17hats vs. Paytronix Customer Experience Platform

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.

Incentivized

Paytronix has been a helpful partner in maintaining our loyalty and gift card programs. The company can assist in the building, executing, and reviewing of customer outreach "campaigns," whether it is a temporary promo or basic point collection. We appreciate the partnership we have created with our customers and other business. They ask for users' feedback and take it seriously.

Incentivized

• Invoicing
• Creating online questionnaire

Incentivized

• Online agency for customers
• Excellent web services for administration
• Detailed customer service reports
• Fraud detection
• Number of reports available
• Customer service available

Incentivized

• Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

Incentivized

• Building reports could be easier
• Integration with some systems can be tricky
• Account filters for reports
• Could be better at outreach to customers

Incentivized

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

Incentivized

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

Incentivized

• ROI - Saves me time on creating invoices and questionnaires.

Incentivized

• Helps us establish customer loyalty for those new to the area
• Assists in building sales for the next quarter with gift card promotions we run
• Brand loyalty

Incentivized