What users are saying about
7 Ratings
6 Ratings
7 Ratings
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Score 9.1 out of 100
6 Ratings
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Score 8 out of 100

Feature Set Ratings

    Sales Force Automation

    9.5

    17hats

    95%

    Sellsy

    Feature Set Not Supported
    N/A
    17hats ranks higher in 6/6 features

    Customer data management / contact management

    9.9
    99%
    2 Ratings
    N/A
    0 Ratings

    Workflow management

    9.9
    99%
    2 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Contract management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Quote & order management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    8.0

    17hats

    80%

    Sellsy

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Case management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    8.0

    17hats

    80%

    Sellsy

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Lead management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    9.5

    17hats

    95%

    Sellsy

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Customization

    9.9

    17hats

    99%

    Sellsy

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Custom fields

    9.8
    98%
    2 Ratings
    N/A
    0 Ratings

    Custom objects

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Security

    9.5

    17hats

    95%

    Sellsy

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Single sign-on capability

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.0

    17hats

    80%

    Sellsy

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Marketing automation

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform

    8.0

    17hats

    80%

    Sellsy

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Mobile access

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • 17hats is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    9.9

    17hats

    99%
    2 Ratings
    7.0

    Sellsy

    70%
    4 Ratings

    Likelihood to Renew

    17hats

    N/A
    0 Ratings
    9.0

    Sellsy

    90%
    1 Rating

    Usability

    9.0

    17hats

    90%
    1 Rating
    7.2

    Sellsy

    72%
    3 Ratings

    Availability

    17hats

    N/A
    0 Ratings
    9.0

    Sellsy

    90%
    2 Ratings

    Performance

    17hats

    N/A
    0 Ratings
    6.0

    Sellsy

    60%
    2 Ratings

    Support Rating

    8.0

    17hats

    80%
    3 Ratings
    6.0

    Sellsy

    60%
    2 Ratings

    Implementation Rating

    17hats

    N/A
    0 Ratings
    7.0

    Sellsy

    70%
    2 Ratings

    Product Scalability

    17hats

    N/A
    0 Ratings
    10.0

    Sellsy

    100%
    1 Rating

    Likelihood to Recommend

    17hats

    It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
    Erika Tebbens | TrustRadius Reviewer

    Sellsy

    We like sellsy. Its not perfect and as other users have pointed out, there is and always will be, room for improvement.

    If you require deep integration with Google apps and Microsoft Office 365, then Sellsy may not be for you. Sellsy just about manages to work with google in so far that it can sync contacts, calendar, sales docs and incoming email with google. There is currently no way to make sent email appear in the sent items section of sellsy unless you compose the email within the sellsy app. The O365 integration is not nearly as powerful as sellsy does not sync sellsy contacts or calendar with microsoft (in its current form).

    I believe that one of the primary functions of any business management app should be the capability to centrally manage all of a company's business clients, contacts etc. and sync this data to all employee accounts with the 2 biggest players for business email (Microsoft and Google) as a minimum. This data should never be an island stored only on 1 application. The Discovery that sellsy does not currently sync contacts and calendars with O365 was a disappointment. If Sellsy started supporting exchange sync for Microsoft Office 365 we would immediately dump google and switch over. In fact Sellsy is the only reason we continue to use Gapps as we need our contacts and calendars synced to our mobile devices.

    We have built up a list of small little things that do not work as expected since we started using sellsy and continually pass them on to the development team. Many are small trivial things from an engineering perspective but are still annoying nonetheless, especially to users who wish to get the job done. Employees are easily frustrated if they have to fight with software to do certain tasks. Annoyances in the user experience (no matter how small) can lead to lost productivity which in turn costs money in the business world. However based on our experience with Sellsy support we believe that they do listen carefully to their customers concerns and are on the path to deliver a quality experience to their customers through the process of frequent updates to the software. You can easily establish how good a SAAS provider is by measuring their ability to fix problems soon after they are initially reported.

