17hats vs. Oracle CRM On Demand

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Oracle CRM On Demand
Score 6.4 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
Pricing
17hatsOracle CRM On Demand
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsOracle CRM On Demand
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
17hatsOracle CRM On Demand
Top Pros
Top Cons
Features
17hatsOracle CRM On Demand
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Oracle CRM On Demand
8.3
25 Ratings
8% above category average
Customer data management / contact management10.02 Ratings8.925 Ratings
Workflow management10.02 Ratings8.024 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings7.722 Ratings
Contract management10.02 Ratings8.124 Ratings
Quote & order management10.01 Ratings8.523 Ratings
Interaction tracking8.01 Ratings8.524 Ratings
Territory management00 Ratings8.124 Ratings
Opportunity management00 Ratings8.125 Ratings
Channel / partner relationship management00 Ratings9.023 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Oracle CRM On Demand
8.6
24 Ratings
14% above category average
Case management8.01 Ratings8.524 Ratings
Call center management00 Ratings8.723 Ratings
Help desk management00 Ratings8.524 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Oracle CRM On Demand
8.5
24 Ratings
12% above category average
Lead management8.01 Ratings9.124 Ratings
Email marketing00 Ratings7.922 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
23% above category average
Oracle CRM On Demand
8.6
24 Ratings
13% above category average
Task management9.01 Ratings8.923 Ratings
Billing and invoicing management10.02 Ratings8.522 Ratings
Reporting00 Ratings8.523 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Oracle CRM On Demand
7.6
24 Ratings
1% above category average
Custom fields9.92 Ratings8.724 Ratings
Custom objects10.01 Ratings6.924 Ratings
Scripting environment00 Ratings7.821 Ratings
API for custom integration00 Ratings7.023 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
Oracle CRM On Demand
8.8
25 Ratings
6% above category average
Single sign-on capability10.01 Ratings9.122 Ratings
Role-based user permissions9.01 Ratings8.525 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Oracle CRM On Demand
7.6
22 Ratings
6% above category average
Marketing automation8.01 Ratings7.822 Ratings
Compensation management00 Ratings7.420 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Oracle CRM On Demand
10.0
18 Ratings
28% above category average
Mobile access8.01 Ratings10.018 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Oracle CRM On Demand
8.2
24 Ratings
8% above category average
Forecasting00 Ratings8.624 Ratings
Pipeline visualization00 Ratings8.224 Ratings
Customizable reports00 Ratings7.824 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
Oracle CRM On Demand
8.5
18 Ratings
16% above category average
Social data00 Ratings8.618 Ratings
Social engagement00 Ratings8.518 Ratings
Best Alternatives
17hatsOracle CRM On Demand
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsOracle CRM On Demand
Likelihood to Recommend
10.0
(2 ratings)
8.9
(26 ratings)
Usability
9.0
(1 ratings)
9.0
(1 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
17hatsOracle CRM On Demand
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Oracle
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
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Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
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Oracle
  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
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Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
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Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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Oracle
No answers on this topic
Implementation Rating
17hats
No answers on this topic
Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Read full review
Alternatives Considered
17hats
No answers on this topic
Oracle
MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
Oracle
  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
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ScreenShots