What users are saying about
7 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100

Feature Set Ratings

  • 17hats ranks higher in 6 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
  • LexisNexis InterAction ranks higher in 1 feature set: Customer Service & Support
  • 17hats and LexisNexis InterAction are tied in 1 feature set: Marketing Automation

Sales Force Automation

9.5

17hats

95%
5.1

LexisNexis InterAction

51%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.0
80%
1 Rating

Workflow management

9.9
99%
2 Ratings
3.0
30%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
8.0
80%
1 Rating

Contract management

10.0
100%
2 Ratings
N/A
0 Ratings

Quote & order management

10.0
100%
1 Rating
N/A
0 Ratings

Interaction tracking

8.0
80%
1 Rating
3.0
30%
1 Rating

Territory management

N/A
0 Ratings
3.0
30%
1 Rating

Opportunity management

N/A
0 Ratings
5.0
50%
1 Rating

Channel / partner relationship management

N/A
0 Ratings
6.0
60%
1 Rating

Customer Service & Support

8.0

17hats

80%
8.7

LexisNexis InterAction

87%
LexisNexis InterAction ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
8.0
80%
1 Rating

Call center management

N/A
0 Ratings
9.0
90%
1 Rating

Help desk management

N/A
0 Ratings
9.0
90%
1 Rating

Marketing Automation

8.0

17hats

80%
8.0

LexisNexis InterAction

80%
17hats ranks higher in 1/2 features

Lead management

8.0
80%
1 Rating
7.0
70%
1 Rating

Email marketing

N/A
0 Ratings
9.0
90%
1 Rating

CRM Project Management

9.5

17hats

95%
4.7

LexisNexis InterAction

47%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
5.0
50%
1 Rating

Billing and invoicing management

10.0
100%
2 Ratings
4.0
40%
1 Rating

Reporting

N/A
0 Ratings
5.0
50%
1 Rating

Customization

9.9

17hats

99%
4.3

LexisNexis InterAction

43%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
4.0
40%
1 Rating

Custom objects

10.0
100%
1 Rating
4.0
40%
1 Rating

Scripting environment

N/A
0 Ratings
4.0
40%
1 Rating

API for custom integration

N/A
0 Ratings
5.0
50%
1 Rating

Security

9.5

17hats

95%
8.0

LexisNexis InterAction

80%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.0
80%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
8.0
80%
1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%
5.0

LexisNexis InterAction

50%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
5.0
50%
1 Rating

Compensation management

N/A
0 Ratings
5.0
50%
1 Rating

Platform

8.0

17hats

80%
5.0

LexisNexis InterAction

50%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
5.0
50%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
4.3

LexisNexis InterAction

43%
LexisNexis InterAction ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
4.0
40%
1 Rating

Pipeline visualization

N/A
0 Ratings
4.0
40%
1 Rating

Customizable reports

N/A
0 Ratings
5.0
50%
1 Rating

Social CRM

17hats

Feature Set Not Supported
N/A
4.5

LexisNexis InterAction

45%
LexisNexis InterAction ranks higher in 2/2 features

Social data

N/A
0 Ratings
4.0
40%
1 Rating

Social engagement

N/A
0 Ratings
5.0
50%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
6.0

LexisNexis InterAction

60%
1 Rating

Usability

9.0

17hats

90%
1 Rating

LexisNexis InterAction

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

LexisNexis InterAction

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

LexisNexis InterAction Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Add comparison