    In simple terms Sellsy is an incredibly feature rich application and is way ahead of the competition. It represents good value for money and is backed up by free support.
    David Hogan | TrustRadius Reviewer

    Pros

    17hats

    • Invoicing
    • Creating online questionnaire
    Marli Espinales | TrustRadius Reviewer

    Sellsy

    • Appealing Design
    • Easy to prepare invoices and send them
    • Good tracking system
    • Friendly support staff
    Pascal Guignard | TrustRadius Reviewer

    Cons

    17hats

    • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
    Erika Tebbens | TrustRadius Reviewer

    Sellsy

    • Training. The only real issue I have with Sellsy is that its got so many features its hard to understand them all. I looked for training videos and they are all in French. Thats a big problem for a guy who grew up in NJ.
    • I would embed training videos directly into the software. This way as you add services, you get a full tutorial immediately.
    James DeRosa | TrustRadius Reviewer

    Pricing Details

    17hats

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $45 per month

    17hats Editions & Modules

    Edition
    Starting Price$45.001
    1. per month
    Additional Pricing Details

    Sellsy

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $30.9 per month

    Sellsy Editions & Modules

    Edition
    Sellsy$44.901
    Staff member access$10.002
    CRM pipelines license$10.002
    Purchases and margins; Expenses; Subscriptions management; Helpdesk management$15.003
    Project management; Marketing; Inventory management$20.003
    1. Administrator access
    2. Per User per Month
    3. Per Month [Unlimited Users]
    Additional Pricing Details
    Sellsy subscription: prices that fit your needs - Choose the features you need. Pay only for what you need.

    Likelihood to Renew

    17hats

    No score
    No answers yet
    No answers on this topic

    Sellsy

    Sellsy 9.0
    Based on 1 answer
    Sellsy ticks the most boxes for us. While it could still do a lot of things better there is no other single app that offers the same spectrum of features at a comparable price for SMEs.
    David Hogan | TrustRadius Reviewer

    Usability

    17hats

    17hats 9.0
    Based on 1 answer
    It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
    Erika Tebbens | TrustRadius Reviewer

    Sellsy

    Sellsy 7.2
    Based on 3 answers
    There is room for improvement.
    Pascal Guignard | TrustRadius Reviewer

    Reliability and Availability

    17hats

    No score
    No answers yet
    No answers on this topic

    Sellsy

    Sellsy 9.0
    Based on 2 answers
    We have not yet experienced any down time with sellsy.
    David Hogan | TrustRadius Reviewer

    Performance

    17hats

    No score
    No answers yet
    No answers on this topic

    Sellsy

    Sellsy 6.0
    Based on 2 answers
    Sellsy is slow to load pages for us. Sometimes waiting a few seconds. This could be due to our geographical location.
    David Hogan | TrustRadius Reviewer

    Support Rating

    17hats

    17hats 8.0
    Based on 3 answers
    It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
    Marli Espinales | TrustRadius Reviewer

    Sellsy

    Sellsy 6.0
    Based on 2 answers
    Based on our experience. We have submitted a large amount of tickets and they have proven the Sellsy development team have the ability to respond fast and implement changes reasonably quickly. (Updated July 2015)
    It took sellsy a number of weeks to solve an issue with the billable hours section of their application. This delayed us from being able to invoice our client for completed works. Lots of small things like email tracking timestamps have never been fixed even though we highlighted this issue months ago. Though small it is growing more and more frustrating to be reminded every time we try to see what time a client read or opened an email from us.
    David Hogan | TrustRadius Reviewer

    Implementation Rating

    17hats

    No score
    No answers yet
    No answers on this topic

    Sellsy

    Sellsy 7.0
    Based on 2 answers
    If you are importing data from a CSV, Sellsy recommends you use OpenOffice. OpenOffice is an absolute disaster on Windows 8 and crashes every few mins. While no fault of Sellsy they should not recommend software which makes an already challenging task even more difficult. A small gripe in hindsight but during the process was deeply frustrating. For any users looking to format your CSV Google, try importing CSV data into Excel and your life will be much more easy.
    David Hogan | TrustRadius Reviewer

    Alternatives Considered

    17hats

    No answers on this topic

    Sellsy

    For me it is close to what Salesforce did. I do not use all the options they both offer so I mostly judge on the customer / contact tool.
    Laurence Vaurie | TrustRadius Reviewer

    Scalability

    17hats

    No score
    No answers yet
    No answers on this topic

    Sellsy

    Sellsy 10.0
    Based on 1 answer
    The license model once you understand it is very flexible allowing you to select from the modules within sellsy. This gives small companies control of the cost facilitating them with the option to only pay for the features they use.
    David Hogan | TrustRadius Reviewer

    Return on Investment

    17hats

    • ROI - Saves me time on creating invoices and questionnaires.
    Marli Espinales | TrustRadius Reviewer

    Sellsy

    • It helped us look and operate professionally even though we had started out of our homes. That's huge.
    James DeRosa | TrustRadius Reviewer

    Screenshots

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