17hats vs. Oncontact

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Oncontact
Score 4.8 out of 10
N/A
OnContact is a fully-featured customer relationship management (CRM) software built around capabilities such as sales and marketing automation, contact center, and QuickBooks integration, available through either cloud or on-premise deplyoment.N/A
Pricing
17hatsOncontact
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsOncontact
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
17hatsOncontact
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Oncontact
5.0
2 Ratings
42% below category average
Customer data management / contact management10.02 Ratings4.82 Ratings
Workflow management10.02 Ratings4.42 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings9.01 Ratings
Contract management10.02 Ratings3.92 Ratings
Quote & order management10.01 Ratings3.92 Ratings
Interaction tracking8.01 Ratings4.42 Ratings
Territory management00 Ratings4.82 Ratings
Opportunity management00 Ratings5.32 Ratings
Channel / partner relationship management00 Ratings4.82 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
7% above category average
Oncontact
3.6
2 Ratings
70% below category average
Case management8.01 Ratings5.32 Ratings
Call center management00 Ratings4.42 Ratings
Help desk management00 Ratings1.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Oncontact
8.5
1 Ratings
12% above category average
Lead management8.01 Ratings8.01 Ratings
Email marketing00 Ratings9.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
23% above category average
Oncontact
9.0
1 Ratings
17% above category average
Task management9.01 Ratings9.01 Ratings
Billing and invoicing management10.02 Ratings00 Ratings
Reporting00 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Oncontact
4.9
2 Ratings
43% below category average
Custom fields9.92 Ratings4.42 Ratings
Custom objects10.01 Ratings4.42 Ratings
Scripting environment00 Ratings3.92 Ratings
API for custom integration00 Ratings7.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
Oncontact
10.0
1 Ratings
19% above category average
Single sign-on capability10.01 Ratings10.01 Ratings
Role-based user permissions9.01 Ratings10.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Oncontact
7.0
1 Ratings
2% below category average
Marketing automation8.01 Ratings7.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
7% above category average
Oncontact
8.0
1 Ratings
7% above category average
Mobile access8.01 Ratings8.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Oncontact
8.7
1 Ratings
14% above category average
Forecasting00 Ratings9.01 Ratings
Pipeline visualization00 Ratings8.01 Ratings
Customizable reports00 Ratings9.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
Oncontact
7.0
1 Ratings
4% below category average
Social data00 Ratings7.01 Ratings
Social engagement00 Ratings7.01 Ratings
Best Alternatives
17hatsOncontact
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsOncontact
Likelihood to Recommend
10.0
(2 ratings)
4.8
(2 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
17hatsOncontact
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
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WorkWise LLC
Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
WorkWise LLC
  • Company Name
  • Contacts
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
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WorkWise LLC
  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
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Likelihood to Renew
17hats
No answers on this topic
WorkWise LLC
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
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Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
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WorkWise LLC
No answers on this topic
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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WorkWise LLC
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
WorkWise LLC
  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
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WorkWise LLC
  • Don't know, I only use occasionally
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ScreenShots