What users are saying about
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 7 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.2 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
- 17hats ranks higher in 6 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
- RedHorse CRM ranks higher in 2 feature sets: Customer Service & Support, Marketing Automation
Sales Force Automation
9.5
17hats
95%

9.1
RedHorse CRM
91%
17hats ranks higher in 4/8 features
17hats ranks higher in 4/8 features
Customer data management / contact management
9.9
99%
2 Ratings

9.1
91%
1 Rating
Workflow management
9.9
99%
2 Ratings

9.1
91%
1 Rating
Integration with email client (e.g., Outlook or Gmail)
9.0
90%
1 Rating

9.1
91%
1 Rating
Contract management
10.0
100%
2 Ratings

9.1
91%
1 Rating
Quote & order management
10.0
100%
1 Rating

9.1
91%
1 Rating
Interaction tracking
8.0
80%
1 Rating

9.1
91%
1 Rating
Territory management
N/A
0 Ratings

9.1
91%
1 Rating
Opportunity management
N/A
0 Ratings

9.1
91%
1 Rating
Customer Service & Support
8.0
17hats
80%

8.2
RedHorse CRM
82%
RedHorse CRM ranks higher in 3/3 features
RedHorse CRM ranks higher in 3/3 features
Case management
8.0
80%
1 Rating

9.1
91%
1 Rating
Call center management
N/A
0 Ratings

6.4
64%
1 Rating
Help desk management
N/A
0 Ratings

9.1
91%
1 Rating
Marketing Automation
8.0
17hats
80%

8.6
RedHorse CRM
86%
RedHorse CRM ranks higher in 2/2 features
RedHorse CRM ranks higher in 2/2 features
Lead management
8.0
80%
1 Rating

8.2
82%
1 Rating
Email marketing
N/A
0 Ratings

9.1
91%
1 Rating
CRM Project Management
9.5
17hats
95%

9.1
RedHorse CRM
91%
RedHorse CRM ranks higher in 2/3 features
RedHorse CRM ranks higher in 2/3 features
Task management
9.0
90%
1 Rating

9.1
91%
1 Rating
Billing and invoicing management
10.0
100%
2 Ratings

9.1
91%
1 Rating
Reporting
N/A
0 Ratings

9.1
91%
1 Rating
Customization
9.9
17hats
99%

8.6
RedHorse CRM
86%
17hats ranks higher in 2/4 features
17hats ranks higher in 2/4 features
Custom fields
9.9
99%
2 Ratings

9.1
91%
1 Rating
Custom objects
10.0
100%
1 Rating

9.1
91%
1 Rating
Scripting environment
N/A
0 Ratings

9.1
91%
1 Rating
API for custom integration
N/A
0 Ratings

7.3
73%
1 Rating
Security
9.5
17hats
95%

9.1
RedHorse CRM
91%
17hats ranks higher in 1/2 features
17hats ranks higher in 1/2 features
Single sign-on capability
10.0
100%
1 Rating

N/A
0 Ratings
Role-based user permissions
9.0
90%
1 Rating

9.1
91%
1 Rating
Integrations with 3rd-party Software
8.0
17hats
80%

6.8
RedHorse CRM
68%
RedHorse CRM ranks higher in 2/2 features
RedHorse CRM ranks higher in 2/2 features
Marketing automation
8.0
80%
1 Rating

9.1
91%
1 Rating
Compensation management
N/A
0 Ratings

4.5
45%
1 Rating
Platform
8.0
17hats
80%

7.3
RedHorse CRM
73%
17hats ranks higher in 1/1 features
17hats ranks higher in 1/1 features
Mobile access
8.0
80%
1 Rating

7.3
73%
1 Rating
CRM Reporting & Analytics
17hats
Feature Set Not Supported
N/A

7.3
RedHorse CRM
73%
RedHorse CRM ranks higher in 3/3 features
RedHorse CRM ranks higher in 3/3 features
Forecasting
N/A
0 Ratings

8.2
82%
1 Rating
Pipeline visualization
N/A
0 Ratings

4.5
45%
1 Rating
Customizable reports
N/A
0 Ratings

9.1
91%
1 Rating
Social CRM
17hats
Feature Set Not Supported
N/A

6.4
RedHorse CRM
64%
RedHorse CRM ranks higher in 2/2 features
RedHorse CRM ranks higher in 2/2 features
Social data
N/A
0 Ratings

6.4
64%
1 Rating
Social engagement
N/A
0 Ratings

6.4
64%
1 Rating
Attribute Ratings
- 17hats is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.9
17hats
99%
2 Ratings

9.1
RedHorse CRM
91%
1 Rating
Usability
9.0
17hats
90%
1 Rating

RedHorse CRM
N/A
0 Ratings
Support Rating
8.0
17hats
80%
3 Ratings

RedHorse CRM
N/A
0 Ratings
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
RedHorse CRM
RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
President / CTO
TeamAutomationInformation Technology and Services, 1-10 employees
Pros
17hats
- Invoicing
- Creating online questionnaire
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
RedHorse CRM
- Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
- Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
- Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
- Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
President / CTO
TeamAutomationInformation Technology and Services, 1-10 employees
Cons
17hats
- Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
RedHorse CRM
- Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
President / CTO
TeamAutomationInformation Technology and Services, 1-10 employees
Pricing Details
17hats
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$45 per month
17hats Editions & Modules
Edition
Starting Price | $45.001 |
---|
- per month
Additional Pricing Details
—RedHorse CRM
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895
Starting Price
$9 Per Seat per Month
RedHorse CRM Editions & Modules
Edition
RedHorse CRM Complete Edition | $441 |
---|---|
RedHorse CRM Essential Edition | $291 |
RedHorse CRM Core Edition | $91 |
RedHorse Mobile | $101 |
- Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.Usability
17hats
17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Business Strategist, Owner
Erika Tebbens ConsultingMarketing & Advertising, 1-10 employees
RedHorse CRM
No score
No answers yet
No answers on this topic
Support Rating
17hats
17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
RedHorse CRM
No score
No answers yet
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
RedHorse CRM
As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
President / CTO
TeamAutomationInformation Technology and Services, 1-10 employees
Return on Investment
17hats
- ROI - Saves me time on creating invoices and questionnaires.
Internet Marketing Director and Consultant
Clicc Media IncMarketing and Advertising, 1-10 employees
RedHorse CRM
- RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
- Information is always available and the system is quick so our team and our clients appreciate the application.
- Quoting a client is a breeze and the system is flexible.
President / CTO
TeamAutomationInformation Technology and Services, 1-10 employees