What users are saying about
1 Ratings
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

17hats

I think it's great for businesses who offer monthly services and want to automate their invoicing. Even for businesses who offer one-off services as well.
Marli Espinales | TrustRadius Reviewer

SmartCloud Connect

If you are using Office365 and it is within your budget, utilizing SmartCloud Connect as an interface with a CRM is a no-brainer. It remains hidden when Outlook opens, but with an email selected you can open it with a single click. It then allows you to associate the email and even attachments with email addresses that were included in the to, cc, or from sections of the email. It's a very intuitive user interface and saves time in email tracking.
Kenneth Harrington-Colon | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

17hats
9.2
SmartCloud Connect
Customer data management / contact management
17hats
9.0
SmartCloud Connect
Workflow management
17hats
9.0
SmartCloud Connect
Integration with email client (e.g., Outlook or Gmail)
17hats
9.0
SmartCloud Connect
Contract management
17hats
10.0
SmartCloud Connect
Quote & order management
17hats
10.0
SmartCloud Connect
Interaction tracking
17hats
8.0
SmartCloud Connect

Customer Service & Support

17hats
8.0
SmartCloud Connect
Case management
17hats
8.0
SmartCloud Connect

Marketing Automation

17hats
8.0
SmartCloud Connect
Lead management
17hats
8.0
SmartCloud Connect

CRM Project Management

17hats
9.5
SmartCloud Connect
Task management
17hats
9.0
SmartCloud Connect
Billing and invoicing management
17hats
10.0
SmartCloud Connect

Customization

17hats
8.0
SmartCloud Connect
Custom fields
17hats
8.0
SmartCloud Connect

Security

17hats
9.5
SmartCloud Connect
Single sign-on capability
17hats
10.0
SmartCloud Connect
Role-based user permissions
17hats
9.0
SmartCloud Connect

Integrations with 3rd-party Software

17hats
8.0
SmartCloud Connect
Marketing automation
17hats
8.0
SmartCloud Connect

Platform

17hats
8.0
SmartCloud Connect
Mobile access
17hats
8.0
SmartCloud Connect

Pros

17hats

  • Invoicing
  • Creating online questionnaire
Marli Espinales | TrustRadius Reviewer

SmartCloud Connect

  • Keeps email tracking simple within Outlook.
  • Has a global search to allow associating an email with multiple types of accounts (i.e clients, leads, contacts, and activities).
  • Single-button click to open or close the SmartCloud interface in Outlook.
Kenneth Harrington-Colon | TrustRadius Reviewer

Cons

17hats

  • Cheaper credit card charges
  • Ability to tweak their questionnaires a bit more
Marli Espinales | TrustRadius Reviewer

SmartCloud Connect

  • The software updates often, leading to an opening delay the first time it is used in a session.
  • Creating contacts is simple, but can lead to duplicates when proper research for tracking is not utilized by the end user.
  • Extra cost on top of CRM costs add to the bottom line expense of the system.
Kenneth Harrington-Colon | TrustRadius Reviewer

Support Rating

17hats

17hats 8.0
Based on 1 answer
It's chat based so you have to wait a bit to hear back from them but they have gotten quicker with their responses which I appreciate.
Marli Espinales | TrustRadius Reviewer

SmartCloud Connect

No score
No answers yet
No answers on this topic

Alternatives Considered

17hats

No answers on this topic

SmartCloud Connect

Out of all the other utilities we've used, SmartCloud connect seems to be the most stable. The other interfaces sometimes caused glitchy integrations with Outlook, requiring a user to restart the add-in to restore functionality, but so far that has not been the case with SmartCloud Connect. SmartCloud connect also allows you to connect to different CRM's instead of just one, which means you can still use it when migrating between CRM's.
Kenneth Harrington-Colon | TrustRadius Reviewer

Return on Investment

17hats

  • ROI - Saves me time on creating invoices and questionnaires.
Marli Espinales | TrustRadius Reviewer

SmartCloud Connect

  • Departments that use it save time on email tracking, allowing them to focus on client request and tasks.
  • Simple integration with Outlook made it a breeze to set up, allowing for quick expansion or reduction of licenses.
  • Extra cost has prevented us from applying the utility company-wide, which creates dual methodologies for email tracking and training.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

17hats

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SmartCloud Connect

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

17hats
9.0
SmartCloud Connect
9.0

Support Rating

17hats
8.0
SmartCloud Connect

Add comparison