What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.6 out of 100
Based on 3 reviews and ratings
77 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 6.9 out of 100
Based on 77 reviews and ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
NetSuite CRM
On an operations level, NetSuite CRM is really good. It is easy to navigate inventory and allocate orders under the appropriate department for revenue or warranty. I feel there are more suited CRM's that are much more user friendly for ticketing systems.
Contact Center Manager
Rush OrderConsumer Electronics, 51-200 employees
Feature Rating Comparison
Sales Force Automation
17hats
9.3
NetSuite CRM
7.6
Customer data management / contact management
17hats
9.5
NetSuite CRM
8.0
Workflow management
17hats
9.5
NetSuite CRM
7.5
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
NetSuite CRM
6.8
Contract management
17hats
10.0
NetSuite CRM
7.7
Quote & order management
17hats
10.0
NetSuite CRM
8.4
Interaction tracking
17hats
8.0
NetSuite CRM
7.1
Territory management
17hats
—
NetSuite CRM
7.5
Opportunity management
17hats
—
NetSuite CRM
8.0
Channel / partner relationship management
17hats
—
NetSuite CRM
7.3
Customer Service & Support
17hats
8.0
NetSuite CRM
6.0
Case management
17hats
8.0
NetSuite CRM
6.0
Call center management
17hats
—
NetSuite CRM
5.8
Help desk management
17hats
—
NetSuite CRM
6.0
Marketing Automation
17hats
8.0
NetSuite CRM
7.0
Lead management
17hats
8.0
NetSuite CRM
8.9
Email marketing
17hats
—
NetSuite CRM
5.1
CRM Project Management
17hats
9.5
NetSuite CRM
7.9
Task management
17hats
9.0
NetSuite CRM
6.9
Billing and invoicing management
17hats
10.0
NetSuite CRM
7.7
Reporting
17hats
—
NetSuite CRM
9.0
Customization
17hats
9.5
NetSuite CRM
7.1
Custom fields
17hats
9.0
NetSuite CRM
7.1
Custom objects
17hats
10.0
NetSuite CRM
8.0
Scripting environment
17hats
—
NetSuite CRM
6.0
API for custom integration
17hats
—
NetSuite CRM
7.1
Security
17hats
9.5
NetSuite CRM
8.6
Single sign-on capability
17hats
10.0
NetSuite CRM
8.5
Role-based user permissions
17hats
9.0
NetSuite CRM
8.7
Integrations with 3rd-party Software
17hats
8.0
NetSuite CRM
7.0
Marketing automation
17hats
8.0
NetSuite CRM
7.1
Compensation management
17hats
—
NetSuite CRM
6.9
Platform
17hats
8.0
NetSuite CRM
6.8
Mobile access
17hats
8.0
NetSuite CRM
6.8
CRM Reporting & Analytics
17hats
—
NetSuite CRM
7.0
Forecasting
17hats
—
NetSuite CRM
7.0
Pipeline visualization
17hats
—
NetSuite CRM
7.0
Customizable reports
17hats
—
NetSuite CRM
7.0
Social CRM
17hats
—
NetSuite CRM
6.9
Social data
17hats
—
NetSuite CRM
7.0
Social engagement
17hats
—
NetSuite CRM
6.7
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
NetSuite CRM
- It has a great UI for ERP and provides in-depth reporting and budget planning. NetSuite allows alot of flexibility to build the system out to how your company does business. Our accounting department really likes the Adaptive Planning module as well, as they can provide and quickly turn around presentation-worthy reports.
- Due to the robust features and functionality of NetSuite, it is easy to customize and put workflows and formulas into practice when necessary to create efficiencies.
- NetSuite provides the full solution to a business, by tying all systems together for one source of the truth.
Sales Operations Manager
InEight Inc.Computer Software, 201-500 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
NetSuite CRM
- NetSuite is very good at customization, but sometimes it's hard to make the right customization that we need for particular situations
- NetSuite likes to change the layout without notifying it's users, so you might go home one day, and come back the next day to the office and have to do some searching to find what you're looking for in NetSuite.
- If you have an issue with NetSuite, it's really difficult to understand the technical support staff as they're from India and don't speak clear English.
Data Specialist
GoEngineer IncComputer Software, 201-500 employees
Likelihood to Renew
17hats
No score
No answers yet
No answers on this topic
NetSuite CRM
NetSuite CRM 6.5
Based on 10 answers
Our company is looking for more advanced ecommerce and internet marketing features that are not currently present in NetSuite. We feel there are too many additional costs to NetSuite to make it "our own" and understand at the same time that no software is perfect out of the box. Not having complete control of our customer data worries us, and the slowness or "lag" in the shopping cart is effecting our checkout flow. For the investment, we would not recommend businesses of our size to migrate to NetSuite but rather build in house.

Verified User
Manager in Marketing
Retail Company, 11-50 employeesUsability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
NetSuite CRM
NetSuite CRM 7.0
Based on 2 answers
I am not involved with a lot of the reports and additional functions NetSuite CRM provides, I am more familiar with the day to day use when placing orders and preforming customer tasks. Day to day functions are amazing and easy to navigate.
Contact Center Manager
Rush OrderConsumer Electronics, 51-200 employees
Support Rating
17hats
17hats 8.0
Based on 2 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
NetSuite CRM
NetSuite CRM 1.0
Based on 5 answers
For simple issues (that can be answered by reading the documentation) NetSuite support seems to have a good ability to resolve our issues. Unfortunately, anything beyond that ability requires escalation into the black hole of their Tier II / Tier III Support.

Verified User
Analyst in Information Technology
501-1000 employeesOnline Training
17hats
No score
No answers yet
No answers on this topic
NetSuite CRM
NetSuite CRM 6.7
Based on 2 answers
Netsuite has comprehensive features, allow full customization plus KPI performance matrix. Over the years we have logged more than 15000 cases.
Lead Consultant
Realization Technologies, Inc.51-200 employees
Implementation Rating
17hats
No score
No answers yet
No answers on this topic
NetSuite CRM
NetSuite CRM 5.9
Based on 9 answers
The implementation was very poor and very costly. In the end we had to reconfigure mostly everything over the next year to get it working in a desirable fashion.

Verified User
Manager in Information Technology
11-50 employeesAlternatives Considered
17hats
No answers on this topic
NetSuite CRM
This year 2015 we will be looking for a new product like Magento. We are still exploring the idea also if we are going to be building our own system or have a consultant to work with us

Verified User
Administrator in Information Technology
Retail Company, 51-200 employeesReturn on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
NetSuite CRM
- Support can see what services is doing and vice versa. Finance can see both too.
- Support can provide leads to sales when a power user leaves a current customer and joins the team at a lead.
- We can see NPS and CSat near time on the account which has increased our ability to mitigate at-risk accounts and increase retention
Manager of Analytics, Customer Operations
CorptaxComputer Software, 201-500 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- Per Month
Additional Pricing Details
—NetSuite CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
NetSuite CRM Editions & Modules
—