What users are saying about
1 Ratings
2 Ratings
1 Ratings
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Score 9 out of 100
2 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
Salesboom
8.4
Customer data management / contact management
17hats
9.0
Salesboom
9.1
Workflow management
17hats
9.0
Salesboom
8.2
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
Salesboom
7.9
Contract management
17hats
10.0
Salesboom
7.3
Quote & order management
17hats
10.0
Salesboom
9.1
Interaction tracking
17hats
8.0
Salesboom
9.1
Territory management
17hats
Salesboom
7.9
Opportunity management
17hats
Salesboom
9.1
Channel / partner relationship management
17hats
Salesboom
7.6

Customer Service & Support

17hats
8.0
Salesboom
7.5
Case management
17hats
8.0
Salesboom
7.9
Call center management
17hats
Salesboom
7.3
Help desk management
17hats
Salesboom
7.3

Marketing Automation

17hats
8.0
Salesboom
9.1
Lead management
17hats
8.0
Salesboom
9.1
Email marketing
17hats
Salesboom
9.1

CRM Project Management

17hats
9.5
Salesboom
9.0
Task management
17hats
9.0
Salesboom
9.1
Billing and invoicing management
17hats
10.0
Salesboom
8.8
Reporting
17hats
Salesboom
9.1

Customization

17hats
8.0
Salesboom
8.6
Custom fields
17hats
8.0
Salesboom
9.1
Custom objects
17hats
Salesboom
8.8
Scripting environment
17hats
Salesboom
7.3
API for custom integration
17hats
Salesboom
9.1

Security

17hats
9.5
Salesboom
8.2
Single sign-on capability
17hats
10.0
Salesboom
7.3
Role-based user permissions
17hats
9.0
Salesboom
9.1

Integrations with 3rd-party Software

17hats
8.0
Salesboom
8.6
Marketing automation
17hats
8.0
Salesboom
9.1
Compensation management
17hats
Salesboom
8.2

Platform

17hats
8.0
Salesboom
7.3
Mobile access
17hats
8.0
Salesboom
7.3

CRM Reporting & Analytics

17hats
Salesboom
8.9
Forecasting
17hats
Salesboom
9.1
Pipeline visualization
17hats
Salesboom
8.8
Customizable reports
17hats
Salesboom
8.8

Social CRM

17hats
Salesboom
8.0
Social data
17hats
Salesboom
8.2
Social engagement
17hats
Salesboom
7.9

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

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