17hats vs Oncontact | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 4.9 out of 10

Based on 3 reviews and ratings

Feature Set Ratings

17hats ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Integrations with 3rd-party Software
Oncontact ranks higher in 2 feature sets: Marketing Automation, Security
17hats and Oncontact are tied in 1 feature set: Platform

Sales Force Automation

9.5

17hats

95%

5.0

Oncontact

50%

17hats ranks higher in 6/9 features

Customer data management / contact management

9.9

99%

2 Ratings

4.9

49%

2 Ratings

Workflow management

9.9

99%

2 Ratings

4.4

44%

2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

9.0

90%

1 Rating

Contract management

10.0

100%

2 Ratings

3.9

39%

2 Ratings

Quote & order management

10.0

100%

1 Rating

3.9

39%

2 Ratings

Interaction tracking

8.0

80%

1 Rating

4.4

44%

2 Ratings

Territory management

N/A

0 Ratings

4.9

49%

2 Ratings

Opportunity management

N/A

0 Ratings

5.3

53%

2 Ratings

Channel / partner relationship management

N/A

0 Ratings

4.9

49%

2 Ratings

Customer Service & Support

8.0

17hats

80%

3.6

Oncontact

36%

Oncontact ranks higher in 2/3 features

Case management

8.0

80%

1 Rating

5.3

53%

2 Ratings

Call center management

N/A

0 Ratings

4.4

44%

2 Ratings

Help desk management

N/A

0 Ratings

1.0

10%

1 Rating

Marketing Automation

8.0

17hats

80%

8.5

Oncontact

85%

Oncontact ranks higher in 2/2 features

Lead management

8.0

80%

1 Rating

8.0

80%

1 Rating

Email marketing

N/A

0 Ratings

9.0

90%

1 Rating

CRM Project Management

9.5

17hats

95%

9.0

Oncontact

90%

17hats ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

9.0

90%

1 Rating

Billing and invoicing management

10.0

100%

2 Ratings

N/A

0 Ratings

Reporting

N/A

0 Ratings

9.0

90%

1 Rating

Customization

9.9

17hats

99%

4.9

Oncontact

49%

17hats ranks higher in 2/4 features

Custom fields

9.9

99%

2 Ratings

4.4

44%

2 Ratings

Custom objects

10.0

100%

1 Rating

4.4

44%

2 Ratings

Scripting environment

N/A

0 Ratings

3.9

39%

2 Ratings

API for custom integration

N/A

0 Ratings

7.0

70%

1 Rating

Security

9.5

17hats

95%

10.0

Oncontact

100%

Oncontact ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

10.0

100%

1 Rating

Role-based user permissions

9.0

90%

1 Rating

10.0

100%

1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%

7.0

Oncontact

70%

17hats ranks higher in 1/1 features

Marketing automation

8.0

80%

1 Rating

7.0

70%

1 Rating

Platform

8.0

17hats

80%

8.0

Oncontact

80%

17hats ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

8.0

80%

1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

8.7

Oncontact

87%

Oncontact ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

9.0

90%

1 Rating

Pipeline visualization

N/A

0 Ratings

8.0

80%

1 Rating

Customizable reports

N/A

0 Ratings

9.0

90%

1 Rating

Social CRM

17hats

Feature Set Not Supported

N/A

7.0

Oncontact

70%

Oncontact ranks higher in 2/2 features

Social data

N/A

0 Ratings

7.0

70%

1 Rating

Social engagement

N/A

0 Ratings

7.0

70%

1 Rating

Attribute Ratings

17hats is rated higher in 1 area: Likelihood to Recommend

17hats

99%

2 Ratings

4.9

Oncontact

49%

2 Ratings

17hats

N/A

0 Ratings

10.0

Oncontact

100%

1 Rating

17hats

90%

1 Rating

Oncontact

N/A

0 Ratings

17hats

80%

3 Ratings

Oncontact

N/A

0 Ratings

Pros

Invoicing
Creating online questionnaire

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Company Name
Contacts

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Deb Crosby

Human Resources Assistant

KordaMechanical Or Industrial Engineering, 51-200 employees

View all 2 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Customization could be easier. Just about anything is possible, but the learning curve is steep.
More focus on mass loading

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

—

Oncontact Editions & Modules

—

Additional Pricing Details

—

Likelihood to Renew

No score

No answers yet

No answers on this topic

Oncontact 10.0

Based on 1 answer

The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

View all 1 answers on this topic

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

Read full review

Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

No answers on this topic

Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.

Read full review

Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

View all 2 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

Read full review

Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Don't know, I only use occasionally

Read full review

Deb Crosby

Human Resources Assistant

KordaMechanical Or Industrial Engineering, 51-200 employees

View all 2 answers on this topic

17hats

Oncontact

17hats

Oncontact

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Oncontact

Case management

Call center management

Help desk management

17hats

Oncontact

Lead management

Email marketing

17hats

Oncontact

Task management

Billing and invoicing management

Reporting

17hats

Oncontact

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Oncontact

Single sign-on capability

Role-based user permissions

17hats

Oncontact

Marketing automation

17hats

Oncontact

Mobile access

17hats

Oncontact

Forecasting

Pipeline visualization

Customizable reports

17hats

Oncontact

Social data

Social engagement

17hats

Oncontact

17hats

Oncontact

17hats

Oncontact

17hats

Oncontact

Likelihood to Recommend

17hats

Oncontact

Pros

17hats

Oncontact

Cons

17hats

Oncontact

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

17hats Editions & Modules

Edition

Additional Pricing Details

General