17hats vs Oncontact | TrustRadius

Likelihood to Recommend

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

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Feature Rating Comparison

17hats

Oncontact

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Oncontact

Case management

Call center management

Help desk management

17hats

Oncontact

Lead management

Email marketing

17hats

Oncontact

Task management

Billing and invoicing management

Reporting

17hats

Oncontact

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Oncontact

Single sign-on capability

Role-based user permissions

17hats

Oncontact

Marketing automation

17hats

Oncontact

Mobile access

17hats

Oncontact

Forecasting

Pipeline visualization

Customizable reports

17hats

Oncontact

Social data

Social engagement

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

Company Name
Contacts

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Deb Crosby

Human Resources Assistant

KordaMechanical Or Industrial Engineering, 51-200 employees

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Cons

Cheaper credit card charges
Ability to tweak their questionnaires a bit more

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Customization could be easier. Just about anything is possible, but the learning curve is steep.
More focus on mass loading

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Oncontact 10.0

Based on 1 answer

The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

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Support Rating

17hats 8.0

Based on 1 answer

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

No answers on this topic

Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.

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Michael Palecek

Business Systems Manager

Quick CableMachinery, 51-200 employees

View all 2 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

Don't know, I only use occasionally

Read full review

Deb Crosby

Human Resources Assistant

KordaMechanical Or Industrial Engineering, 51-200 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Rating Summary

17hats

Oncontact

17hats

Oncontact

17hats

Oncontact

Likelihood to Recommend

17hats

Oncontact

Feature Rating Comparison

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Marketing automation

Mobile access

Forecasting

Pipeline visualization

Customizable reports

Social data

Social engagement

Pros

17hats

Oncontact

Cons

17hats

Oncontact

Likelihood to Renew

17hats

Oncontact

Support Rating

17hats

Oncontact

Alternatives Considered

17hats

Oncontact

Return on Investment

17hats

Oncontact

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

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