1 Ratings
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Score 9 out of 100
102 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

If you are a smaller start up, I'm not sure you will find this as helpful. I believe Oracle Engagement Cloud is better used when it is across an entire organization. You can set up every business unit with their own login and decide what authority they will have vs. what they will not. Each department can then from that point navigate the Cloud their own unique way to gauge how effective the business is within itself.
Simon Vargas | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.1
Customer data management / contact management
17hats
9.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.5
Workflow management
17hats
9.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.1
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.4
Contract management
17hats
10.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.9
Quote & order management
17hats
10.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.2
Interaction tracking
17hats
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.2
Territory management
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.1
Opportunity management
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.5
Channel / partner relationship management
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.7

Customer Service & Support

17hats
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Case management
17hats
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Call center management
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0
Help desk management
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0

Marketing Automation

17hats
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.5
Lead management
17hats
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
9.0
Email marketing
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.0

CRM Project Management

17hats
9.5
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.7
Task management
17hats
9.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
9.0
Billing and invoicing management
17hats
10.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Reporting
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.5

Customization

17hats
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.4
Custom fields
17hats
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.8
Custom objects
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.8
Scripting environment
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.7
API for custom integration
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.1

Security

17hats
9.5
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.8
Single sign-on capability
17hats
10.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
9.0
Role-based user permissions
17hats
9.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.5

Integrations with 3rd-party Software

17hats
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
9.2
Marketing automation
17hats
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.5
Compensation management
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
10.0

Platform

17hats
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.7
Mobile access
17hats
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.7

CRM Reporting & Analytics

17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.6
Forecasting
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.5
Pipeline visualization
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.0
Customizable reports
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
9.5

Social CRM

17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.0
Social data
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.0
Social engagement
17hats
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
8.0

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

  • The product is good for tracking leads which can help you acquire new customers.
  • The product is good for creating opportunities which can help you convert sales.
  • The product can easily be integrated with other applications to make the transfer of data seamless.
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

  • The lack of native campaigns is concerning. We marketers live and die by out campaigns (it's our view of the world), so not having a native campaign object to sync to from our marketing automation platform has caused some issues. Our integrator is helping us work through them, but the lack of a campaign object seems like a big miss to me.
  • Speed (load times) seem slower than other CRMs, but as we are still testing, this may be a temporary issue. I'd consult others to confirm or refute this.
Anonymous | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Oracle Sales Cloud was our preference for a CRM cloud system because it had great additional features that we also wanted to utilise in addition to the traditional CRM. We really liked the lead tracking and the incentive sales compensation feature. Several department heads debated which software to go with and in the end we all agreed on Oracle Sales Cloud because it addressed the needs of all the different departments that now utilise the software.
Alina Hera | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

  • It is a good tool for capturing customer data helping with repeat sales.
  • It has a nice workflow for leads, opportunities, etc. allowing us to convert sales.
  • The mobile version turned off a lot of our users who then refused to use it.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

17hats
9.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.9

Support Rating

17hats
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)

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