What users are saying about
4 Ratings
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Score 8.9 out of 100
32 Ratings
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Score 8 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

Pega Customer Decision Hub

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
Pega Customer Decision Hub
7.6
Customer data management / contact management
17hats
9.7
Pega Customer Decision Hub
7.0
Workflow management
17hats
9.7
Pega Customer Decision Hub
8.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Pega Customer Decision Hub
7.3
Contract management
17hats
10.0
Pega Customer Decision Hub
Quote & order management
17hats
10.0
Pega Customer Decision Hub
Interaction tracking
17hats
8.0
Pega Customer Decision Hub
9.0
Territory management
17hats
Pega Customer Decision Hub
6.5
Opportunity management
17hats
Pega Customer Decision Hub
8.0

Customer Service & Support

17hats
8.0
Pega Customer Decision Hub
8.7
Case management
17hats
8.0
Pega Customer Decision Hub
9.0
Call center management
17hats
Pega Customer Decision Hub
9.0
Help desk management
17hats
Pega Customer Decision Hub
8.2

Marketing Automation

17hats
8.0
Pega Customer Decision Hub
8.0
Lead management
17hats
8.0
Pega Customer Decision Hub
8.0
Email marketing
17hats
Pega Customer Decision Hub
8.0

CRM Project Management

17hats
9.5
Pega Customer Decision Hub
8.0
Task management
17hats
9.0
Pega Customer Decision Hub
8.4
Billing and invoicing management
17hats
10.0
Pega Customer Decision Hub
Reporting
17hats
Pega Customer Decision Hub
7.7

Customization

17hats
9.7
Pega Customer Decision Hub
7.7
Custom fields
17hats
9.4
Pega Customer Decision Hub
8.0
Custom objects
17hats
10.0
Pega Customer Decision Hub
8.0
Scripting environment
17hats
Pega Customer Decision Hub
8.0
API for custom integration
17hats
Pega Customer Decision Hub
7.0

Security

17hats
9.5
Pega Customer Decision Hub
8.0
Single sign-on capability
17hats
10.0
Pega Customer Decision Hub
8.0
Role-based user permissions
17hats
9.0
Pega Customer Decision Hub
8.0

Integrations with 3rd-party Software

17hats
8.0
Pega Customer Decision Hub
7.0
Marketing automation
17hats
8.0
Pega Customer Decision Hub
7.0

Platform

17hats
8.0
Pega Customer Decision Hub
8.2
Mobile access
17hats
8.0
Pega Customer Decision Hub
8.2

CRM Reporting & Analytics

17hats
Pega Customer Decision Hub
8.0
Pipeline visualization
17hats
Pega Customer Decision Hub
8.1
Customizable reports
17hats
Pega Customer Decision Hub
8.0

Social CRM

17hats
Pega Customer Decision Hub
7.7
Social data
17hats
Pega Customer Decision Hub
7.8
Social engagement
17hats
Pega Customer Decision Hub
7.5

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Pega Customer Decision Hub

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

Pega Customer Decision Hub

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Pega Customer Decision Hub

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Pega Customer Decision Hub

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Pega Customer Decision Hub

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

17hats

Pega Customer Decision Hub

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

Pega Customer Decision Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Decision Hub Editions & Modules

Edition
Unified Messaging$145.001
Case Management$97.001
Enterprise$165.001
Digital Customer Engagement$260.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.7
Pega Customer Decision Hub
8.0

Usability

17hats
9.0
Pega Customer Decision Hub

Support Rating

17hats
8.0
Pega Customer Decision Hub

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