17hats vs. RedHorse CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 9.2 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
RedHorse CRM
Score 8.0 out of 10
Small Businesses (1-50 employees)
RedHorse CRM is an all-in-one CRM for small businesses with end-to-end business management. This solution includes Quoting, Customer Service, Project Management, QuickBooks integration, Campaign Management, Constant Contact integration, Credit Card Processing. It is a completely configurable on-premise windows application that includes a mobile version for phone or web.
$9
Per Seat per Month
Pricing
17hatsRedHorse CRM
Editions & Modules
Starting Price
$45.00
per month
RedHorse CRM Core Edition
$9
Per Seat per Month
RedHorse Mobile
$10
Per Seat per Month
RedHorse CRM Essential Edition
$29
Per Seat per Month
RedHorse CRM Complete Edition
$44
Per Seat per Month
Offerings
Pricing Offerings
17hatsRedHorse CRM
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$895 per 5 users
Additional DetailsEach edition is available as a perpetual license.
More Pricing Information
Features
17hatsRedHorse CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
21% above category average
RedHorse CRM
9.1
1 Ratings
17% above category average
Customer data management / contact management10.02 Ratings9.11 Ratings
Workflow management10.02 Ratings9.11 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings9.11 Ratings
Contract management10.02 Ratings9.11 Ratings
Quote & order management10.01 Ratings9.11 Ratings
Interaction tracking8.01 Ratings9.11 Ratings
Territory management00 Ratings9.11 Ratings
Opportunity management00 Ratings9.11 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
7% above category average
RedHorse CRM
8.2
1 Ratings
9% above category average
Case management8.01 Ratings9.11 Ratings
Call center management00 Ratings6.41 Ratings
Help desk management00 Ratings9.11 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
6% above category average
RedHorse CRM
8.6
1 Ratings
13% above category average
Lead management8.01 Ratings8.21 Ratings
Email marketing00 Ratings9.11 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
23% above category average
RedHorse CRM
9.1
1 Ratings
19% above category average
Task management9.01 Ratings9.11 Ratings
Billing and invoicing management10.02 Ratings9.11 Ratings
Reporting00 Ratings9.11 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
28% above category average
RedHorse CRM
8.6
1 Ratings
13% above category average
Custom fields9.92 Ratings9.11 Ratings
Custom objects10.01 Ratings9.11 Ratings
Scripting environment00 Ratings9.11 Ratings
API for custom integration00 Ratings7.31 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
14% above category average
RedHorse CRM
9.1
1 Ratings
9% above category average
Single sign-on capability10.01 Ratings00 Ratings
Role-based user permissions9.01 Ratings9.11 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
11% above category average
RedHorse CRM
6.8
1 Ratings
6% below category average
Marketing automation8.01 Ratings9.11 Ratings
Compensation management00 Ratings4.51 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
8% above category average
RedHorse CRM
7.3
1 Ratings
2% below category average
Mobile access8.01 Ratings7.31 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
RedHorse CRM
7.3
1 Ratings
3% below category average
Forecasting00 Ratings8.21 Ratings
Pipeline visualization00 Ratings4.51 Ratings
Customizable reports00 Ratings9.11 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
RedHorse CRM
6.4
1 Ratings
13% below category average
Social data00 Ratings6.41 Ratings
Social engagement00 Ratings6.41 Ratings
Best Alternatives
17hatsRedHorse CRM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsRedHorse CRM
Likelihood to Recommend
10.0
(2 ratings)
9.1
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(2 ratings)
-
(0 ratings)
User Testimonials
17hatsRedHorse CRM
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
RedHorse Systems
RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Read full review
Pros
17hats
  • Invoicing
  • Creating online questionnaire
Read full review
RedHorse Systems
  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
RedHorse Systems
  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
RedHorse Systems
No answers on this topic
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Read full review
RedHorse Systems
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
RedHorse Systems
As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize. RedHorse provides the best of both along with the ease of use and non-complex customization.
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
RedHorse Systems
  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Read full review
ScreenShots

RedHorse CRM Screenshots

Screenshot of RedHorse can manage your calendar for you, including scheduling for multiple users and multiple contacts.Screenshot of View, add, edit, call, email, map. Manage all of your accounts and contacts. Search your contact list or use Favorites.