What users are saying about

17hats vs Oracle Siebel CRM

17hats
7 Ratings
Oracle Siebel CRM
99 Ratings
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17hats

7 Ratings
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Score 9.1 out of 100

Based on 7 reviews and ratings

Oracle Siebel CRM

99 Ratings
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Score 8.6 out of 100

Based on 99 reviews and ratings

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Feature Set Ratings

  • 17hats ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Platform
  • Oracle Siebel CRM ranks higher in 3 feature sets: Customer Service & Support, Security, Integrations with 3rd-party Software

Sales Force Automation

9.5

17hats

95%
9.3

Oracle Siebel CRM

93%
17hats ranks higher in 5/9 features
17hats ranks higher in 5/9 features

Customer data management / contact management

9.9
99%
2 Ratings
9.1
91%
16 Ratings

Workflow management

9.9
99%
2 Ratings
9.4
94%
16 Ratings

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
7.5
75%
12 Ratings

Contract management

10.0
100%
2 Ratings
9.9
99%
12 Ratings

Quote & order management

10.0
100%
1 Rating
9.9
99%
11 Ratings

Interaction tracking

8.0
80%
1 Rating
9.9
99%
13 Ratings

Territory management

N/A
0 Ratings
9.0
90%
12 Ratings

Opportunity management

N/A
0 Ratings
9.3
93%
15 Ratings

Channel / partner relationship management

N/A
0 Ratings
9.9
99%
9 Ratings

Customer Service & Support

8.0

17hats

80%
10.0

Oracle Siebel CRM

100%
Oracle Siebel CRM ranks higher in 3/3 features
Oracle Siebel CRM ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
10.0
100%
14 Ratings

Call center management

N/A
0 Ratings
10.0
100%
13 Ratings

Help desk management

N/A
0 Ratings
10.0
100%
10 Ratings

Marketing Automation

8.0

17hats

80%
7.9

Oracle Siebel CRM

79%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.9
89%
10 Ratings

Email marketing

N/A
0 Ratings
7.0
70%
12 Ratings

CRM Project Management

9.5

17hats

95%
9.3

Oracle Siebel CRM

93%
Oracle Siebel CRM ranks higher in 2/3 features
Oracle Siebel CRM ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
9.9
99%
11 Ratings

Billing and invoicing management

10.0
100%
2 Ratings
8.9
89%
8 Ratings

Reporting

N/A
0 Ratings
8.9
89%
11 Ratings

Customization

9.9

17hats

99%
9.5

Oracle Siebel CRM

95%
Oracle Siebel CRM ranks higher in 3/4 features
Oracle Siebel CRM ranks higher in 3/4 features

Custom fields

9.9
99%
2 Ratings
9.9
99%
16 Ratings

Custom objects

10.0
100%
1 Rating
9.9
99%
16 Ratings

Scripting environment

N/A
0 Ratings
8.2
82%
13 Ratings

API for custom integration

N/A
0 Ratings
9.9
99%
14 Ratings

Security

9.5

17hats

95%
9.9

Oracle Siebel CRM

99%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
9.9
99%
14 Ratings

Role-based user permissions

9.0
90%
1 Rating
9.9
99%
14 Ratings

Integrations with 3rd-party Software

8.0

17hats

80%
9.9

Oracle Siebel CRM

99%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
9.8
98%
11 Ratings

Compensation management

N/A
0 Ratings
9.9
99%
8 Ratings

Platform

8.0

17hats

80%
6.6

Oracle Siebel CRM

66%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
6.6
66%
10 Ratings

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
8.3

Oracle Siebel CRM

83%
Oracle Siebel CRM ranks higher in 3/3 features
Oracle Siebel CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.6
86%
10 Ratings

Pipeline visualization

N/A
0 Ratings
8.5
85%
11 Ratings

Customizable reports

N/A
0 Ratings
7.7
77%
13 Ratings

Social CRM

17hats

Feature Set Not Supported
N/A
6.8

Oracle Siebel CRM

68%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
6.8
68%
8 Ratings

Social engagement

N/A
0 Ratings
6.8
68%
8 Ratings

Attribute Ratings

  • Oracle Siebel CRM is rated higher in 1 area: Support Rating
  • 17hats and Oracle Siebel CRM are tied in 2 areas: Likelihood to Recommend, Usability

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.9

Oracle Siebel CRM

99%
17 Ratings

Usability

9.0

17hats

90%
1 Rating
9.0

Oracle Siebel CRM

90%
1 Rating

Support Rating

8.0

17hats

80%
3 Ratings
9.0

Oracle Siebel CRM

90%
2 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.

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Erika Tebbens | TrustRadius Reviewer
Erika Tebbens
View all 2 answers on this topic

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.

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Abhijit Bhattacharjee | TrustRadius Reviewer
Abhijit Bhattacharjee
View all 17 answers on this topic

Pros

17hats

  • Invoicing
  • Creating online questionnaire

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 2 answers on this topic

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT

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Anonymous | TrustRadius Reviewer
Verified User
View all 17 answers on this topic

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens | TrustRadius Reviewer
Erika Tebbens
View all 2 answers on this topic

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...

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Miguel Padilla, M.Eng. | TrustRadius Reviewer
Miguel Padilla, M.Eng.
View all 17 answers on this topic

Pricing Details

17hats

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details
—

Oracle Siebel CRM

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

—

Oracle Siebel CRM Editions & Modules

—
Additional Pricing Details
—

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens | TrustRadius Reviewer
Erika Tebbens
View all 1 answers on this topic

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.

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Lokesh Yadav | TrustRadius Reviewer
Lokesh Yadav
View all 1 answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 3 answers on this topic

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 2 answers
No answer on this topic is available.

Alternatives Considered

17hats

No answers on this topic

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be

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Lizzy Randall | TrustRadius Reviewer
Lizzy Randall
View all 17 answers on this topic

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales | TrustRadius Reviewer
Marli Espinales
View all 2 answers on this topic

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.

Read full review

Anonymous | TrustRadius Reviewer
Verified User
View all 17 answers on this topic

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