What users are saying about
1 Ratings
3 Ratings
1 Ratings
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Score 9 out of 100
3 Ratings
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Score 5 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Oncontact
5.2
Customer data management / contact management
17hats
9.0
Oncontact
5.0
Workflow management
17hats
9.0
Oncontact
4.5
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Oncontact
9.0
Contract management
17hats
10.0
Oncontact
4.0
Quote & order management
17hats
10.0
Oncontact
4.0
Interaction tracking
17hats
8.0
Oncontact
4.5
Territory management
17hats
Oncontact
5.0
Opportunity management
17hats
Oncontact
5.5
Channel / partner relationship management
17hats
Oncontact
5.0

Customer Service & Support

17hats
8.0
Oncontact
3.7
Case management
17hats
8.0
Oncontact
5.5
Call center management
17hats
Oncontact
4.5
Help desk management
17hats
Oncontact
1.0

Marketing Automation

17hats
8.0
Oncontact
8.5
Lead management
17hats
8.0
Oncontact
8.0
Email marketing
17hats
Oncontact
9.0

CRM Project Management

17hats
9.5
Oncontact
9.0
Task management
17hats
9.0
Oncontact
9.0
Billing and invoicing management
17hats
10.0
Oncontact
Reporting
17hats
Oncontact
9.0

Customization

17hats
8.0
Oncontact
5.0
Custom fields
17hats
8.0
Oncontact
4.5
Custom objects
17hats
Oncontact
4.5
Scripting environment
17hats
Oncontact
4.0
API for custom integration
17hats
Oncontact
7.0

Security

17hats
9.5
Oncontact
10.0
Single sign-on capability
17hats
10.0
Oncontact
10.0
Role-based user permissions
17hats
9.0
Oncontact
10.0

Integrations with 3rd-party Software

17hats
8.0
Oncontact
7.0
Marketing automation
17hats
8.0
Oncontact
7.0

Platform

17hats
8.0
Oncontact
8.0
Mobile access
17hats
8.0
Oncontact
8.0

CRM Reporting & Analytics

17hats
Oncontact
8.7
Forecasting
17hats
Oncontact
9.0
Pipeline visualization
17hats
Oncontact
8.0
Customizable reports
17hats
Oncontact
9.0

Social CRM

17hats
Oncontact
7.0
Social data
17hats
Oncontact
7.0
Social engagement
17hats
Oncontact
7.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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