What users are saying about
2 Ratings
2 Ratings
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Score 9.3 out of 100
110 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Oracle CRM On Demand
8.7
Customer data management / contact management
17hats
9.0
Oracle CRM On Demand
9.3
Workflow management
17hats
9.0
Oracle CRM On Demand
8.9
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Oracle CRM On Demand
9.0
Contract management
17hats
10.0
Oracle CRM On Demand
7.8
Quote & order management
17hats
10.0
Oracle CRM On Demand
8.5
Interaction tracking
17hats
8.0
Oracle CRM On Demand
8.3
Territory management
17hats
Oracle CRM On Demand
9.3
Opportunity management
17hats
Oracle CRM On Demand
9.2
Channel / partner relationship management
17hats
Oracle CRM On Demand
8.2

Customer Service & Support

17hats
8.0
Oracle CRM On Demand
8.4
Case management
17hats
8.0
Oracle CRM On Demand
8.5
Call center management
17hats
Oracle CRM On Demand
8.7
Help desk management
17hats
Oracle CRM On Demand
8.1

Marketing Automation

17hats
8.0
Oracle CRM On Demand
8.9
Lead management
17hats
8.0
Oracle CRM On Demand
8.9
Email marketing
17hats
Oracle CRM On Demand
8.8

CRM Project Management

17hats
9.5
Oracle CRM On Demand
8.7
Task management
17hats
9.0
Oracle CRM On Demand
8.3
Billing and invoicing management
17hats
10.0
Oracle CRM On Demand
9.6
Reporting
17hats
Oracle CRM On Demand
8.2

Customization

17hats
8.0
Oracle CRM On Demand
8.4
Custom fields
17hats
8.0
Oracle CRM On Demand
8.9
Custom objects
17hats
Oracle CRM On Demand
8.1
Scripting environment
17hats
Oracle CRM On Demand
7.9
API for custom integration
17hats
Oracle CRM On Demand
8.7

Security

17hats
9.5
Oracle CRM On Demand
9.4
Single sign-on capability
17hats
10.0
Oracle CRM On Demand
9.0
Role-based user permissions
17hats
9.0
Oracle CRM On Demand
9.8

Integrations with 3rd-party Software

17hats
8.0
Oracle CRM On Demand
8.6
Marketing automation
17hats
8.0
Oracle CRM On Demand
8.5
Compensation management
17hats
Oracle CRM On Demand
8.7

Platform

17hats
8.0
Oracle CRM On Demand
9.3
Mobile access
17hats
8.0
Oracle CRM On Demand
9.3

CRM Reporting & Analytics

17hats
Oracle CRM On Demand
8.4
Forecasting
17hats
Oracle CRM On Demand
8.7
Pipeline visualization
17hats
Oracle CRM On Demand
8.6
Customizable reports
17hats
Oracle CRM On Demand
7.9

Social CRM

17hats
Oracle CRM On Demand
9.8
Social data
17hats
Oracle CRM On Demand
9.8
Social engagement
17hats
Oracle CRM On Demand
9.9

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Usability

17hats

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Oracle CRM On Demand

No score
No answers yet
No answers on this topic

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

17hats
9.0
Oracle CRM On Demand
8.1

Usability

17hats
Oracle CRM On Demand
9.0

Support Rating

17hats
8.0
Oracle CRM On Demand

Implementation Rating

17hats
Oracle CRM On Demand
10.0

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