What users are saying about
1 Ratings
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Score 9 out of 100
31 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Pega Customer Engagement Suite

PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Pega Customer Engagement Suite
7.6
Customer data management / contact management
17hats
9.0
Pega Customer Engagement Suite
7.5
Workflow management
17hats
9.0
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Pega Customer Engagement Suite
7.3
Contract management
17hats
10.0
Pega Customer Engagement Suite
Quote & order management
17hats
10.0
Pega Customer Engagement Suite
Interaction tracking
17hats
8.0
Pega Customer Engagement Suite
8.0
Territory management
17hats
Pega Customer Engagement Suite
6.7
Opportunity management
17hats
Pega Customer Engagement Suite
8.0

Customer Service & Support

17hats
8.0
Pega Customer Engagement Suite
8.4
Case management
17hats
8.0
Pega Customer Engagement Suite
8.8
Call center management
17hats
Pega Customer Engagement Suite
8.4
Help desk management
17hats
Pega Customer Engagement Suite
8.2

Marketing Automation

17hats
8.0
Pega Customer Engagement Suite
8.0
Lead management
17hats
8.0
Pega Customer Engagement Suite
7.9
Email marketing
17hats
Pega Customer Engagement Suite
8.0

CRM Project Management

17hats
9.5
Pega Customer Engagement Suite
8.1
Task management
17hats
9.0
Pega Customer Engagement Suite
8.4
Billing and invoicing management
17hats
10.0
Pega Customer Engagement Suite
Reporting
17hats
Pega Customer Engagement Suite
7.8

Customization

17hats
8.0
Pega Customer Engagement Suite
7.5
Custom fields
17hats
8.0
Pega Customer Engagement Suite
8.1
Custom objects
17hats
Pega Customer Engagement Suite
7.6
Scripting environment
17hats
Pega Customer Engagement Suite
7.1
API for custom integration
17hats
Pega Customer Engagement Suite
7.0

Security

17hats
9.5
Pega Customer Engagement Suite
8.3
Single sign-on capability
17hats
10.0
Pega Customer Engagement Suite
8.2
Role-based user permissions
17hats
9.0
Pega Customer Engagement Suite
8.3

Integrations with 3rd-party Software

17hats
8.0
Pega Customer Engagement Suite
7.1
Marketing automation
17hats
8.0
Pega Customer Engagement Suite
7.1

Platform

17hats
8.0
Pega Customer Engagement Suite
8.1
Mobile access
17hats
8.0
Pega Customer Engagement Suite
8.1

CRM Reporting & Analytics

17hats
Pega Customer Engagement Suite
8.0
Pipeline visualization
17hats
Pega Customer Engagement Suite
8.1
Customizable reports
17hats
Pega Customer Engagement Suite
8.0

Social CRM

17hats
Pega Customer Engagement Suite
7.6
Social data
17hats
Pega Customer Engagement Suite
7.7
Social engagement
17hats
Pega Customer Engagement Suite
7.5

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Ability to design custom integrated campaigns
  • Analytics to provide key insights and ability to tune your campaign accordingly
  • Ability to design agent workflows
Anonymous | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
  • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
  • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
David A. Herrera | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Pega Customer Engagement Suite

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

Pega Customer Engagement Suite

We evaluated Marketo as another potential customer engagement partner but felt that they did not offer nearly the same flexibility in terms of process management that Pega did. Also, Pega seems to be years ahead of Marketo when it comes to leveraging AI for decision making and predictive analytics.
John Silva, MBA | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Pega Customer Engagement Suite

  • Reduction in Admin cost through automation.
  • Achieve efficiency in the customer service operations.
  • Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.
Anonymous | TrustRadius Reviewer

Screenshots

17hats

Pega Customer Engagement Suite

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pega Customer Engagement Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

17hats
9.0
Pega Customer Engagement Suite
7.9

Support Rating

17hats
8.0
Pega Customer Engagement Suite

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