Usability
Likelihood to Recommend
9.9
17hats
99%
2 Ratings
9.0
Highrise
90%
10 Ratings
Likelihood to Renew
17hats
N/A
0 Ratings
8.2
Highrise
82%
9 Ratings
Usability
9.0
17hats
90%
1 Rating
9.0
Highrise
90%
1 Rating
Support Rating
8.0
17hats
80%
3 Ratings
9.0
Highrise
90%
2 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Highrise
We chose to work with the Basecamp product and along with it came Highrise. They're a great 37 signals package together. So we chose to work with Highrise because of Basecamp

Verified User
Project Manager in Customer Service
Marketing and Advertising Company, 11-50 employeesPros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Highrise
- Easy batch upload of new contacts - if you gathered names and contact info for a bunch of people at an event or conference or what have you, put it in a spreadsheet and upload it for easy and efficient adding to the database.
- Simple communication and outreach tracking - each user has an individualized dropbox email address; you can BCC:, CC:, or forward an email to or from a client or contact, and Highrise automatically associates and records that email with the contact in the database.
- Task assignments - users can create and task assignments associated with specific contacts (ie - Send Suzy J. a gift box on Oct 1; Follow Marla K. and Billy Z. on Twitter & Facebook; Get an updated address from Nathan R.)
- Tags - easily create lists of contacts who fit certain needs (I need a: food blogger, in TX, who has a Facebook page - we have "food blogger", "TX," and "Facebook" tags in our system) that is then exportable; also useful for knowing the important associations of a particular contact.
Creative Services Assistant
Cabot CreameryDairy, 501-1000 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Highrise
- Im actually pretty happy with the system as it is. The best aspect of Highrise is that it is very easy to work with - no need to struggle with manuals and lengthy training.
- Not really a problem I suppose but I pay for Highrise as part of a suite which includes other products - Basecamp, Backpack and Campfire. It would be nice to see more integration between these products.
Director of Product Management
Revive MS SupportHospital & Health Care, 11-50 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Highrise
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$4 Per User Per Month
Highrise Editions & Modules
Edition
Highrise | $4.001 |
---|
- Per User Per Month
Additional Pricing Details
—Likelihood to Renew
17hats
No score
No answers yet
No answers on this topic
Highrise
Highrise 8.2
Based on 9 answers
Highrise is easy to use, has a nice UI overall, quick to load, and does most of what we need.
Project Manager | Interactive Producer
ExecutionistsInformation Technology and Services, 1-10 employees
Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Highrise
Highrise 9.0
Based on 1 answer
It's quick and easy to setup and use. There isn't any feature "bloat". Nothing to struggle with
Director of Product Management
Revive MS SupportHospital & Health Care, 11-50 employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Highrise
Highrise 9.0
Based on 2 answers
They are quick and SO nice. They are very friendly and are eager to help.
Special Projects
Mobile Med Inc.Marketing and Advertising, 11-50 employees
Alternatives Considered
17hats
No answers on this topic
Highrise
Highrise is simple to use and is run by the same folks who build Basecamp and 37Signals. We wanted something that would do the essentials without the cumbersome bells and whistles. Salesforce is almost too complicated if you don't have a whole sales operation and analytics division. One day we will probably outgrow Highrise, but not yet.
Ecommerce & Consumer Products Manager
Midwest Tungsten ServiceMining & Metals, 11-50 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Highrise
- Better customer service, I am able to look up client info in a more organized way
- I feel that our efficiency has really increased. Highrise is a lot faster than our old program
- Highrise keeps us very organized. but it would be helpful if there was a project management section we could implement
Project Coordinator
Plastic Surgery StudiosMarketing and Advertising, 11-50 employees