17hats vs OnePageCRM | TrustRadius

What users are saying about

Score 9.1 out of 10

Based on 7 reviews and ratings

Score 9.5 out of 10

Based on 19 reviews and ratings

Feature Set Ratings

17hats ranks higher in 1 feature set: Sales Force Automation
OnePageCRM ranks higher in 7 feature sets: Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%

9.3

OnePageCRM

93%

OnePageCRM ranks higher in 8/9 features

Customer data management / contact management

9.9

99%

2 Ratings

9.9

99%

4 Ratings

Workflow management

9.9

99%

2 Ratings

10.0

100%

4 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

10.0

100%

2 Ratings

Contract management

10.0

100%

2 Ratings

5.4

54%

3 Ratings

Quote & order management

10.0

100%

1 Rating

10.0

100%

2 Ratings

Interaction tracking

8.0

80%

1 Rating

9.5

95%

3 Ratings

Territory management

N/A

0 Ratings

10.0

100%

2 Ratings

Opportunity management

N/A

0 Ratings

10.0

100%

3 Ratings

Channel / partner relationship management

N/A

0 Ratings

9.2

92%

2 Ratings

Customer Service & Support

8.0

17hats

80%

9.9

OnePageCRM

99%

OnePageCRM ranks higher in 3/3 features

Case management

8.0

80%

1 Rating

9.9

99%

3 Ratings

Call center management

N/A

0 Ratings

9.9

99%

3 Ratings

Help desk management

N/A

0 Ratings

9.9

99%

3 Ratings

Marketing Automation

8.0

17hats

80%

10.0

OnePageCRM

100%

OnePageCRM ranks higher in 2/2 features

Lead management

8.0

80%

1 Rating

10.0

100%

4 Ratings

Email marketing

N/A

0 Ratings

10.0

100%

3 Ratings

CRM Project Management

9.5

17hats

95%

10.0

OnePageCRM

100%

OnePageCRM ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

10.0

100%

4 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

N/A

0 Ratings

Reporting

N/A

0 Ratings

10.0

100%

3 Ratings

Customization

9.9

17hats

99%

10.0

OnePageCRM

100%

OnePageCRM ranks higher in 4/4 features

Custom fields

9.8

98%

2 Ratings

9.8

98%

3 Ratings

Custom objects

10.0

100%

1 Rating

10.0

100%

2 Ratings

Scripting environment

N/A

0 Ratings

10.0

100%

2 Ratings

API for custom integration

N/A

0 Ratings

10.0

100%

1 Rating

Security

9.5

17hats

95%

10.0

OnePageCRM

100%

17hats ranks higher in 1/2 features

Single sign-on capability

10.0

100%

1 Rating

9.9

99%

4 Ratings

Role-based user permissions

9.0

90%

1 Rating

10.0

100%

2 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

10.0

OnePageCRM

100%

OnePageCRM ranks higher in 1/1 features

Marketing automation

8.0

80%

1 Rating

10.0

100%

1 Rating

Platform

8.0

17hats

80%

10.0

OnePageCRM

100%

OnePageCRM ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

10.0

100%

3 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

10.0

OnePageCRM

100%

OnePageCRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

10.0

100%

2 Ratings

Pipeline visualization

N/A

0 Ratings

9.9

99%

4 Ratings

Customizable reports

N/A

0 Ratings

10.0

100%

2 Ratings

Attribute Ratings

17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%

2 Ratings

7.6

OnePageCRM

76%

4 Ratings

Usability

9.0

17hats

90%

1 Rating

OnePageCRM

N/A

0 Ratings

Support Rating

8.0

17hats

80%

3 Ratings

OnePageCRM

N/A

0 Ratings

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

It uses a split screen: one half is your action stream, the other is for a selected contact. This is really helpful.
You can do mass actions-- like rescheduling a group of actions for another day.
"Tags" are a handy feature... it's sophisticated enough to trigger automated follow-ups in our mail service, Klaviyo

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Bill Cummings

Director of Customer Service

EVELO Electric BicyclesSports, 11-50 employees

View all 4 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

The ability to interface with all or many VoIP services would be top of my priority list
Skype is not a favourite of mine, but Google hangouts is which is now included with OnePageCRM
The ability to create email templates would be good. I have a separate app for that, but it would be good to have it on board

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Nigel Heaton

Head of Sales

Cleverprofiles.comInformation Services, 1-10 employees

View all 4 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

$15 per month

OnePageCRM Editions & Modules

—

Additional Pricing Details

—

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

No answers on this topic

We use all these software for task management and email marketing. OnePage doesn't send out mass emails and we needed a more robust task management system, so we use SharpSpring and Asana as well.

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Verified User

Manager in Sales

Marketing and Advertising Company, 11-50 employees

View all 4 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

OnePage has helped with time efficiency for the sales team. Because OnePage is so easy to use and manage, our sales team can spend more time selling and less time working with the system.
OnePage is great for organization. It helps us track our daily schedules/tasks and shows all communication clearly in one place.

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Verified User

Executive in Sales

Marketing and Advertising Company, 11-50 employees

View all 4 answers on this topic