What users are saying about
7 Ratings
3 Ratings
7 Ratings
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Score 9.1 out of 100
3 Ratings
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Score 4.9 out of 100

Feature Set Ratings

  • 17hats ranks higher in 5 feature sets: Sales Force Automation, Customer Service & Support, CRM Project Management, Customization, Integrations with 3rd-party Software
  • Oncontact ranks higher in 2 feature sets: Marketing Automation, Security
  • 17hats and Oncontact are tied in 1 feature set: Platform

Sales Force Automation

9.5

17hats

95%
5.0

Oncontact

50%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
4.9
49%
2 Ratings

Workflow management

9.9
99%
2 Ratings
4.4
44%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.0
90%
1 Rating

Contract management

10.0
100%
2 Ratings
3.9
39%
2 Ratings

Quote & order management

10.0
100%
1 Rating
3.9
39%
2 Ratings

Interaction tracking

8.0
80%
1 Rating
4.4
44%
2 Ratings

Territory management

N/A
0 Ratings
4.9
49%
2 Ratings

Opportunity management

N/A
0 Ratings
5.3
53%
2 Ratings

Channel / partner relationship management

N/A
0 Ratings
4.9
49%
2 Ratings

Customer Service & Support

8.0

17hats

80%
3.6

Oncontact

36%
Oncontact ranks higher in 2/3 features

Case management

8.0
80%
1 Rating
5.3
53%
2 Ratings

Call center management

N/A
0 Ratings
4.4
44%
2 Ratings

Help desk management

N/A
0 Ratings
1.0
10%
1 Rating

Marketing Automation

8.0

17hats

80%
8.5

Oncontact

85%
Oncontact ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.0
80%
1 Rating

Email marketing

N/A
0 Ratings
9.0
90%
1 Rating

CRM Project Management

9.5

17hats

95%
9.0

Oncontact

90%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
9.0
90%
1 Rating

Billing and invoicing management

10.0
100%
2 Ratings
N/A
0 Ratings

Reporting

N/A
0 Ratings
9.0
90%
1 Rating

Customization

9.9

17hats

99%
4.9

Oncontact

49%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
4.4
44%
2 Ratings

Custom objects

10.0
100%
1 Rating
4.4
44%
2 Ratings

Scripting environment

N/A
0 Ratings
3.9
39%
2 Ratings

API for custom integration

N/A
0 Ratings
7.0
70%
1 Rating

Security

9.5

17hats

95%
10.0

Oncontact

100%
Oncontact ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
10.0
100%
1 Rating

Role-based user permissions

9.0
90%
1 Rating
10.0
100%
1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%
7.0

Oncontact

70%
17hats ranks higher in 1/1 features

Marketing automation

8.0
80%
1 Rating
7.0
70%
1 Rating

Platform

8.0

17hats

80%
8.0

Oncontact

80%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
8.0
80%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.7

Oncontact

87%
Oncontact ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
9.0
90%
1 Rating

Pipeline visualization

N/A
0 Ratings
8.0
80%
1 Rating

Customizable reports

N/A
0 Ratings
9.0
90%
1 Rating

Social CRM

17hats

Feature Set Not Supported
N/A
7.0

Oncontact

70%
Oncontact ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.0
70%
1 Rating

Social engagement

N/A
0 Ratings
7.0
70%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
4.9

Oncontact

49%
2 Ratings

Likelihood to Renew

17hats

N/A
0 Ratings
10.0

Oncontact

100%
1 Rating

Usability

9.0

17hats

90%
1 Rating

Oncontact

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

Oncontact

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Oncontact Editions & Modules

Additional Pricing Details

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Oncontact

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

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