What users are saying about
1 Ratings
1 Ratings
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Score 9 out of 100
84 Ratings
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Score 8 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Oracle Siebel CRM
8.1
Customer data management / contact management
17hats
9.0
Oracle Siebel CRM
8.8
Workflow management
17hats
9.0
Oracle Siebel CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Oracle Siebel CRM
7.5
Contract management
17hats
10.0
Oracle Siebel CRM
7.7
Quote & order management
17hats
10.0
Oracle Siebel CRM
7.9
Interaction tracking
17hats
8.0
Oracle Siebel CRM
7.8
Territory management
17hats
Oracle Siebel CRM
8.5
Opportunity management
17hats
Oracle Siebel CRM
8.9
Channel / partner relationship management
17hats
Oracle Siebel CRM
6.8

Customer Service & Support

17hats
8.0
Oracle Siebel CRM
9.2
Case management
17hats
8.0
Oracle Siebel CRM
9.5
Call center management
17hats
Oracle Siebel CRM
9.1
Help desk management
17hats
Oracle Siebel CRM
8.9

Marketing Automation

17hats
8.0
Oracle Siebel CRM
7.6
Lead management
17hats
8.0
Oracle Siebel CRM
8.7
Email marketing
17hats
Oracle Siebel CRM
6.4

CRM Project Management

17hats
9.5
Oracle Siebel CRM
7.9
Task management
17hats
9.0
Oracle Siebel CRM
8.8
Billing and invoicing management
17hats
10.0
Oracle Siebel CRM
7.6
Reporting
17hats
Oracle Siebel CRM
7.3

Customization

17hats
8.0
Oracle Siebel CRM
8.2
Custom fields
17hats
8.0
Oracle Siebel CRM
8.4
Custom objects
17hats
Oracle Siebel CRM
8.4
Scripting environment
17hats
Oracle Siebel CRM
8.2
API for custom integration
17hats
Oracle Siebel CRM
7.7

Security

17hats
9.5
Oracle Siebel CRM
8.1
Single sign-on capability
17hats
10.0
Oracle Siebel CRM
7.9
Role-based user permissions
17hats
9.0
Oracle Siebel CRM
8.3

Integrations with 3rd-party Software

17hats
8.0
Oracle Siebel CRM
6.6
Marketing automation
17hats
8.0
Oracle Siebel CRM
6.8
Compensation management
17hats
Oracle Siebel CRM
6.5

Platform

17hats
8.0
Oracle Siebel CRM
6.4
Mobile access
17hats
8.0
Oracle Siebel CRM
6.4

CRM Reporting & Analytics

17hats
Oracle Siebel CRM
7.9
Forecasting
17hats
Oracle Siebel CRM
8.3
Pipeline visualization
17hats
Oracle Siebel CRM
7.6
Customizable reports
17hats
Oracle Siebel CRM
7.7

Social CRM

17hats
Oracle Siebel CRM
6.8
Social data
17hats
Oracle Siebel CRM
6.9
Social engagement
17hats
Oracle Siebel CRM
6.7

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Usability

17hats

No score
No answers yet
No answers on this topic

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
No answer on this topic is available.

Alternatives Considered

17hats

No answers on this topic

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

17hats
9.0
Oracle Siebel CRM
8.3

Usability

17hats
Oracle Siebel CRM
9.0

Support Rating

17hats
8.0
Oracle Siebel CRM
9.0

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