What users are saying about
3 Ratings
3 Ratings
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Score 9.6 out of 100
12 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

LexisNexis InterAction

It's well suited to organizations that intend to dedicate the staff to maintaining it as recommended in best practices material. It's much too large and complicated if it's only to be used as an address book and in those cases, a much simpler CRM might work better.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.3
LexisNexis InterAction
5.1
Customer data management / contact management
17hats
9.5
LexisNexis InterAction
8.0
Workflow management
17hats
9.5
LexisNexis InterAction
3.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
LexisNexis InterAction
8.0
Contract management
17hats
10.0
LexisNexis InterAction
Quote & order management
17hats
10.0
LexisNexis InterAction
Interaction tracking
17hats
8.0
LexisNexis InterAction
3.0
Territory management
17hats
LexisNexis InterAction
3.0
Opportunity management
17hats
LexisNexis InterAction
5.0
Channel / partner relationship management
17hats
LexisNexis InterAction
6.0

Customer Service & Support

17hats
8.0
LexisNexis InterAction
8.7
Case management
17hats
8.0
LexisNexis InterAction
8.0
Call center management
17hats
LexisNexis InterAction
9.0
Help desk management
17hats
LexisNexis InterAction
9.0

Marketing Automation

17hats
8.0
LexisNexis InterAction
8.0
Lead management
17hats
8.0
LexisNexis InterAction
7.0
Email marketing
17hats
LexisNexis InterAction
9.0

CRM Project Management

17hats
9.5
LexisNexis InterAction
4.7
Task management
17hats
9.0
LexisNexis InterAction
5.0
Billing and invoicing management
17hats
10.0
LexisNexis InterAction
4.0
Reporting
17hats
LexisNexis InterAction
5.0

Customization

17hats
9.5
LexisNexis InterAction
4.3
Custom fields
17hats
9.0
LexisNexis InterAction
4.0
Custom objects
17hats
10.0
LexisNexis InterAction
4.0
Scripting environment
17hats
LexisNexis InterAction
4.0
API for custom integration
17hats
LexisNexis InterAction
5.0

Security

17hats
9.5
LexisNexis InterAction
8.0
Single sign-on capability
17hats
10.0
LexisNexis InterAction
8.0
Role-based user permissions
17hats
9.0
LexisNexis InterAction
8.0

Integrations with 3rd-party Software

17hats
8.0
LexisNexis InterAction
5.0
Marketing automation
17hats
8.0
LexisNexis InterAction
5.0
Compensation management
17hats
LexisNexis InterAction
5.0

Platform

17hats
8.0
LexisNexis InterAction
5.0
Mobile access
17hats
8.0
LexisNexis InterAction
5.0

CRM Reporting & Analytics

17hats
LexisNexis InterAction
4.3
Forecasting
17hats
LexisNexis InterAction
4.0
Pipeline visualization
17hats
LexisNexis InterAction
4.0
Customizable reports
17hats
LexisNexis InterAction
5.0

Social CRM

17hats
LexisNexis InterAction
4.5
Social data
17hats
LexisNexis InterAction
4.0
Social engagement
17hats
LexisNexis InterAction
5.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

LexisNexis InterAction

  • Collects contact information from incoming employees
  • Synchronizes with Outlook contacts
  • Separate interface for marketing and casual users
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

LexisNexis InterAction

  • The Windows app for marketing could be more wizard driven and simpler
  • Technical support documentation is lacking in up to date information
Anonymous | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 2 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

LexisNexis InterAction

No score
No answers yet
No answers on this topic

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

LexisNexis InterAction

  • I'm only in the IT department so I'm not really sure about ROI but IA does much more than our marketing department is using it for. I would think the company is paying a lot of money for something that isn't being utilized.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

LexisNexis InterAction

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

LexisNexis InterAction Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.5
LexisNexis InterAction
6.0

Usability

17hats
9.0
LexisNexis InterAction

Support Rating

17hats
8.0
LexisNexis InterAction

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