17hats vs Pega Customer Engagement Suite

Likelihood to Recommend

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

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PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.

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Verified User

Program Manager in Professional Services

Computer Software Company, 10,001+ employees

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Feature Rating Comparison

17hats

Pega Customer Engagement Suite

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

17hats

Pega Customer Engagement Suite

Case management

Call center management

Help desk management

17hats

Pega Customer Engagement Suite

Lead management

Email marketing

17hats

Pega Customer Engagement Suite

Task management

Billing and invoicing management

Reporting

17hats

Pega Customer Engagement Suite

Custom fields

Custom objects

Scripting environment

API for custom integration

17hats

Pega Customer Engagement Suite

Single sign-on capability

Role-based user permissions

17hats

Pega Customer Engagement Suite

Marketing automation

17hats

Pega Customer Engagement Suite

Mobile access

17hats

Pega Customer Engagement Suite

Pipeline visualization

Customizable reports

17hats

Pega Customer Engagement Suite

Social data

Social engagement

Pros

Invoicing
Creating online questionnaire

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

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Ability to design custom integrated campaigns
Analytics to provide key insights and ability to tune your campaign accordingly
Ability to design agent workflows

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Verified User

Consultant in Customer Service

Hospital & Health Care Company, 10,001+ employees

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Cons

Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 2 answers on this topic

Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.

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David A. Herrera

Senior System Architect

RuleswareManagement Consulting, 51-200 employees

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Usability

17hats 9.0

Based on 1 answer

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

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Erika Tebbens

Business Strategist, Owner

Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

17hats 8.0

Based on 2 answers

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

No answers on this topic

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.

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John Silva, MBA

Marketing Automation Strategist

Glidewell DentalHealth, Wellness and Fitness, 1001-5000 employees

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Return on Investment

ROI - Saves me time on creating invoices and questionnaires.

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Marli Espinales

Internet Marketing Director and Consultant

Clicc Media IncMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Reduction in Admin cost through automation.
Achieve efficiency in the customer service operations.
Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.

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Verified User

Manager in Information Technology

Hospital & Health Care Company, 10,001+ employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

17hats Editions & Modules

Edition

Starting Price	$45.00¹

Per Month

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Pega Customer Engagement Suite Editions & Modules

—

Additional Pricing Details

—

Rating Summary

17hats

Pega Customer Engagement Suite

17hats

Pega Customer Engagement Suite

17hats

Pega Customer Engagement Suite

Likelihood to Recommend

17hats

Pega Customer Engagement Suite

Feature Rating Comparison

Customer data management / contact management

Workflow management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Territory management

Opportunity management

Case management

Call center management

Help desk management

Lead management

Email marketing

Task management

Billing and invoicing management

Reporting

Custom fields

Custom objects

Scripting environment

API for custom integration

Single sign-on capability

Role-based user permissions

Marketing automation

Mobile access

Pipeline visualization

Customizable reports

Social data

Social engagement

Pros

17hats

Pega Customer Engagement Suite

Cons

17hats

Pega Customer Engagement Suite

Usability

17hats

Pega Customer Engagement Suite

Support Rating

17hats

Pega Customer Engagement Suite

Alternatives Considered

17hats

Pega Customer Engagement Suite

Return on Investment

17hats

Pega Customer Engagement Suite

Screenshots

17hats

Pega Customer Engagement Suite

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

17hats Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Pega Customer Engagement Suite Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison