What users are saying about
1 Ratings
1 Ratings
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Score 9 out of 100
4 Ratings
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Score 6 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

JDA Commerce Suite

For small to medium retailers, JDA commerce suite is more appropriate.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
JDA Commerce Suite
Customer data management / contact management
17hats
9.0
JDA Commerce Suite
Workflow management
17hats
9.0
JDA Commerce Suite
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
JDA Commerce Suite
Contract management
17hats
10.0
JDA Commerce Suite
Quote & order management
17hats
10.0
JDA Commerce Suite
Interaction tracking
17hats
8.0
JDA Commerce Suite

Customer Service & Support

17hats
8.0
JDA Commerce Suite
Case management
17hats
8.0
JDA Commerce Suite

Marketing Automation

17hats
8.0
JDA Commerce Suite
Lead management
17hats
8.0
JDA Commerce Suite

CRM Project Management

17hats
9.5
JDA Commerce Suite
Task management
17hats
9.0
JDA Commerce Suite
Billing and invoicing management
17hats
10.0
JDA Commerce Suite

Customization

17hats
8.0
JDA Commerce Suite
Custom fields
17hats
8.0
JDA Commerce Suite

Security

17hats
9.5
JDA Commerce Suite
Single sign-on capability
17hats
10.0
JDA Commerce Suite
Role-based user permissions
17hats
9.0
JDA Commerce Suite

Integrations with 3rd-party Software

17hats
8.0
JDA Commerce Suite
Marketing automation
17hats
8.0
JDA Commerce Suite

Platform

17hats
8.0
JDA Commerce Suite
Mobile access
17hats
8.0
JDA Commerce Suite

Online Storefront

17hats
JDA Commerce Suite
7.0
Product catalog & listings
17hats
JDA Commerce Suite
7.0
Product management
17hats
JDA Commerce Suite
7.0
Bulk product upload
17hats
JDA Commerce Suite
7.0
Website integration
17hats
JDA Commerce Suite
7.0

eCommerce Marketing

17hats
JDA Commerce Suite
7.0
Promotions & discounts
17hats
JDA Commerce Suite
7.0

eCommerce Business Management

17hats
JDA Commerce Suite
7.0
Order processing
17hats
JDA Commerce Suite
7.0
Inventory management
17hats
JDA Commerce Suite
7.0
Shipping
17hats
JDA Commerce Suite
7.0
Custom functionality
17hats
JDA Commerce Suite
7.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

JDA Commerce Suite

  • Efficient order fulfillment that is based on demand and labor availability.
  • Single view of inventory and order information.
  • Ease of use.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

JDA Commerce Suite

  • Earlier JDA versions did not supporting all the protocols for integration for example, sonic MQ. We had to spend lot of time writing adapters for that.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

JDA Commerce Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

JDA Commerce Suite

The decision was already made by the architects and by the time I joined [the company]. The JDA implementation was already in place. However, the cost of the product and the targeted retailers would have made a lot of sense when choosing JDA Commerce Suite.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

JDA Commerce Suite

  • Reduction in slow-moving inventory and out of stock messages which in turn helped clients to get more ROI.
  • Efficient inventory management across all DCs and stores increased the accuracy of promising of inventory and forecasts.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

JDA Commerce Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

17hats
9.0
JDA Commerce Suite
7.0

Support Rating

17hats
8.0
JDA Commerce Suite

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