17hats vs. Slack

It's great if you want to set up all of your client management so that you don't have to keep manually going through every step. It's so nice for me and my clients to have all of their forms streamlined and automated.

Incentivized

I always advocate for teams to have some kind of connection place like Slack. It reduces the number of email threads we have going, which is nice because things are constantly getting lost. Searchability for threads makes this even better. There is a certain level of casualness to it that makes email better in some scenarios. Plus, with so many notifications, it can be easy to lose track of a project or conversation if you aren't constantly using it. But I love the ability to use it for quick, less important conversations. Fast feedback, quick questions, and team connection thrive on Slack.

Incentivized

• Invoicing
• Creating online questionnaire

Incentivized

• Great simple interface. The use of emojis is high to express gratitude or confirm receipt of a message, without requiring every person to add additional messages.
• You can start a side conversation in a group message to silo some conversation and not have those messages clutter up the main page.
• It's reliable and easy to use. simple interface. You can also live chat with someone and share your screen, which is heavily used by our team.

Incentivized

• Prior to this I was using only Stripe for my invoices and I loved that I could see all of my recurring client payments under "subscriptions." There might be a way to do this in 17Hats, but I'm just not sure. I like to be able to quickly see all of my current clients at a glance.

Incentivized

• Wish I could organize my "save for later" items into folders. It would be nice to store all of the golden nuggets of information I learn. Even better if we could export it out into a word doc to turn into a real article or resource!
• Use AI to help us find themes around topics and prepare a summary every week/end of day/month so that the entire team can absorb all conversations into one clean space

Incentivized

To be more transparent, I give 10 because Slack serves our collaboration needs. It provide us a good platform for team communication relaying important update within the company, it has even mobile app where you can install in your phone to monitor any updates within that team that needs your immediate attention and intervention.

Incentivized

It's been really great to use with my clients, but I cannot speak to setting it up as my VA handled all of that for me. I anticipate using it for a long time.

Incentivized

I have given this rating as I have extensively used Slack for more than a year and I have found most of the features useful along with Slack apps, which helps to integrate with many apps which I use in day-to-day life and also It automatically opens a small popup in the chat whenever the links related to that apps are used

Incentivized

Yes, the app works 24/7. I don't even recall having any period that we could not use since the implementation. Even the maintenance periods are barely noticeable and our work is not impacted by it when it happens.

Incentivized

Slack is a soft app, we don't have many issues with it. I recall one or two people complaining about something during our usage period, but I didn't have a bad experience. When the app is slow, usually the problem is with my computer or my internet. The app works just fine.

Incentivized

It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.

Incentivized

I've never had to contact support for Slack which is a great testament to its ease and use. Adding people outside of the organization takes a little getting used to, but ultimately allows for greater collaboration between FTE and contractors. There is no clear alternative to this software, so it's the best we can do for now.

I was not part of the implementation team, but I recall being 100% happy and excited to learn and use a new tool. I'm still am to be honest.

Incentivized

Slack has just been the best communications tool for our team. Slack integrations are the best, the fact that its multi-device functional and has great features like file sharing at a fast speed, screen sharing, quick and easy to use. I do not think we would ever consider and alternative product in the near future.

Incentivized

• ROI - Saves me time on creating invoices and questionnaires.

Incentivized

• We added Slack to our customer care notifications in order to handle issues and enhance product reliability.
• Supports async work and improving work-life balance.
• Teams may duplicate work or lose context due to a lack of long-term knowledge retention, which lowers productivity.

Incentivized