17hats vs Oracle CRM | TrustRadius

Likelihood to Recommend

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Oracle CRM is incredibly well suited to handle the customer service needs of a growing business. It is capable of scaling with your company. We can monitor every step of the ordering process and provide quick and accurate information to our customers if they request it. We can easily handle returns and replacements as well.

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Verified User

Analyst in Product Management

Sporting Goods Company, 501-1000 employees

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Feature Rating Comparison

17hats

Oracle CRM

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Oracle CRM

Case management

Call center management

Help desk management

17hats

Oracle CRM

Lead management

Email marketing

17hats

Oracle CRM

Task management

Billing and invoicing management

Reporting

17hats

Oracle CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Oracle CRM

Single sign-on capability

Role-based user permissions

17hats

Oracle CRM

Marketing automation

Compensation management

17hats

Oracle CRM

Mobile access

17hats

Oracle CRM

Forecasting

Pipeline visualization

Customizable reports

17hats

Oracle CRM

Social data

Social engagement

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.

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Joseph R. Sweeney

Senior Analyst

The TJX Companies, Inc.Information Services, 501-1000 employees

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Cons

Cheaper credit card charges
Ability to tweak their questionnaires a bit more

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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The Oracle 11.5.10 CRM forms are not easily or intuitively customizable to facilitate speed or ease of use. Custom forms are not supported by Oracle support, but call center functions require throughput velocity that the standard forms do not provide. The forms are also inflexible when it comes to selection-driven information or in-procedure guidelines. Data selections in one field should allow the limitation of data selection in other fields and should permit additional information to be made available for the users of the forms.
The CRM administrator setups such as groups and territories as well as the dispatch center functionality are painfully slow and cumbersome to use. Not all reasonable filters are made available to ensure that the technician with the right skills is assigned to tasks. More flexibility in this area would improve Oracle 11.5.10 usability tenfold.
Overall, the main issue when it comes to sales or service CRMs is always a question of flexibility. "When this customer calls, collect x data." "When a service request is created for that site, include information y for the technician." "Remember to ask the caller for z measurement when they open a service request for the other product type." More intuitive and elastic tools for the ebbs and flows of real service situations would certainly put a feather in Oracle's cap.

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R. Daniel Knapp

Sr. IT Business Analyst

DieboldBusiness Supplies and Equipment, 10,001+ employees

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Usability

No score

No answers yet

No answers on this topic

Oracle CRM 8.6

Based on 2 answers

I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Oracle CRM 9.0

Based on 1 answer

I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

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Performance

No score

No answers yet

No answers on this topic

Oracle CRM 8.1

Based on 2 answers

I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

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Support Rating

17hats 8.0

Based on 1 answer

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Oracle CRM 7.6

Based on 2 answers

Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.

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Mary Hunnicutt

Sales Support Manager

Amarr Garage DoorsWholesale, 501-1000 employees

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Online Training

No score

No answers yet

No answers on this topic

Oracle CRM 9.0

Based on 1 answer

It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

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Implementation Rating

No score

No answers yet

No answers on this topic

Oracle CRM 7.7

Based on 2 answers

If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.

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Mary Hunnicutt

Sales Support Manager

Amarr Garage DoorsWholesale, 501-1000 employees

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Alternatives Considered

No answers on this topic

MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.

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Viktor Mulac

Advisor

A.T. KearneyManagement Consulting, 1001-5000 employees

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Scalability

No score

No answers yet

No answers on this topic

Oracle CRM 9.0

Based on 1 answer

In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.

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Verified User

Analyst in Other

Management Consulting Company, 1001-5000 employees

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Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.

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Simon Vargas

Director Of Business Development

Typenex MedicalMedical Devices, 11-50 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

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Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Rating Summary

17hats

Oracle CRM

17hats

Oracle CRM

17hats

Oracle CRM

17hats

Oracle CRM

17hats

Oracle CRM

17hats

Oracle CRM

17hats

Oracle CRM

17hats

Oracle CRM