What users are saying about
1 Ratings
138 Ratings
1 Ratings
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Score 9 out of 100
138 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Oracle CRM

Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Oracle CRM
8.3
Customer data management / contact management
17hats
9.0
Oracle CRM
8.7
Workflow management
17hats
9.0
Oracle CRM
8.2
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Oracle CRM
7.9
Contract management
17hats
10.0
Oracle CRM
8.2
Quote & order management
17hats
10.0
Oracle CRM
7.9
Interaction tracking
17hats
8.0
Oracle CRM
8.5
Territory management
17hats
Oracle CRM
8.2
Opportunity management
17hats
Oracle CRM
8.5
Channel / partner relationship management
17hats
Oracle CRM
8.8

Customer Service & Support

17hats
8.0
Oracle CRM
8.3
Case management
17hats
8.0
Oracle CRM
8.2
Call center management
17hats
Oracle CRM
8.2
Help desk management
17hats
Oracle CRM
8.4

Marketing Automation

17hats
8.0
Oracle CRM
8.8
Lead management
17hats
8.0
Oracle CRM
8.6
Email marketing
17hats
Oracle CRM
9.0

CRM Project Management

17hats
9.5
Oracle CRM
8.0
Task management
17hats
9.0
Oracle CRM
7.6
Billing and invoicing management
17hats
10.0
Oracle CRM
8.5
Reporting
17hats
Oracle CRM
7.9

Customization

17hats
8.0
Oracle CRM
8.3
Custom fields
17hats
8.0
Oracle CRM
8.6
Custom objects
17hats
Oracle CRM
8.7
Scripting environment
17hats
Oracle CRM
8.5
API for custom integration
17hats
Oracle CRM
7.5

Security

17hats
9.5
Oracle CRM
9.0
Single sign-on capability
17hats
10.0
Oracle CRM
9.1
Role-based user permissions
17hats
9.0
Oracle CRM
9.0

Integrations with 3rd-party Software

17hats
8.0
Oracle CRM
8.1
Marketing automation
17hats
8.0
Oracle CRM
7.5
Compensation management
17hats
Oracle CRM
8.7

Platform

17hats
8.0
Oracle CRM
7.8
Mobile access
17hats
8.0
Oracle CRM
7.8

CRM Reporting & Analytics

17hats
Oracle CRM
8.1
Forecasting
17hats
Oracle CRM
8.3
Pipeline visualization
17hats
Oracle CRM
7.9
Customizable reports
17hats
Oracle CRM
8.0

Social CRM

17hats
Oracle CRM
8.3
Social data
17hats
Oracle CRM
8.3
Social engagement
17hats
Oracle CRM
8.3

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Oracle CRM

  • The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
  • The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
  • Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.
R. Daniel Knapp | TrustRadius Reviewer

Usability

17hats

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Reliability and Availability

17hats

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Performance

17hats

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 8.1
Based on 2 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Oracle CRM

Oracle CRM 7.6
Based on 2 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Online Training

17hats

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 7.7
Based on 2 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Oracle CRM

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
Viktor Mulac | TrustRadius Reviewer

Scalability

17hats

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Oracle CRM

  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
Simon Vargas | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

17hats
9.0
Oracle CRM
8.1

Usability

17hats
Oracle CRM
8.6

Reliability and Availability

17hats
Oracle CRM
9.0

Performance

17hats
Oracle CRM
8.1

Support Rating

17hats
8.0
Oracle CRM
7.6

Online Training

17hats
Oracle CRM
9.0

Implementation Rating

17hats
Oracle CRM
7.7

Scalability

17hats
Oracle CRM
9.0

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