17hats vs. LexisNexis InterAction

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
LexisNexis InterAction
Score 6.9 out of 10
N/A
LexisNexis InterAction is a fully-featuerd customer relationship management (CRM) software.N/A
Pricing
17hatsLexisNexis InterAction
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsLexisNexis InterAction
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
17hatsLexisNexis InterAction
Top Pros
Top Cons
Features
17hatsLexisNexis InterAction
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
LexisNexis InterAction
5.1
1 Ratings
40% below category average
Customer data management / contact management10.02 Ratings8.01 Ratings
Workflow management10.02 Ratings3.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings8.01 Ratings
Contract management10.02 Ratings00 Ratings
Quote & order management10.01 Ratings00 Ratings
Interaction tracking8.01 Ratings3.01 Ratings
Territory management00 Ratings3.01 Ratings
Opportunity management00 Ratings5.01 Ratings
Channel / partner relationship management00 Ratings6.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
LexisNexis InterAction
8.7
1 Ratings
15% above category average
Case management8.01 Ratings8.01 Ratings
Call center management00 Ratings9.01 Ratings
Help desk management00 Ratings9.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
LexisNexis InterAction
8.0
1 Ratings
6% above category average
Lead management8.01 Ratings7.01 Ratings
Email marketing00 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
23% above category average
LexisNexis InterAction
4.7
1 Ratings
47% below category average
Task management9.01 Ratings5.01 Ratings
Billing and invoicing management10.02 Ratings4.01 Ratings
Reporting00 Ratings5.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
LexisNexis InterAction
4.3
1 Ratings
55% below category average
Custom fields9.92 Ratings4.01 Ratings
Custom objects10.01 Ratings4.01 Ratings
Scripting environment00 Ratings4.01 Ratings
API for custom integration00 Ratings5.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
LexisNexis InterAction
8.0
1 Ratings
4% below category average
Single sign-on capability10.01 Ratings8.01 Ratings
Role-based user permissions9.01 Ratings8.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
LexisNexis InterAction
5.0
1 Ratings
35% below category average
Marketing automation8.01 Ratings5.01 Ratings
Compensation management00 Ratings5.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
LexisNexis InterAction
5.0
1 Ratings
40% below category average
Mobile access8.01 Ratings5.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
LexisNexis InterAction
4.3
1 Ratings
55% below category average
Forecasting00 Ratings4.01 Ratings
Pipeline visualization00 Ratings4.01 Ratings
Customizable reports00 Ratings5.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
LexisNexis InterAction
4.5
1 Ratings
47% below category average
Social data00 Ratings4.01 Ratings
Social engagement00 Ratings5.01 Ratings
Best Alternatives
17hatsLexisNexis InterAction
Small Businesses
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Score 9.8 out of 10
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Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsLexisNexis InterAction
Likelihood to Recommend
10.0
(2 ratings)
6.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
17hatsLexisNexis InterAction
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
LexisNexis
It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
LexisNexis
  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
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Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
LexisNexis
  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
LexisNexis
No answers on this topic
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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LexisNexis
No answers on this topic
Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
LexisNexis
  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Read full review
ScreenShots