What users are saying about
7 Ratings
2 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.2 out of 100

Feature Set Ratings

  • 17hats ranks higher in 6 feature sets: Sales Force Automation, CRM Project Management, Customization, Security, Integrations with 3rd-party Software, Platform
  • RedHorse CRM ranks higher in 2 feature sets: Customer Service & Support, Marketing Automation

Sales Force Automation

9.5

17hats

95%
9.1

RedHorse CRM

91%
17hats ranks higher in 4/8 features

Customer data management / contact management

9.9
99%
2 Ratings
9.1
91%
1 Rating

Workflow management

9.9
99%
2 Ratings
9.1
91%
1 Rating

Integration with email client (e.g., Outlook or Gmail)

9.0
90%
1 Rating
9.1
91%
1 Rating

Contract management

10.0
100%
2 Ratings
9.1
91%
1 Rating

Quote & order management

10.0
100%
1 Rating
9.1
91%
1 Rating

Interaction tracking

8.0
80%
1 Rating
9.1
91%
1 Rating

Territory management

N/A
0 Ratings
9.1
91%
1 Rating

Opportunity management

N/A
0 Ratings
9.1
91%
1 Rating

Customer Service & Support

8.0

17hats

80%
8.2

RedHorse CRM

82%
RedHorse CRM ranks higher in 3/3 features

Case management

8.0
80%
1 Rating
9.1
91%
1 Rating

Call center management

N/A
0 Ratings
6.4
64%
1 Rating

Help desk management

N/A
0 Ratings
9.1
91%
1 Rating

Marketing Automation

8.0

17hats

80%
8.6

RedHorse CRM

86%
RedHorse CRM ranks higher in 2/2 features

Lead management

8.0
80%
1 Rating
8.2
82%
1 Rating

Email marketing

N/A
0 Ratings
9.1
91%
1 Rating

CRM Project Management

9.5

17hats

95%
9.1

RedHorse CRM

91%
RedHorse CRM ranks higher in 2/3 features

Task management

9.0
90%
1 Rating
9.1
91%
1 Rating

Billing and invoicing management

10.0
100%
2 Ratings
9.1
91%
1 Rating

Reporting

N/A
0 Ratings
9.1
91%
1 Rating

Customization

9.9

17hats

99%
8.6

RedHorse CRM

86%
17hats ranks higher in 2/4 features

Custom fields

9.9
99%
2 Ratings
9.1
91%
1 Rating

Custom objects

10.0
100%
1 Rating
9.1
91%
1 Rating

Scripting environment

N/A
0 Ratings
9.1
91%
1 Rating

API for custom integration

N/A
0 Ratings
7.3
73%
1 Rating

Security

9.5

17hats

95%
9.1

RedHorse CRM

91%
17hats ranks higher in 1/2 features

Single sign-on capability

10.0
100%
1 Rating
N/A
0 Ratings

Role-based user permissions

9.0
90%
1 Rating
9.1
91%
1 Rating

Integrations with 3rd-party Software

8.0

17hats

80%
6.8

RedHorse CRM

68%
RedHorse CRM ranks higher in 2/2 features

Marketing automation

8.0
80%
1 Rating
9.1
91%
1 Rating

Compensation management

N/A
0 Ratings
4.5
45%
1 Rating

Platform

8.0

17hats

80%
7.3

RedHorse CRM

73%
17hats ranks higher in 1/1 features

Mobile access

8.0
80%
1 Rating
7.3
73%
1 Rating

CRM Reporting & Analytics

17hats

Feature Set Not Supported
N/A
7.3

RedHorse CRM

73%
RedHorse CRM ranks higher in 3/3 features

Forecasting

N/A
0 Ratings
8.2
82%
1 Rating

Pipeline visualization

N/A
0 Ratings
4.5
45%
1 Rating

Customizable reports

N/A
0 Ratings
9.1
91%
1 Rating

Social CRM

17hats

Feature Set Not Supported
N/A
6.4

RedHorse CRM

64%
RedHorse CRM ranks higher in 2/2 features

Social data

N/A
0 Ratings
6.4
64%
1 Rating

Social engagement

N/A
0 Ratings
6.4
64%
1 Rating

Attribute Ratings

  • 17hats is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.9

17hats

99%
2 Ratings
9.1

RedHorse CRM

91%
1 Rating

Usability

9.0

17hats

90%
1 Rating

RedHorse CRM

N/A
0 Ratings

Support Rating

8.0

17hats

80%
3 Ratings

RedHorse CRM

N/A
0 Ratings

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Randy Tucker | TrustRadius Reviewer

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

RedHorse CRM

  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

RedHorse CRM

  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$45 per month

17hats Editions & Modules

Edition
Starting Price$45.001
  1. per month
Additional Pricing Details

RedHorse CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895

Starting Price

$9 Per Seat per Month

RedHorse CRM Editions & Modules

Edition
RedHorse CRM Complete Edition$441
RedHorse CRM Essential Edition$291
RedHorse CRM Core Edition$91
RedHorse Mobile$101
  1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

RedHorse CRM

No score
No answers yet
No answers on this topic

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

RedHorse CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

RedHorse CRM

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

RedHorse CRM

  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker | TrustRadius Reviewer

Screenshots

Add comparison