What users are saying about
8 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100
116 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Feature Set Ratings

  • 17hats ranks higher in 4 feature sets: Sales Force Automation, CRM Project Management, Customization, Security
  • Oracle CRM On Demand ranks higher in 4 feature sets: Customer Service & Support, Marketing Automation, Integrations with 3rd-party Software, Platform

Sales Force Automation

9.5

17hats

95%
8.8

Oracle CRM On Demand

88%
17hats ranks higher in 5/9 features

Customer data management / contact management

10.0
100%
2 Ratings
9.4
94%
10 Ratings

Workflow management

10.0
100%
2 Ratings
8.9
89%
9 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.0
90%
7 Ratings

Contract management

10.0
100%
2 Ratings
7.7
77%
9 Ratings

Quote & order management

10.0
100%
1 Rating
8.5
85%
9 Ratings

Interaction tracking

8.0
80%
1 Rating
8.3
83%
9 Ratings

Territory management

N/A
0 Ratings
9.4
94%
9 Ratings

Opportunity management

N/A
0 Ratings
9.3
93%
10 Ratings

Channel / partner relationship management

N/A
0 Ratings
8.3
83%
8 Ratings

Customer Service & Support

8.0

17hats

80%
8.5

Oracle CRM On Demand

85%
Oracle CRM On Demand ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
8.5
85%
9 Ratings

Call center management

N/A
0 Ratings
8.7
87%
9 Ratings

Help desk management

N/A
0 Ratings
8.1
81%
9 Ratings

Marketing Automation

8.0

17hats

80%
8.8

Oracle CRM On Demand

88%
Oracle CRM On Demand ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.9
89%
9 Ratings

Email marketing

N/A
0 Ratings
8.8
88%
8 Ratings

CRM Project Management

9.5

17hats

95%
8.7

Oracle CRM On Demand

87%
17hats ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
8.3
83%
8 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
9.7
97%
8 Ratings

Reporting

N/A
0 Ratings
8.3
83%
8 Ratings

Customization

10.0

17hats

100%
8.4

Oracle CRM On Demand

84%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
8.9
89%
10 Ratings

Custom objects

10.0
100%
1 Rating
8.1
81%
10 Ratings

Scripting environment

N/A
0 Ratings
8.0
80%
8 Ratings

API for custom integration

N/A
0 Ratings
8.7
87%
9 Ratings

Security

9.5

17hats

95%
9.4

Oracle CRM On Demand

94%
17hats ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
9.0
90%
8 Ratings

Role-based user permissions

9.0
90%
1 Rating
9.9
99%
10 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
8.6

Oracle CRM On Demand

86%
Oracle CRM On Demand ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
8.5
85%
9 Ratings

Compensation management

N/A
0 Ratings
8.8
88%
8 Ratings

Platform

8.0

17hats

80%
9.3

Oracle CRM On Demand

93%
Oracle CRM On Demand ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
9.3
93%
7 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.4

Oracle CRM On Demand

84%
Oracle CRM On Demand ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.7
87%
9 Ratings

Pipeline visualization

N/A
0 Ratings
8.6
86%
9 Ratings

Customizable reports

N/A
0 Ratings
8.0
80%
9 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
9.9

Oracle CRM On Demand

99%
Oracle CRM On Demand ranks higher in 2/2 features

Social data

N/A
0 Ratings
9.8
98%
6 Ratings

Social engagement

N/A
0 Ratings
9.9
99%
6 Ratings

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend
  • 17hats and Oracle CRM On Demand are tied in 1 area: Usability

Likelihood to Recommend

10.0

17hats

100%
2 Ratings
8.2

Oracle CRM On Demand

82%
11 Ratings

Usability

9.0

17hats

90%
1 Rating
9.0

Oracle CRM On Demand

90%
1 Rating

Support Rating

8.0

17hats

80%
3 Ratings

Oracle CRM On Demand

N/A
0 Ratings

Implementation Rating

17hats

N/A
0 Ratings
10.0

Oracle CRM On Demand

100%
2 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review

Oracle

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Read full review

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Read full review

Oracle

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Read full review

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review

Oracle

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Read full review

Pricing Details

17hats

Starting Price

$45 per month

Editions & Modules

17hats editions and modules pricing
EditionModules
Starting Price$45.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Oracle CRM On Demand

Starting Price

Editions & Modules

Oracle CRM On Demand editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Usability

    17hats

    It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
    Read full review

    Oracle

    Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
    Read full review

    Support Rating

    17hats

    It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
    Read full review

    Oracle

    No answers on this topic

    Implementation Rating

    17hats

    No answers on this topic

    Oracle

    With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
    Read full review

    Alternatives Considered

    17hats

    No answers on this topic

    Oracle

    Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
    Read full review

    Return on Investment

    17hats

    • ROI - Saves me time on creating invoices and questionnaires.
    Read full review

    Oracle

    • A single platform for tracking, reporting, and control of all data and clients records
    • Manageable outsourcing for development and support functions for the applications we need to use.
    • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
    Read full review

    Add comparison