What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.6 out of 100
Based on 3 reviews and ratings
31 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.9 out of 100
Based on 31 reviews and ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Pega Customer Engagement Suite
PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements:1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues.3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.

Verified User
Program Manager in Professional Services
Computer Software Company, 10,001+ employeesFeature Rating Comparison
Sales Force Automation
17hats
9.3
Pega Customer Engagement Suite
7.6
Customer data management / contact management
17hats
9.5
Pega Customer Engagement Suite
7.1
Workflow management
17hats
9.5
Pega Customer Engagement Suite
8.0
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Pega Customer Engagement Suite
7.3
Contract management
17hats
10.0
Pega Customer Engagement Suite
—
Quote & order management
17hats
10.0
Pega Customer Engagement Suite
—
Interaction tracking
17hats
8.0
Pega Customer Engagement Suite
8.8
Territory management
17hats
—
Pega Customer Engagement Suite
6.5
Opportunity management
17hats
—
Pega Customer Engagement Suite
8.0
Customer Service & Support
17hats
8.0
Pega Customer Engagement Suite
8.7
Case management
17hats
8.0
Pega Customer Engagement Suite
9.0
Call center management
17hats
—
Pega Customer Engagement Suite
8.9
Help desk management
17hats
—
Pega Customer Engagement Suite
8.2
Marketing Automation
17hats
8.0
Pega Customer Engagement Suite
8.0
Lead management
17hats
8.0
Pega Customer Engagement Suite
8.0
Email marketing
17hats
—
Pega Customer Engagement Suite
8.0
CRM Project Management
17hats
9.5
Pega Customer Engagement Suite
8.1
Task management
17hats
9.0
Pega Customer Engagement Suite
8.4
Billing and invoicing management
17hats
10.0
Pega Customer Engagement Suite
—
Reporting
17hats
—
Pega Customer Engagement Suite
7.7
Customization
17hats
9.5
Pega Customer Engagement Suite
7.7
Custom fields
17hats
9.0
Pega Customer Engagement Suite
8.0
Custom objects
17hats
10.0
Pega Customer Engagement Suite
7.9
Scripting environment
17hats
—
Pega Customer Engagement Suite
7.9
API for custom integration
17hats
—
Pega Customer Engagement Suite
7.0
Security
17hats
9.5
Pega Customer Engagement Suite
8.0
Single sign-on capability
17hats
10.0
Pega Customer Engagement Suite
8.0
Role-based user permissions
17hats
9.0
Pega Customer Engagement Suite
8.0
Integrations with 3rd-party Software
17hats
8.0
Pega Customer Engagement Suite
7.0
Marketing automation
17hats
8.0
Pega Customer Engagement Suite
7.0
Platform
17hats
8.0
Pega Customer Engagement Suite
8.2
Mobile access
17hats
8.0
Pega Customer Engagement Suite
8.2
CRM Reporting & Analytics
17hats
—
Pega Customer Engagement Suite
8.0
Pipeline visualization
17hats
—
Pega Customer Engagement Suite
8.1
Customizable reports
17hats
—
Pega Customer Engagement Suite
8.0
Social CRM
17hats
—
Pega Customer Engagement Suite
7.7
Social data
17hats
—
Pega Customer Engagement Suite
7.8
Social engagement
17hats
—
Pega Customer Engagement Suite
7.5
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Pega Customer Engagement Suite
- Ability to design custom integrated campaigns
- Analytics to provide key insights and ability to tune your campaign accordingly
- Ability to design agent workflows

Verified User
Consultant in Customer Service
Hospital & Health Care Company, 10,001+ employeesCons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Pega Customer Engagement Suite
- Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
- Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
- Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
Senior System Architect
RuleswareManagement Consulting, 51-200 employees
Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
Pega Customer Engagement Suite
No score
No answers yet
No answers on this topic
Support Rating
17hats
17hats 8.0
Based on 2 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Pega Customer Engagement Suite
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Pega Customer Engagement Suite
Marketing Automation Strategist
Glidewell DentalHealth, Wellness and Fitness, 1001-5000 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
Pega Customer Engagement Suite
- Reduction in Admin cost through automation.
- Achieve efficiency in the customer service operations.
- Pega's capability for quick time to Market helped us keep the system up to date specifically relating to compliance requirements which has stricter implementation timelines.

Verified User
Manager in Information Technology
Hospital & Health Care Company, 10,001+ employeesScreenshots
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- Per Month
Additional Pricing Details
—Pega Customer Engagement Suite
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Pega Customer Engagement Suite Editions & Modules
—