17hats vs Oracle Siebel CRM

Likelihood to Recommend

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.

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Abhijit Bhattacharjee

Application Engineer

The MathWorksComputer Software, 1001-5000 employees

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Feature Rating Comparison

17hats

Oracle Siebel CRM

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

17hats

Oracle Siebel CRM

Case management

Call center management

Help desk management

17hats

Oracle Siebel CRM

Lead management

Email marketing

17hats

Oracle Siebel CRM

Task management

Billing and invoicing management

Reporting

17hats

Oracle Siebel CRM

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Oracle Siebel CRM

Single sign-on capability

Role-based user permissions

17hats

Oracle Siebel CRM

Marketing automation

Compensation management

17hats

Oracle Siebel CRM

Mobile access

17hats

Oracle Siebel CRM

Forecasting

Pipeline visualization

Customizable reports

17hats

Oracle Siebel CRM

Social data

Social engagement

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Great data model: the out of the box version comes with standard objects that support most of the industries business models
Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
Lots of resources available on the product
Supported by Oracle one of the world leader in IT

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Verified User

Consultant in Information Technology

Government Administration Company, 10,001+ employees

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Cons

Cheaper credit card charges
Ability to tweak their questionnaires a bit more

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...

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Miguel Padilla, M.Eng.

CRM Architect/Consultant

IRCCInformation Technology and Services, 1001-5000 employees

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Usability

No score

No answers yet

No answers on this topic

Oracle Siebel CRM 9.0

Based on 1 answer

It's a leading online CRM tool in the market.

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Lokesh Yadav

Systems Engineer

InfosysInformation Technology and Services, 10,001+ employees

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Support Rating

17hats 8.0

Based on 1 answer

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Oracle Siebel CRM 9.0

Based on 1 answer

No answer on this topic is available.

Alternatives Considered

No answers on this topic

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be

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Lizzy Randall

Siebel & Siebel OpenUI Programmer

Cru GlobalReligious Institutions, 10,001+ employees

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Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 10,001+ employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

17hats

Oracle Siebel CRM

17hats

Oracle Siebel CRM

17hats

Oracle Siebel CRM

Likelihood to Recommend

17hats

Oracle Siebel CRM

Feature Rating Comparison

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Channel / partner relationship management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Marketing automation

Compensation management

Mobile access

Forecasting

Pipeline visualization

Customizable reports

Social data

Social engagement

Pros

17hats

Oracle Siebel CRM

Cons

17hats

Oracle Siebel CRM

Usability

17hats

Oracle Siebel CRM

Support Rating

17hats

Oracle Siebel CRM

Alternatives Considered

17hats

Oracle Siebel CRM

Return on Investment

17hats

Oracle Siebel CRM

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

Add comparison