17hats vs NetSuite CRM

Likelihood to Recommend

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

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On an operations level, NetSuite CRM is really good. It is easy to navigate inventory and allocate orders under the appropriate department for revenue or warranty. I feel there are more suited CRM's that are much more user friendly for ticketing systems.

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Chrissie Nelms

Contact Center Manager

Rush OrderConsumer Electronics, 51-200 employees

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Feature Rating Comparison

17hats

NetSuite CRM

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

NetSuite CRM

Case management

Call center management

Help desk management

17hats

NetSuite CRM

Lead management

Email marketing

17hats

NetSuite CRM

Task management

Billing and invoicing management

Reporting

17hats

NetSuite CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

NetSuite CRM

Single sign-on capability

Role-based user permissions

17hats

NetSuite CRM

Marketing automation

Compensation management

17hats

NetSuite CRM

Mobile access

17hats

NetSuite CRM

Forecasting

Pipeline visualization

Customizable reports

17hats

NetSuite CRM

Social data

Social engagement

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.

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Stephanie Locke

Sales Operations Manager

InEight Inc.Computer Software, 201-500 employees

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Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

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NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.

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Paul Mills

Data Specialist

GoEngineer IncComputer Software, 201-500 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

NetSuite CRM 6.5

Based on 10 answers

Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.

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Verified User

Manager in Marketing

Retail Company, 11-50 employees

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Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

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NetSuite CRM 7.0

Based on 2 answers

I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.

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Chrissie Nelms

Contact Center Manager

Rush OrderConsumer Electronics, 51-200 employees

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Support Rating

17hats 8.0

Based on 2 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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NetSuite CRM 1.0

Based on 5 answers

For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.

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Verified User

Analyst in Information Technology

501-1000 employees

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Online Training

No score

No answers yet

No answers on this topic

NetSuite CRM 6.7

Based on 2 answers

Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.

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Paul Yeh

Lead Consultant

Realization Technologies, Inc.51-200 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

NetSuite CRM 5.9

Based on 9 answers

The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.

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Verified User

Manager in Information Technology

11-50 employees

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Alternatives Considered

No answers on this topic

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us

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Verified User

Administrator in Information Technology

Retail Company, 51-200 employees

View all 25 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Support can see what services is doing and vice versa. Finance can see both too.
Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention

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Jeremy Stephens

Manager of Analytics, Customer Operations

CorptaxComputer Software, 201-500 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

17hats Editions & Modules

Edition

Starting Price	$45.00¹

Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

NetSuite CRM Editions & Modules

—

Additional Pricing Details

—

Rating Summary

17hats

NetSuite CRM

17hats

NetSuite CRM

17hats

NetSuite CRM

17hats

NetSuite CRM

17hats

NetSuite CRM

17hats

NetSuite CRM

Likelihood to Recommend

17hats

NetSuite CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Marketing automation

Compensation management

Mobile access

Forecasting

Pipeline visualization

Customizable reports

Social data

Social engagement

Pros

17hats

NetSuite CRM

Cons

17hats

NetSuite CRM

Likelihood to Renew

17hats

NetSuite CRM

Usability

17hats

NetSuite CRM

Support Rating

17hats

NetSuite CRM

Online Training

17hats

NetSuite CRM

Implementation Rating

17hats

NetSuite CRM

Alternatives Considered

17hats

NetSuite CRM

Return on Investment

17hats

NetSuite CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

17hats Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

NetSuite CRM Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison