What users are saying about
7 Ratings
7 Ratings
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Score 9.1 out of 100
161 Ratings
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Score 7.4 out of 100

Feature Set Ratings

  • 17hats ranks higher in 7 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software
  • Oracle CRM ranks higher in 1 feature set: Platform

Sales Force Automation

9.5

17hats

95%
7.4

Oracle CRM

74%
17hats ranks higher in 6/9 features

Customer data management / contact management

9.9
99%
2 Ratings
8.6
86%
24 Ratings

Workflow management

9.9
99%
2 Ratings
6.6
66%
24 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
6.5
65%
22 Ratings

Contract management

10.0
100%
2 Ratings
7.6
76%
20 Ratings

Quote & order management

10.0
100%
1 Rating
7.9
79%
21 Ratings

Interaction tracking

8.0
80%
1 Rating
7.5
75%
23 Ratings

Territory management

N/A
0 Ratings
6.3
63%
23 Ratings

Opportunity management

N/A
0 Ratings
7.6
76%
22 Ratings

Channel / partner relationship management

N/A
0 Ratings
7.9
79%
20 Ratings

Customer Service & Support

8.0

17hats

80%
7.5

Oracle CRM

75%
Oracle CRM ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
8.1
81%
23 Ratings

Call center management

N/A
0 Ratings
7.7
77%
21 Ratings

Help desk management

N/A
0 Ratings
6.6
66%
23 Ratings

Marketing Automation

8.0

17hats

80%
7.6

Oracle CRM

76%
Oracle CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.3
83%
21 Ratings

Email marketing

N/A
0 Ratings
6.9
69%
19 Ratings

CRM Project Management

9.5

17hats

95%
7.8

Oracle CRM

78%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.3
83%
22 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
7.7
77%
18 Ratings

Reporting

N/A
0 Ratings
7.5
75%
21 Ratings

Customization

9.9

17hats

99%
7.0

Oracle CRM

70%
17hats ranks higher in 2/4 features

Custom fields

9.8
98%
2 Ratings
8.5
85%
23 Ratings

Custom objects

10.0
100%
1 Rating
6.4
64%
23 Ratings

Scripting environment

N/A
0 Ratings
7.0
70%
21 Ratings

API for custom integration

N/A
0 Ratings
6.2
62%
22 Ratings

Security

9.5

17hats

95%
8.4

Oracle CRM

84%
17hats ranks higher in 2/2 features

Single sign-on capability

10.0
100%
1 Rating
8.6
86%
21 Ratings

Role-based user permissions

9.0
90%
1 Rating
8.3
83%
23 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
7.2

Oracle CRM

72%
17hats ranks higher in 1/2 features

Marketing automation

8.0
80%
1 Rating
7.3
73%
19 Ratings

Compensation management

N/A
0 Ratings
7.1
71%
16 Ratings

Platform

8.0

17hats

80%
9.5

Oracle CRM

95%
Oracle CRM ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
9.5
95%
18 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
7.6

Oracle CRM

76%
Oracle CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.3
83%
22 Ratings

Pipeline visualization

N/A
0 Ratings
7.4
74%
21 Ratings

Customizable reports

N/A
0 Ratings
7.1
71%
23 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
7.9

Oracle CRM

79%
Oracle CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
7.9
79%
17 Ratings

Social engagement

N/A
0 Ratings
7.9
79%
17 Ratings

Attribute Ratings

  • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
8.6

Oracle CRM

86%
24 Ratings

Usability

9.0

17hats

90%
1 Rating
8.6

Oracle CRM

86%
2 Ratings

Availability

17hats

N/A
0 Ratings
9.0

Oracle CRM

90%
2 Ratings

Performance

17hats

N/A
0 Ratings
8.1

Oracle CRM

81%
4 Ratings

Support Rating

8.0

17hats

80%
3 Ratings
7.6

Oracle CRM

76%
4 Ratings

Online Training

17hats

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Implementation Rating

17hats

N/A
0 Ratings
7.7

Oracle CRM

77%
4 Ratings

Product Scalability

17hats

N/A
0 Ratings
9.0

Oracle CRM

90%
1 Rating

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Oracle CRM

Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Chris Edwards | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Oracle CRM

  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Joseph R. Sweeney | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Oracle CRM

  • Oracle CRM is incredibly complex making it fairly difficult to learn from scratch
  • The original implementation of Oracle CRM was a lengthy and involved process
  • We have had outages where we cannot connect to Oracle CRM which leaves us at a loss. I'm not sure what the solution to this is, but less outages would be ideal.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

Oracle CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Oracle CRM Editions & Modules

Additional Pricing Details

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Oracle CRM

Oracle CRM 8.6
Based on 2 answers
I give this rating because I personally don't have any difficulty using the system. I didn't have any difficulty learning the system either. I know that in my position I am taking complaints from users who are having issues with the oracle sites but most of the time it is user error or a technical issue and they need to be using it in the best way possible. I do think it is one of the easiest sites for applying online and hiring candidates. In my 10 years of dealing with so many other recruiting and career sites like Kenexa Brassring, Erecruit or Peoplesoft, I don't recommend any of those at all. Oracle CRM/Taleo is by far the easiest site for applicants to apply, the easiest site for recruiters to hire and the easiest site to manage your hires.
Anonymous | TrustRadius Reviewer

Reliability and Availability

17hats

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 2 answers
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
Anonymous | TrustRadius Reviewer

Performance

17hats

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 8.1
Based on 4 answers
I give this rating because I don't have any complaints in the area of performance. In my opinion the product's performance is right on the mark. In comparison to other systems I have used for the same purpose - recruiting, hiring and managing hires, I have found Oracle's performance to be the best. Oracle system flows better than any other recruiting system out there.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Oracle CRM

Oracle CRM 7.6
Based on 4 answers
Generally, if you log an SR, it will get resolved rather quickly. If they need to contact you for more information, the resolution process gets drug out because you have to usually go back and forth with several messages. Some customization involving web-links, java script, and HTML, Oracle does not officially support, so they will not assist you if your links stop working.
Mary Hunnicutt | TrustRadius Reviewer

Online Training

17hats

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
Anonymous | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 7.7
Based on 4 answers
If you have never used a CRM program is is hard to know exactly what you need. We had lots of changes during implementation and even more afterward once the users started working in it everyday. Also the partner we used didn't inform us about Allotments and not being able to Batch delete custom objects (you can now in recent releases). There were so many unknowns, that if I had it to do over, I would educate myself more and ask more questions of the partner that we used for implementation.
Mary Hunnicutt | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Oracle CRM

I have used PowerHelp in the past for field service and contact center applications with a startup company and it had proved extremely flexible for process accommodation. I was not part of the selection team who evaluated and chose the CRM for Diebold, though I am fairly certain that it was an Enterprise software decision more than a module-driven choice.
R. Daniel Knapp | TrustRadius Reviewer

Scalability

17hats

No score
No answers yet
No answers on this topic

Oracle CRM

Oracle CRM 9.0
Based on 1 answer
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Oracle CRM

  • Until a certain point in time, the solution was responsive and provided support for productive work. With more integrations and a growing product base, the application started to be barely usable due to delays (excessive response times) and prolonged the product configuration tasks.
Viktor Mulac | TrustRadius Reviewer

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