What users are saying about
4 Ratings
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Top Rated
614 Ratings
4 Ratings
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Score 8.9 out of 100

SharpSpring

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Top Rated
614 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

17hats

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
Erika Tebbens | TrustRadius Reviewer

SharpSpring

[SharpSpring is] great for lead management - CRM. Very easy to setup and get a sales team motivated to track their pipeline. Also gives management great visibility to what is going on across the sales team and provides actionable insight for forecasting. On the marketing side, we run primarily email and social media campaigns - SharpSpring is great for managing multi-channel, triggered campaigns where you literally want to “set it and forget it”.
Dave Sutton | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.4
SharpSpring
Customer data management / contact management
17hats
9.7
SharpSpring
Workflow management
17hats
9.7
SharpSpring
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
SharpSpring
Contract management
17hats
10.0
SharpSpring
Quote & order management
17hats
10.0
SharpSpring
Interaction tracking
17hats
8.0
SharpSpring

Customer Service & Support

17hats
8.0
SharpSpring
Case management
17hats
8.0
SharpSpring

Marketing Automation

17hats
8.0
SharpSpring
Lead management
17hats
8.0
SharpSpring

CRM Project Management

17hats
9.5
SharpSpring
Task management
17hats
9.0
SharpSpring
Billing and invoicing management
17hats
10.0
SharpSpring

Customization

17hats
9.7
SharpSpring
Custom fields
17hats
9.4
SharpSpring
Custom objects
17hats
10.0
SharpSpring

Security

17hats
9.5
SharpSpring
Single sign-on capability
17hats
10.0
SharpSpring
Role-based user permissions
17hats
9.0
SharpSpring

Integrations with 3rd-party Software

17hats
8.0
SharpSpring
Marketing automation
17hats
8.0
SharpSpring

Platform

17hats
8.0
SharpSpring
Mobile access
17hats
8.0
SharpSpring

Email & Online Marketing

17hats
SharpSpring
7.8
WYSIWYG email editor
17hats
SharpSpring
6.8
Dynamic content
17hats
SharpSpring
8.3
Ability to test dynamic content
17hats
SharpSpring
8.2
Landing pages
17hats
SharpSpring
6.8
A/B testing
17hats
SharpSpring
8.4
Mobile optimization
17hats
SharpSpring
6.1
Email deliverability reporting
17hats
SharpSpring
7.9
List management
17hats
SharpSpring
8.8
Triggered drip sequences
17hats
SharpSpring
8.5

Lead Management

17hats
SharpSpring
8.4
Lead nurturing
17hats
SharpSpring
8.6
Lead scoring and grading
17hats
SharpSpring
8.2
Data quality management
17hats
SharpSpring
8.5
Automated sales alerts and tasks
17hats
SharpSpring
8.5

Campaign Management

17hats
SharpSpring
8.1
Calendaring
17hats
SharpSpring
8.1
Event/webinar marketing
17hats
SharpSpring
8.0

Social Media Marketing

17hats
SharpSpring
6.8
Social sharing and campaigns
17hats
SharpSpring
6.5
Social profile integration
17hats
SharpSpring
7.1

Reporting & Analytics

17hats
SharpSpring
7.5
Dashboards
17hats
SharpSpring
7.4
Standard reports
17hats
SharpSpring
8.3
Custom reports
17hats
SharpSpring
6.9

Platform & Infrastructure

17hats
SharpSpring
8.0
API
17hats
SharpSpring
7.5
Role-based workflow & approvals
17hats
SharpSpring
8.2
Customizability
17hats
SharpSpring
7.7
Integration with Salesforce.com
17hats
SharpSpring
8.1
Integration with Microsoft Dynamics CRM
17hats
SharpSpring
8.3
Integration with SugarCRM
17hats
SharpSpring
8.3

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

SharpSpring

  • Crm, with custom fields that can be customized per organization
  • Sales pipelines, which lets you track an opportunity along the sales process. Can implement automation with tasks creation, emails to prospect and notifications
  • Email marketing with easy to use email builder. Campaigns can be sent out manually or automatically. Can also be used for templated emails to send to contacts.
Kaila Troia | TrustRadius Reviewer

Cons

17hats

  • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
Erika Tebbens | TrustRadius Reviewer

SharpSpring

  • Custom Form Field - Weakest point of the software for me. Hard to make custom field and options are limited
  • Nuanced Automations are Hard - Lacking some more advanced automation capacities and options
  • Hard Bounces / Suppressions - Very aggressive suppression engine means that active subscribers are "bounced" then removed from email lists suddenly without much recourse
Billy Alguire | TrustRadius Reviewer

Likelihood to Renew

17hats

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 7.8
Based on 31 answers
We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
David Fox | TrustRadius Reviewer

Usability

17hats

17hats 9.0
Based on 1 answer
It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
Erika Tebbens | TrustRadius Reviewer

SharpSpring

SharpSpring 8.2
Based on 71 answers
This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
Christine Mullins | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 3 answers
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

SharpSpring

SharpSpring 8.7
Based on 81 answers
The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
Darren Winter, MA | TrustRadius Reviewer

Implementation Rating

17hats

No score
No answers yet
No answers on this topic

SharpSpring

SharpSpring 8.0
Based on 14 answers
Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
Matthew Maginley | TrustRadius Reviewer

Alternatives Considered

17hats

No answers on this topic

SharpSpring

We have tested and work with several marketing automation/CRM systems over the course of over 25 years in the B-to-B marketing/advertising business, among them are: HubSpot, Marketo, Pardot, Zoho, Salesforce, and many others. SharpSpring continues to be the gold standard for me in terms of overall value and ease of use.
Dave Strand | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

SharpSpring

  • It's had a positive impact on ROI in that it's provided management with visibility into forecasting, making the budgeting process clearer.
  • When new representatives join the company it's easy to get [them] up and running in SharpSpring, minimizing time spent on training.
  • SharpSpring helps our team of reps clearly see the current list of opportunities, and create tasks to make sure we don't miss any follow-ups
Jason Carlage | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

17hats Editions & Modules

Edition
Starting Price$45.001
  1. Per Month
Additional Pricing Details

SharpSpring

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

SharpSpring Editions & Modules

Edition
1,000 Contacts$3991
2,500 Contacts$4991
5,000 Contacts$6991
10,000 Contacts$8991
20,000 Contacts$1,2991
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

17hats
9.7
SharpSpring
7.9

Likelihood to Renew

17hats
SharpSpring
7.8

Usability

17hats
9.0
SharpSpring
8.2

Reliability and Availability

17hats
SharpSpring
6.0

Performance

17hats
SharpSpring
5.5

Support Rating

17hats
8.0
SharpSpring
8.7

Online Training

17hats
SharpSpring
4.5

Implementation Rating

17hats
SharpSpring
8.0

Scalability

17hats
SharpSpring
3.5

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