What users are saying about
1 Ratings
2 Ratings
1 Ratings
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Score 9 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Randy Tucker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
RedHorse CRM
9.1
Customer data management / contact management
17hats
9.0
RedHorse CRM
9.1
Workflow management
17hats
9.0
RedHorse CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
RedHorse CRM
9.1
Contract management
17hats
10.0
RedHorse CRM
9.1
Quote & order management
17hats
10.0
RedHorse CRM
9.1
Interaction tracking
17hats
8.0
RedHorse CRM
9.1
Territory management
17hats
RedHorse CRM
9.1
Opportunity management
17hats
RedHorse CRM
9.1

Customer Service & Support

17hats
8.0
RedHorse CRM
8.2
Case management
17hats
8.0
RedHorse CRM
9.1
Call center management
17hats
RedHorse CRM
6.4
Help desk management
17hats
RedHorse CRM
9.1

Marketing Automation

17hats
8.0
RedHorse CRM
8.6
Lead management
17hats
8.0
RedHorse CRM
8.2
Email marketing
17hats
RedHorse CRM
9.1

CRM Project Management

17hats
9.5
RedHorse CRM
9.1
Task management
17hats
9.0
RedHorse CRM
9.1
Billing and invoicing management
17hats
10.0
RedHorse CRM
9.1
Reporting
17hats
RedHorse CRM
9.1

Customization

17hats
8.0
RedHorse CRM
8.6
Custom fields
17hats
8.0
RedHorse CRM
9.1
Custom objects
17hats
RedHorse CRM
9.1
Scripting environment
17hats
RedHorse CRM
9.1
API for custom integration
17hats
RedHorse CRM
7.3

Security

17hats
9.5
RedHorse CRM
9.1
Single sign-on capability
17hats
10.0
RedHorse CRM
Role-based user permissions
17hats
9.0
RedHorse CRM
9.1

Integrations with 3rd-party Software

17hats
8.0
RedHorse CRM
6.8
Marketing automation
17hats
8.0
RedHorse CRM
9.1
Compensation management
17hats
RedHorse CRM
4.5

Platform

17hats
8.0
RedHorse CRM
7.3
Mobile access
17hats
8.0
RedHorse CRM
7.3

CRM Reporting & Analytics

17hats
RedHorse CRM
7.3
Forecasting
17hats
RedHorse CRM
8.2
Pipeline visualization
17hats
RedHorse CRM
4.5
Customizable reports
17hats
RedHorse CRM
9.1

Social CRM

17hats
RedHorse CRM
6.4
Social data
17hats
RedHorse CRM
6.4
Social engagement
17hats
RedHorse CRM
6.4

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

RedHorse CRM

  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

RedHorse CRM

  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

RedHorse CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

RedHorse CRM

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

RedHorse CRM

  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Additional Pricing Details

RedHorse CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895*

* per 5 users

RedHorse CRM Editions & Modules

Edition
RedHorse CRM Complete Edition$441
RedHorse CRM Essential Edition$291
RedHorse CRM Core Edition$91
RedHorse Mobile$101
  1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

Rating Summary

Likelihood to Recommend

17hats
9.0
RedHorse CRM
9.1

Support Rating

17hats
8.0
RedHorse CRM

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