7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 4.9 out of 100
Based on 3 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Integrations with 3rd-party Software
- Oncontact ranks higher in 2 feature sets: Marketing Automation, Security
- 17hats and Oncontact are tied in 1 feature set: Platform
Sales Force Automation
9.5
17hats
95%

5.0
Oncontact
50%
17hats ranks higher in 6/9 features
17hats ranks higher in 6/9 features
Customer data management / contact management
9.9
99%
2 Ratings

4.9
49%
2 Ratings
Workflow management
9.9
99%
2 Ratings

4.4
44%
2 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

9.0
90%
1 Rating
Contract management
10.0
100%
2 Ratings

3.9
39%
2 Ratings
Quote & order management
10.0
100%
1 Rating

3.9
39%
2 Ratings
Interaction tracking
8.0
80%
1 Rating

4.4
44%
2 Ratings
Territory management
N/A
0 Ratings

4.9
49%
2 Ratings
Opportunity management
N/A
0 Ratings

5.3
53%
2 Ratings
Channel / partner relationship management
N/A
0 Ratings

4.9
49%
2 Ratings
Customer Service & Support
8.0
17hats
80%

3.6
Oncontact
36%
Oncontact ranks higher in 2/3 features
Oncontact ranks higher in 2/3 features
Case management
8.0
80%
1 Rating

5.3
53%
2 Ratings
Call center management
N/A
0 Ratings

4.4
44%
2 Ratings
Help desk management
N/A
0 Ratings

1.0
10%
1 Rating
Marketing Automation
8.0
17hats
80%

8.5
Oncontact
85%
Oncontact ranks higher in 2/2 features
Oncontact ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating

8.0
80%
1 Rating
Email marketing
N/A
0 Ratings

9.0
90%
1 Rating
CRM Project Management
9.5
17hats
95%

9.0
Oncontact
90%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

9.0
90%
1 Rating
Billing and invoicing management
10.0
100%
2 Ratings

N/A
0 Ratings
Reporting
N/A
0 Ratings

9.0
90%
1 Rating
Customization
9.9
17hats
99%

4.9
Oncontact
49%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.9
99%
2 Ratings

4.4
44%
2 Ratings
Custom objects
10.0
100%
1 Rating

4.4
44%
2 Ratings
Scripting environment
N/A
0 Ratings

3.9
39%
2 Ratings
API for custom integration
N/A
0 Ratings

7.0
70%
1 Rating
Security
9.5
17hats
95%

10.0
Oncontact
100%
Oncontact ranks higher in 2/2 features
Oncontact ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating

10.0
100%
1 Rating
Role-based user permissions
9.0
90%
1 Rating

10.0
100%
1 Rating
Integrations with 3rd-party Software
8.0
17hats
80%

7.0
Oncontact
70%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Marketing automation
8.0
80%
1 Rating

7.0
70%
1 Rating
Platform
8.0
17hats
80%

8.0
Oncontact
80%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

8.0
80%
1 Rating
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

8.7
Oncontact
87%
Oncontact ranks higher in 3/3 features
Oncontact ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

9.0
90%
1 Rating
Pipeline visualization
N/A
0 Ratings

8.0
80%
1 Rating
Customizable reports
N/A
0 Ratings

9.0
90%
1 Rating
Social CRM
17hats
Feature Set Not Supported
N/A

7.0
Oncontact
70%
Oncontact ranks higher in 2/2 features
Oncontact ranks higher in 2/2 features
Social data
N/A
0 Ratings

7.0
70%
1 Rating
Social engagement
N/A
0 Ratings

7.0
70%
1 Rating
Attribute Ratings
- 17hats is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

4.9
Oncontact
49%
2 Ratings
Likelihood to Renew
17hats
N/A
0 Ratings

10.0
Oncontact
100%
1 Rating
Usability
9.0
17hats
90%
1 Rating

Oncontact
N/A
0 Ratings
Support Rating
8.0
17hats
80%
3 Ratings

Oncontact
N/A
0 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Oncontact
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Business Systems Manager
Quick CableMachinery, 51-200 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Oncontact
- Company Name
- Contacts
Human Resources Assistant
KordaMechanical Or Industrial Engineering, 51-200 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Oncontact
- Customization could be easier. Just about anything is possible, but the learning curve is steep.
- More focus on mass loading
Business Systems Manager
Quick CableMachinery, 51-200 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Oncontact
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Starting Price
—Oncontact Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
17hats
No score
No answers yet
No answers on this topic
Oncontact
Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Business Systems Manager
Quick CableMachinery, 51-200 employees
Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Oncontact
No score
No answers yet
No answers on this topic
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Oncontact
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Oncontact
- Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
- We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Business Systems Manager
Quick CableMachinery, 51-200 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Oncontact
- Don't know, I only use occasionally
Human Resources Assistant
KordaMechanical Or Industrial Engineering, 51-200 employees