What users are saying about
3 Ratings
77 Ratings
3 Ratings
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Score 9.6 out of 100
77 Ratings
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Score 6.9 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

NetSuite CRM

On an operations level, NetSuite CRM is really good. It is easy to navigate inventory and allocate orders under the appropriate department for revenue or warranty. I feel there are more suited CRM's that are much more user friendly for ticketing systems.
Chrissie Nelms | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.3
NetSuite CRM
7.6
Customer data management / contact management
17hats
9.5
NetSuite CRM
8.0
Workflow management
17hats
9.5
NetSuite CRM
7.5
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
NetSuite CRM
6.8
Contract management
17hats
10.0
NetSuite CRM
7.7
Quote & order management
17hats
10.0
NetSuite CRM
8.4
Interaction tracking
17hats
8.0
NetSuite CRM
7.1
Territory management
17hats
NetSuite CRM
7.5
Opportunity management
17hats
NetSuite CRM
8.0
Channel / partner relationship management
17hats
NetSuite CRM
7.3

Customer Service & Support

17hats
8.0
NetSuite CRM
6.0
Case management
17hats
8.0
NetSuite CRM
6.0
Call center management
17hats
NetSuite CRM
5.8
Help desk management
17hats
NetSuite CRM
6.0

Marketing Automation

17hats
8.0
NetSuite CRM
7.0
Lead management
17hats
8.0
NetSuite CRM
8.9
Email marketing
17hats
NetSuite CRM
5.1

CRM Project Management

17hats
9.5
NetSuite CRM
7.9
Task management
17hats
9.0
NetSuite CRM
6.9
Billing and invoicing management
17hats
10.0
NetSuite CRM
7.7
Reporting
17hats
NetSuite CRM
9.0

Customization

17hats
9.5
NetSuite CRM
7.1
Custom fields
17hats
9.0
NetSuite CRM
7.1
Custom objects
17hats
10.0
NetSuite CRM
8.0
Scripting environment
17hats
NetSuite CRM
6.0
API for custom integration
17hats
NetSuite CRM
7.1

Security

17hats
9.5
NetSuite CRM
8.6
Single sign-on capability
17hats
10.0
NetSuite CRM
8.5
Role-based user permissions
17hats
9.0
NetSuite CRM
8.7

Integrations with 3rd-party Software

17hats
8.0
NetSuite CRM
7.0
Marketing automation
17hats
8.0
NetSuite CRM
7.1
Compensation management
17hats
NetSuite CRM
6.9

Platform

17hats
8.0
NetSuite CRM
6.8
Mobile access
17hats
8.0
NetSuite CRM
6.8

CRM Reporting & Analytics

17hats
NetSuite CRM
7.0
Forecasting
17hats
NetSuite CRM
7.0
Pipeline visualization
17hats
NetSuite CRM
7.0
Customizable reports
17hats
NetSuite CRM
7.0

Social CRM

17hats
NetSuite CRM
6.9
Social data
17hats
NetSuite CRM
7.0
Social engagement
17hats
NetSuite CRM
6.7

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

NetSuite CRM

  • It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
  • Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
  • NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Stephanie Locke | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

NetSuite CRM

  • NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
  • NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
  • If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Paul Mills | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.
Anonymous | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 7.0
Based on 2 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Chrissie Nelms | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 2 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

NetSuite CRM

NetSuite CRM 1.0
Based on 5 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.
Anonymous | TrustRadius Reviewer

Online Training

17hats

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Paul Yeh | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

NetSuite CRM

NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

NetSuite CRM

This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

NetSuite CRM

  • Support can see what services is doing and vice versa. Finance can see both too.
  • Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
  • We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Jeremy Stephens | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

NetSuite CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetSuite CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.5
NetSuite CRM
7.4

Likelihood to Renew

17hats
NetSuite CRM
6.5

Usability

17hats
9.0
NetSuite CRM
7.0

Support Rating

17hats
8.0
NetSuite CRM
1.0

Online Training

17hats
NetSuite CRM
6.7

Implementation Rating

17hats
NetSuite CRM
5.9

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