What users are saying about
17hats vs Oracle CRM
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
161 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 161 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software
- Oracle CRM ranks higher in 1 feature set: Platform
Sales Force Automation
9.5
17hats
95%
7.4
Oracle CRM
74%
17hats ranks higher in 6/9 features
17hats ranks higher in 6/9 features
Customer data management / contact management
9.9
99%
2 Ratings
8.6
86%
24 Ratings
Workflow management
9.9
99%
2 Ratings
6.6
66%
24 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
6.5
65%
22 Ratings
Contract management
10.0
100%
2 Ratings
7.6
76%
20 Ratings
Quote & order management
10.0
100%
1 Rating
7.9
79%
21 Ratings
Interaction tracking
8.0
80%
1 Rating
7.5
75%
23 Ratings
Territory management
N/A
0 Ratings
6.3
63%
23 Ratings
Opportunity management
N/A
0 Ratings
7.6
76%
22 Ratings
Channel / partner relationship management
N/A
0 Ratings
7.9
79%
20 Ratings
Customer Service & Support
8.0
17hats
80%
7.5
Oracle CRM
75%
Oracle CRM ranks higher in 3/3 features
Oracle CRM ranks higher in 3/3 features
Case management
8.0
80%
1 Rating
8.1
81%
23 Ratings
Call center management
N/A
0 Ratings
7.7
77%
21 Ratings
Help desk management
N/A
0 Ratings
6.6
66%
23 Ratings
Marketing Automation
8.0
17hats
80%
7.6
Oracle CRM
76%
Oracle CRM ranks higher in 2/2 features
Oracle CRM ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating
8.3
83%
21 Ratings
Email marketing
N/A
0 Ratings
6.9
69%
19 Ratings
CRM Project Management
9.5
17hats
95%
7.8
Oracle CRM
78%
17hats ranks higher in 2/3 features
17hats ranks higher in 2/3 features
Task management
9.0
90%
1 Rating
8.3
83%
22 Ratings
Billing and invoicing management
10.0
100%
2 Ratings
7.7
77%
18 Ratings
Reporting
N/A
0 Ratings
7.5
75%
21 Ratings
Customization
9.9
17hats
99%
7.0
Oracle CRM
70%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.8
98%
2 Ratings
8.5
85%
23 Ratings
Custom objects
10.0
100%
1 Rating
6.4
64%
23 Ratings
Scripting environment
N/A
0 Ratings
7.0
70%
21 Ratings
API for custom integration
N/A
0 Ratings
6.2
62%
22 Ratings
Security
9.5
17hats
95%
8.4
Oracle CRM
84%
17hats ranks higher in 2/2 features
17hats ranks higher in 2/2 features
Single sign-on capability
10.0
100%
1 Rating
8.6
86%
21 Ratings
Role-based user permissions
9.0
90%
1 Rating
8.3
83%
23 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%
7.2
Oracle CRM
72%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Marketing automation
8.0
80%
1 Rating
7.3
73%
19 Ratings
Compensation management
N/A
0 Ratings
7.1
71%
16 Ratings
Platform
8.0
17hats
80%
9.5
Oracle CRM
95%
Oracle CRM ranks higher in 1/1 features
Oracle CRM ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
9.5
95%
18 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A
7.6
Oracle CRM
76%
Oracle CRM ranks higher in 3/3 features
Oracle CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings
8.3
83%
22 Ratings
Pipeline visualization
N/A
0 Ratings
7.4
74%
21 Ratings
Customizable reports
N/A
0 Ratings
7.1
71%
23 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A
7.9
Oracle CRM
79%
Oracle CRM ranks higher in 2/2 features
Oracle CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings
7.9
79%
17 Ratings
Social engagement
N/A
0 Ratings
7.9
79%
17 Ratings
Attribute Ratings
- 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
9.9
17hats
99%
2 Ratings
8.6
Oracle CRM
86%
24 Ratings
Usability
9.0
17hats
90%
1 Rating
8.6
Oracle CRM
86%
2 Ratings
Availability
17hats
N/A
0 Ratings
9.0
Oracle CRM
90%
2 Ratings
Performance
17hats
N/A
0 Ratings
8.1
Oracle CRM
81%
4 Ratings
Support Rating
8.0
17hats
80%
3 Ratings
7.6
Oracle CRM
76%
4 Ratings
Online Training
17hats
N/A
0 Ratings
9.0
Oracle CRM
90%
1 Rating
Implementation Rating
17hats
N/A
0 Ratings
7.7
Oracle CRM
77%
4 Ratings
Product Scalability
17hats
N/A
0 Ratings
9.0
Oracle CRM
90%
1 Rating
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Oracle CRM
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Project Manager
TotalOil & Energy, 5001-10,000 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Oracle CRM
- Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
- It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
- Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Senior Analyst
The TJX Companies, Inc.Information Services, 501-1000 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Oracle CRM
- Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
- The original implementation of Oracle CRM was a lengthy and involved process
- We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.

Verified User
Analyst in Product Management
Sporting Goods Company, 501-1000 employeesPricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Oracle CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Oracle CRM Editions & Modules
—
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Oracle CRM
Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.

Verified User
Analyst in Other
Management Consulting Company, 1001-5000 employeesReliability and Availability
17hats
No score
No answers yet
No answers on this topic
Oracle CRM
Oracle CRM 9.0
Based on 2 answers
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.

Verified User
Analyst in Other
Management Consulting Company, 1001-5000 employeesPerformance
17hats
No score
No answers yet
No answers on this topic
Oracle CRM
Oracle CRM 8.1
Based on 4 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.

Verified User
Analyst in Other
Management Consulting Company, 1001-5000 employeesSupport Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Oracle CRM
Oracle CRM 7.6
Based on 4 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Sales Support Manager
Amarr Garage DoorsWholesale, 501-1000 employees
Online Training
17hats
No score
No answers yet
No answers on this topic
Oracle CRM
Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through

Verified User
Analyst in Other
Management Consulting Company, 1001-5000 employeesImplementation Rating
17hats
No score
No answers yet
No answers on this topic
Oracle CRM
Oracle CRM 7.7
Based on 4 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Sales Support Manager
Amarr Garage DoorsWholesale, 501-1000 employees
Alternatives Considered
17hats
No answers on this topic
Oracle CRM
I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
Sr. IT Business Analyst
DieboldBusiness Supplies and Equipment, 10,001+ employees
Scalability
17hats
No score
No answers yet
No answers on this topic
Oracle CRM
Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.

Verified User
Analyst in Other
Management Consulting Company, 1001-5000 employeesReturn on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Oracle CRM
- Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Advisor
A.T. KearneyManagement Consulting, 1001-5000 employees