17hats vs. Salesforce Essentials

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
17hats
Score 8.9 out of 10
N/A
17hats from the company of the same name in Pasadena is a small business management solution presenting an all-in-one solution for contacts, projects, leads, quotes and invoicing.
$45
per month
Salesforce Essentials
Score 8.3 out of 10
Small Businesses (1-50 employees)
Salesforce Essentials is a small business CRM that replaces the former SalesforceIQ product. It is priced at $35 per user, on a monthly basis, or at $25 per month for if billed annually ($300) and can be tried free for 14 days on a trial.
$35
per month per user
Pricing
17hatsSalesforce Essentials
Editions & Modules
Starting Price
$45.00
per month
No answers on this topic
Offerings
Pricing Offerings
17hatsSalesforce Essentials
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
17hatsSalesforce Essentials
Top Pros
Top Cons
Features
17hatsSalesforce Essentials
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
17hats
9.5
2 Ratings
18% above category average
Salesforce Essentials
9.1
2 Ratings
14% above category average
Customer data management / contact management10.02 Ratings9.02 Ratings
Workflow management10.02 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.01 Ratings9.52 Ratings
Contract management10.02 Ratings00 Ratings
Quote & order management10.01 Ratings9.01 Ratings
Interaction tracking8.01 Ratings9.52 Ratings
Territory management00 Ratings9.52 Ratings
Opportunity management00 Ratings8.02 Ratings
Channel / partner relationship management00 Ratings9.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
17hats
8.0
1 Ratings
3% above category average
Salesforce Essentials
-
Ratings
Case management8.01 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
17hats
8.0
1 Ratings
2% above category average
Salesforce Essentials
7.4
2 Ratings
6% below category average
Lead management8.01 Ratings7.42 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
17hats
9.5
2 Ratings
20% above category average
Salesforce Essentials
9.0
1 Ratings
15% above category average
Task management9.01 Ratings9.01 Ratings
Billing and invoicing management10.02 Ratings9.01 Ratings
Reporting00 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
17hats
10.0
2 Ratings
25% above category average
Salesforce Essentials
9.1
2 Ratings
15% above category average
Custom fields9.92 Ratings9.52 Ratings
Custom objects10.01 Ratings9.01 Ratings
Scripting environment00 Ratings9.01 Ratings
API for custom integration00 Ratings9.01 Ratings
Security
Comparison of Security features of Product A and Product B
17hats
9.5
1 Ratings
12% above category average
Salesforce Essentials
9.3
2 Ratings
10% above category average
Single sign-on capability10.01 Ratings9.52 Ratings
Role-based user permissions9.01 Ratings9.02 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
17hats
8.0
1 Ratings
8% above category average
Salesforce Essentials
9.0
1 Ratings
19% above category average
Marketing automation8.01 Ratings9.01 Ratings
Compensation management00 Ratings9.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
17hats
8.0
1 Ratings
5% above category average
Salesforce Essentials
9.5
2 Ratings
23% above category average
Mobile access8.01 Ratings9.52 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
17hats
-
Ratings
Salesforce Essentials
9.0
1 Ratings
15% above category average
Forecasting00 Ratings9.01 Ratings
Pipeline visualization00 Ratings9.01 Ratings
Customizable reports00 Ratings9.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
17hats
-
Ratings
Salesforce Essentials
9.0
1 Ratings
19% above category average
Social engagement00 Ratings9.01 Ratings
Best Alternatives
17hatsSalesforce Essentials
Small Businesses
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
17hatsSalesforce Essentials
Likelihood to Recommend
10.0
(2 ratings)
9.5
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
8.0
(3 ratings)
-
(0 ratings)
User Testimonials
17hatsSalesforce Essentials
Likelihood to Recommend
17hats
It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Read full review
Salesforce
SalesforceIQ is a perfect CRM to start with and get your organization used to tracking customer contact. It was an easy setup and well adopted. It allowed us to rollout completely in just 30 days. We have seen a large increase in our ability to communicate. It may be lacking in some items if you already have a tracking method but was the perfect starting point for us.
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Pros
17hats
  • Invoicing
  • Creating online questionnaire
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Salesforce
  • CRM Managment
  • Streamlining Sales Funnel
  • Providing data sets and analytics
Read full review
Cons
17hats
  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Read full review
Salesforce
  • SalesforceIQ has some reporting items that are a little harder to easily uncover but I have found work arounds or manually created reporting to get that information, such as number of times a salesperson was at a location.
  • Some of the upgrade items I would like to see are available in salesforce sales cloud that allow easier automation for marketing.
Read full review
Usability
17hats
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Read full review
Salesforce
No answers on this topic
Support Rating
17hats
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
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Salesforce
No answers on this topic
Alternatives Considered
17hats
No answers on this topic
Salesforce
We selected SalesforceIQ over Insightly because of the email automation they offered. Their app also seemed to be a little more robust. I highly recommend a trial before you make a decision. The trial with SalesforceIQ is what sold us on the product
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Return on Investment
17hats
  • ROI - Saves me time on creating invoices and questionnaires.
Read full review
Salesforce
  • Not budget friendly for smaller start-ups.
Read full review
ScreenShots

Salesforce Essentials Screenshots

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