17hats vs Oracle CRM | TrustRadius

What users are saying about

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Score 9.1 out of 10

Based on 7 reviews and ratings

Score 7.4 out of 10

Based on 161 reviews and ratings

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Feature Set Ratings

17hats ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software
Oracle CRM ranks higher in 1 feature set: Platform

Sales Force Automation

9.5

17hats

95%

7.4

Oracle CRM

74%

17hats ranks higher in 6/9 features

Customer data management / contact management

9.9

99%

2 Ratings

8.6

86%

24 Ratings

Workflow management

9.9

99%

2 Ratings

6.6

66%

24 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0

90%

1 Rating

6.5

65%

22 Ratings

Contract management

10.0

100%

2 Ratings

7.6

76%

20 Ratings

Quote & order management

10.0

100%

1 Rating

7.9

79%

21 Ratings

Interaction tracking

8.0

80%

1 Rating

7.5

75%

23 Ratings

Territory management

N/A

0 Ratings

6.3

63%

23 Ratings

Opportunity management

N/A

0 Ratings

7.6

76%

22 Ratings

Channel / partner relationship management

N/A

0 Ratings

7.9

79%

20 Ratings

Customer Service & Support

8.0

17hats

80%

7.5

Oracle CRM

75%

Oracle CRM ranks higher in 3/3 features

Case management

8.0

80%

1 Rating

8.1

81%

23 Ratings

Call center management

N/A

0 Ratings

7.7

77%

21 Ratings

Help desk management

N/A

0 Ratings

6.6

66%

23 Ratings

Marketing Automation

8.0

17hats

80%

7.6

Oracle CRM

76%

Oracle CRM ranks higher in 2/2 features

Lead management

8.0

80%

1 Rating

8.3

83%

21 Ratings

Email marketing

N/A

0 Ratings

6.9

69%

19 Ratings

CRM Project Management

9.5

17hats

95%

7.8

Oracle CRM

78%

17hats ranks higher in 2/3 features

Task management

9.0

90%

1 Rating

8.3

83%

22 Ratings

Billing and invoicing management

10.0

100%

2 Ratings

7.7

77%

18 Ratings

Reporting

N/A

0 Ratings

7.5

75%

21 Ratings

Customization

9.9

17hats

99%

7.0

Oracle CRM

70%

17hats ranks higher in 2/4 features

Custom fields

9.8

98%

2 Ratings

8.5

85%

23 Ratings

Custom objects

10.0

100%

1 Rating

6.4

64%

23 Ratings

Scripting environment

N/A

0 Ratings

7.0

70%

21 Ratings

API for custom integration

N/A

0 Ratings

6.2

62%

22 Ratings

Security

9.5

17hats

95%

8.4

Oracle CRM

84%

17hats ranks higher in 2/2 features

Single sign-on capability

10.0

100%

1 Rating

8.6

86%

21 Ratings

Role-based user permissions

9.0

90%

1 Rating

8.3

83%

23 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%

7.2

Oracle CRM

72%

17hats ranks higher in 1/2 features

Marketing automation

8.0

80%

1 Rating

7.3

73%

19 Ratings

Compensation management

N/A

0 Ratings

7.1

71%

16 Ratings

Platform

8.0

17hats

80%

9.5

Oracle CRM

95%

Oracle CRM ranks higher in 1/1 features

Mobile access

8.0

80%

1 Rating

9.5

95%

18 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported

N/A

7.6

Oracle CRM

76%

Oracle CRM ranks higher in 3/3 features

Forecasting

N/A

0 Ratings

8.3

83%

22 Ratings

Pipeline visualization

N/A

0 Ratings

7.4

74%

21 Ratings

Customizable reports

N/A

0 Ratings

7.1

71%

23 Ratings

Social CRM

17hats

Feature Set Not Supported

N/A

7.9

Oracle CRM

79%

Oracle CRM ranks higher in 2/2 features

Social data

N/A

0 Ratings

7.9

79%

17 Ratings

Social engagement

N/A

0 Ratings

7.9

79%

17 Ratings

Attribute Ratings

17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

17hats

99%

2 Ratings

8.6

Oracle CRM

86%

24 Ratings

17hats

90%

1 Rating

8.6

Oracle CRM

86%

2 Ratings

17hats

N/A

0 Ratings

9.0

Oracle CRM

90%

2 Ratings

17hats

N/A

0 Ratings

8.1

Oracle CRM

81%

4 Ratings

17hats

80%

3 Ratings

7.6

Oracle CRM

76%

4 Ratings

17hats

N/A

0 Ratings

9.0

Oracle CRM

90%

1 Rating

17hats

N/A

0 Ratings

7.7

Oracle CRM

77%

4 Ratings

17hats

N/A

0 Ratings

9.0

Oracle CRM

90%

1 Rating

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.

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Joseph R. Sweeney

Senior Analyst

The TJX Companies, Inc.Information Services, 501-1000 employees

View all 24 answers on this topic

Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
The original implementation of Oracle CRM was a lengthy and involved process
We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.

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Verified User

Analyst in Product Management

Sporting Goods Company, 501-1000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$45 per month

17hats Editions & Modules

Edition

Starting Price	$45.00¹

per month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

Oracle CRM Editions & Modules

—

Additional Pricing Details

—

Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

Oracle CRM 8.6

Based on 2 answers

I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

View all 2 answers on this topic

Reliability and Availability

No score

No answers yet

No answers on this topic

Oracle CRM 9.0

Based on 2 answers

I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

View all 2 answers on this topic

Performance

No score

No answers yet

No answers on this topic

Oracle CRM 8.1

Based on 4 answers

I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

View all 4 answers on this topic

Support Rating

17hats 8.0

Based on 3 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 3 answers on this topic

Oracle CRM 7.6

Based on 4 answers

Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.

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Mary Hunnicutt

Sales Support Manager

Amarr Garage DoorsWholesale, 501-1000 employees

View all 4 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Oracle CRM 9.0

Based on 1 answer

It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Oracle CRM 7.7

Based on 4 answers

If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.

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Mary Hunnicutt

Sales Support Manager

Amarr Garage DoorsWholesale, 501-1000 employees

View all 4 answers on this topic

Alternatives Considered

No answers on this topic

I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.

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R. Daniel Knapp

Sr. IT Business Analyst

DieboldBusiness Supplies and Equipment, 10,001+ employees

View all 24 answers on this topic

Scalability

No score

No answers yet

No answers on this topic

Oracle CRM 9.0

Based on 1 answer

In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

View all 1 answers on this topic

Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.

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Viktor Mulac

Advisor

A.T. KearneyManagement Consulting, 1001-5000 employees

View all 24 answers on this topic

17hats

Oracle CRM

17hats

Oracle CRM

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Oracle CRM

Case management

Call center management

Help desk management

17hats

Oracle CRM

Lead management

Email marketing

17hats

Oracle CRM

Task management

Billing and invoicing management

Reporting

17hats

Oracle CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Oracle CRM

Single sign-on capability

Role-based user permissions

17hats

Oracle CRM

Marketing automation

Compensation management

17hats

Oracle CRM

Mobile access

17hats

Oracle CRM

Forecasting

Pipeline visualization

Customizable reports

17hats

Oracle CRM

Social data

Social engagement

17hats

Oracle CRM

17hats

Oracle CRM

17hats

Oracle CRM

17hats

Oracle CRM

17hats

Oracle CRM

17hats

Oracle CRM

17hats

Oracle CRM

17hats

Oracle CRM

Likelihood to Recommend

17hats

Oracle CRM

Pros

17hats

Oracle CRM

Cons

17hats

Oracle CRM

Pricing Details

General