What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
99 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 99 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 5 feature sets: Sales Force Automation, Marketing Automation, CRM Project Management, Customization, Platform
- Oracle Siebel CRM ranks higher in 3 feature sets: Customer Service & Support, Security, Integrations with 3rd-party Software
Sales Force Automation
9.5
17hats
95%
9.3
Oracle Siebel CRM
93%
17hats ranks higher in 5/9 features
17hats ranks higher in 5/9 features
Customer data management / contact management
9.9
99%
2 Ratings
9.1
91%
16 Ratings
Workflow management
9.9
99%
2 Ratings
9.4
94%
16 Ratings
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating
7.5
75%
12 Ratings
Contract management
10.0
100%
2 Ratings
9.9
99%
12 Ratings
Quote & order management
10.0
100%
1 Rating
9.9
99%
11 Ratings
Interaction tracking
8.0
80%
1 Rating
9.9
99%
13 Ratings
Territory management
N/A
0 Ratings
9.0
90%
12 Ratings
Opportunity management
N/A
0 Ratings
9.3
93%
15 Ratings
Channel / partner relationship management
N/A
0 Ratings
9.9
99%
9 Ratings
Customer Service & Support
8.0
17hats
80%
10.0
Oracle Siebel CRM
100%
Oracle Siebel CRM ranks higher in 3/3 features
Oracle Siebel CRM ranks higher in 3/3 features
Case management
8.0
80%
1 Rating
10.0
100%
14 Ratings
Call center management
N/A
0 Ratings
10.0
100%
13 Ratings
Help desk management
N/A
0 Ratings
10.0
100%
10 Ratings
Marketing Automation
8.0
17hats
80%
7.9
Oracle Siebel CRM
79%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating
8.9
89%
10 Ratings
Email marketing
N/A
0 Ratings
7.0
70%
12 Ratings
CRM Project Management
9.5
17hats
95%
9.3
Oracle Siebel CRM
93%
Oracle Siebel CRM ranks higher in 2/3 features
Oracle Siebel CRM ranks higher in 2/3 features
Task management
9.0
90%
1 Rating
9.9
99%
11 Ratings
Billing and invoicing management
10.0
100%
2 Ratings
8.9
89%
8 Ratings
Reporting
N/A
0 Ratings
8.9
89%
11 Ratings
Customization
9.9
17hats
99%
9.5
Oracle Siebel CRM
95%
Oracle Siebel CRM ranks higher in 3/4 features
Oracle Siebel CRM ranks higher in 3/4 features
Custom fields
9.9
99%
2 Ratings
9.9
99%
16 Ratings
Custom objects
10.0
100%
1 Rating
9.9
99%
16 Ratings
Scripting environment
N/A
0 Ratings
8.2
82%
13 Ratings
API for custom integration
N/A
0 Ratings
9.9
99%
14 Ratings
Security
9.5
17hats
95%
9.9
Oracle Siebel CRM
99%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Single sign-on capability
10.0
100%
1 Rating
9.9
99%
14 Ratings
Role-based user permissions
9.0
90%
1 Rating
9.9
99%
14 Ratings
Integrations with 3rd-party Software
8.0
17hats
80%
9.9
Oracle Siebel CRM
99%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features
Marketing automation
8.0
80%
1 Rating
9.8
98%
11 Ratings
Compensation management
N/A
0 Ratings
9.9
99%
8 Ratings
Platform
8.0
17hats
80%
6.6
Oracle Siebel CRM
66%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating
6.6
66%
10 Ratings
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A
8.3
Oracle Siebel CRM
83%
Oracle Siebel CRM ranks higher in 3/3 features
Oracle Siebel CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings
8.6
86%
10 Ratings
Pipeline visualization
N/A
0 Ratings
8.5
85%
11 Ratings
Customizable reports
N/A
0 Ratings
7.7
77%
13 Ratings
Social CRM
17hats
Feature Set Not Supported
N/A
6.8
Oracle Siebel CRM
68%
Oracle Siebel CRM ranks higher in 2/2 features
Oracle Siebel CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings
6.8
68%
8 Ratings
Social engagement
N/A
0 Ratings
6.8
68%
8 Ratings
Attribute Ratings
- Oracle Siebel CRM is rated higher in 1 area: Support Rating
- 17hats and Oracle Siebel CRM are tied in 2 areas: Likelihood to Recommend, Usability
Likelihood to Recommend
9.9
17hats
99%
2 Ratings
9.9
Oracle Siebel CRM
99%
17 Ratings
Usability
9.0
17hats
90%
1 Rating
9.0
Oracle Siebel CRM
90%
1 Rating
Support Rating
8.0
17hats
80%
3 Ratings
9.0
Oracle Siebel CRM
90%
2 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Oracle Siebel CRM
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Application Engineer
The MathWorksComputer Software, 1001-5000 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Oracle Siebel CRM
- Great data model: the out of the box version comes with standard objects that support most of the industries business models
- Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
- Lots of resources available on the product
- Supported by Oracle one of the world leader in IT

Verified User
Consultant in Information Technology
Government Administration Company, 10,001+ employeesCons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Oracle Siebel CRM
- Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
- Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
- The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
CRM Architect/Consultant
IRCCInformation Technology and Services, 1001-5000 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—Oracle Siebel CRM
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Oracle Siebel CRM Editions & Modules
—
Additional Pricing Details
—Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Oracle Siebel CRM
Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Systems Engineer
InfosysInformation Technology and Services, 10,001+ employees
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Oracle Siebel CRM
Oracle Siebel CRM 9.0
Based on 2 answers
No answer on this topic is available.
Alternatives Considered
17hats
No answers on this topic
Oracle Siebel CRM
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Siebel & Siebel OpenUI Programmer
Cru GlobalReligious Institutions, 10,001+ employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Oracle Siebel CRM
- This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
- We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
- We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.

Verified User
Engineer in Information Technology
Hospital & Health Care Company, 10,001+ employees