17hats vs. Oracle Siebel CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Oracle Siebel CRM
Score 6.7 out of 10
N/A
An enterprise grade CRM solution featuring customization and integration capabilities, and an open architecture for a personalized user experience. It can be deployed either on-premises or in the cloud.N/A
Pricing
17hatsOracle Siebel CRM
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsOracle Siebel CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
17hatsOracle Siebel CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
Oracle Siebel CRM
8.8
19 Ratings
14% above category average
Customer data management / contact management10.02 Ratings9.018 Ratings
Workflow management10.02 Ratings9.018 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings6.013 Ratings
Contract management10.02 Ratings9.413 Ratings
Quote & order management10.01 Ratings8.712 Ratings
Interaction tracking8.01 Ratings10.014 Ratings
Territory management00 Ratings9.014 Ratings
Opportunity management00 Ratings9.017 Ratings
Channel / partner relationship management00 Ratings9.410 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Oracle Siebel CRM
9.2
18 Ratings
20% above category average
Case management8.01 Ratings8.716 Ratings
Call center management00 Ratings10.014 Ratings
Help desk management00 Ratings8.712 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Oracle Siebel CRM
7.9
13 Ratings
4% above category average
Lead management8.01 Ratings8.911 Ratings
Email marketing00 Ratings7.013 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
22% above category average
Oracle Siebel CRM
8.5
14 Ratings
11% above category average
Task management9.01 Ratings8.713 Ratings
Billing and invoicing management10.02 Ratings8.49 Ratings
Reporting00 Ratings8.413 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
Oracle Siebel CRM
9.6
17 Ratings
24% above category average
Custom fields9.92 Ratings10.017 Ratings
Custom objects10.01 Ratings10.017 Ratings
Scripting environment00 Ratings8.214 Ratings
API for custom integration00 Ratings10.015 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
13% above category average
Oracle Siebel CRM
10.0
16 Ratings
18% above category average
Single sign-on capability10.01 Ratings10.015 Ratings
Role-based user permissions9.01 Ratings10.015 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
Oracle Siebel CRM
10.0
12 Ratings
33% above category average
Marketing automation8.01 Ratings10.012 Ratings
Compensation management00 Ratings10.08 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
Oracle Siebel CRM
5.0
11 Ratings
40% below category average
Mobile access8.01 Ratings5.011 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Oracle Siebel CRM
7.3
16 Ratings
4% below category average
Forecasting00 Ratings8.012 Ratings
Pipeline visualization00 Ratings7.013 Ratings
Customizable reports00 Ratings7.015 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
Oracle Siebel CRM
6.8
9 Ratings
7% below category average
Social data00 Ratings6.89 Ratings
Social engagement00 Ratings6.89 Ratings
Best Alternatives
17hatsOracle Siebel CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsOracle Siebel CRM
Likelihood to Recommend
10.0
(2 ratings)
8.7
(21 ratings)
Usability
9.0
(1 ratings)
8.0
(2 ratings)
Support Rating
8.0
(2 ratings)
3.0
(2 ratings)
User Testimonials
17hatsOracle Siebel CRM
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Oracle
As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
Oracle
  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
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Oracle
  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
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Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
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Oracle
Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.
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Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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Oracle
We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.
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Alternatives Considered
17hats
No answers on this topic
Oracle
We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
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Oracle
  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Read full review
ScreenShots