17hats vs LexisNexis InterAction

Likelihood to Recommend

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.

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Verified User

Technician in Information Technology

Law Practice Company, 501-1000 employees

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Feature Rating Comparison

17hats

LexisNexis InterAction

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

LexisNexis InterAction

Case management

Call center management

Help desk management

17hats

LexisNexis InterAction

Lead management

Email marketing

17hats

LexisNexis InterAction

Task management

Billing and invoicing management

Reporting

17hats

LexisNexis InterAction

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

LexisNexis InterAction

Single sign-on capability

Role-based user permissions

17hats

LexisNexis InterAction

Marketing automation

Compensation management

17hats

LexisNexis InterAction

Mobile access

17hats

LexisNexis InterAction

Forecasting

Pipeline visualization

Customizable reports

17hats

LexisNexis InterAction

Social data

Social engagement

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

Collects contact information from incoming employees
Synchronizes with Outlook contacts
Separate interface for marketing and casual users

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Verified User

Technician in Information Technology

Law Practice Company, 501-1000 employees

View all 1 answers on this topic

Cons

Cheaper credit card charges
Ability to tweak their questionnaires a bit more

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

The Windows app for marketing could be more wizard driven and simpler
Technical support documentation is lacking in up to date information

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Verified User

Technician in Information Technology

Law Practice Company, 501-1000 employees

View all 1 answers on this topic

Support Rating

17hats 8.0

Based on 1 answer

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.

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Verified User

Technician in Information Technology

Law Practice Company, 501-1000 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

17hats

LexisNexis InterAction

17hats

LexisNexis InterAction

Likelihood to Recommend

17hats

LexisNexis InterAction

Feature Rating Comparison

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Marketing automation

Compensation management

Mobile access

Forecasting

Pipeline visualization

Customizable reports

Social data

Social engagement

Pros

17hats

LexisNexis InterAction

Cons

17hats

LexisNexis InterAction

Support Rating

17hats

LexisNexis InterAction

Return on Investment

17hats

LexisNexis InterAction

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison