What users are saying about
8 Ratings
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Top Rated
657 Ratings
8 Ratings
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Score 8.8 out of 100

SharpSpring from Constant Contact

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Top Rated
657 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Feature Set Ratings

    Sales Force Automation

    9.5

    17hats

    95%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    17hats ranks higher in 6/6 features

    Customer data management / contact management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Workflow management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Contract management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Quote & order management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Interaction tracking

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Customer Service & Support

    8.0

    17hats

    80%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Case management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    8.0

    17hats

    80%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Lead management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    CRM Project Management

    9.5

    17hats

    95%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Task management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Billing and invoicing management

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    Customization

    10.0

    17hats

    100%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Custom fields

    9.9
    99%
    2 Ratings
    N/A
    0 Ratings

    Custom objects

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Security

    9.5

    17hats

    95%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    17hats ranks higher in 2/2 features

    Single sign-on capability

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Role-based user permissions

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.0

    17hats

    80%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Marketing automation

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Platform

    8.0

    17hats

    80%

    SharpSpring from Constant Contact

    Feature Set Not Supported
    N/A
    17hats ranks higher in 1/1 features

    Mobile access

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Email & Online Marketing

    17hats

    Feature Set Not Supported
    N/A
    7.4

    SharpSpring from Constant Contact

    74%
    SharpSpring from Constant Contact ranks higher in 9/9 features

    WYSIWYG email editor

    N/A
    0 Ratings
    7.6
    76%
    464 Ratings

    Dynamic content

    N/A
    0 Ratings
    7.3
    73%
    448 Ratings

    Ability to test dynamic content

    N/A
    0 Ratings
    6.9
    69%
    429 Ratings

    Landing pages

    N/A
    0 Ratings
    6.4
    64%
    436 Ratings

    A/B testing

    N/A
    0 Ratings
    7.9
    79%
    391 Ratings

    Mobile optimization

    N/A
    0 Ratings
    3.7
    37%
    422 Ratings

    Email deliverability reporting

    N/A
    0 Ratings
    8.6
    86%
    811 Ratings

    List management

    N/A
    0 Ratings
    9.0
    90%
    495 Ratings

    Triggered drip sequences

    N/A
    0 Ratings
    9.1
    91%
    469 Ratings

    Lead Management

    17hats

    Feature Set Not Supported
    N/A
    8.8

    SharpSpring from Constant Contact

    88%
    SharpSpring from Constant Contact ranks higher in 4/4 features

    Lead nurturing

    N/A
    0 Ratings
    9.3
    93%
    480 Ratings

    Lead scoring and grading

    N/A
    0 Ratings
    8.4
    84%
    487 Ratings

    Data quality management

    N/A
    0 Ratings
    8.7
    87%
    463 Ratings

    Automated sales alerts and tasks

    N/A
    0 Ratings
    9.0
    90%
    459 Ratings

    Campaign Management

    17hats

    Feature Set Not Supported
    N/A
    8.6

    SharpSpring from Constant Contact

    86%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Calendaring

    N/A
    0 Ratings
    8.4
    84%
    334 Ratings

    Event/webinar marketing

    N/A
    0 Ratings
    8.7
    87%
    316 Ratings

    Social Media Marketing

    17hats

    Feature Set Not Supported
    N/A
    6.8

    SharpSpring from Constant Contact

    68%
    SharpSpring from Constant Contact ranks higher in 2/2 features

    Social sharing and campaigns

    N/A
    0 Ratings
    6.7
    67%
    312 Ratings

    Social profile integration

    N/A
    0 Ratings
    6.9
    69%
    358 Ratings

    Reporting & Analytics

    17hats

    Feature Set Not Supported
    N/A
    8.4

    SharpSpring from Constant Contact

    84%
    SharpSpring from Constant Contact ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    8.1
    81%
    482 Ratings

    Standard reports

    N/A
    0 Ratings
    8.7
    87%
    483 Ratings

    Custom reports

    N/A
    0 Ratings
    8.5
    85%
    444 Ratings

    Platform & Infrastructure

    17hats

    Feature Set Not Supported
    N/A
    8.1

    SharpSpring from Constant Contact

    81%
    SharpSpring from Constant Contact ranks higher in 6/6 features

    API

    N/A
    0 Ratings
    8.3
    83%
    361 Ratings

    Role-based workflow & approvals

    N/A
    0 Ratings
    8.3
    83%
    399 Ratings

    Customizability

    N/A
    0 Ratings
    8.1
    81%
    437 Ratings

    Integration with Salesforce.com

    N/A
    0 Ratings
    8.0
    80%
    215 Ratings

    Integration with Microsoft Dynamics CRM

    N/A
    0 Ratings
    8.0
    80%
    97 Ratings

    Integration with SugarCRM

    N/A
    0 Ratings
    7.7
    77%
    90 Ratings

    Attribute Ratings

    • 17hats is rated higher in 2 areas: Likelihood to Recommend, Usability
    • SharpSpring from Constant Contact is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    10.0

    17hats

    100%
    2 Ratings
    9.1

    SharpSpring from Constant Contact

    91%
    519 Ratings

    Likelihood to Renew

    17hats

    N/A
    0 Ratings
    7.7

    SharpSpring from Constant Contact

    77%
    32 Ratings

    Usability

    9.0

    17hats

    90%
    1 Rating
    8.0

    SharpSpring from Constant Contact

    80%
    70 Ratings

    Availability

    17hats

    N/A
    0 Ratings
    7.3

    SharpSpring from Constant Contact

    73%
    3 Ratings

    Performance

    17hats

    N/A
    0 Ratings
    3.8

    SharpSpring from Constant Contact

    38%
    3 Ratings

    Support Rating

    8.0

    17hats

    80%
    3 Ratings
    8.4

    SharpSpring from Constant Contact

    84%
    80 Ratings

    Online Training

    17hats

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Implementation Rating

    17hats

    N/A
    0 Ratings
    7.9

    SharpSpring from Constant Contact

    79%
    15 Ratings

    Configurability

    17hats

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    1 Rating

    Ease of integration

    17hats

    N/A
    0 Ratings
    4.5

    SharpSpring from Constant Contact

    45%
    2 Ratings

    Product Scalability

    17hats

    N/A
    0 Ratings
    3.0

    SharpSpring from Constant Contact

    30%
    2 Ratings

    Vendor post-sale

    17hats

    N/A
    0 Ratings
    8.2

    SharpSpring from Constant Contact

    82%
    1 Rating

    Vendor pre-sale

    17hats

    N/A
    0 Ratings
    1.0

    SharpSpring from Constant Contact

    10%
    1 Rating

    Likelihood to Recommend

    17hats

    It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.
    Read full review

    Constant Contact

    SharpSpring is great for creating and tracking campaigns that span multiple channels. With the Salesforce integration, we are able to keep our Sales team focused inside Salesforce without them needing to learn a new tool. Our Marketing team uses SharpSpring to nurture leads before handing them off to the Sales team. Though the features are available, SharpSpring would not be suitable for social media management or blogs; our third-party tools do a better job at that.
    Read full review

    Pros

    17hats

    • Invoicing
    • Creating online questionnaire
    Read full review

    Constant Contact

    • Their Emailers are very easy to construct and user-friendly. It takes your Newsletter and sales emails to the next level, especially with the action groups and trigger functionalities.
    • The life of the lead functionality allows you to see when leads get warmer, so you know when to send them what. Helps improve conversions.
    Read full review

    Cons

    17hats

    • Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.
    Read full review

    Constant Contact

    • The landing page builder is a bit hard to use. Doesn’t have much flexibility.
    • Sometimes confusing between types of workflows to use. Opportunity versus visual.
    • If you imported contacts that weren’t formatted correctly. It is hard to delete a bull amount. Need to type DELETE for each one manually. No bull options to make changes.
    Read full review

    Pricing Details

    17hats

    Starting Price

    $45 per month

    Editions & Modules

    17hats editions and modules pricing
    EditionModules
    Starting Price$45.001

    Footnotes

    1. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SharpSpring from Constant Contact

    Starting Price

    $399 per month

    Editions & Modules

    SharpSpring from Constant Contact editions and modules pricing
    EditionModules
    1,000 Contacts$3991
    2,500 Contacts$4992
    5,000 Contacts$6993
    10,000 Contacts$8994
    20,000 Contacts$1,2995

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Pricing Info

    Likelihood to Renew

    17hats

    No answers on this topic

    Constant Contact

    We have been very impressed with all aspects of this software and the potential for it to radically change how we operate is huge! Support has been exceptional and we have discovered many extra uses for the software than originally thought. Not only will it give us benefits for our company's growth, but for our client's growth as well.
    Read full review

    Usability

    17hats

    It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.
    Read full review

    Constant Contact

    This rating is coming from an administrative perspective. With so many features, workflows, dashboards, and more, there is certainly a lot going on, and even the most savvy software user can get a little overwhelmed when trying to decide how to best implement and utilize the platform to its full potential. That being said, the SharpSpring platform is well-implemented and well-organized, with most solutions being fairly intuitive, once you have a grasp of the software. It is fairly easy to learn, but difficult to master. Just like any powerful platform, however, the complexity is worth it, and once you are comfortable navigating and problem solving within SharpSpring, it becomes a great marketing and sales tool which can do virtually anything you need it to.
    Read full review

    Support Rating

    17hats

    It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
    Read full review

    Constant Contact

    The support is great which really helps overcome challenges if you become stuck and the training videos are great too. Same-day replies are great and I even got some help with some CSS code on the chat. Not many organizations would do this or even respond.
    Read full review

    Implementation Rating

    17hats

    No answers on this topic

    Constant Contact

    Overall I would say to be patient and bring everyone who will be touching the platform to the onboarding sessions. The Virtual Classroom lets you onboard as quickly or slowly as you want. Sales, marketing, design, account management, get 'em all in on it. For the most part, they will be happy to use this platform. I recommend getting as many people as possible to see the SharpSpring demo.
    Read full review

    Alternatives Considered

    17hats

    No answers on this topic

    Constant Contact

    We use different CRMs for different clients, mostly due to budget and other requirements. SharpSpring from Constant Contact is in the middle, price-wise, but is slightly more user-friendly than ActiveCampaign when it comes to certain things, such as drip campaigns and workflows. Though the price can be prohibitive to some clients, it is extremely robust. I definitely prefer the list-building, the ability to send smart emails and the WYSIWYG editor.
    Read full review

    Return on Investment

    17hats

    • ROI - Saves me time on creating invoices and questionnaires.
    Read full review

    Constant Contact

    • Streamlined Processes - sales and marketing are now all in the same place.
    • Reduced Number of Platforms/Tools - CRM/lead management, email, automation, landing pages, forms, etc are all in the same place rather than using multiple tools.
    • Time-saving - sales pipeline is very easy to use for sales. For marketing, we have dozens of workflows that eliminate much of our manual processes from the past.
    • Return on Investment - We're more focused on moving the building the business than ever before because SharpSpring has simplified so many of our business operations and we're seeing massive results!
    • Lead generation - Up SIGNIFICANTLY (between 3x & 4x) since setting up SharpSpring.
    Read full review

    Screenshots

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